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- Stools & Benches
- Sideboards & Credenzas
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- Dressers
- Cabinets & Consoles
- Cabinets
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Perfect the art of entertaining with the carefully selected Dining Room collection from West of Main. Shop a variety of Dining Chairs, Dining Tables, Sideboards, Stools and Benches.
287 products
287 products
Sold Out
Loreto Dining Chair
$3,042.00
Sold Out
Casma Dining Chair
$2,487.00
Sold Out
Fernie Console Table
$2,360.00
Kenora Outdoor Dining Chair
Regular price $899.00/
This clean, contemporary silhouette and a natural finish transform an all-weather wicker into something modern. The outdoor dining chair is supported by a soft white cushion and contrasting charcoal iron base. Safe for outdoor spaces— cover or store indoors during inclement weather and when not in use.
SPECS & CARE
SPECS
- Dimensions: 22.50"w x 24"d x 35.25"h
- Seat Height: 18.75"
- Seat Depth: 19.75"
- Materials:Iron, 100% Polypropylene, 100% Olefin
- Finish: Charcoal Iron, Natural Fawn, Stinson White
CARE
- We recommend professional cleaning to keep the integrity of the furniture piece.
- Cover or bring indoors when not in use to protect against harsh weather.
RETURNS
Returning your Item
We only accept returns on eligible items indicated below. Please carefully check the list below to ensure your item qualifies before reaching out for a return. We ask that all requests for returns are brought to our attention within 7 days of receiving the product. Please reach out to our customer service associates for approval of your return and to initiate the return process.
shoppe@westofmaindesign.com
Shipping costs to send the item back to our store warehouse will be the responsibility of the buyer. Once products have been received back at our warehouse, they will be inspected to ensure they are in their original condition and packaging. Products are to be unused. Refunds will only be processed to store credit within 7 days from the date of receipt. Returns are for store credit only.
In most cases, a 25% restocking fee and/or damage fee will be charged to the client. Please ensure the item has been packaged carefully and correctly for shipping.
Do not ship items back to our store warehouse without pre-approval, as we will need to review returns on a case-by-case basis. We do not accept returns on all items due to cost and space reasons.
Items Eligible for Return:
- Decor
- Plug-in lighting purchased in-store
- Small accessories
Items Ineligible for Return:
- Custom or made-to-order items, including artwork and furniture
- Medium/large furniture items (dining tables, dining chairs, armchairs, sofas, cabinets, sideboards, nightstands, beds and any other items over 20 lbs)
- Mattresses
- Bedding (including throws), towels, and bath products (for sanitary reasons)
- Hardwired lighting
- Rugs
- Floor model and as-is items
- Items damaged through normal wear, such as sun exposure, humidity, or other natural factors
CANCELLATIONS
Online orders can be canceled within 24 hours for no charge. A cancellation request after 24 - 48 hours incurs a 25% restocking fee to the client.. After 48 hours, online orders cannot be canceled and are subject to the final sale policy.
Items eligible for return or exchange: Items that arrive damaged if notified within 48 hours of delivery or pick-up.
Price Honouring
We do not honour prices for previously placed orders, purchases made in our shop, POS purchases, or backordered items. You are more than welcome to wait until our promotional periods to purchase your items.
Cancellation of a Backordered Item
Backordered items can only be canceled within 48 hours of placing the original order. This does not apply to any made-to-order pieces. Please contact us if you would like to cancel an order. Kindly note, if you cancel your backordered item in order to process a new order at a promotional price, your originally ordered piece will no longer be reserved. It is more than likely that your new order will be fulfilled at a later date than your original order.
SHIPPING
Although it may not be as high a news topic at the moment as it was during the first wave of Covid, all ports are currently facing huge congestion problems due to the still very active impacts this has had on our manufacturing and transportation sector.
Our curated items are most commonly manufactured and shipped from all parts of North America, and overseas. Covid factory closures, such as what's happened in China, and worker shortages at factories exacerbate the problems. Many manufacturers are still quoting 1 year lead times whereas in the past they might have been able to produce in 30 - 90 days. Add on material shortages preventing production lines from running at 100%, and the lack of available truck drivers that we rely upon for the transport of goods, which extends further the delays and increases costs, and you have a real web of challenges to get items to clients.
This obviously has made it very difficult to keep up with the customer service around delays and we are working a huge amount to try to keep up. It's a time in history that has never happened before in terms of shipping and manufacturing challenges, as crazy as this sounds it's truely unfortunate for all of us.
This situation does not touch only our small business - West of Main, but a very wide range of retailers. We want to reassure you that we are very confident with our commercial partners, and we know they are working tirelessly to ensure we get our shipments as fast as possible so that we can deliver your items to you ASAP for you to enjoy!
We are sorry for this inconvenience, we know this is not ideal. Unfortunately, these delays are out of our control, but we will send you an email when we receive your items or have tracking information for shipping to your door.
We appreciate your patience and understanding.
kind regards,
the WOM Team
For delivery items for which we are not provided a tracking number, after the order item reaches your local area, the delivery company may contact you via phone, email or text to schedule a delivery date and time that works for you. Some items will require a signature to complete the delivery.
WHERE WE SHIP
We ship across Canada and the mainland USA!
If you are shipping to a remote or rural location, please be advised there may be additional delivery fees. We will contact you with a quote after your order is placed. Feel free to reach out prior to placing your order should you have any questions or concerns.
OUR SHIPPING PARTNERSHIP WITH ROUTE
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.
Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.
If you experienced an issue with your order, please file a claim with Route’s team here.
CURBSIDE DELIVERY
Curbside delivery is delivered by a third-party freight company and will be adhering to all Covid-19 safety standards. This means your order can be delivered to a main entrance, garage or driveway.
IN - STORE PICKUP
We offer free in-store pick up with in 7 days of purchase from our Ottawa showroom and warehouse. Please note this option is currently only available to local Ottawa customers. We will contact you once your order has been received and is ready for pickup.
***Kindly note that West of Main is a small local business with limited warehouse storage available. We are happy to hold onto your order for a few days, however, please do attempt to pick up your complete order as soon as possible after purchasing and being alerted to its arrival at our warehouse.
***Should you NOT pick up your order in a timely manner, after four weeks, we will be forced to resell this item to recoup our costs for storage and administration fees.
CUSTOM & MADE TO ORDER ITEMS
Many of our large furniture pieces and artwork are custom/made to order. For estimated shipping timelines please refer to product pages. Due to their custom nature , all made to order pieces are final sale.
IN STOCK & WAREHOUSE ITEMS
If in stock at our warehouse, most pieces ship within 2-4 weeks of order receipt, unless otherwise specified. We strive to have all in stock items shipped as quickly as possible. Please feel free to contact us if you’d like to know if an item you’re interested in is in stock.
BEFORE YOU ORDER
Please measure every entryway into your home and into the desired room. It is your responsibility to make sure the item(s) will fit into your space. This is especially important when ordering furniture, and fixtures as these items tend to be the hardest to get into one’s home.
If you live in an apartment building please also measure your elevator and staircases.
If items do not fit into your home, we do not refund delivery and the item(s) are bound by the specific item’s return policy.
For tips on how to measure, click here
RATES & SERVICE
Our shipping costs are calculated by size, shape, weight and distance of shipping address. Your shipping fee should be added to your cart at checkout after a postal or zip code is entered. There should ALWAYS be a shipping cost for each order. If there is no shipping fee added at your checkout session, our team will contact you with the proper price to ship your order to you. There is a cost to the customer for shipping for ALL orders.
***Kindly note that due to complications due to COVID-19 on the manufacturing and shipping industries, as well as vessel, container, vehicle and driver shortages, all shipping rates provided at time of checkout are ESTIMATES and are subject to change at West of Main’s discretion. Shipping rates change daily and we, as a local business, are committed to providing you the best possible rates.
US CUSTOMS & DUTIES
Customers are responsible for all import taxes, duties, carrier fees, and custom declarations. You will be contacted prior to or on delivery to complete any necessary payments. Any rejected orders due to customs and duties will be shipped back to our warehouse at your expense and may be refunded in the form of a store credit. If there is a refund amount, the refund will be the original amount, less return shipping, duties, and brokerage, a handling fee charge, and less a 25% restocking fee. If applicable, a refund will be processed within 5 business days once we have received the pieces back at our warehouse.
WHITE GLOVE DELIVERY DEPOSIT
It is recommended that all larger furniture pieces be delivered with our White Glove delivery service providers. If you've selected White Glove as your shipping method, they will unpack each item, place it in your room of choice, provide assembly, and remove all packaging from the property.
Once you receive your piece, you are responsible for inspecting the item and pointing out any damages you find before signing the docket. Before the White Glove representative leaves your location, they will require a signature confirming that you acknowledge there was no damage to your order. If there is damage, please note any specific impairments on the Proof of Delivery form before signing. If signed without note of damages, West of Main will not be responsible for any damage or imperfections you may find, and will not provide any compensation. White Glove shipping provides the highest peace of mind for your furniture investment.
Kindly note, White Glove delivery is unable to remove or move existing furniture, mount art, remove or hang lighting or mirrors, connect any electrical items, or make any other modifications to your home.
For all White Glove delivery, a DEPOSIT will be charged at time of checkout. Once your order has been placed, we will contact you via email with the final White Glove shipping total cost. To ensure a safe and quick delivery, be sure to follow the below:
- Clear or move any existing furniture that may block entrances, doorways, and staircases
- Ensure your rugs are set in place
- Remove any frames or artwork from walls that may be susceptible to damage
- Secure any low-hanging light fixtures
- Remove any doors that may be necessary
- Place any pets in another room of your home
If you live in a building that requires the use of an elevator, be sure to book its use in advance. Please measure the opening and height of the elevator door to ensure pieces will fit.
For tips on how to measure, click here.
During the winter season, please clear all driveways and walkways of snow and ice to ensure the safety of our delivery team and the security of your products.
DAMAGES
***Kindly note that natural and organic materials, such as our beautiful wooden pieces, are subject to variations and imperfections that add texture and layers to the story of the piece. These variations can occur during the manufacturing process, or while in your home as they adjust to the temperature and humidity of your space and climate. These variations are not considered defects and, therefore, are not classified as items eligible for return or damage claims.
When submitting a request to have your item considered for a damage claim, please remember to be kind and courteous to our customer service representatives. They want to ensure you have a positive customer service experience, so please treat them kindly and with respect!
Damages to the merchandise while in transit or defects in manufacturing are rare but occasionally do happen. If your product arrives damaged, please email us at shoppe@westofmaindesign.com within 48 hours of delivery with a detailed and clear description of the damages in question, include your order number, shoot and attach multiple clear, in-focus photos of the damaged product and any damages to the original packaging, including the box in which it arrived. Please take multiple in-focus, close ups and wide-angled, full product photos in order for us to easily and clearly reference the damages reported. If we do not receive the required information / images we will have to deny your claim.
Please fully inspect your furniture at the time of delivery and communicate any damage or defect to our customer experience team within 48 hours of order receipt, so that we may file a damage claim with our manufacturer and include it in your delivery documents.
If you refuse your furniture, artwork, lighting, rug, and/or mirror delivery due to damage or manufacturing defect, the piece will be brought back to the local delivery terminal. We will then review and evaluate the condition of the piece. Please note, the claims process for damaged furniture, artwork, lighting, rugs, and mirrors takes 3-5 weeks to finalize. Our team will work diligently to have a replacement issued and shipped as soon as possible. Kindly note, replacements can only be for the same piece and are subject to availability.
Shipping Timeline
Thank you for your continued support and understanding throughout this unprecedented time in history. We continue to strive to meet all Estimated Delivery Dates, but due to global supply chain challenges, there may be a need to extend these dates. Please know that we will continue to do everything we can to get your items shipped to you as soon as possible, but due to measures outside of our control we will not be accepting returns or cancellations for delayed shipments. Thank you, and let's continue to get through this together.
Montpelier Dining Chair
Regular price $727.00/
Elevate the look of any dining setting with Montpelier Dining Chairs. Crafted with a slim, tapered oak frame, arms wrapped in vintage leather, and a floating seat covered in natural linen, they offer timeless elegance perfect for any style.
SPECS & CARE
SPECS
- Dimensions: 23.25"w x 26.00"d x 33.50"h
- Seat Depth: 18.25"
- Seat Height: 20.5"
- Arm Height from Floor: 26.5"
- Arm Height from Seat: 7.75"
- Materials: Top Grain, 60% Cotton/40% Linen, Nettle Wood
- Finish: Chaps Saddle, Harbor Natural, Lamont Nettlewood
CARE
- We recommend professional cleaning to keep the integrity of the furniture piece.
RETURNS
Returning your Item
We only accept returns on eligible items indicated below. Please carefully check the list below to ensure your item qualifies before reaching out for a return. We ask that all requests for returns are brought to our attention within 7 days of receiving the product. Please reach out to our customer service associates for approval of your return and to initiate the return process.
shoppe@westofmaindesign.com
Shipping costs to send the item back to our store warehouse will be the responsibility of the buyer. Once products have been received back at our warehouse, they will be inspected to ensure they are in their original condition and packaging. Products are to be unused. Refunds will only be processed to store credit within 7 days from the date of receipt. Returns are for store credit only.
In most cases, a 25% restocking fee and/or damage fee will be charged to the client. Please ensure the item has been packaged carefully and correctly for shipping.
Do not ship items back to our store warehouse without pre-approval, as we will need to review returns on a case-by-case basis. We do not accept returns on all items due to cost and space reasons.
Items Eligible for Return:
- Decor
- Plug-in lighting purchased in-store
- Small accessories
Items Ineligible for Return:
- Custom or made-to-order items, including artwork and furniture
- Medium/large furniture items (dining tables, dining chairs, armchairs, sofas, cabinets, sideboards, nightstands, beds and any other items over 20 lbs)
- Mattresses
- Bedding (including throws), towels, and bath products (for sanitary reasons)
- Hardwired lighting
- Rugs
- Floor model and as-is items
- Items damaged through normal wear, such as sun exposure, humidity, or other natural factors
CANCELLATIONS
Online orders can be canceled within 24 hours for no charge. A cancellation request after 24 - 48 hours incurs a 25% restocking fee to the client.. After 48 hours, online orders cannot be canceled and are subject to the final sale policy.
Items eligible for return or exchange: Items that arrive damaged if notified within 48 hours of delivery or pick-up.
Price Honouring
We do not honour prices for previously placed orders, purchases made in our shop, POS purchases, or backordered items. You are more than welcome to wait until our promotional periods to purchase your items.
Cancellation of a Backordered Item
Backordered items can only be canceled within 48 hours of placing the original order. This does not apply to any made-to-order pieces. Please contact us if you would like to cancel an order. Kindly note, if you cancel your backordered item in order to process a new order at a promotional price, your originally ordered piece will no longer be reserved. It is more than likely that your new order will be fulfilled at a later date than your original order.
SHIPPING
Although it may not be as high a news topic at the moment as it was during the first wave of Covid, all ports are currently facing huge congestion problems due to the still very active impacts this has had on our manufacturing and transportation sector.
Our curated items are most commonly manufactured and shipped from all parts of North America, and overseas. Covid factory closures, such as what's happened in China, and worker shortages at factories exacerbate the problems. Many manufacturers are still quoting 1 year lead times whereas in the past they might have been able to produce in 30 - 90 days. Add on material shortages preventing production lines from running at 100%, and the lack of available truck drivers that we rely upon for the transport of goods, which extends further the delays and increases costs, and you have a real web of challenges to get items to clients.
This obviously has made it very difficult to keep up with the customer service around delays and we are working a huge amount to try to keep up. It's a time in history that has never happened before in terms of shipping and manufacturing challenges, as crazy as this sounds it's truely unfortunate for all of us.
This situation does not touch only our small business - West of Main, but a very wide range of retailers. We want to reassure you that we are very confident with our commercial partners, and we know they are working tirelessly to ensure we get our shipments as fast as possible so that we can deliver your items to you ASAP for you to enjoy!
We are sorry for this inconvenience, we know this is not ideal. Unfortunately, these delays are out of our control, but we will send you an email when we receive your items or have tracking information for shipping to your door.
We appreciate your patience and understanding.
kind regards,
the WOM Team
For delivery items for which we are not provided a tracking number, after the order item reaches your local area, the delivery company may contact you via phone, email or text to schedule a delivery date and time that works for you. Some items will require a signature to complete the delivery.
WHERE WE SHIP
We ship across Canada and the mainland USA!
If you are shipping to a remote or rural location, please be advised there may be additional delivery fees. We will contact you with a quote after your order is placed. Feel free to reach out prior to placing your order should you have any questions or concerns.
OUR SHIPPING PARTNERSHIP WITH ROUTE
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.
Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.
If you experienced an issue with your order, please file a claim with Route’s team here.
CURBSIDE DELIVERY
Curbside delivery is delivered by a third-party freight company and will be adhering to all Covid-19 safety standards. This means your order can be delivered to a main entrance, garage or driveway.
