Add a decorative touch to your bedroom with the collection of End of Bed furniture, including bedroom benches, trunks and storage chests. Storage trunks give you a convenient place to store everything from out of season clothing to extra blankets for chilly evenings. You can also keep extra pillows and throws nearby.
Shop our wide variety of styles and sizes to fit your bedroom, or any room for that matter.
18 products
18 products
Sold Out
Vintage Indian Park Benches
$413.00
Calum Trunk
Regular price $1,068.00/
The Calum trunk is made of a mixture of reclaimed wood that reveals natural knots and graining. It has a streamlined shape and the plinth base adds a modern twist. Works perfectly as extra storage or seating in an entryway or the foot of the bed.
SPECS & CARE
SPECS
- Dimensions: 63.00"w x 17.00"d x 18.00"h
- Materials: Mixed Reclaimed (Reclaimed Fruitwood) or Solid Mango (Coal Grey)
Care
- We recommend professional cleaning to keep the integrity of the furniture piece.
RETURNS
Returning your Item
We only accept returns on eligible items indicated below. Please carefully check the list below to ensure your item qualifies before reaching out for a return. We ask that all requests for returns are brought to our attention within 7 days of receiving the product. Please reach out to our customer service associates for approval of your return and to initiate the return process.
shoppe@westofmaindesign.com
Shipping costs to send the item back to our store warehouse will be the responsibility of the buyer. Once products have been received back at our warehouse, they will be inspected to ensure they are in their original condition and packaging. Products are to be unused. Refunds will only be processed to store credit within 7 days from the date of receipt. Returns are for store credit only.
In most cases, a 25% restocking fee and/or damage fee will be charged to the client. Please ensure the item has been packaged carefully and correctly for shipping.
Do not ship items back to our store warehouse without pre-approval, as we will need to review returns on a case-by-case basis. We do not accept returns on all items due to cost and space reasons.
Items Eligible for Return:
- Decor
- Plug-in lighting purchased in-store
- Small accessories
Items Ineligible for Return:
- Custom or made-to-order items, including artwork and furniture
- Medium/large furniture items (dining tables, dining chairs, armchairs, sofas, cabinets, sideboards, nightstands, beds and any other items over 20 lbs)
- Mattresses
- Bedding (including throws), towels, and bath products (for sanitary reasons)
- Hardwired lighting
- Rugs
- Floor model and as-is items
- Items damaged through normal wear, such as sun exposure, humidity, or other natural factors
CANCELLATIONS
Online orders can be canceled within 24 hours for no charge. A cancellation request after 24 - 48 hours incurs a 25% restocking fee to the client.. After 48 hours, online orders cannot be canceled and are subject to the final sale policy.
Items eligible for return or exchange: Items that arrive damaged if notified within 48 hours of delivery or pick-up.
Price Honouring
We do not honour prices for previously placed orders, purchases made in our shop, POS purchases, or backordered items. You are more than welcome to wait until our promotional periods to purchase your items.
Cancellation of a Backordered Item
Backordered items can only be canceled within 48 hours of placing the original order. This does not apply to any made-to-order pieces. Please contact us if you would like to cancel an order. Kindly note, if you cancel your backordered item in order to process a new order at a promotional price, your originally ordered piece will no longer be reserved. It is more than likely that your new order will be fulfilled at a later date than your original order.
SHIPPING
Although it may not be as high a news topic at the moment as it was during the first wave of Covid, all ports are currently facing huge congestion problems due to the still very active impacts this has had on our manufacturing and transportation sector.
Our curated items are most commonly manufactured and shipped from all parts of North America, and overseas. Covid factory closures, such as what's happened in China, and worker shortages at factories exacerbate the problems. Many manufacturers are still quoting 1 year lead times whereas in the past they might have been able to produce in 30 - 90 days. Add on material shortages preventing production lines from running at 100%, and the lack of available truck drivers that we rely upon for the transport of goods, which extends further the delays and increases costs, and you have a real web of challenges to get items to clients.
