Shipping policy

SHIPPING RATES & SERVICE

We ship across Canada and the mainland USA!

Shipping costs vary based on size, weight, and destination. If a shipping quote does not automatically calculate at checkout, we will follow up with a confirmed rate before fulfilling your order. If you are shipping to a remote or rural location, please be advised there may be additional delivery fees. Feel free to reach out prior to placing your order should you have any questions or concerns. 

DELIVERY OPTIONS

  • Curb-side Delivery: Delivered to driveway / entry point
  • Threshold Delivery: Delivered just inside the main entrance
  • Room of Choice Delivery: Delivered to the selected room; no assembly or packaging removal
  • White Glove Delivery (Recommended for Furniture): Delivered, unpacked, assembled, and packaging removed

You are responsible for inspecting items at time of delivery. If damage is present, note it on the delivery receipt before signing. If signed without note of damages, West of Main will not be responsible for any damage or imperfections you may find, and will not provide any compensation. White Glove Shipping provides the highest peace of mind for your furniture investment.

LOCAL DELIVERY (Ottawa-Area)

We work on a weekly delivery schedule and group orders together to complete multiple deliveries on the same day. Delivery availability may vary depending on location and order volume.

  • Main City Area: Monday–Friday, 10am–3pm
  • West-End, East-End, South-End Areas: Monday–Friday, 10am–2pm

Please contact us for a local delivery quote.

WHITE GLOVE DELIVERY

It is recommended that all larger furniture pieces be delivered with our White Glove Delivery service providers. If you've selected White Glove as your shipping method, they will unpack each item, place it in your room of choice, and provide assembly. For added convenience, all packing materials will be removed. 

Kindly note, White Glove delivery is unable to remove or move existing furniture, mount art, remove or hang lighting or mirrors, connect any electrical items, or make any other modifications to your home. For all white glove delivery, a DEPOSIT will need to be charged. Once your order has been placed, we will contact you via email with the final quote. 

For a safe and quick delivery, be sure to follow the below: 

    • Clear or move any existing furniture that may block entrances, doorways, and staircases
    • Ensure your rugs are set in place
    • Remove any frames or artwork from walls that may be susceptible to damage
    • Secure any low-hanging light fixtures
    • Remove any doors that may be necessary
    • Place any pets in another room of your home

IN-STORE PICKUP (Ottawa-Area)

Free pickup is available at our Ottawa showroom and warehouse. Orders can be held for up to 4 weeks. After that, storage fees of 1% of order value per month may apply.  We will contact you once your order has been received and is ready for pickup. 

US CUSTOMERS – IMPORT FEED & REQUIREMENTS

U.S. shipments may require an Importer Identity Form before release.

Import duties and tariffs may apply depending on product type and country of origin. These charges:

  • Are determined by U.S. Customs
  • Vary by product classification
  • Are billed directly by the carrier after customs clearance
  • Cannot be estimated in advance

Rejected shipments due to unpaid duties or documentation issues will be returned at the customer’s expense.

CUSTOM & MADE TO ORDER ITEMS

Many of our large furniture pieces and artwork are custom/made to order. For estimated shipping timelines please refer to product pages. Due to their custom nature, all made to order pieces are final sale. 

IN STOCK & WAREHOUSE ITEMS

If in stock at our warehouse, most pieces ship within 2-4 weeks of order receipt, unless otherwise specified. We strive to have all in stock items shipped as quickly as possible. Please feel free to contact us if you’d like to know if an item you’re interested in is in stock. 

BEFORE YOU ORDER

Please ensure items will fit through entryways, stairwells, elevators, and hallways. It is your responsibility to make sure the item(s) will fit into your space. This is especially important when ordering furniture, and fixtures as these items tend to be the hardest to get into one’s home. If you live in an apartment building please also measure your elevator and staircases.

If a piece does not fit upon delivery, standard delivery fees are non-refundable.

For tips on how to measure, click here