IN - STORE PICKUP
We offer free in-store pick up with in 7 days of purchase from our Ottawa showroom and warehouse. Please note this option is currently only available to local Ottawa customers. We will contact you once your order has been received and is ready for pickup.
***Kindly note that West of Main is a small local business with limited warehouse storage available. We are happy to hold onto your order for a few days, however, please do attempt to pick up your complete order as soon as possible after purchasing and being alerted to its arrival at our warehouse.
***Should you NOT pick up your order in a timely manner, after four weeks, we will be forced to resell this item to recoup our costs for storage and administration fees.
CUSTOM & MADE TO ORDER ITEMS
Many of our large furniture pieces and artwork are custom/made to order. For estimated shipping timelines please refer to product pages. Due to their custom nature , all made to order pieces are final sale.
IN STOCK & WAREHOUSE ITEMS
If in stock at our warehouse, most pieces ship within 2-4 weeks of order receipt, unless otherwise specified. We strive to have all in stock items shipped as quickly as possible. Please feel free to contact us if you’d like to know if an item you’re interested in is in stock.
BEFORE YOU ORDER
Please measure every entryway into your home and into the desired room. It is your responsibility to make sure the item(s) will fit into your space. This is especially important when ordering furniture, and fixtures as these items tend to be the hardest to get into one’s home.
If you live in an apartment building please also measure your elevator and staircases.
If items do not fit into your home, we do not refund delivery and the item(s) are bound by the specific item’s return policy.
For tips on how to measure, click here
RATES & SERVICE
Our shipping costs are calculated by size, shape, weight and distance of shipping address. Your shipping fee should be added to your cart at checkout after a postal or zip code is entered. There should ALWAYS be a shipping cost for each order. If there is no shipping fee added at your checkout session, our team will contact you with the proper price to ship your order to you. There is a cost to the customer for shipping for ALL orders.
***Kindly note that due to complications due to COVID-19 on the manufacturing and shipping industries, as well as vessel, container, vehicle and driver shortages, all shipping rates provided at time of checkout are ESTIMATES and are subject to change at West of Main’s discretion. Shipping rates change daily and we, as a local business, are committed to providing you the best possible rates.
US CUSTOMS & DUTIES
Customers are responsible for all import taxes, duties, carrier fees, and custom declarations. You will be contacted prior to or on delivery to complete any necessary payments. Any rejected orders due to customs and duties will be shipped back to our warehouse at your expense and may be refunded in the form of a store credit. If there is a refund amount, the refund will be the original amount, less return shipping, duties, and brokerage, a handling fee charge, and less a 25% restocking fee. If applicable, a refund will be processed within 5 business days once we have received the pieces back at our warehouse.
WHITE GLOVE DELIVERY DEPOSIT
It is recommended that all larger furniture pieces be delivered with our White Glove delivery service providers. If you've selected White Glove as your shipping method, they will unpack each item, place it in your room of choice, provide assembly, and remove all packaging from the property.
Once you receive your piece, you are responsible for inspecting the item and pointing out any damages you find before signing the docket. Before the White Glove representative leaves your location, they will require a signature confirming that you acknowledge there was no damage to your order. If there is damage, please note any specific impairments on the Proof of Delivery form before signing. If signed without note of damages, West of Main will not be responsible for any damage or imperfections you may find, and will not provide any compensation. White Glove shipping provides the highest peace of mind for your furniture investment.
Kindly note, White Glove delivery is unable to remove or move existing furniture, mount art, remove or hang lighting or mirrors, connect any electrical items, or make any other modifications to your home.
For all White Glove delivery, a DEPOSIT will be charged at time of checkout. Once your order has been placed, we will contact you via email with the final White Glove shipping total cost. To ensure a safe and quick delivery, be sure to follow the below:
- Clear or move any existing furniture that may block entrances, doorways, and staircases
- Ensure your rugs are set in place
- Remove any frames or artwork from walls that may be susceptible to damage
- Secure any low-hanging light fixtures
- Remove any doors that may be necessary
- Place any pets in another room of your home
If you live in a building that requires the use of an elevator, be sure to book its use in advance. Please measure the opening and height of the elevator door to ensure pieces will fit.
For tips on how to measure, click here.
During the winter season, please clear all driveways and walkways of snow and ice to ensure the safety of our delivery team and the security of your products.
DAMAGES
***Kindly note that natural and organic materials, such as our beautiful wooden pieces, are subject to variations and imperfections that add texture and layers to the story of the piece. These variations can occur during the manufacturing process, or while in your home as they adjust to the temperature and humidity of your space and climate. These variations are not considered defects and, therefore, are not classified as items eligible for return or damage claims.
When submitting a request to have your item considered for a damage claim, please remember to be kind and courteous to our customer service representatives. They want to ensure you have a positive customer service experience, so please treat them kindly and with respect!
Damages to the merchandise while in transit or defects in manufacturing are rare but occasionally do happen. If your product arrives damaged, please email us at shoppe@westofmaindesign.com within 48 hours of delivery with a detailed and clear description of the damages in question, include your order number, shoot and attach multiple clear, in-focus photos of the damaged product and any damages to the original packaging, including the box in which it arrived. Please take multiple in-focus, close ups and wide-angled, full product photos in order for us to easily and clearly reference the damages reported. If we do not receive the required information / images we will have to deny your claim.
Please fully inspect your furniture at the time of delivery and communicate any damage or defect to our customer experience team within 48 hours of order receipt, so that we may file a damage claim with our manufacturer and include it in your delivery documents.
If you refuse your furniture, artwork, lighting, rug, and/or mirror delivery due to damage or manufacturing defect, the piece will be brought back to the local delivery terminal. We will then review and evaluate the condition of the piece. Please note, the claims process for damaged furniture, artwork, lighting, rugs, and mirrors takes 3-5 weeks to finalize. Our team will work diligently to have a replacement issued and shipped as soon as possible. Kindly note, replacements can only be for the same piece and are subject to availability.
Shipping Timeline
Thank you for your continued support and understanding throughout this unprecedented time in history. We continue to strive to meet all Estimated Delivery Dates, but due to global supply chain challenges, there may be a need to extend these dates. Please know that we will continue to do everything we can to get your items shipped to you as soon as possible, but due to measures outside of our control we will not be accepting returns or cancellations for delayed shipments. Thank you, and let's continue to get through this together.
Hinton Dining Chair | Black Oak
Regular price $427.00/
The Hinton Dining Chair is a new take on the Windsor chair. This chair has a bowed silhouette with a sculpturesque look. Finished in your choice of black oak or sandy oak to highlight the natural grain of the weathered wood.
SPECS & CARE
SPECS
- Dimensions: 21.00"w x 20.00"d x 31.00"h
- Seat Depth: 20"
- Seat Height: 17.5"
- Materials: Oak
- Finish:Black Oak
CARE
- We recommend professional cleaning to keep the integrity of the furniture piece.
RETURNS
Returning your Item
We only accept returns on eligible items indicated below. Please carefully check the list below to ensure your item qualifies before reaching out for a return. We ask that all requests for returns are brought to our attention within 7 days of receiving the product. Please reach out to our customer service associates for approval of your return and to initiate the return process.
shoppe@westofmaindesign.com
Shipping costs to send the item back to our store warehouse will be the responsibility of the buyer. Once products have been received back at our warehouse, they will be inspected to ensure they are in their original condition and packaging. Products are to be unused. Refunds will only be processed to store credit within 7 days from the date of receipt. Returns are for store credit only.
In most cases, a 25% restocking fee and/or damage fee will be charged to the client. Please ensure the item has been packaged carefully and correctly for shipping.
Do not ship items back to our store warehouse without pre-approval, as we will need to review returns on a case-by-case basis. We do not accept returns on all items due to cost and space reasons.
Items Eligible for Return:
- Decor
- Plug-in lighting purchased in-store
- Small accessories
Items Ineligible for Return:
- Custom or made-to-order items, including artwork and furniture
- Medium/large furniture items (dining tables, dining chairs, armchairs, sofas, cabinets, sideboards, nightstands, beds and any other items over 20 lbs)
- Mattresses
- Bedding (including throws), towels, and bath products (for sanitary reasons)
- Hardwired lighting
- Rugs
- Floor model and as-is items
- Items damaged through normal wear, such as sun exposure, humidity, or other natural factors
CANCELLATIONS
Online orders can be canceled within 24 hours for no charge. A cancellation request after 24 - 48 hours incurs a 25% restocking fee to the client.. After 48 hours, online orders cannot be canceled and are subject to the final sale policy.
Items eligible for return or exchange: Items that arrive damaged if notified within 48 hours of delivery or pick-up.
Price Honouring
We do not honour prices for previously placed orders, purchases made in our shop, POS purchases, or backordered items. You are more than welcome to wait until our promotional periods to purchase your items.
Cancellation of a Backordered Item
Backordered items can only be canceled within 48 hours of placing the original order. This does not apply to any made-to-order pieces. Please contact us if you would like to cancel an order. Kindly note, if you cancel your backordered item in order to process a new order at a promotional price, your originally ordered piece will no longer be reserved. It is more than likely that your new order will be fulfilled at a later date than your original order.
SHIPPING
Although it may not be as high a news topic at the moment as it was during the first wave of Covid, all ports are currently facing huge congestion problems due to the still very active impacts this has had on our manufacturing and transportation sector.
Our curated items are most commonly manufactured and shipped from all parts of North America, and overseas. Covid factory closures, such as what's happened in China, and worker shortages at factories exacerbate the problems. Many manufacturers are still quoting 1 year lead times whereas in the past they might have been able to produce in 30 - 90 days. Add on material shortages preventing production lines from running at 100%, and the lack of available truck drivers that we rely upon for the transport of goods, which extends further the delays and increases costs, and you have a real web of challenges to get items to clients.
This obviously has made it very difficult to keep up with the customer service around delays and we are working a huge amount to try to keep up. It's a time in history that has never happened before in terms of shipping and manufacturing challenges, as crazy as this sounds it's truely unfortunate for all of us.
This situation does not touch only our small business - West of Main, but a very wide range of retailers. We want to reassure you that we are very confident with our commercial partners, and we know they are working tirelessly to ensure we get our shipments as fast as possible so that we can deliver your items to you ASAP for you to enjoy!
We are sorry for this inconvenience, we know this is not ideal. Unfortunately, these delays are out of our control, but we will send you an email when we receive your items or have tracking information for shipping to your door.
We appreciate your patience and understanding.
kind regards,
the WOM Team
For delivery items for which we are not provided a tracking number, after the order item reaches your local area, the delivery company may contact you via phone, email or text to schedule a delivery date and time that works for you. Some items will require a signature to complete the delivery.
WHERE WE SHIP
We ship across Canada and the mainland USA!
If you are shipping to a remote or rural location, please be advised there may be additional delivery fees. We will contact you with a quote after your order is placed. Feel free to reach out prior to placing your order should you have any questions or concerns.
OUR SHIPPING PARTNERSHIP WITH ROUTE
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.
Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.
If you experienced an issue with your order, please file a claim with Route’s team here.
CURBSIDE DELIVERY
Curbside delivery is delivered by a third-party freight company and will be adhering to all Covid-19 safety standards. This means your order can be delivered to a main entrance, garage or driveway.
IN - STORE PICKUP
We offer free in-store pick up with in 7 days of purchase from our Ottawa showroom and warehouse. Please note this option is currently only available to local Ottawa customers. We will contact you once your order has been received and is ready for pickup.
***Kindly note that West of Main is a small local business with limited warehouse storage available. We are happy to hold onto your order for a few days, however, please do attempt to pick up your complete order as soon as possible after purchasing and being alerted to its arrival at our warehouse.
***Should you NOT pick up your order in a timely manner, after four weeks, we will be forced to resell this item to recoup our costs for storage and administration fees.
CUSTOM & MADE TO ORDER ITEMS
Many of our large furniture pieces and artwork are custom/made to order. For estimated shipping timelines please refer to product pages. Due to their custom nature , all made to order pieces are final sale.
IN STOCK & WAREHOUSE ITEMS
If in stock at our warehouse, most pieces ship within 2-4 weeks of order receipt, unless otherwise specified. We strive to have all in stock items shipped as quickly as possible. Please feel free to contact us if you’d like to know if an item you’re interested in is in stock.
BEFORE YOU ORDER
Please measure every entryway into your home and into the desired room. It is your responsibility to make sure the item(s) will fit into your space. This is especially important when ordering furniture, and fixtures as these items tend to be the hardest to get into one’s home.
If you live in an apartment building please also measure your elevator and staircases.
If items do not fit into your home, we do not refund delivery and the item(s) are bound by the specific item’s return policy.
For tips on how to measure, click here
RATES & SERVICE
Our shipping costs are calculated by size, shape, weight and distance of shipping address. Your shipping fee should be added to your cart at checkout after a postal or zip code is entered. There should ALWAYS be a shipping cost for each order. If there is no shipping fee added at your checkout session, our team will contact you with the proper price to ship your order to you. There is a cost to the customer for shipping for ALL orders.
***Kindly note that due to complications due to COVID-19 on the manufacturing and shipping industries, as well as vessel, container, vehicle and driver shortages, all shipping rates provided at time of checkout are ESTIMATES and are subject to change at West of Main’s discretion. Shipping rates change daily and we, as a local business, are committed to providing you the best possible rates.
US CUSTOMS & DUTIES
Customers are responsible for all import taxes, duties, carrier fees, and custom declarations. You will be contacted prior to or on delivery to complete any necessary payments. Any rejected orders due to customs and duties will be shipped back to our warehouse at your expense and may be refunded in the form of a store credit. If there is a refund amount, the refund will be the original amount, less return shipping, duties, and brokerage, a handling fee charge, and less a 25% restocking fee. If applicable, a refund will be processed within 5 business days once we have received the pieces back at our warehouse.
WHITE GLOVE DELIVERY DEPOSIT
It is recommended that all larger furniture pieces be delivered with our White Glove delivery service providers. If you've selected White Glove as your shipping method, they will unpack each item, place it in your room of choice, provide assembly, and remove all packaging from the property.
Once you receive your piece, you are responsible for inspecting the item and pointing out any damages you find before signing the docket. Before the White Glove representative leaves your location, they will require a signature confirming that you acknowledge there was no damage to your order. If there is damage, please note any specific impairments on the Proof of Delivery form before signing. If signed without note of damages, West of Main will not be responsible for any damage or imperfections you may find, and will not provide any compensation. White Glove shipping provides the highest peace of mind for your furniture investment.
Kindly note, White Glove delivery is unable to remove or move existing furniture, mount art, remove or hang lighting or mirrors, connect any electrical items, or make any other modifications to your home.
For all White Glove delivery, a DEPOSIT will be charged at time of checkout. Once your order has been placed, we will contact you via email with the final White Glove shipping total cost. To ensure a safe and quick delivery, be sure to follow the below:
- Clear or move any existing furniture that may block entrances, doorways, and staircases
- Ensure your rugs are set in place
- Remove any frames or artwork from walls that may be susceptible to damage
- Secure any low-hanging light fixtures
- Remove any doors that may be necessary
- Place any pets in another room of your home
If you live in a building that requires the use of an elevator, be sure to book its use in advance. Please measure the opening and height of the elevator door to ensure pieces will fit.
For tips on how to measure, click here.
During the winter season, please clear all driveways and walkways of snow and ice to ensure the safety of our delivery team and the security of your products.
DAMAGES
***Kindly note that natural and organic materials, such as our beautiful wooden pieces, are subject to variations and imperfections that add texture and layers to the story of the piece. These variations can occur during the manufacturing process, or while in your home as they adjust to the temperature and humidity of your space and climate. These variations are not considered defects and, therefore, are not classified as items eligible for return or damage claims.
When submitting a request to have your item considered for a damage claim, please remember to be kind and courteous to our customer service representatives. They want to ensure you have a positive customer service experience, so please treat them kindly and with respect!
Damages to the merchandise while in transit or defects in manufacturing are rare but occasionally do happen. If your product arrives damaged, please email us at shoppe@westofmaindesign.com within 48 hours of delivery with a detailed and clear description of the damages in question, include your order number, shoot and attach multiple clear, in-focus photos of the damaged product and any damages to the original packaging, including the box in which it arrived. Please take multiple in-focus, close ups and wide-angled, full product photos in order for us to easily and clearly reference the damages reported. If we do not receive the required information / images we will have to deny your claim.
Please fully inspect your furniture at the time of delivery and communicate any damage or defect to our customer experience team within 48 hours of order receipt, so that we may file a damage claim with our manufacturer and include it in your delivery documents.
If you refuse your furniture, artwork, lighting, rug, and/or mirror delivery due to damage or manufacturing defect, the piece will be brought back to the local delivery terminal. We will then review and evaluate the condition of the piece. Please note, the claims process for damaged furniture, artwork, lighting, rugs, and mirrors takes 3-5 weeks to finalize. Our team will work diligently to have a replacement issued and shipped as soon as possible. Kindly note, replacements can only be for the same piece and are subject to availability.