This obviously has made it very difficult to keep up with the customer service around delays and we are working a huge amount to try to keep up. It's a time in history that has never happened before in terms of shipping and manufacturing challenges, as crazy as this sounds it's truely unfortunate for all of us.
This situation does not touch only our small business - West of Main, but a very wide range of retailers. We want to reassure you that we are very confident with our commercial partners, and we know they are working tirelessly to ensure we get our shipments as fast as possible so that we can deliver your items to you ASAP for you to enjoy!
We are sorry for this inconvenience, we know this is not ideal. Unfortunately, these delays are out of our control, but we will send you an email when we receive your items or have tracking information for shipping to your door.
We appreciate your patience and understanding.
kind regards,
the WOM Team
For delivery items for which we are not provided a tracking number, after the order item reaches your local area, the delivery company may contact you via phone, email or text to schedule a delivery date and time that works for you. Some items will require a signature to complete the delivery.
WHERE WE SHIP
We ship across Canada and the mainland USA!
If you are shipping to a remote or rural location, please be advised there may be additional delivery fees. We will contact you with a quote after your order is placed. Feel free to reach out prior to placing your order should you have any questions or concerns.
OUR SHIPPING PARTNERSHIP WITH ROUTE
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.
Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.
If you experienced an issue with your order, please file a claim with Route’s team here.
CURBSIDE DELIVERY
Curbside delivery is delivered by a third-party freight company and will be adhering to all Covid-19 safety standards. This means your order can be delivered to a main entrance, garage or driveway.
IN - STORE PICKUP
We offer free in-store pick up with in 7 days of purchase from our Ottawa showroom and warehouse. Please note this option is currently only available to local Ottawa customers. We will contact you once your order has been received and is ready for pickup.
***Kindly note that West of Main is a small local business with limited warehouse storage available. We are happy to hold onto your order for a few days, however, please do attempt to pick up your complete order as soon as possible after purchasing and being alerted to its arrival at our warehouse.
***Should you NOT pick up your order in a timely manner, after four weeks, we will be forced to resell this item to recoup our costs for storage and administration fees.
CUSTOM & MADE TO ORDER ITEMS
Many of our large furniture pieces and artwork are custom/made to order. For estimated shipping timelines please refer to product pages. Due to their custom nature , all made to order pieces are final sale.
IN STOCK & WAREHOUSE ITEMS
If in stock at our warehouse, most pieces ship within 2-4 weeks of order receipt, unless otherwise specified. We strive to have all in stock items shipped as quickly as possible. Please feel free to contact us if you’d like to know if an item you’re interested in is in stock.
BEFORE YOU ORDER
Please measure every entryway into your home and into the desired room. It is your responsibility to make sure the item(s) will fit into your space. This is especially important when ordering furniture, and fixtures as these items tend to be the hardest to get into one’s home.
If you live in an apartment building please also measure your elevator and staircases.
If items do not fit into your home, we do not refund delivery and the item(s) are bound by the specific item’s return policy.
For tips on how to measure, click here
RATES & SERVICE
Our shipping costs are calculated by size, shape, weight and distance of shipping address. Your shipping fee should be added to your cart at checkout after a postal or zip code is entered. There should ALWAYS be a shipping cost for each order. If there is no shipping fee added at your checkout session, our team will contact you with the proper price to ship your order to you. There is a cost to the customer for shipping for ALL orders.
***Kindly note that due to complications due to COVID-19 on the manufacturing and shipping industries, as well as vessel, container, vehicle and driver shortages, all shipping rates provided at time of checkout are ESTIMATES and are subject to change at West of Main’s discretion. Shipping rates change daily and we, as a local business, are committed to providing you the best possible rates.
