Shipping & Returns

SHIPPING & IN HOME DELIVERY 

Local Ottawa Pick-Up Only
We offer free local pick-up from our Ottawa Shoppe. Select this option at checkout. 
Pick up hours are from Tuesday to Friday 11 am to 6 pm, and Saturday from 11 am to 4 pm. We will contact you when your order is ready for pick-up. Storage fees may apply if your product is warehoused for an extended amount of time. If you are unable to pick-up your order within a week of being notified please mention this to our shoppe associate. 

Shipping and In-Home Delivery options to Canada and USA coming early 2020! Stay tuned :)


RETURNS

Purchases eligible for return may be returned within 7 days of pick-up for a refund of the merchandise total. 
All returns are subject to a 25% restocking fee.
Once products have been received, they will be inspected to ensure they are in original condition, and packaging. Products are to be unused. Refunds will be processed to the original method of payment or store credit. 

Final Sales and Non-Refundable Items:
Sale, Clearance, Damaged items, and Floor Models,
Custom & Made to Order furniture, 
Furniture, Rugs, Artwork, Lighting, Books, Candles, Dinnerware, Sunglasses, and Bedding, Gift Cards,
Shipping and Delivery Fees

Items eligible for return or exchange:
Pottery, Pillows, Greenery, Crystals, and Cutting Boards