Shipping Timeline
Thank you for your continued support and understanding throughout this unprecedented time in history. We continue to strive to meet all Estimated Delivery Dates, but due to global supply chain challenges, there may be a need to extend these dates. Please know that we will continue to do everything we can to get your items shipped to you as soon as possible, but due to measures outside of our control we will not be accepting returns or cancellations for delayed shipments. Thank you, and let's continue to get through this together.
Kingman Dining Chair
Regular price $952.00/
The Kingman Dining Chair blends materials and textures to create an inviting look for your dining room. The dining chair frame is made of black-finished oak with an upholstered on the seat and woven cane backrest creating a mid-century modern feel.
SPECS & CARE
SPECS
- Dimensions: 24.50" X 25.75" X 33" H
- Seat Height: 18.75"
- Seat Depth: 18.75"
- Arm Height from Floor: 24.25"
- Arm Height from Seat: 5.75"
- Materials: Cane, Solid Oak
- Weight: 23.79lb
CARE
- We recommend professional cleaning to keep the integrity of the furniture piece.
RETURNS
Returning your Item
We only accept returns on eligible items indicated below. Please carefully check the list below to ensure your item qualifies before reaching out for a return. We ask that all requests for returns are brought to our attention within 7 days of receiving the product. Please reach out to our customer service associates for approval of your return and to initiate the return process.
shoppe@westofmaindesign.com
Shipping costs to send the item back to our store warehouse will be the responsibility of the buyer. Once products have been received back at our warehouse, they will be inspected to ensure they are in their original condition and packaging. Products are to be unused. Refunds will only be processed to store credit within 7 days from the date of receipt. Returns are for store credit only.
In most cases, a 25% restocking fee and/or damage fee will be charged to the client. Please ensure the item has been packaged carefully and correctly for shipping.
Do not ship items back to our store warehouse without pre-approval, as we will need to review returns on a case-by-case basis. We do not accept returns on all items due to cost and space reasons.
Items Eligible for Return:
- Decor
- Plug-in lighting purchased in-store
- Small accessories
Items Ineligible for Return:
- Custom or made-to-order items, including artwork and furniture
- Medium/large furniture items (dining tables, dining chairs, armchairs, sofas, cabinets, sideboards, nightstands, beds and any other items over 20 lbs)
- Mattresses
- Bedding (including throws), towels, and bath products (for sanitary reasons)
- Hardwired lighting
- Rugs
- Floor model and as-is items
- Items damaged through normal wear, such as sun exposure, humidity, or other natural factors
CANCELLATIONS
Online orders can be canceled within 24 hours for no charge. A cancellation request after 24 - 48 hours incurs a 25% restocking fee to the client.. After 48 hours, online orders cannot be canceled and are subject to the final sale policy.
Items eligible for return or exchange: Items that arrive damaged if notified within 48 hours of delivery or pick-up.
Price Honouring
We do not honour prices for previously placed orders, purchases made in our shop, POS purchases, or backordered items. You are more than welcome to wait until our promotional periods to purchase your items.
Cancellation of a Backordered Item
Backordered items can only be canceled within 48 hours of placing the original order. This does not apply to any made-to-order pieces. Please contact us if you would like to cancel an order. Kindly note, if you cancel your backordered item in order to process a new order at a promotional price, your originally ordered piece will no longer be reserved. It is more than likely that your new order will be fulfilled at a later date than your original order.
SHIPPING
Although it may not be as high a news topic at the moment as it was during the first wave of Covid, all ports are currently facing huge congestion problems due to the still very active impacts this has had on our manufacturing and transportation sector.
Our curated items are most commonly manufactured and shipped from all parts of North America, and overseas. Covid factory closures, such as what's happened in China, and worker shortages at factories exacerbate the problems. Many manufacturers are still quoting 1 year lead times whereas in the past they might have been able to produce in 30 - 90 days. Add on material shortages preventing production lines from running at 100%, and the lack of available truck drivers that we rely upon for the transport of goods, which extends further the delays and increases costs, and you have a real web of challenges to get items to clients.
This obviously has made it very difficult to keep up with the customer service around delays and we are working a huge amount to try to keep up. It's a time in history that has never happened before in terms of shipping and manufacturing challenges, as crazy as this sounds it's truely unfortunate for all of us.
This situation does not touch only our small business - West of Main, but a very wide range of retailers. We want to reassure you that we are very confident with our commercial partners, and we know they are working tirelessly to ensure we get our shipments as fast as possible so that we can deliver your items to you ASAP for you to enjoy!
We are sorry for this inconvenience, we know this is not ideal. Unfortunately, these delays are out of our control, but we will send you an email when we receive your items or have tracking information for shipping to your door.
We appreciate your patience and understanding.
kind regards,
the WOM Team
For delivery items for which we are not provided a tracking number, after the order item reaches your local area, the delivery company may contact you via phone, email or text to schedule a delivery date and time that works for you. Some items will require a signature to complete the delivery.
WHERE WE SHIP
We ship across Canada and the mainland USA!
If you are shipping to a remote or rural location, please be advised there may be additional delivery fees. We will contact you with a quote after your order is placed. Feel free to reach out prior to placing your order should you have any questions or concerns.
OUR SHIPPING PARTNERSHIP WITH ROUTE
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.
Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.
If you experienced an issue with your order, please file a claim with Route’s team here.
CURBSIDE DELIVERY
Curbside delivery is delivered by a third-party freight company and will be adhering to all Covid-19 safety standards. This means your order can be delivered to a main entrance, garage or driveway.
IN - STORE PICKUP
We offer free in-store pick up with in 7 days of purchase from our Ottawa showroom and warehouse. Please note this option is currently only available to local Ottawa customers. We will contact you once your order has been received and is ready for pickup.
***Kindly note that West of Main is a small local business with limited warehouse storage available. We are happy to hold onto your order for a few days, however, please do attempt to pick up your complete order as soon as possible after purchasing and being alerted to its arrival at our warehouse.
***Should you NOT pick up your order in a timely manner, after four weeks, we will be forced to resell this item to recoup our costs for storage and administration fees.
CUSTOM & MADE TO ORDER ITEMS
Many of our large furniture pieces and artwork are custom/made to order. For estimated shipping timelines please refer to product pages. Due to their custom nature , all made to order pieces are final sale.
IN STOCK & WAREHOUSE ITEMS
If in stock at our warehouse, most pieces ship within 2-4 weeks of order receipt, unless otherwise specified. We strive to have all in stock items shipped as quickly as possible. Please feel free to contact us if you’d like to know if an item you’re interested in is in stock.
BEFORE YOU ORDER
Please measure every entryway into your home and into the desired room. It is your responsibility to make sure the item(s) will fit into your space. This is especially important when ordering furniture, and fixtures as these items tend to be the hardest to get into one’s home.
If you live in an apartment building please also measure your elevator and staircases.
If items do not fit into your home, we do not refund delivery and the item(s) are bound by the specific item’s return policy.
For tips on how to measure, click here
RATES & SERVICE
Our shipping costs are calculated by size, shape, weight and distance of shipping address. Your shipping fee should be added to your cart at checkout after a postal or zip code is entered. There should ALWAYS be a shipping cost for each order. If there is no shipping fee added at your checkout session, our team will contact you with the proper price to ship your order to you. There is a cost to the customer for shipping for ALL orders.
***Kindly note that due to complications due to COVID-19 on the manufacturing and shipping industries, as well as vessel, container, vehicle and driver shortages, all shipping rates provided at time of checkout are ESTIMATES and are subject to change at West of Main’s discretion. Shipping rates change daily and we, as a local business, are committed to providing you the best possible rates.
US CUSTOMS & DUTIES
Customers are responsible for all import taxes, duties, carrier fees, and custom declarations. You will be contacted prior to or on delivery to complete any necessary payments. Any rejected orders due to customs and duties will be shipped back to our warehouse at your expense and may be refunded in the form of a store credit. If there is a refund amount, the refund will be the original amount, less return shipping, duties, and brokerage, a handling fee charge, and less a 25% restocking fee. If applicable, a refund will be processed within 5 business days once we have received the pieces back at our warehouse.
WHITE GLOVE DELIVERY DEPOSIT
It is recommended that all larger furniture pieces be delivered with our White Glove delivery service providers. If you've selected White Glove as your shipping method, they will unpack each item, place it in your room of choice, provide assembly, and remove all packaging from the property.
Once you receive your piece, you are responsible for inspecting the item and pointing out any damages you find before signing the docket. Before the White Glove representative leaves your location, they will require a signature confirming that you acknowledge there was no damage to your order. If there is damage, please note any specific impairments on the Proof of Delivery form before signing. If signed without note of damages, West of Main will not be responsible for any damage or imperfections you may find, and will not provide any compensation. White Glove shipping provides the highest peace of mind for your furniture investment.
Kindly note, White Glove delivery is unable to remove or move existing furniture, mount art, remove or hang lighting or mirrors, connect any electrical items, or make any other modifications to your home.
For all White Glove delivery, a DEPOSIT will be charged at time of checkout. Once your order has been placed, we will contact you via email with the final White Glove shipping total cost. To ensure a safe and quick delivery, be sure to follow the below:
- Clear or move any existing furniture that may block entrances, doorways, and staircases
- Ensure your rugs are set in place
- Remove any frames or artwork from walls that may be susceptible to damage
- Secure any low-hanging light fixtures
- Remove any doors that may be necessary
- Place any pets in another room of your home
If you live in a building that requires the use of an elevator, be sure to book its use in advance. Please measure the opening and height of the elevator door to ensure pieces will fit.
For tips on how to measure, click here.
During the winter season, please clear all driveways and walkways of snow and ice to ensure the safety of our delivery team and the security of your products.
DAMAGES
***Kindly note that natural and organic materials, such as our beautiful wooden pieces, are subject to variations and imperfections that add texture and layers to the story of the piece. These variations can occur during the manufacturing process, or while in your home as they adjust to the temperature and humidity of your space and climate. These variations are not considered defects and, therefore, are not classified as items eligible for return or damage claims.
When submitting a request to have your item considered for a damage claim, please remember to be kind and courteous to our customer service representatives. They want to ensure you have a positive customer service experience, so please treat them kindly and with respect!
Damages to the merchandise while in transit or defects in manufacturing are rare but occasionally do happen. If your product arrives damaged, please email us at shoppe@westofmaindesign.com within 48 hours of delivery with a detailed and clear description of the damages in question, include your order number, shoot and attach multiple clear, in-focus photos of the damaged product and any damages to the original packaging, including the box in which it arrived. Please take multiple in-focus, close ups and wide-angled, full product photos in order for us to easily and clearly reference the damages reported. If we do not receive the required information / images we will have to deny your claim.
Please fully inspect your furniture at the time of delivery and communicate any damage or defect to our customer experience team within 48 hours of order receipt, so that we may file a damage claim with our manufacturer and include it in your delivery documents.
If you refuse your furniture, artwork, lighting, rug, and/or mirror delivery due to damage or manufacturing defect, the piece will be brought back to the local delivery terminal. We will then review and evaluate the condition of the piece. Please note, the claims process for damaged furniture, artwork, lighting, rugs, and mirrors takes 3-5 weeks to finalize. Our team will work diligently to have a replacement issued and shipped as soon as possible. Kindly note, replacements can only be for the same piece and are subject to availability.
Shipping Timeline
Thank you for your continued support and understanding throughout this unprecedented time in history. We continue to strive to meet all Estimated Delivery Dates, but due to global supply chain challenges, there may be a need to extend these dates. Please know that we will continue to do everything we can to get your items shipped to you as soon as possible, but due to measures outside of our control we will not be accepting returns or cancellations for delayed shipments. Thank you, and let's continue to get through this together.
Celeste Dining Chair
Regular price $502.00/
Mixed materials refresh a retro style. The brushed ebony or toasted nettlewood frames a textural inlay of natural cane, for the perfect contrast. Neutral linen-blend seating of high-performance fabric for a modern sensibility.
SPECS & CARE
SPECS
Armless
- Overall Dimensions: 22.25"w x 23.50"d x 33.00"h
- Materials: Cane, Solid Parawood, 92% Pl, 8% Li
- Fabric: Performance
- Weight: 17.6 lb
- Volume: 9.64 cu ft
- Seat Depth: 19.25"
- Seat Height: 20.0"
- Seat Construction: Webbing
Armchair
- Overall Dimensions: 22.75"w x 23.50"d x 33.00"h
- Materials: Cane, Solid Parawood, 92% Pl, 8% Li
- Fabric: Performance
- Weight: 19.84 lb
- Volume: 15.19 cu ft
- Seat Depth: 19.5"
- Seat Height: 20.0"
- Arm Height from Floor: 26.5"
- Arm Height from Seat: 6.5"
- Seat Construction: S-Spring
CARE
- We recommend professional cleaning to keep the integrity of the furniture piece.
RETURNS
Returning your Item
We only accept returns on eligible items indicated below. Please carefully check the list below to ensure your item qualifies before reaching out for a return. We ask that all requests for returns are brought to our attention within 7 days of receiving the product. Please reach out to our customer service associates for approval of your return and to initiate the return process.
shoppe@westofmaindesign.com
Shipping costs to send the item back to our store warehouse will be the responsibility of the buyer. Once products have been received back at our warehouse, they will be inspected to ensure they are in their original condition and packaging. Products are to be unused. Refunds will only be processed to store credit within 7 days from the date of receipt. Returns are for store credit only.
In most cases, a 25% restocking fee and/or damage fee will be charged to the client. Please ensure the item has been packaged carefully and correctly for shipping.
Do not ship items back to our store warehouse without pre-approval, as we will need to review returns on a case-by-case basis. We do not accept returns on all items due to cost and space reasons.
Items Eligible for Return:
- Decor
- Plug-in lighting purchased in-store
- Small accessories
Items Ineligible for Return:
- Custom or made-to-order items, including artwork and furniture
- Medium/large furniture items (dining tables, dining chairs, armchairs, sofas, cabinets, sideboards, nightstands, beds and any other items over 20 lbs)
- Mattresses
- Bedding (including throws), towels, and bath products (for sanitary reasons)
- Hardwired lighting
- Rugs
- Floor model and as-is items
- Items damaged through normal wear, such as sun exposure, humidity, or other natural factors
CANCELLATIONS
Online orders can be canceled within 24 hours for no charge. A cancellation request after 24 - 48 hours incurs a 25% restocking fee to the client.. After 48 hours, online orders cannot be canceled and are subject to the final sale policy.
Items eligible for return or exchange: Items that arrive damaged if notified within 48 hours of delivery or pick-up.
Price Honouring
We do not honour prices for previously placed orders, purchases made in our shop, POS purchases, or backordered items. You are more than welcome to wait until our promotional periods to purchase your items.
Cancellation of a Backordered Item
Backordered items can only be canceled within 48 hours of placing the original order. This does not apply to any made-to-order pieces. Please contact us if you would like to cancel an order. Kindly note, if you cancel your backordered item in order to process a new order at a promotional price, your originally ordered piece will no longer be reserved. It is more than likely that your new order will be fulfilled at a later date than your original order.
SHIPPING
Although it may not be as high a news topic at the moment as it was during the first wave of Covid, all ports are currently facing huge congestion problems due to the still very active impacts this has had on our manufacturing and transportation sector.
Our curated items are most commonly manufactured and shipped from all parts of North America, and overseas. Covid factory closures, such as what's happened in China, and worker shortages at factories exacerbate the problems. Many manufacturers are still quoting 1 year lead times whereas in the past they might have been able to produce in 30 - 90 days. Add on material shortages preventing production lines from running at 100%, and the lack of available truck drivers that we rely upon for the transport of goods, which extends further the delays and increases costs, and you have a real web of challenges to get items to clients.
This obviously has made it very difficult to keep up with the customer service around delays and we are working a huge amount to try to keep up. It's a time in history that has never happened before in terms of shipping and manufacturing challenges, as crazy as this sounds it's truely unfortunate for all of us.
This situation does not touch only our small business - West of Main, but a very wide range of retailers. We want to reassure you that we are very confident with our commercial partners, and we know they are working tirelessly to ensure we get our shipments as fast as possible so that we can deliver your items to you ASAP for you to enjoy!
We are sorry for this inconvenience, we know this is not ideal. Unfortunately, these delays are out of our control, but we will send you an email when we receive your items or have tracking information for shipping to your door.
We appreciate your patience and understanding.
kind regards,
the WOM Team
For delivery items for which we are not provided a tracking number, after the order item reaches your local area, the delivery company may contact you via phone, email or text to schedule a delivery date and time that works for you. Some items will require a signature to complete the delivery.
WHERE WE SHIP
We ship across Canada and the mainland USA!
If you are shipping to a remote or rural location, please be advised there may be additional delivery fees. We will contact you with a quote after your order is placed. Feel free to reach out prior to placing your order should you have any questions or concerns.
OUR SHIPPING PARTNERSHIP WITH ROUTE
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.
Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.
If you experienced an issue with your order, please file a claim with Route’s team here.
CURBSIDE DELIVERY
Curbside delivery is delivered by a third-party freight company and will be adhering to all Covid-19 safety standards. This means your order can be delivered to a main entrance, garage or driveway.
IN - STORE PICKUP
We offer free in-store pick up with in 7 days of purchase from our Ottawa showroom and warehouse. Please note this option is currently only available to local Ottawa customers. We will contact you once your order has been received and is ready for pickup.
***Kindly note that West of Main is a small local business with limited warehouse storage available. We are happy to hold onto your order for a few days, however, please do attempt to pick up your complete order as soon as possible after purchasing and being alerted to its arrival at our warehouse.
***Should you NOT pick up your order in a timely manner, after four weeks, we will be forced to resell this item to recoup our costs for storage and administration fees.
CUSTOM & MADE TO ORDER ITEMS
Many of our large furniture pieces and artwork are custom/made to order. For estimated shipping timelines please refer to product pages. Due to their custom nature , all made to order pieces are final sale.
IN STOCK & WAREHOUSE ITEMS
If in stock at our warehouse, most pieces ship within 2-4 weeks of order receipt, unless otherwise specified. We strive to have all in stock items shipped as quickly as possible. Please feel free to contact us if you’d like to know if an item you’re interested in is in stock.
BEFORE YOU ORDER
Please measure every entryway into your home and into the desired room. It is your responsibility to make sure the item(s) will fit into your space. This is especially important when ordering furniture, and fixtures as these items tend to be the hardest to get into one’s home.
If you live in an apartment building please also measure your elevator and staircases.
If items do not fit into your home, we do not refund delivery and the item(s) are bound by the specific item’s return policy.
For tips on how to measure, click here
RATES & SERVICE
Our shipping costs are calculated by size, shape, weight and distance of shipping address. Your shipping fee should be added to your cart at checkout after a postal or zip code is entered. There should ALWAYS be a shipping cost for each order. If there is no shipping fee added at your checkout session, our team will contact you with the proper price to ship your order to you. There is a cost to the customer for shipping for ALL orders.
***Kindly note that due to complications due to COVID-19 on the manufacturing and shipping industries, as well as vessel, container, vehicle and driver shortages, all shipping rates provided at time of checkout are ESTIMATES and are subject to change at West of Main’s discretion. Shipping rates change daily and we, as a local business, are committed to providing you the best possible rates.
US CUSTOMS & DUTIES
Customers are responsible for all import taxes, duties, carrier fees, and custom declarations. You will be contacted prior to or on delivery to complete any necessary payments. Any rejected orders due to customs and duties will be shipped back to our warehouse at your expense and may be refunded in the form of a store credit. If there is a refund amount, the refund will be the original amount, less return shipping, duties, and brokerage, a handling fee charge, and less a 25% restocking fee. If applicable, a refund will be processed within 5 business days once we have received the pieces back at our warehouse.
WHITE GLOVE DELIVERY DEPOSIT
It is recommended that all larger furniture pieces be delivered with our White Glove delivery service providers. If you've selected White Glove as your shipping method, they will unpack each item, place it in your room of choice, provide assembly, and remove all packaging from the property.
Once you receive your piece, you are responsible for inspecting the item and pointing out any damages you find before signing the docket. Before the White Glove representative leaves your location, they will require a signature confirming that you acknowledge there was no damage to your order. If there is damage, please note any specific impairments on the Proof of Delivery form before signing. If signed without note of damages, West of Main will not be responsible for any damage or imperfections you may find, and will not provide any compensation. White Glove shipping provides the highest peace of mind for your furniture investment.
Kindly note, White Glove delivery is unable to remove or move existing furniture, mount art, remove or hang lighting or mirrors, connect any electrical items, or make any other modifications to your home.
For all White Glove delivery, a DEPOSIT will be charged at time of checkout. Once your order has been placed, we will contact you via email with the final White Glove shipping total cost. To ensure a safe and quick delivery, be sure to follow the below:
- Clear or move any existing furniture that may block entrances, doorways, and staircases
- Ensure your rugs are set in place
- Remove any frames or artwork from walls that may be susceptible to damage
- Secure any low-hanging light fixtures
- Remove any doors that may be necessary
- Place any pets in another room of your home
If you live in a building that requires the use of an elevator, be sure to book its use in advance. Please measure the opening and height of the elevator door to ensure pieces will fit.
For tips on how to measure, click here.
During the winter season, please clear all driveways and walkways of snow and ice to ensure the safety of our delivery team and the security of your products.
DAMAGES
***Kindly note that natural and organic materials, such as our beautiful wooden pieces, are subject to variations and imperfections that add texture and layers to the story of the piece. These variations can occur during the manufacturing process, or while in your home as they adjust to the temperature and humidity of your space and climate. These variations are not considered defects and, therefore, are not classified as items eligible for return or damage claims.
When submitting a request to have your item considered for a damage claim, please remember to be kind and courteous to our customer service representatives. They want to ensure you have a positive customer service experience, so please treat them kindly and with respect!
Damages to the merchandise while in transit or defects in manufacturing are rare but occasionally do happen. If your product arrives damaged, please email us at shoppe@westofmaindesign.com within 48 hours of delivery with a detailed and clear description of the damages in question, include your order number, shoot and attach multiple clear, in-focus photos of the damaged product and any damages to the original packaging, including the box in which it arrived. Please take multiple in-focus, close ups and wide-angled, full product photos in order for us to easily and clearly reference the damages reported. If we do not receive the required information / images we will have to deny your claim.
Please fully inspect your furniture at the time of delivery and communicate any damage or defect to our customer experience team within 48 hours of order receipt, so that we may file a damage claim with our manufacturer and include it in your delivery documents.
If you refuse your furniture, artwork, lighting, rug, and/or mirror delivery due to damage or manufacturing defect, the piece will be brought back to the local delivery terminal. We will then review and evaluate the condition of the piece. Please note, the claims process for damaged furniture, artwork, lighting, rugs, and mirrors takes 3-5 weeks to finalize. Our team will work diligently to have a replacement issued and shipped as soon as possible. Kindly note, replacements can only be for the same piece and are subject to availability.
Shipping Timeline
Thank you for your continued support and understanding throughout this unprecedented time in history. We continue to strive to meet all Estimated Delivery Dates, but due to global supply chain challenges, there may be a need to extend these dates. Please know that we will continue to do everything we can to get your items shipped to you as soon as possible, but due to measures outside of our control we will not be accepting returns or cancellations for delayed shipments. Thank you, and let's continue to get through this together.
Muscat Dining Table
Regular price $3,124.00/
The Muscat Dining Table makes a strong statement in your dining room. With a stand-alone architectural base, its sleek profile is modern and clean. Topped with a broad, floating top in a dark onyx tone.
SPECS & CARE
SPECS
- Dimensions: 95.3″ x 39″ x 30.5″
- Distance leg to edge: length 31.8″
- Distance leg to edge: width 11.5″
- Materials: Onyx Veneer Top
- Finish: Matte Black Polymer Fibre Glass
CARE
- We recommend professional cleaning to keep the integrity of the furniture piece.
RETURNS
Returning your Item
We only accept returns on eligible items indicated below. Please carefully check the list below to ensure your item qualifies before reaching out for a return. We ask that all requests for returns are brought to our attention within 7 days of receiving the product. Please reach out to our customer service associates for approval of your return and to initiate the return process.
shoppe@westofmaindesign.com
Shipping costs to send the item back to our store warehouse will be the responsibility of the buyer. Once products have been received back at our warehouse, they will be inspected to ensure they are in their original condition and packaging. Products are to be unused. Refunds will only be processed to store credit within 7 days from the date of receipt. Returns are for store credit only.
In most cases, a 25% restocking fee and/or damage fee will be charged to the client. Please ensure the item has been packaged carefully and correctly for shipping.
Do not ship items back to our store warehouse without pre-approval, as we will need to review returns on a case-by-case basis. We do not accept returns on all items due to cost and space reasons.
Items Eligible for Return:
- Decor
- Plug-in lighting purchased in-store
- Small accessories
Items Ineligible for Return:
- Custom or made-to-order items, including artwork and furniture
- Medium/large furniture items (dining tables, dining chairs, armchairs, sofas, cabinets, sideboards, nightstands, beds and any other items over 20 lbs)
- Mattresses
- Bedding (including throws), towels, and bath products (for sanitary reasons)
- Hardwired lighting
- Rugs
- Floor model and as-is items
- Items damaged through normal wear, such as sun exposure, humidity, or other natural factors
CANCELLATIONS
Online orders can be canceled within 24 hours for no charge. A cancellation request after 24 - 48 hours incurs a 25% restocking fee to the client.. After 48 hours, online orders cannot be canceled and are subject to the final sale policy.
Items eligible for return or exchange: Items that arrive damaged if notified within 48 hours of delivery or pick-up.
Price Honouring
We do not honour prices for previously placed orders, purchases made in our shop, POS purchases, or backordered items. You are more than welcome to wait until our promotional periods to purchase your items.
Cancellation of a Backordered Item
Backordered items can only be canceled within 48 hours of placing the original order. This does not apply to any made-to-order pieces. Please contact us if you would like to cancel an order. Kindly note, if you cancel your backordered item in order to process a new order at a promotional price, your originally ordered piece will no longer be reserved. It is more than likely that your new order will be fulfilled at a later date than your original order.
SHIPPING
Although it may not be as high a news topic at the moment as it was during the first wave of Covid, all ports are currently facing huge congestion problems due to the still very active impacts this has had on our manufacturing and transportation sector.
Our curated items are most commonly manufactured and shipped from all parts of North America, and overseas. Covid factory closures, such as what's happened in China, and worker shortages at factories exacerbate the problems. Many manufacturers are still quoting 1 year lead times whereas in the past they might have been able to produce in 30 - 90 days. Add on material shortages preventing production lines from running at 100%, and the lack of available truck drivers that we rely upon for the transport of goods, which extends further the delays and increases costs, and you have a real web of challenges to get items to clients.
This obviously has made it very difficult to keep up with the customer service around delays and we are working a huge amount to try to keep up. It's a time in history that has never happened before in terms of shipping and manufacturing challenges, as crazy as this sounds it's truely unfortunate for all of us.
This situation does not touch only our small business - West of Main, but a very wide range of retailers. We want to reassure you that we are very confident with our commercial partners, and we know they are working tirelessly to ensure we get our shipments as fast as possible so that we can deliver your items to you ASAP for you to enjoy!
We are sorry for this inconvenience, we know this is not ideal. Unfortunately, these delays are out of our control, but we will send you an email when we receive your items or have tracking information for shipping to your door.
We appreciate your patience and understanding.
kind regards,
the WOM Team
For delivery items for which we are not provided a tracking number, after the order item reaches your local area, the delivery company may contact you via phone, email or text to schedule a delivery date and time that works for you. Some items will require a signature to complete the delivery.
WHERE WE SHIP
We ship across Canada and the mainland USA!
If you are shipping to a remote or rural location, please be advised there may be additional delivery fees. We will contact you with a quote after your order is placed. Feel free to reach out prior to placing your order should you have any questions or concerns.
OUR SHIPPING PARTNERSHIP WITH ROUTE
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.
Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.
If you experienced an issue with your order, please file a claim with Route’s team here.
CURBSIDE DELIVERY
Curbside delivery is delivered by a third-party freight company and will be adhering to all Covid-19 safety standards. This means your order can be delivered to a main entrance, garage or driveway.
IN - STORE PICKUP
We offer free in-store pick up with in 7 days of purchase from our Ottawa showroom and warehouse. Please note this option is currently only available to local Ottawa customers. We will contact you once your order has been received and is ready for pickup.
***Kindly note that West of Main is a small local business with limited warehouse storage available. We are happy to hold onto your order for a few days, however, please do attempt to pick up your complete order as soon as possible after purchasing and being alerted to its arrival at our warehouse.
***Should you NOT pick up your order in a timely manner, after four weeks, we will be forced to resell this item to recoup our costs for storage and administration fees.
CUSTOM & MADE TO ORDER ITEMS
Many of our large furniture pieces and artwork are custom/made to order. For estimated shipping timelines please refer to product pages. Due to their custom nature , all made to order pieces are final sale.
IN STOCK & WAREHOUSE ITEMS
If in stock at our warehouse, most pieces ship within 2-4 weeks of order receipt, unless otherwise specified. We strive to have all in stock items shipped as quickly as possible. Please feel free to contact us if you’d like to know if an item you’re interested in is in stock.
BEFORE YOU ORDER
Please measure every entryway into your home and into the desired room. It is your responsibility to make sure the item(s) will fit into your space. This is especially important when ordering furniture, and fixtures as these items tend to be the hardest to get into one’s home.
If you live in an apartment building please also measure your elevator and staircases.
If items do not fit into your home, we do not refund delivery and the item(s) are bound by the specific item’s return policy.
For tips on how to measure, click here
RATES & SERVICE
Our shipping costs are calculated by size, shape, weight and distance of shipping address. Your shipping fee should be added to your cart at checkout after a postal or zip code is entered. There should ALWAYS be a shipping cost for each order. If there is no shipping fee added at your checkout session, our team will contact you with the proper price to ship your order to you. There is a cost to the customer for shipping for ALL orders.
***Kindly note that due to complications due to COVID-19 on the manufacturing and shipping industries, as well as vessel, container, vehicle and driver shortages, all shipping rates provided at time of checkout are ESTIMATES and are subject to change at West of Main’s discretion. Shipping rates change daily and we, as a local business, are committed to providing you the best possible rates.
US CUSTOMS & DUTIES
Customers are responsible for all import taxes, duties, carrier fees, and custom declarations. You will be contacted prior to or on delivery to complete any necessary payments. Any rejected orders due to customs and duties will be shipped back to our warehouse at your expense and may be refunded in the form of a store credit. If there is a refund amount, the refund will be the original amount, less return shipping, duties, and brokerage, a handling fee charge, and less a 25% restocking fee. If applicable, a refund will be processed within 5 business days once we have received the pieces back at our warehouse.
WHITE GLOVE DELIVERY DEPOSIT
It is recommended that all larger furniture pieces be delivered with our White Glove delivery service providers. If you've selected White Glove as your shipping method, they will unpack each item, place it in your room of choice, provide assembly, and remove all packaging from the property.
Once you receive your piece, you are responsible for inspecting the item and pointing out any damages you find before signing the docket. Before the White Glove representative leaves your location, they will require a signature confirming that you acknowledge there was no damage to your order. If there is damage, please note any specific impairments on the Proof of Delivery form before signing. If signed without note of damages, West of Main will not be responsible for any damage or imperfections you may find, and will not provide any compensation. White Glove shipping provides the highest peace of mind for your furniture investment.
Kindly note, White Glove delivery is unable to remove or move existing furniture, mount art, remove or hang lighting or mirrors, connect any electrical items, or make any other modifications to your home.
For all White Glove delivery, a DEPOSIT will be charged at time of checkout. Once your order has been placed, we will contact you via email with the final White Glove shipping total cost. To ensure a safe and quick delivery, be sure to follow the below:
- Clear or move any existing furniture that may block entrances, doorways, and staircases
- Ensure your rugs are set in place
- Remove any frames or artwork from walls that may be susceptible to damage
- Secure any low-hanging light fixtures
- Remove any doors that may be necessary
- Place any pets in another room of your home
If you live in a building that requires the use of an elevator, be sure to book its use in advance. Please measure the opening and height of the elevator door to ensure pieces will fit.
For tips on how to measure, click here.
During the winter season, please clear all driveways and walkways of snow and ice to ensure the safety of our delivery team and the security of your products.
DAMAGES
***Kindly note that natural and organic materials, such as our beautiful wooden pieces, are subject to variations and imperfections that add texture and layers to the story of the piece. These variations can occur during the manufacturing process, or while in your home as they adjust to the temperature and humidity of your space and climate. These variations are not considered defects and, therefore, are not classified as items eligible for return or damage claims.
When submitting a request to have your item considered for a damage claim, please remember to be kind and courteous to our customer service representatives. They want to ensure you have a positive customer service experience, so please treat them kindly and with respect!
Damages to the merchandise while in transit or defects in manufacturing are rare but occasionally do happen. If your product arrives damaged, please email us at shoppe@westofmaindesign.com within 48 hours of delivery with a detailed and clear description of the damages in question, include your order number, shoot and attach multiple clear, in-focus photos of the damaged product and any damages to the original packaging, including the box in which it arrived. Please take multiple in-focus, close ups and wide-angled, full product photos in order for us to easily and clearly reference the damages reported. If we do not receive the required information / images we will have to deny your claim.
Please fully inspect your furniture at the time of delivery and communicate any damage or defect to our customer experience team within 48 hours of order receipt, so that we may file a damage claim with our manufacturer and include it in your delivery documents.
If you refuse your furniture, artwork, lighting, rug, and/or mirror delivery due to damage or manufacturing defect, the piece will be brought back to the local delivery terminal. We will then review and evaluate the condition of the piece. Please note, the claims process for damaged furniture, artwork, lighting, rugs, and mirrors takes 3-5 weeks to finalize. Our team will work diligently to have a replacement issued and shipped as soon as possible. Kindly note, replacements can only be for the same piece and are subject to availability.
Shipping Timeline
Thank you for your continued support and understanding throughout this unprecedented time in history. We continue to strive to meet all Estimated Delivery Dates, but due to global supply chain challenges, there may be a need to extend these dates. Please know that we will continue to do everything we can to get your items shipped to you as soon as possible, but due to measures outside of our control we will not be accepting returns or cancellations for delayed shipments. Thank you, and let's continue to get through this together.
Kawartha Sideboard
Regular price $3,154.00/
The Kawartha Sideboard is made from reclaimed pine wood with hand-distressed work to heighten the beauty and the wood's natural variations. The sideboard's black finish is broken up visually with 11 drawers, each with a hand-carved pattern. The Kawartha is both generous in dimension and in space with ample storage and can be used a sideboard in the living room or buffet table in the dining room.
SPECS & CARE
SPECS
- Dimensions: 93"W x 18"D x 34"H
- Top Drawers: 8.86"H x 14.66"W x 17.89"D
- Bottom Drawers: 5.90"H x 10.70"W x 17.89"D
- Reclaimed Pine
- Drawers Included
- Hand Finished and Distressed
- Solid Wood Construction
CARE
- We recommend professional cleaning to keep the integrity of the furniture piece.
RETURNS
Returning your Item
We only accept returns on eligible items indicated below. Please carefully check the list below to ensure your item qualifies before reaching out for a return. We ask that all requests for returns are brought to our attention within 7 days of receiving the product. Please reach out to our customer service associates for approval of your return and to initiate the return process.
shoppe@westofmaindesign.com
Shipping costs to send the item back to our store warehouse will be the responsibility of the buyer. Once products have been received back at our warehouse, they will be inspected to ensure they are in their original condition and packaging. Products are to be unused. Refunds will only be processed to store credit within 7 days from the date of receipt. Returns are for store credit only.
In most cases, a 25% restocking fee and/or damage fee will be charged to the client. Please ensure the item has been packaged carefully and correctly for shipping.
Do not ship items back to our store warehouse without pre-approval, as we will need to review returns on a case-by-case basis. We do not accept returns on all items due to cost and space reasons.
Items Eligible for Return:
- Decor
- Plug-in lighting purchased in-store
- Small accessories
Items Ineligible for Return:
- Custom or made-to-order items, including artwork and furniture
- Medium/large furniture items (dining tables, dining chairs, armchairs, sofas, cabinets, sideboards, nightstands, beds and any other items over 20 lbs)
- Mattresses
- Bedding (including throws), towels, and bath products (for sanitary reasons)
- Hardwired lighting
- Rugs
- Floor model and as-is items
- Items damaged through normal wear, such as sun exposure, humidity, or other natural factors
CANCELLATIONS
Online orders can be canceled within 24 hours for no charge. A cancellation request after 24 - 48 hours incurs a 25% restocking fee to the client.. After 48 hours, online orders cannot be canceled and are subject to the final sale policy.
Items eligible for return or exchange: Items that arrive damaged if notified within 48 hours of delivery or pick-up.
Price Honouring
We do not honour prices for previously placed orders, purchases made in our shop, POS purchases, or backordered items. You are more than welcome to wait until our promotional periods to purchase your items.
Cancellation of a Backordered Item
Backordered items can only be canceled within 48 hours of placing the original order. This does not apply to any made-to-order pieces. Please contact us if you would like to cancel an order. Kindly note, if you cancel your backordered item in order to process a new order at a promotional price, your originally ordered piece will no longer be reserved. It is more than likely that your new order will be fulfilled at a later date than your original order.
SHIPPING
Although it may not be as high a news topic at the moment as it was during the first wave of Covid, all ports are currently facing huge congestion problems due to the still very active impacts this has had on our manufacturing and transportation sector.
Our curated items are most commonly manufactured and shipped from all parts of North America, and overseas. Covid factory closures, such as what's happened in China, and worker shortages at factories exacerbate the problems. Many manufacturers are still quoting 1 year lead times whereas in the past they might have been able to produce in 30 - 90 days. Add on material shortages preventing production lines from running at 100%, and the lack of available truck drivers that we rely upon for the transport of goods, which extends further the delays and increases costs, and you have a real web of challenges to get items to clients.
This obviously has made it very difficult to keep up with the customer service around delays and we are working a huge amount to try to keep up. It's a time in history that has never happened before in terms of shipping and manufacturing challenges, as crazy as this sounds it's truely unfortunate for all of us.
This situation does not touch only our small business - West of Main, but a very wide range of retailers. We want to reassure you that we are very confident with our commercial partners, and we know they are working tirelessly to ensure we get our shipments as fast as possible so that we can deliver your items to you ASAP for you to enjoy!
We are sorry for this inconvenience, we know this is not ideal. Unfortunately, these delays are out of our control, but we will send you an email when we receive your items or have tracking information for shipping to your door.
We appreciate your patience and understanding.
kind regards,
the WOM Team
For delivery items for which we are not provided a tracking number, after the order item reaches your local area, the delivery company may contact you via phone, email or text to schedule a delivery date and time that works for you. Some items will require a signature to complete the delivery.
WHERE WE SHIP
We ship across Canada and the mainland USA!
If you are shipping to a remote or rural location, please be advised there may be additional delivery fees. We will contact you with a quote after your order is placed. Feel free to reach out prior to placing your order should you have any questions or concerns.
OUR SHIPPING PARTNERSHIP WITH ROUTE
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.
Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.
If you experienced an issue with your order, please file a claim with Route’s team here.
CURBSIDE DELIVERY
Curbside delivery is delivered by a third-party freight company and will be adhering to all Covid-19 safety standards. This means your order can be delivered to a main entrance, garage or driveway.
IN - STORE PICKUP
We offer free in-store pick up with in 7 days of purchase from our Ottawa showroom and warehouse. Please note this option is currently only available to local Ottawa customers. We will contact you once your order has been received and is ready for pickup.
***Kindly note that West of Main is a small local business with limited warehouse storage available. We are happy to hold onto your order for a few days, however, please do attempt to pick up your complete order as soon as possible after purchasing and being alerted to its arrival at our warehouse.
***Should you NOT pick up your order in a timely manner, after four weeks, we will be forced to resell this item to recoup our costs for storage and administration fees.
CUSTOM & MADE TO ORDER ITEMS
Many of our large furniture pieces and artwork are custom/made to order. For estimated shipping timelines please refer to product pages. Due to their custom nature , all made to order pieces are final sale.
IN STOCK & WAREHOUSE ITEMS
If in stock at our warehouse, most pieces ship within 2-4 weeks of order receipt, unless otherwise specified. We strive to have all in stock items shipped as quickly as possible. Please feel free to contact us if you’d like to know if an item you’re interested in is in stock.
BEFORE YOU ORDER
Please measure every entryway into your home and into the desired room. It is your responsibility to make sure the item(s) will fit into your space. This is especially important when ordering furniture, and fixtures as these items tend to be the hardest to get into one’s home.
If you live in an apartment building please also measure your elevator and staircases.
If items do not fit into your home, we do not refund delivery and the item(s) are bound by the specific item’s return policy.
For tips on how to measure, click here
RATES & SERVICE
Our shipping costs are calculated by size, shape, weight and distance of shipping address. Your shipping fee should be added to your cart at checkout after a postal or zip code is entered. There should ALWAYS be a shipping cost for each order. If there is no shipping fee added at your checkout session, our team will contact you with the proper price to ship your order to you. There is a cost to the customer for shipping for ALL orders.
***Kindly note that due to complications due to COVID-19 on the manufacturing and shipping industries, as well as vessel, container, vehicle and driver shortages, all shipping rates provided at time of checkout are ESTIMATES and are subject to change at West of Main’s discretion. Shipping rates change daily and we, as a local business, are committed to providing you the best possible rates.
US CUSTOMS & DUTIES
Customers are responsible for all import taxes, duties, carrier fees, and custom declarations. You will be contacted prior to or on delivery to complete any necessary payments. Any rejected orders due to customs and duties will be shipped back to our warehouse at your expense and may be refunded in the form of a store credit. If there is a refund amount, the refund will be the original amount, less return shipping, duties, and brokerage, a handling fee charge, and less a 25% restocking fee. If applicable, a refund will be processed within 5 business days once we have received the pieces back at our warehouse.
WHITE GLOVE DELIVERY DEPOSIT
It is recommended that all larger furniture pieces be delivered with our White Glove delivery service providers. If you've selected White Glove as your shipping method, they will unpack each item, place it in your room of choice, provide assembly, and remove all packaging from the property.
Once you receive your piece, you are responsible for inspecting the item and pointing out any damages you find before signing the docket. Before the White Glove representative leaves your location, they will require a signature confirming that you acknowledge there was no damage to your order. If there is damage, please note any specific impairments on the Proof of Delivery form before signing. If signed without note of damages, West of Main will not be responsible for any damage or imperfections you may find, and will not provide any compensation. White Glove shipping provides the highest peace of mind for your furniture investment.
Kindly note, White Glove delivery is unable to remove or move existing furniture, mount art, remove or hang lighting or mirrors, connect any electrical items, or make any other modifications to your home.
For all White Glove delivery, a DEPOSIT will be charged at time of checkout. Once your order has been placed, we will contact you via email with the final White Glove shipping total cost. To ensure a safe and quick delivery, be sure to follow the below:
- Clear or move any existing furniture that may block entrances, doorways, and staircases
- Ensure your rugs are set in place
- Remove any frames or artwork from walls that may be susceptible to damage
- Secure any low-hanging light fixtures
- Remove any doors that may be necessary
- Place any pets in another room of your home
If you live in a building that requires the use of an elevator, be sure to book its use in advance. Please measure the opening and height of the elevator door to ensure pieces will fit.
For tips on how to measure, click here.
During the winter season, please clear all driveways and walkways of snow and ice to ensure the safety of our delivery team and the security of your products.
DAMAGES
***Kindly note that natural and organic materials, such as our beautiful wooden pieces, are subject to variations and imperfections that add texture and layers to the story of the piece. These variations can occur during the manufacturing process, or while in your home as they adjust to the temperature and humidity of your space and climate. These variations are not considered defects and, therefore, are not classified as items eligible for return or damage claims.
When submitting a request to have your item considered for a damage claim, please remember to be kind and courteous to our customer service representatives. They want to ensure you have a positive customer service experience, so please treat them kindly and with respect!
Damages to the merchandise while in transit or defects in manufacturing are rare but occasionally do happen. If your product arrives damaged, please email us at shoppe@westofmaindesign.com within 48 hours of delivery with a detailed and clear description of the damages in question, include your order number, shoot and attach multiple clear, in-focus photos of the damaged product and any damages to the original packaging, including the box in which it arrived. Please take multiple in-focus, close ups and wide-angled, full product photos in order for us to easily and clearly reference the damages reported. If we do not receive the required information / images we will have to deny your claim.
Please fully inspect your furniture at the time of delivery and communicate any damage or defect to our customer experience team within 48 hours of order receipt, so that we may file a damage claim with our manufacturer and include it in your delivery documents.
If you refuse your furniture, artwork, lighting, rug, and/or mirror delivery due to damage or manufacturing defect, the piece will be brought back to the local delivery terminal. We will then review and evaluate the condition of the piece. Please note, the claims process for damaged furniture, artwork, lighting, rugs, and mirrors takes 3-5 weeks to finalize. Our team will work diligently to have a replacement issued and shipped as soon as possible. Kindly note, replacements can only be for the same piece and are subject to availability.
Shipping Timeline
Thank you for your continued support and understanding throughout this unprecedented time in history. We continue to strive to meet all Estimated Delivery Dates, but due to global supply chain challenges, there may be a need to extend these dates. Please know that we will continue to do everything we can to get your items shipped to you as soon as possible, but due to measures outside of our control we will not be accepting returns or cancellations for delayed shipments. Thank you, and let's continue to get through this together.
Prineville Dining Chair
Regular price $396.00/
The Prineville Dining Chair is a clean modern take on the traditional Windsor chair. This tall chair is wire brushed to bring out the cathedral grain in the oak. Either stained in a deep black for a delightful contrast in a more industrial decor dining room or a sandy oak for a more traditional aesthetic.
SPECS & CARE
SPECS
- Dimensions: 18.25"w x 21.00"d x 32.50"h
- Seat Depth: 16.54"
- Seat Height: 17.2"
- Materials: Oak
- Finish: Black Oak, Sandy Oak, Off White
CARE
- We recommend professional cleaning to keep the integrity of the furniture piece.
RETURNS
Returning your Item
We only accept returns on eligible items indicated below. Please carefully check the list below to ensure your item qualifies before reaching out for a return. We ask that all requests for returns are brought to our attention within 7 days of receiving the product. Please reach out to our customer service associates for approval of your return and to initiate the return process.
shoppe@westofmaindesign.com
Shipping costs to send the item back to our store warehouse will be the responsibility of the buyer. Once products have been received back at our warehouse, they will be inspected to ensure they are in their original condition and packaging. Products are to be unused. Refunds will only be processed to store credit within 7 days from the date of receipt. Returns are for store credit only.
In most cases, a 25% restocking fee and/or damage fee will be charged to the client. Please ensure the item has been packaged carefully and correctly for shipping.
Do not ship items back to our store warehouse without pre-approval, as we will need to review returns on a case-by-case basis. We do not accept returns on all items due to cost and space reasons.
Items Eligible for Return:
- Decor
- Plug-in lighting purchased in-store
- Small accessories
Items Ineligible for Return:
- Custom or made-to-order items, including artwork and furniture
- Medium/large furniture items (dining tables, dining chairs, armchairs, sofas, cabinets, sideboards, nightstands, beds and any other items over 20 lbs)
- Mattresses
- Bedding (including throws), towels, and bath products (for sanitary reasons)
- Hardwired lighting
- Rugs
- Floor model and as-is items
- Items damaged through normal wear, such as sun exposure, humidity, or other natural factors
CANCELLATIONS
Online orders can be canceled within 24 hours for no charge. A cancellation request after 24 - 48 hours incurs a 25% restocking fee to the client.. After 48 hours, online orders cannot be canceled and are subject to the final sale policy.
Items eligible for return or exchange: Items that arrive damaged if notified within 48 hours of delivery or pick-up.
Price Honouring
We do not honour prices for previously placed orders, purchases made in our shop, POS purchases, or backordered items. You are more than welcome to wait until our promotional periods to purchase your items.
Cancellation of a Backordered Item
Backordered items can only be canceled within 48 hours of placing the original order. This does not apply to any made-to-order pieces. Please contact us if you would like to cancel an order. Kindly note, if you cancel your backordered item in order to process a new order at a promotional price, your originally ordered piece will no longer be reserved. It is more than likely that your new order will be fulfilled at a later date than your original order.
SHIPPING
Although it may not be as high a news topic at the moment as it was during the first wave of Covid, all ports are currently facing huge congestion problems due to the still very active impacts this has had on our manufacturing and transportation sector.
Our curated items are most commonly manufactured and shipped from all parts of North America, and overseas. Covid factory closures, such as what's happened in China, and worker shortages at factories exacerbate the problems. Many manufacturers are still quoting 1 year lead times whereas in the past they might have been able to produce in 30 - 90 days. Add on material shortages preventing production lines from running at 100%, and the lack of available truck drivers that we rely upon for the transport of goods, which extends further the delays and increases costs, and you have a real web of challenges to get items to clients.
This obviously has made it very difficult to keep up with the customer service around delays and we are working a huge amount to try to keep up. It's a time in history that has never happened before in terms of shipping and manufacturing challenges, as crazy as this sounds it's truely unfortunate for all of us.
This situation does not touch only our small business - West of Main, but a very wide range of retailers. We want to reassure you that we are very confident with our commercial partners, and we know they are working tirelessly to ensure we get our shipments as fast as possible so that we can deliver your items to you ASAP for you to enjoy!
We are sorry for this inconvenience, we know this is not ideal. Unfortunately, these delays are out of our control, but we will send you an email when we receive your items or have tracking information for shipping to your door.
We appreciate your patience and understanding.
kind regards,
the WOM Team
For delivery items for which we are not provided a tracking number, after the order item reaches your local area, the delivery company may contact you via phone, email or text to schedule a delivery date and time that works for you. Some items will require a signature to complete the delivery.
WHERE WE SHIP
We ship across Canada and the mainland USA!
If you are shipping to a remote or rural location, please be advised there may be additional delivery fees. We will contact you with a quote after your order is placed. Feel free to reach out prior to placing your order should you have any questions or concerns.
OUR SHIPPING PARTNERSHIP WITH ROUTE
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.
Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.
If you experienced an issue with your order, please file a claim with Route’s team here.
CURBSIDE DELIVERY
Curbside delivery is delivered by a third-party freight company and will be adhering to all Covid-19 safety standards. This means your order can be delivered to a main entrance, garage or driveway.
IN - STORE PICKUP
We offer free in-store pick up with in 7 days of purchase from our Ottawa showroom and warehouse. Please note this option is currently only available to local Ottawa customers. We will contact you once your order has been received and is ready for pickup.
***Kindly note that West of Main is a small local business with limited warehouse storage available. We are happy to hold onto your order for a few days, however, please do attempt to pick up your complete order as soon as possible after purchasing and being alerted to its arrival at our warehouse.
***Should you NOT pick up your order in a timely manner, after four weeks, we will be forced to resell this item to recoup our costs for storage and administration fees.
CUSTOM & MADE TO ORDER ITEMS
Many of our large furniture pieces and artwork are custom/made to order. For estimated shipping timelines please refer to product pages. Due to their custom nature , all made to order pieces are final sale.
IN STOCK & WAREHOUSE ITEMS
If in stock at our warehouse, most pieces ship within 2-4 weeks of order receipt, unless otherwise specified. We strive to have all in stock items shipped as quickly as possible. Please feel free to contact us if you’d like to know if an item you’re interested in is in stock.
BEFORE YOU ORDER
Please measure every entryway into your home and into the desired room. It is your responsibility to make sure the item(s) will fit into your space. This is especially important when ordering furniture, and fixtures as these items tend to be the hardest to get into one’s home.
If you live in an apartment building please also measure your elevator and staircases.
If items do not fit into your home, we do not refund delivery and the item(s) are bound by the specific item’s return policy.
For tips on how to measure, click here
RATES & SERVICE
Our shipping costs are calculated by size, shape, weight and distance of shipping address. Your shipping fee should be added to your cart at checkout after a postal or zip code is entered. There should ALWAYS be a shipping cost for each order. If there is no shipping fee added at your checkout session, our team will contact you with the proper price to ship your order to you. There is a cost to the customer for shipping for ALL orders.
***Kindly note that due to complications due to COVID-19 on the manufacturing and shipping industries, as well as vessel, container, vehicle and driver shortages, all shipping rates provided at time of checkout are ESTIMATES and are subject to change at West of Main’s discretion. Shipping rates change daily and we, as a local business, are committed to providing you the best possible rates.
US CUSTOMS & DUTIES
Customers are responsible for all import taxes, duties, carrier fees, and custom declarations. You will be contacted prior to or on delivery to complete any necessary payments. Any rejected orders due to customs and duties will be shipped back to our warehouse at your expense and may be refunded in the form of a store credit. If there is a refund amount, the refund will be the original amount, less return shipping, duties, and brokerage, a handling fee charge, and less a 25% restocking fee. If applicable, a refund will be processed within 5 business days once we have received the pieces back at our warehouse.
WHITE GLOVE DELIVERY DEPOSIT
It is recommended that all larger furniture pieces be delivered with our White Glove delivery service providers. If you've selected White Glove as your shipping method, they will unpack each item, place it in your room of choice, provide assembly, and remove all packaging from the property.
Once you receive your piece, you are responsible for inspecting the item and pointing out any damages you find before signing the docket. Before the White Glove representative leaves your location, they will require a signature confirming that you acknowledge there was no damage to your order. If there is damage, please note any specific impairments on the Proof of Delivery form before signing. If signed without note of damages, West of Main will not be responsible for any damage or imperfections you may find, and will not provide any compensation. White Glove shipping provides the highest peace of mind for your furniture investment.
Kindly note, White Glove delivery is unable to remove or move existing furniture, mount art, remove or hang lighting or mirrors, connect any electrical items, or make any other modifications to your home.
For all White Glove delivery, a DEPOSIT will be charged at time of checkout. Once your order has been placed, we will contact you via email with the final White Glove shipping total cost. To ensure a safe and quick delivery, be sure to follow the below:
- Clear or move any existing furniture that may block entrances, doorways, and staircases
- Ensure your rugs are set in place
- Remove any frames or artwork from walls that may be susceptible to damage
- Secure any low-hanging light fixtures
- Remove any doors that may be necessary
- Place any pets in another room of your home
If you live in a building that requires the use of an elevator, be sure to book its use in advance. Please measure the opening and height of the elevator door to ensure pieces will fit.
For tips on how to measure, click here.
During the winter season, please clear all driveways and walkways of snow and ice to ensure the safety of our delivery team and the security of your products.
DAMAGES
***Kindly note that natural and organic materials, such as our beautiful wooden pieces, are subject to variations and imperfections that add texture and layers to the story of the piece. These variations can occur during the manufacturing process, or while in your home as they adjust to the temperature and humidity of your space and climate. These variations are not considered defects and, therefore, are not classified as items eligible for return or damage claims.
When submitting a request to have your item considered for a damage claim, please remember to be kind and courteous to our customer service representatives. They want to ensure you have a positive customer service experience, so please treat them kindly and with respect!
Damages to the merchandise while in transit or defects in manufacturing are rare but occasionally do happen. If your product arrives damaged, please email us at shoppe@westofmaindesign.com within 48 hours of delivery with a detailed and clear description of the damages in question, include your order number, shoot and attach multiple clear, in-focus photos of the damaged product and any damages to the original packaging, including the box in which it arrived. Please take multiple in-focus, close ups and wide-angled, full product photos in order for us to easily and clearly reference the damages reported. If we do not receive the required information / images we will have to deny your claim.
Please fully inspect your furniture at the time of delivery and communicate any damage or defect to our customer experience team within 48 hours of order receipt, so that we may file a damage claim with our manufacturer and include it in your delivery documents.
If you refuse your furniture, artwork, lighting, rug, and/or mirror delivery due to damage or manufacturing defect, the piece will be brought back to the local delivery terminal. We will then review and evaluate the condition of the piece. Please note, the claims process for damaged furniture, artwork, lighting, rugs, and mirrors takes 3-5 weeks to finalize. Our team will work diligently to have a replacement issued and shipped as soon as possible. Kindly note, replacements can only be for the same piece and are subject to availability.
Shipping Timeline
Thank you for your continued support and understanding throughout this unprecedented time in history. We continue to strive to meet all Estimated Delivery Dates, but due to global supply chain challenges, there may be a need to extend these dates. Please know that we will continue to do everything we can to get your items shipped to you as soon as possible, but due to measures outside of our control we will not be accepting returns or cancellations for delayed shipments. Thank you, and let's continue to get through this together.
Greenwich Dining Table
Regular price $1,566.00/
The classic Parsons frame, reimagined for a new era. Made from light-smoked oak, a large scale and wide stance command attention from the start, while black resin fills in woods' cracks and graining to further play up materials' natural beauty. Option to pair with matching dining bench.
SPECS & CARE
SPECS
- Dimensions: 84.00"w x 41.00"d x 30.00"h
- Materials: Thick Oak Veneer
CARE
- We recommend professional cleaning to keep the integrity of the furniture piece.
RETURNS
Returning your Item
We only accept returns on eligible items indicated below. Please carefully check the list below to ensure your item qualifies before reaching out for a return. We ask that all requests for returns are brought to our attention within 7 days of receiving the product. Please reach out to our customer service associates for approval of your return and to initiate the return process.
shoppe@westofmaindesign.com
Shipping costs to send the item back to our store warehouse will be the responsibility of the buyer. Once products have been received back at our warehouse, they will be inspected to ensure they are in their original condition and packaging. Products are to be unused. Refunds will only be processed to store credit within 7 days from the date of receipt. Returns are for store credit only.
In most cases, a 25% restocking fee and/or damage fee will be charged to the client. Please ensure the item has been packaged carefully and correctly for shipping.
Do not ship items back to our store warehouse without pre-approval, as we will need to review returns on a case-by-case basis. We do not accept returns on all items due to cost and space reasons.
Items Eligible for Return:
- Decor
- Plug-in lighting purchased in-store
- Small accessories
Items Ineligible for Return:
- Custom or made-to-order items, including artwork and furniture
- Medium/large furniture items (dining tables, dining chairs, armchairs, sofas, cabinets, sideboards, nightstands, beds and any other items over 20 lbs)
- Mattresses
- Bedding (including throws), towels, and bath products (for sanitary reasons)
- Hardwired lighting
- Rugs
- Floor model and as-is items
- Items damaged through normal wear, such as sun exposure, humidity, or other natural factors
CANCELLATIONS
Online orders can be canceled within 24 hours for no charge. A cancellation request after 24 - 48 hours incurs a 25% restocking fee to the client.. After 48 hours, online orders cannot be canceled and are subject to the final sale policy.
Items eligible for return or exchange: Items that arrive damaged if notified within 48 hours of delivery or pick-up.
Price Honouring
We do not honour prices for previously placed orders, purchases made in our shop, POS purchases, or backordered items. You are more than welcome to wait until our promotional periods to purchase your items.
Cancellation of a Backordered Item
Backordered items can only be canceled within 48 hours of placing the original order. This does not apply to any made-to-order pieces. Please contact us if you would like to cancel an order. Kindly note, if you cancel your backordered item in order to process a new order at a promotional price, your originally ordered piece will no longer be reserved. It is more than likely that your new order will be fulfilled at a later date than your original order.
SHIPPING
Although it may not be as high a news topic at the moment as it was during the first wave of Covid, all ports are currently facing huge congestion problems due to the still very active impacts this has had on our manufacturing and transportation sector.
Our curated items are most commonly manufactured and shipped from all parts of North America, and overseas. Covid factory closures, such as what's happened in China, and worker shortages at factories exacerbate the problems. Many manufacturers are still quoting 1 year lead times whereas in the past they might have been able to produce in 30 - 90 days. Add on material shortages preventing production lines from running at 100%, and the lack of available truck drivers that we rely upon for the transport of goods, which extends further the delays and increases costs, and you have a real web of challenges to get items to clients.
This obviously has made it very difficult to keep up with the customer service around delays and we are working a huge amount to try to keep up. It's a time in history that has never happened before in terms of shipping and manufacturing challenges, as crazy as this sounds it's truely unfortunate for all of us.
This situation does not touch only our small business - West of Main, but a very wide range of retailers. We want to reassure you that we are very confident with our commercial partners, and we know they are working tirelessly to ensure we get our shipments as fast as possible so that we can deliver your items to you ASAP for you to enjoy!
We are sorry for this inconvenience, we know this is not ideal. Unfortunately, these delays are out of our control, but we will send you an email when we receive your items or have tracking information for shipping to your door.
We appreciate your patience and understanding.
kind regards,
the WOM Team
For delivery items for which we are not provided a tracking number, after the order item reaches your local area, the delivery company may contact you via phone, email or text to schedule a delivery date and time that works for you. Some items will require a signature to complete the delivery.
WHERE WE SHIP
We ship across Canada and the mainland USA!
If you are shipping to a remote or rural location, please be advised there may be additional delivery fees. We will contact you with a quote after your order is placed. Feel free to reach out prior to placing your order should you have any questions or concerns.
OUR SHIPPING PARTNERSHIP WITH ROUTE
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.
Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.
If you experienced an issue with your order, please file a claim with Route’s team here.
CURBSIDE DELIVERY
Curbside delivery is delivered by a third-party freight company and will be adhering to all Covid-19 safety standards. This means your order can be delivered to a main entrance, garage or driveway.
IN - STORE PICKUP
We offer free in-store pick up with in 7 days of purchase from our Ottawa showroom and warehouse. Please note this option is currently only available to local Ottawa customers. We will contact you once your order has been received and is ready for pickup.
***Kindly note that West of Main is a small local business with limited warehouse storage available. We are happy to hold onto your order for a few days, however, please do attempt to pick up your complete order as soon as possible after purchasing and being alerted to its arrival at our warehouse.
***Should you NOT pick up your order in a timely manner, after four weeks, we will be forced to resell this item to recoup our costs for storage and administration fees.
CUSTOM & MADE TO ORDER ITEMS
Many of our large furniture pieces and artwork are custom/made to order. For estimated shipping timelines please refer to product pages. Due to their custom nature , all made to order pieces are final sale.
IN STOCK & WAREHOUSE ITEMS
If in stock at our warehouse, most pieces ship within 2-4 weeks of order receipt, unless otherwise specified. We strive to have all in stock items shipped as quickly as possible. Please feel free to contact us if you’d like to know if an item you’re interested in is in stock.
BEFORE YOU ORDER
Please measure every entryway into your home and into the desired room. It is your responsibility to make sure the item(s) will fit into your space. This is especially important when ordering furniture, and fixtures as these items tend to be the hardest to get into one’s home.
If you live in an apartment building please also measure your elevator and staircases.
If items do not fit into your home, we do not refund delivery and the item(s) are bound by the specific item’s return policy.
For tips on how to measure, click here
RATES & SERVICE
Our shipping costs are calculated by size, shape, weight and distance of shipping address. Your shipping fee should be added to your cart at checkout after a postal or zip code is entered. There should ALWAYS be a shipping cost for each order. If there is no shipping fee added at your checkout session, our team will contact you with the proper price to ship your order to you. There is a cost to the customer for shipping for ALL orders.
***Kindly note that due to complications due to COVID-19 on the manufacturing and shipping industries, as well as vessel, container, vehicle and driver shortages, all shipping rates provided at time of checkout are ESTIMATES and are subject to change at West of Main’s discretion. Shipping rates change daily and we, as a local business, are committed to providing you the best possible rates.
US CUSTOMS & DUTIES
Customers are responsible for all import taxes, duties, carrier fees, and custom declarations. You will be contacted prior to or on delivery to complete any necessary payments. Any rejected orders due to customs and duties will be shipped back to our warehouse at your expense and may be refunded in the form of a store credit. If there is a refund amount, the refund will be the original amount, less return shipping, duties, and brokerage, a handling fee charge, and less a 25% restocking fee. If applicable, a refund will be processed within 5 business days once we have received the pieces back at our warehouse.
WHITE GLOVE DELIVERY DEPOSIT
It is recommended that all larger furniture pieces be delivered with our White Glove delivery service providers. If you've selected White Glove as your shipping method, they will unpack each item, place it in your room of choice, provide assembly, and remove all packaging from the property.
Once you receive your piece, you are responsible for inspecting the item and pointing out any damages you find before signing the docket. Before the White Glove representative leaves your location, they will require a signature confirming that you acknowledge there was no damage to your order. If there is damage, please note any specific impairments on the Proof of Delivery form before signing. If signed without note of damages, West of Main will not be responsible for any damage or imperfections you may find, and will not provide any compensation. White Glove shipping provides the highest peace of mind for your furniture investment.
Kindly note, White Glove delivery is unable to remove or move existing furniture, mount art, remove or hang lighting or mirrors, connect any electrical items, or make any other modifications to your home.
For all White Glove delivery, a DEPOSIT will be charged at time of checkout. Once your order has been placed, we will contact you via email with the final White Glove shipping total cost. To ensure a safe and quick delivery, be sure to follow the below:
- Clear or move any existing furniture that may block entrances, doorways, and staircases
- Ensure your rugs are set in place
- Remove any frames or artwork from walls that may be susceptible to damage
- Secure any low-hanging light fixtures
- Remove any doors that may be necessary
- Place any pets in another room of your home
If you live in a building that requires the use of an elevator, be sure to book its use in advance. Please measure the opening and height of the elevator door to ensure pieces will fit.
For tips on how to measure, click here.
During the winter season, please clear all driveways and walkways of snow and ice to ensure the safety of our delivery team and the security of your products.
DAMAGES
***Kindly note that natural and organic materials, such as our beautiful wooden pieces, are subject to variations and imperfections that add texture and layers to the story of the piece. These variations can occur during the manufacturing process, or while in your home as they adjust to the temperature and humidity of your space and climate. These variations are not considered defects and, therefore, are not classified as items eligible for return or damage claims.
When submitting a request to have your item considered for a damage claim, please remember to be kind and courteous to our customer service representatives. They want to ensure you have a positive customer service experience, so please treat them kindly and with respect!
Damages to the merchandise while in transit or defects in manufacturing are rare but occasionally do happen. If your product arrives damaged, please email us at shoppe@westofmaindesign.com within 48 hours of delivery with a detailed and clear description of the damages in question, include your order number, shoot and attach multiple clear, in-focus photos of the damaged product and any damages to the original packaging, including the box in which it arrived. Please take multiple in-focus, close ups and wide-angled, full product photos in order for us to easily and clearly reference the damages reported. If we do not receive the required information / images we will have to deny your claim.
Please fully inspect your furniture at the time of delivery and communicate any damage or defect to our customer experience team within 48 hours of order receipt, so that we may file a damage claim with our manufacturer and include it in your delivery documents.
If you refuse your furniture, artwork, lighting, rug, and/or mirror delivery due to damage or manufacturing defect, the piece will be brought back to the local delivery terminal. We will then review and evaluate the condition of the piece. Please note, the claims process for damaged furniture, artwork, lighting, rugs, and mirrors takes 3-5 weeks to finalize. Our team will work diligently to have a replacement issued and shipped as soon as possible. Kindly note, replacements can only be for the same piece and are subject to availability.
Shipping Timeline
Thank you for your continued support and understanding throughout this unprecedented time in history. We continue to strive to meet all Estimated Delivery Dates, but due to global supply chain challenges, there may be a need to extend these dates. Please know that we will continue to do everything we can to get your items shipped to you as soon as possible, but due to measures outside of our control we will not be accepting returns or cancellations for delayed shipments. Thank you, and let's continue to get through this together.
Cordoba Sideboard
Regular price $2,570.00/
The Cordoba Sideboard is crafted of beautiful, black-washed mango encasing arched cane door panels. This sideboard is functional, offering a perfect spot for extra storage while still adding a decorative element to any bedroom, hallway, entry, or dining room.
SPECS & CARE
SPECS
- Dimensions: 78.00"w x 18.00"d x 33.00"h
- Materials: Solid Mango, Iron, Cane
- Colours: Black Wash Mango, Black Iron, Black Circle Cane
CARE
- We recommend professional cleaning to keep the integrity of the furniture piece.
RETURNS
Returning your Item
We only accept returns on eligible items indicated below. Please carefully check the list below to ensure your item qualifies before reaching out for a return. We ask that all requests for returns are brought to our attention within 7 days of receiving the product. Please reach out to our customer service associates for approval of your return and to initiate the return process.
shoppe@westofmaindesign.com
Shipping costs to send the item back to our store warehouse will be the responsibility of the buyer. Once products have been received back at our warehouse, they will be inspected to ensure they are in their original condition and packaging. Products are to be unused. Refunds will only be processed to store credit within 7 days from the date of receipt. Returns are for store credit only.
In most cases, a 25% restocking fee and/or damage fee will be charged to the client. Please ensure the item has been packaged carefully and correctly for shipping.
Do not ship items back to our store warehouse without pre-approval, as we will need to review returns on a case-by-case basis. We do not accept returns on all items due to cost and space reasons.
Items Eligible for Return:
- Decor
- Plug-in lighting purchased in-store
- Small accessories
Items Ineligible for Return:
- Custom or made-to-order items, including artwork and furniture
- Medium/large furniture items (dining tables, dining chairs, armchairs, sofas, cabinets, sideboards, nightstands, beds and any other items over 20 lbs)
- Mattresses
- Bedding (including throws), towels, and bath products (for sanitary reasons)
- Hardwired lighting
- Rugs
- Floor model and as-is items
- Items damaged through normal wear, such as sun exposure, humidity, or other natural factors
CANCELLATIONS
Online orders can be canceled within 24 hours for no charge. A cancellation request after 24 - 48 hours incurs a 25% restocking fee to the client.. After 48 hours, online orders cannot be canceled and are subject to the final sale policy.
Items eligible for return or exchange: Items that arrive damaged if notified within 48 hours of delivery or pick-up.
Price Honouring
We do not honour prices for previously placed orders, purchases made in our shop, POS purchases, or backordered items. You are more than welcome to wait until our promotional periods to purchase your items.
Cancellation of a Backordered Item
Backordered items can only be canceled within 48 hours of placing the original order. This does not apply to any made-to-order pieces. Please contact us if you would like to cancel an order. Kindly note, if you cancel your backordered item in order to process a new order at a promotional price, your originally ordered piece will no longer be reserved. It is more than likely that your new order will be fulfilled at a later date than your original order.
SHIPPING
Although it may not be as high a news topic at the moment as it was during the first wave of Covid, all ports are currently facing huge congestion problems due to the still very active impacts this has had on our manufacturing and transportation sector.
Our curated items are most commonly manufactured and shipped from all parts of North America, and overseas. Covid factory closures, such as what's happened in China, and worker shortages at factories exacerbate the problems. Many manufacturers are still quoting 1 year lead times whereas in the past they might have been able to produce in 30 - 90 days. Add on material shortages preventing production lines from running at 100%, and the lack of available truck drivers that we rely upon for the transport of goods, which extends further the delays and increases costs, and you have a real web of challenges to get items to clients.
This obviously has made it very difficult to keep up with the customer service around delays and we are working a huge amount to try to keep up. It's a time in history that has never happened before in terms of shipping and manufacturing challenges, as crazy as this sounds it's truely unfortunate for all of us.
This situation does not touch only our small business - West of Main, but a very wide range of retailers. We want to reassure you that we are very confident with our commercial partners, and we know they are working tirelessly to ensure we get our shipments as fast as possible so that we can deliver your items to you ASAP for you to enjoy!
We are sorry for this inconvenience, we know this is not ideal. Unfortunately, these delays are out of our control, but we will send you an email when we receive your items or have tracking information for shipping to your door.
We appreciate your patience and understanding.
kind regards,
the WOM Team
For delivery items for which we are not provided a tracking number, after the order item reaches your local area, the delivery company may contact you via phone, email or text to schedule a delivery date and time that works for you. Some items will require a signature to complete the delivery.
WHERE WE SHIP
We ship across Canada and the mainland USA!
If you are shipping to a remote or rural location, please be advised there may be additional delivery fees. We will contact you with a quote after your order is placed. Feel free to reach out prior to placing your order should you have any questions or concerns.
OUR SHIPPING PARTNERSHIP WITH ROUTE
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.
Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.
If you experienced an issue with your order, please file a claim with Route’s team here.
CURBSIDE DELIVERY
Curbside delivery is delivered by a third-party freight company and will be adhering to all Covid-19 safety standards. This means your order can be delivered to a main entrance, garage or driveway.
IN - STORE PICKUP
We offer free in-store pick up with in 7 days of purchase from our Ottawa showroom and warehouse. Please note this option is currently only available to local Ottawa customers. We will contact you once your order has been received and is ready for pickup.
***Kindly note that West of Main is a small local business with limited warehouse storage available. We are happy to hold onto your order for a few days, however, please do attempt to pick up your complete order as soon as possible after purchasing and being alerted to its arrival at our warehouse.
***Should you NOT pick up your order in a timely manner, after four weeks, we will be forced to resell this item to recoup our costs for storage and administration fees.
CUSTOM & MADE TO ORDER ITEMS
Many of our large furniture pieces and artwork are custom/made to order. For estimated shipping timelines please refer to product pages. Due to their custom nature , all made to order pieces are final sale.
IN STOCK & WAREHOUSE ITEMS
If in stock at our warehouse, most pieces ship within 2-4 weeks of order receipt, unless otherwise specified. We strive to have all in stock items shipped as quickly as possible. Please feel free to contact us if you’d like to know if an item you’re interested in is in stock.
BEFORE YOU ORDER
Please measure every entryway into your home and into the desired room. It is your responsibility to make sure the item(s) will fit into your space. This is especially important when ordering furniture, and fixtures as these items tend to be the hardest to get into one’s home.
If you live in an apartment building please also measure your elevator and staircases.
If items do not fit into your home, we do not refund delivery and the item(s) are bound by the specific item’s return policy.
For tips on how to measure, click here
RATES & SERVICE
Our shipping costs are calculated by size, shape, weight and distance of shipping address. Your shipping fee should be added to your cart at checkout after a postal or zip code is entered. There should ALWAYS be a shipping cost for each order. If there is no shipping fee added at your checkout session, our team will contact you with the proper price to ship your order to you. There is a cost to the customer for shipping for ALL orders.
***Kindly note that due to complications due to COVID-19 on the manufacturing and shipping industries, as well as vessel, container, vehicle and driver shortages, all shipping rates provided at time of checkout are ESTIMATES and are subject to change at West of Main’s discretion. Shipping rates change daily and we, as a local business, are committed to providing you the best possible rates.
US CUSTOMS & DUTIES
Customers are responsible for all import taxes, duties, carrier fees, and custom declarations. You will be contacted prior to or on delivery to complete any necessary payments. Any rejected orders due to customs and duties will be shipped back to our warehouse at your expense and may be refunded in the form of a store credit. If there is a refund amount, the refund will be the original amount, less return shipping, duties, and brokerage, a handling fee charge, and less a 25% restocking fee. If applicable, a refund will be processed within 5 business days once we have received the pieces back at our warehouse.
WHITE GLOVE DELIVERY DEPOSIT
It is recommended that all larger furniture pieces be delivered with our White Glove delivery service providers. If you've selected White Glove as your shipping method, they will unpack each item, place it in your room of choice, provide assembly, and remove all packaging from the property.
Once you receive your piece, you are responsible for inspecting the item and pointing out any damages you find before signing the docket. Before the White Glove representative leaves your location, they will require a signature confirming that you acknowledge there was no damage to your order. If there is damage, please note any specific impairments on the Proof of Delivery form before signing. If signed without note of damages, West of Main will not be responsible for any damage or imperfections you may find, and will not provide any compensation. White Glove shipping provides the highest peace of mind for your furniture investment.
Kindly note, White Glove delivery is unable to remove or move existing furniture, mount art, remove or hang lighting or mirrors, connect any electrical items, or make any other modifications to your home.
For all White Glove delivery, a DEPOSIT will be charged at time of checkout. Once your order has been placed, we will contact you via email with the final White Glove shipping total cost. To ensure a safe and quick delivery, be sure to follow the below:
- Clear or move any existing furniture that may block entrances, doorways, and staircases
- Ensure your rugs are set in place
- Remove any frames or artwork from walls that may be susceptible to damage
- Secure any low-hanging light fixtures
- Remove any doors that may be necessary
- Place any pets in another room of your home
If you live in a building that requires the use of an elevator, be sure to book its use in advance. Please measure the opening and height of the elevator door to ensure pieces will fit.
For tips on how to measure, click here.
During the winter season, please clear all driveways and walkways of snow and ice to ensure the safety of our delivery team and the security of your products.
DAMAGES
***Kindly note that natural and organic materials, such as our beautiful wooden pieces, are subject to variations and imperfections that add texture and layers to the story of the piece. These variations can occur during the manufacturing process, or while in your home as they adjust to the temperature and humidity of your space and climate. These variations are not considered defects and, therefore, are not classified as items eligible for return or damage claims.
When submitting a request to have your item considered for a damage claim, please remember to be kind and courteous to our customer service representatives. They want to ensure you have a positive customer service experience, so please treat them kindly and with respect!
Damages to the merchandise while in transit or defects in manufacturing are rare but occasionally do happen. If your product arrives damaged, please email us at shoppe@westofmaindesign.com within 48 hours of delivery with a detailed and clear description of the damages in question, include your order number, shoot and attach multiple clear, in-focus photos of the damaged product and any damages to the original packaging, including the box in which it arrived. Please take multiple in-focus, close ups and wide-angled, full product photos in order for us to easily and clearly reference the damages reported. If we do not receive the required information / images we will have to deny your claim.
Please fully inspect your furniture at the time of delivery and communicate any damage or defect to our customer experience team within 48 hours of order receipt, so that we may file a damage claim with our manufacturer and include it in your delivery documents.
If you refuse your furniture, artwork, lighting, rug, and/or mirror delivery due to damage or manufacturing defect, the piece will be brought back to the local delivery terminal. We will then review and evaluate the condition of the piece. Please note, the claims process for damaged furniture, artwork, lighting, rugs, and mirrors takes 3-5 weeks to finalize. Our team will work diligently to have a replacement issued and shipped as soon as possible. Kindly note, replacements can only be for the same piece and are subject to availability.
Shipping Timeline
Thank you for your continued support and understanding throughout this unprecedented time in history. We continue to strive to meet all Estimated Delivery Dates, but due to global supply chain challenges, there may be a need to extend these dates. Please know that we will continue to do everything we can to get your items shipped to you as soon as possible, but due to measures outside of our control we will not be accepting returns or cancellations for delayed shipments. Thank you, and let's continue to get through this together.
Grandor Dining Chair
Regular price $449.00/
The Grandor Dining Chair redefines the classic ladderback chair with fresh materials. Scrubbed oak framing is finished in carbon for a clean, open look with natural depth. The carbon-toned seat is made from a cotton-linen blend for a textured feel and comfortable sit.
SPECS & CARE
SPECS
- Dimensions: 21.75" W x 22.00" D x 34.00" H
- Seat Depth: 18.75"
- Seat Height: 20.50"
- Finish: Light Carbon and Cotton, Oak
CARE
- We recommend professional cleaning to keep the integrity of the furniture piece
RETURNS
Returning your Item
We only accept returns on eligible items indicated below. Please carefully check the list below to ensure your item qualifies before reaching out for a return. We ask that all requests for returns are brought to our attention within 7 days of receiving the product. Please reach out to our customer service associates for approval of your return and to initiate the return process.
shoppe@westofmaindesign.com
Shipping costs to send the item back to our store warehouse will be the responsibility of the buyer. Once products have been received back at our warehouse, they will be inspected to ensure they are in their original condition and packaging. Products are to be unused. Refunds will only be processed to store credit within 7 days from the date of receipt. Returns are for store credit only.
In most cases, a 25% restocking fee and/or damage fee will be charged to the client. Please ensure the item has been packaged carefully and correctly for shipping.
Do not ship items back to our store warehouse without pre-approval, as we will need to review returns on a case-by-case basis. We do not accept returns on all items due to cost and space reasons.
Items Eligible for Return:
- Decor
- Plug-in lighting purchased in-store
- Small accessories
Items Ineligible for Return:
- Custom or made-to-order items, including artwork and furniture
- Medium/large furniture items (dining tables, dining chairs, armchairs, sofas, cabinets, sideboards, nightstands, beds and any other items over 20 lbs)
- Mattresses
- Bedding (including throws), towels, and bath products (for sanitary reasons)
- Hardwired lighting
- Rugs
- Floor model and as-is items
- Items damaged through normal wear, such as sun exposure, humidity, or other natural factors
CANCELLATIONS
Online orders can be canceled within 24 hours for no charge. A cancellation request after 24 - 48 hours incurs a 25% restocking fee to the client.. After 48 hours, online orders cannot be canceled and are subject to the final sale policy.
Items eligible for return or exchange: Items that arrive damaged if notified within 48 hours of delivery or pick-up.
Price Honouring
We do not honour prices for previously placed orders, purchases made in our shop, POS purchases, or backordered items. You are more than welcome to wait until our promotional periods to purchase your items.
Cancellation of a Backordered Item
Backordered items can only be canceled within 48 hours of placing the original order. This does not apply to any made-to-order pieces. Please contact us if you would like to cancel an order. Kindly note, if you cancel your backordered item in order to process a new order at a promotional price, your originally ordered piece will no longer be reserved. It is more than likely that your new order will be fulfilled at a later date than your original order.
SHIPPING
Although it may not be as high a news topic at the moment as it was during the first wave of Covid, all ports are currently facing huge congestion problems due to the still very active impacts this has had on our manufacturing and transportation sector.
Our curated items are most commonly manufactured and shipped from all parts of North America, and overseas. Covid factory closures, such as what's happened in China, and worker shortages at factories exacerbate the problems. Many manufacturers are still quoting 1 year lead times whereas in the past they might have been able to produce in 30 - 90 days. Add on material shortages preventing production lines from running at 100%, and the lack of available truck drivers that we rely upon for the transport of goods, which extends further the delays and increases costs, and you have a real web of challenges to get items to clients.
This obviously has made it very difficult to keep up with the customer service around delays and we are working a huge amount to try to keep up. It's a time in history that has never happened before in terms of shipping and manufacturing challenges, as crazy as this sounds it's truely unfortunate for all of us.
This situation does not touch only our small business - West of Main, but a very wide range of retailers. We want to reassure you that we are very confident with our commercial partners, and we know they are working tirelessly to ensure we get our shipments as fast as possible so that we can deliver your items to you ASAP for you to enjoy!
We are sorry for this inconvenience, we know this is not ideal. Unfortunately, these delays are out of our control, but we will send you an email when we receive your items or have tracking information for shipping to your door.
We appreciate your patience and understanding.
kind regards,
the WOM Team
For delivery items for which we are not provided a tracking number, after the order item reaches your local area, the delivery company may contact you via phone, email or text to schedule a delivery date and time that works for you. Some items will require a signature to complete the delivery.
WHERE WE SHIP
We ship across Canada and the mainland USA!
If you are shipping to a remote or rural location, please be advised there may be additional delivery fees. We will contact you with a quote after your order is placed. Feel free to reach out prior to placing your order should you have any questions or concerns.
OUR SHIPPING PARTNERSHIP WITH ROUTE
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.
Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.
If you experienced an issue with your order, please file a claim with Route’s team here.
CURBSIDE DELIVERY
Curbside delivery is delivered by a third-party freight company and will be adhering to all Covid-19 safety standards. This means your order can be delivered to a main entrance, garage or driveway.
IN - STORE PICKUP
We offer free in-store pick up with in 7 days of purchase from our Ottawa showroom and warehouse. Please note this option is currently only available to local Ottawa customers. We will contact you once your order has been received and is ready for pickup.
***Kindly note that West of Main is a small local business with limited warehouse storage available. We are happy to hold onto your order for a few days, however, please do attempt to pick up your complete order as soon as possible after purchasing and being alerted to its arrival at our warehouse.
***Should you NOT pick up your order in a timely manner, after four weeks, we will be forced to resell this item to recoup our costs for storage and administration fees.
CUSTOM & MADE TO ORDER ITEMS
Many of our large furniture pieces and artwork are custom/made to order. For estimated shipping timelines please refer to product pages. Due to their custom nature , all made to order pieces are final sale.
IN STOCK & WAREHOUSE ITEMS
If in stock at our warehouse, most pieces ship within 2-4 weeks of order receipt, unless otherwise specified. We strive to have all in stock items shipped as quickly as possible. Please feel free to contact us if you’d like to know if an item you’re interested in is in stock.
BEFORE YOU ORDER
Please measure every entryway into your home and into the desired room. It is your responsibility to make sure the item(s) will fit into your space. This is especially important when ordering furniture, and fixtures as these items tend to be the hardest to get into one’s home.
If you live in an apartment building please also measure your elevator and staircases.
If items do not fit into your home, we do not refund delivery and the item(s) are bound by the specific item’s return policy.
For tips on how to measure, click here
RATES & SERVICE
Our shipping costs are calculated by size, shape, weight and distance of shipping address. Your shipping fee should be added to your cart at checkout after a postal or zip code is entered. There should ALWAYS be a shipping cost for each order. If there is no shipping fee added at your checkout session, our team will contact you with the proper price to ship your order to you. There is a cost to the customer for shipping for ALL orders.
***Kindly note that due to complications due to COVID-19 on the manufacturing and shipping industries, as well as vessel, container, vehicle and driver shortages, all shipping rates provided at time of checkout are ESTIMATES and are subject to change at West of Main’s discretion. Shipping rates change daily and we, as a local business, are committed to providing you the best possible rates.
US CUSTOMS & DUTIES
Customers are responsible for all import taxes, duties, carrier fees, and custom declarations. You will be contacted prior to or on delivery to complete any necessary payments. Any rejected orders due to customs and duties will be shipped back to our warehouse at your expense and may be refunded in the form of a store credit. If there is a refund amount, the refund will be the original amount, less return shipping, duties, and brokerage, a handling fee charge, and less a 25% restocking fee. If applicable, a refund will be processed within 5 business days once we have received the pieces back at our warehouse.
WHITE GLOVE DELIVERY DEPOSIT
It is recommended that all larger furniture pieces be delivered with our White Glove delivery service providers. If you've selected White Glove as your shipping method, they will unpack each item, place it in your room of choice, provide assembly, and remove all packaging from the property.
Once you receive your piece, you are responsible for inspecting the item and pointing out any damages you find before signing the docket. Before the White Glove representative leaves your location, they will require a signature confirming that you acknowledge there was no damage to your order. If there is damage, please note any specific impairments on the Proof of Delivery form before signing. If signed without note of damages, West of Main will not be responsible for any damage or imperfections you may find, and will not provide any compensation. White Glove shipping provides the highest peace of mind for your furniture investment.
Kindly note, White Glove delivery is unable to remove or move existing furniture, mount art, remove or hang lighting or mirrors, connect any electrical items, or make any other modifications to your home.
For all White Glove delivery, a DEPOSIT will be charged at time of checkout. Once your order has been placed, we will contact you via email with the final White Glove shipping total cost. To ensure a safe and quick delivery, be sure to follow the below:
- Clear or move any existing furniture that may block entrances, doorways, and staircases
- Ensure your rugs are set in place
- Remove any frames or artwork from walls that may be susceptible to damage
- Secure any low-hanging light fixtures
- Remove any doors that may be necessary
- Place any pets in another room of your home
If you live in a building that requires the use of an elevator, be sure to book its use in advance. Please measure the opening and height of the elevator door to ensure pieces will fit.
For tips on how to measure, click here.
During the winter season, please clear all driveways and walkways of snow and ice to ensure the safety of our delivery team and the security of your products.
DAMAGES
***Kindly note that natural and organic materials, such as our beautiful wooden pieces, are subject to variations and imperfections that add texture and layers to the story of the piece. These variations can occur during the manufacturing process, or while in your home as they adjust to the temperature and humidity of your space and climate. These variations are not considered defects and, therefore, are not classified as items eligible for return or damage claims.
When submitting a request to have your item considered for a damage claim, please remember to be kind and courteous to our customer service representatives. They want to ensure you have a positive customer service experience, so please treat them kindly and with respect!
Damages to the merchandise while in transit or defects in manufacturing are rare but occasionally do happen. If your product arrives damaged, please email us at shoppe@westofmaindesign.com within 48 hours of delivery with a detailed and clear description of the damages in question, include your order number, shoot and attach multiple clear, in-focus photos of the damaged product and any damages to the original packaging, including the box in which it arrived. Please take multiple in-focus, close ups and wide-angled, full product photos in order for us to easily and clearly reference the damages reported. If we do not receive the required information / images we will have to deny your claim.
Please fully inspect your furniture at the time of delivery and communicate any damage or defect to our customer experience team within 48 hours of order receipt, so that we may file a damage claim with our manufacturer and include it in your delivery documents.
If you refuse your furniture, artwork, lighting, rug, and/or mirror delivery due to damage or manufacturing defect, the piece will be brought back to the local delivery terminal. We will then review and evaluate the condition of the piece. Please note, the claims process for damaged furniture, artwork, lighting, rugs, and mirrors takes 3-5 weeks to finalize. Our team will work diligently to have a replacement issued and shipped as soon as possible. Kindly note, replacements can only be for the same piece and are subject to availability.
Shipping Timeline
Thank you for your continued support and understanding throughout this unprecedented time in history. We continue to strive to meet all Estimated Delivery Dates, but due to global supply chain challenges, there may be a need to extend these dates. Please know that we will continue to do everything we can to get your items shipped to you as soon as possible, but due to measures outside of our control we will not be accepting returns or cancellations for delayed shipments. Thank you, and let's continue to get through this together.
Fitzgerald Dining Chair | Bella Smoke
Regular price $674.00/
The Fitzgerald Dining Chair is characterized by a low, curved back which reimagines the classic wingback chair. Angular iron legs are cone-tapered, supporting snug-fit seating in an inviting smoke hue.
SPECS & CARE
SPECS
- Overall Dimensions: 22"W x 24.50"D x 31.50"H
- Seat Depth: 17.75"
- Seat Height: 19.75"
- Materials: 100% Polyester, Iron
- Finish: Bella Smoke, Midnight Iron
CARE
-
Taking proper care of your piece will maintain its beauty and extend its lifespan.
RETURNS
Returning your Item
We only accept returns on eligible items indicated below. Please carefully check the list below to ensure your item qualifies before reaching out for a return. We ask that all requests for returns are brought to our attention within 7 days of receiving the product. Please reach out to our customer service associates for approval of your return and to initiate the return process.
shoppe@westofmaindesign.com
Shipping costs to send the item back to our store warehouse will be the responsibility of the buyer. Once products have been received back at our warehouse, they will be inspected to ensure they are in their original condition and packaging. Products are to be unused. Refunds will only be processed to store credit within 7 days from the date of receipt. Returns are for store credit only.
In most cases, a 25% restocking fee and/or damage fee will be charged to the client. Please ensure the item has been packaged carefully and correctly for shipping.
Do not ship items back to our store warehouse without pre-approval, as we will need to review returns on a case-by-case basis. We do not accept returns on all items due to cost and space reasons.
Items Eligible for Return:
- Decor
- Plug-in lighting purchased in-store
- Small accessories
Items Ineligible for Return:
- Custom or made-to-order items, including artwork and furniture
- Medium/large furniture items (dining tables, dining chairs, armchairs, sofas, cabinets, sideboards, nightstands, beds and any other items over 20 lbs)
- Mattresses
- Bedding (including throws), towels, and bath products (for sanitary reasons)
- Hardwired lighting
- Rugs
- Floor model and as-is items
- Items damaged through normal wear, such as sun exposure, humidity, or other natural factors
CANCELLATIONS
Online orders can be canceled within 24 hours for no charge. A cancellation request after 24 - 48 hours incurs a 25% restocking fee to the client.. After 48 hours, online orders cannot be canceled and are subject to the final sale policy.
Items eligible for return or exchange: Items that arrive damaged if notified within 48 hours of delivery or pick-up.
Price Honouring
We do not honour prices for previously placed orders, purchases made in our shop, POS purchases, or backordered items. You are more than welcome to wait until our promotional periods to purchase your items.
Cancellation of a Backordered Item
Backordered items can only be canceled within 48 hours of placing the original order. This does not apply to any made-to-order pieces. Please contact us if you would like to cancel an order. Kindly note, if you cancel your backordered item in order to process a new order at a promotional price, your originally ordered piece will no longer be reserved. It is more than likely that your new order will be fulfilled at a later date than your original order.
SHIPPING
Although it may not be as high a news topic at the moment as it was during the first wave of Covid, all ports are currently facing huge congestion problems due to the still very active impacts this has had on our manufacturing and transportation sector.
Our curated items are most commonly manufactured and shipped from all parts of North America, and overseas. Covid factory closures, such as what's happened in China, and worker shortages at factories exacerbate the problems. Many manufacturers are still quoting 1 year lead times whereas in the past they might have been able to produce in 30 - 90 days. Add on material shortages preventing production lines from running at 100%, and the lack of available truck drivers that we rely upon for the transport of goods, which extends further the delays and increases costs, and you have a real web of challenges to get items to clients.
This obviously has made it very difficult to keep up with the customer service around delays and we are working a huge amount to try to keep up. It's a time in history that has never happened before in terms of shipping and manufacturing challenges, as crazy as this sounds it's truely unfortunate for all of us.
This situation does not touch only our small business - West of Main, but a very wide range of retailers. We want to reassure you that we are very confident with our commercial partners, and we know they are working tirelessly to ensure we get our shipments as fast as possible so that we can deliver your items to you ASAP for you to enjoy!
We are sorry for this inconvenience, we know this is not ideal. Unfortunately, these delays are out of our control, but we will send you an email when we receive your items or have tracking information for shipping to your door.
We appreciate your patience and understanding.
kind regards,
the WOM Team
For delivery items for which we are not provided a tracking number, after the order item reaches your local area, the delivery company may contact you via phone, email or text to schedule a delivery date and time that works for you. Some items will require a signature to complete the delivery.
WHERE WE SHIP
We ship across Canada and the mainland USA!
If you are shipping to a remote or rural location, please be advised there may be additional delivery fees. We will contact you with a quote after your order is placed. Feel free to reach out prior to placing your order should you have any questions or concerns.
OUR SHIPPING PARTNERSHIP WITH ROUTE
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.
Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.
If you experienced an issue with your order, please file a claim with Route’s team here.
CURBSIDE DELIVERY
Curbside delivery is delivered by a third-party freight company and will be adhering to all Covid-19 safety standards. This means your order can be delivered to a main entrance, garage or driveway.
IN - STORE PICKUP
We offer free in-store pick up with in 7 days of purchase from our Ottawa showroom and warehouse. Please note this option is currently only available to local Ottawa customers. We will contact you once your order has been received and is ready for pickup.
***Kindly note that West of Main is a small local business with limited warehouse storage available. We are happy to hold onto your order for a few days, however, please do attempt to pick up your complete order as soon as possible after purchasing and being alerted to its arrival at our warehouse.
***Should you NOT pick up your order in a timely manner, after four weeks, we will be forced to resell this item to recoup our costs for storage and administration fees.
CUSTOM & MADE TO ORDER ITEMS
Many of our large furniture pieces and artwork are custom/made to order. For estimated shipping timelines please refer to product pages. Due to their custom nature , all made to order pieces are final sale.
IN STOCK & WAREHOUSE ITEMS
If in stock at our warehouse, most pieces ship within 2-4 weeks of order receipt, unless otherwise specified. We strive to have all in stock items shipped as quickly as possible. Please feel free to contact us if you’d like to know if an item you’re interested in is in stock.
BEFORE YOU ORDER
Please measure every entryway into your home and into the desired room. It is your responsibility to make sure the item(s) will fit into your space. This is especially important when ordering furniture, and fixtures as these items tend to be the hardest to get into one’s home.
If you live in an apartment building please also measure your elevator and staircases.
If items do not fit into your home, we do not refund delivery and the item(s) are bound by the specific item’s return policy.
For tips on how to measure, click here
RATES & SERVICE
Our shipping costs are calculated by size, shape, weight and distance of shipping address. Your shipping fee should be added to your cart at checkout after a postal or zip code is entered. There should ALWAYS be a shipping cost for each order. If there is no shipping fee added at your checkout session, our team will contact you with the proper price to ship your order to you. There is a cost to the customer for shipping for ALL orders.
***Kindly note that due to complications due to COVID-19 on the manufacturing and shipping industries, as well as vessel, container, vehicle and driver shortages, all shipping rates provided at time of checkout are ESTIMATES and are subject to change at West of Main’s discretion. Shipping rates change daily and we, as a local business, are committed to providing you the best possible rates.
US CUSTOMS & DUTIES
Customers are responsible for all import taxes, duties, carrier fees, and custom declarations. You will be contacted prior to or on delivery to complete any necessary payments. Any rejected orders due to customs and duties will be shipped back to our warehouse at your expense and may be refunded in the form of a store credit. If there is a refund amount, the refund will be the original amount, less return shipping, duties, and brokerage, a handling fee charge, and less a 25% restocking fee. If applicable, a refund will be processed within 5 business days once we have received the pieces back at our warehouse.
WHITE GLOVE DELIVERY DEPOSIT
It is recommended that all larger furniture pieces be delivered with our White Glove delivery service providers. If you've selected White Glove as your shipping method, they will unpack each item, place it in your room of choice, provide assembly, and remove all packaging from the property.
Once you receive your piece, you are responsible for inspecting the item and pointing out any damages you find before signing the docket. Before the White Glove representative leaves your location, they will require a signature confirming that you acknowledge there was no damage to your order. If there is damage, please note any specific impairments on the Proof of Delivery form before signing. If signed without note of damages, West of Main will not be responsible for any damage or imperfections you may find, and will not provide any compensation. White Glove shipping provides the highest peace of mind for your furniture investment.
Kindly note, White Glove delivery is unable to remove or move existing furniture, mount art, remove or hang lighting or mirrors, connect any electrical items, or make any other modifications to your home.
For all White Glove delivery, a DEPOSIT will be charged at time of checkout. Once your order has been placed, we will contact you via email with the final White Glove shipping total cost. To ensure a safe and quick delivery, be sure to follow the below:
- Clear or move any existing furniture that may block entrances, doorways, and staircases
- Ensure your rugs are set in place
- Remove any frames or artwork from walls that may be susceptible to damage
- Secure any low-hanging light fixtures
- Remove any doors that may be necessary
- Place any pets in another room of your home
If you live in a building that requires the use of an elevator, be sure to book its use in advance. Please measure the opening and height of the elevator door to ensure pieces will fit.
For tips on how to measure, click here.
During the winter season, please clear all driveways and walkways of snow and ice to ensure the safety of our delivery team and the security of your products.
DAMAGES
***Kindly note that natural and organic materials, such as our beautiful wooden pieces, are subject to variations and imperfections that add texture and layers to the story of the piece. These variations can occur during the manufacturing process, or while in your home as they adjust to the temperature and humidity of your space and climate. These variations are not considered defects and, therefore, are not classified as items eligible for return or damage claims.
When submitting a request to have your item considered for a damage claim, please remember to be kind and courteous to our customer service representatives. They want to ensure you have a positive customer service experience, so please treat them kindly and with respect!
Damages to the merchandise while in transit or defects in manufacturing are rare but occasionally do happen. If your product arrives damaged, please email us at shoppe@westofmaindesign.com within 48 hours of delivery with a detailed and clear description of the damages in question, include your order number, shoot and attach multiple clear, in-focus photos of the damaged product and any damages to the original packaging, including the box in which it arrived. Please take multiple in-focus, close ups and wide-angled, full product photos in order for us to easily and clearly reference the damages reported. If we do not receive the required information / images we will have to deny your claim.
Please fully inspect your furniture at the time of delivery and communicate any damage or defect to our customer experience team within 48 hours of order receipt, so that we may file a damage claim with our manufacturer and include it in your delivery documents.
If you refuse your furniture, artwork, lighting, rug, and/or mirror delivery due to damage or manufacturing defect, the piece will be brought back to the local delivery terminal. We will then review and evaluate the condition of the piece. Please note, the claims process for damaged furniture, artwork, lighting, rugs, and mirrors takes 3-5 weeks to finalize. Our team will work diligently to have a replacement issued and shipped as soon as possible. Kindly note, replacements can only be for the same piece and are subject to availability.
Shipping Timeline
Thank you for your continued support and understanding throughout this unprecedented time in history. We continue to strive to meet all Estimated Delivery Dates, but due to global supply chain challenges, there may be a need to extend these dates. Please know that we will continue to do everything we can to get your items shipped to you as soon as possible, but due to measures outside of our control we will not be accepting returns or cancellations for delayed shipments. Thank you, and let's continue to get through this together.
Jeffrey Dining Chair | Honey Wheat
Regular price $502.00/