US CUSTOMS & DUTIES
Customers are responsible for all import taxes, duties, carrier fees, and custom declarations. You will be contacted prior to or on delivery to complete any necessary payments. Any rejected orders due to customs and duties will be shipped back to our warehouse at your expense and may be refunded in the form of a store credit. If there is a refund amount, the refund will be the original amount, less return shipping, duties, and brokerage, a handling fee charge, and less a 25% restocking fee. If applicable, a refund will be processed within 5 business days once we have received the pieces back at our warehouse.
WHITE GLOVE DELIVERY DEPOSIT
It is recommended that all larger furniture pieces be delivered with our White Glove delivery service providers. If you've selected White Glove as your shipping method, they will unpack each item, place it in your room of choice, provide assembly, and remove all packaging from the property.
Once you receive your piece, you are responsible for inspecting the item and pointing out any damages you find before signing the docket. Before the White Glove representative leaves your location, they will require a signature confirming that you acknowledge there was no damage to your order. If there is damage, please note any specific impairments on the Proof of Delivery form before signing. If signed without note of damages, West of Main will not be responsible for any damage or imperfections you may find, and will not provide any compensation. White Glove shipping provides the highest peace of mind for your furniture investment.
Kindly note, White Glove delivery is unable to remove or move existing furniture, mount art, remove or hang lighting or mirrors, connect any electrical items, or make any other modifications to your home.
For all White Glove delivery, a DEPOSIT will be charged at time of checkout. Once your order has been placed, we will contact you via email with the final White Glove shipping total cost. To ensure a safe and quick delivery, be sure to follow the below:
- Clear or move any existing furniture that may block entrances, doorways, and staircases
- Ensure your rugs are set in place
- Remove any frames or artwork from walls that may be susceptible to damage
- Secure any low-hanging light fixtures
- Remove any doors that may be necessary
- Place any pets in another room of your home
If you live in a building that requires the use of an elevator, be sure to book its use in advance. Please measure the opening and height of the elevator door to ensure pieces will fit.
For tips on how to measure, click here.
During the winter season, please clear all driveways and walkways of snow and ice to ensure the safety of our delivery team and the security of your products.
DAMAGES
***Kindly note that natural and organic materials, such as our beautiful wooden pieces, are subject to variations and imperfections that add texture and layers to the story of the piece. These variations can occur during the manufacturing process, or while in your home as they adjust to the temperature and humidity of your space and climate. These variations are not considered defects and, therefore, are not classified as items eligible for return or damage claims.
When submitting a request to have your item considered for a damage claim, please remember to be kind and courteous to our customer service representatives. They want to ensure you have a positive customer service experience, so please treat them kindly and with respect!
Damages to the merchandise while in transit or defects in manufacturing are rare but occasionally do happen. If your product arrives damaged, please email us at shoppe@westofmaindesign.com within 48 hours of delivery with a detailed and clear description of the damages in question, include your order number, shoot and attach multiple clear, in-focus photos of the damaged product and any damages to the original packaging, including the box in which it arrived. Please take multiple in-focus, close ups and wide-angled, full product photos in order for us to easily and clearly reference the damages reported. If we do not receive the required information / images we will have to deny your claim.
Please fully inspect your furniture at the time of delivery and communicate any damage or defect to our customer experience team within 48 hours of order receipt, so that we may file a damage claim with our manufacturer and include it in your delivery documents.
If you refuse your furniture, artwork, lighting, rug, and/or mirror delivery due to damage or manufacturing defect, the piece will be brought back to the local delivery terminal. We will then review and evaluate the condition of the piece. Please note, the claims process for damaged furniture, artwork, lighting, rugs, and mirrors takes 3-5 weeks to finalize. Our team will work diligently to have a replacement issued and shipped as soon as possible. Kindly note, replacements can only be for the same piece and are subject to availability.
Shipping Timeline
Thank you for your continued support and understanding throughout this unprecedented time in history. We continue to strive to meet all Estimated Delivery Dates, but due to global supply chain challenges, there may be a need to extend these dates. Please know that we will continue to do everything we can to get your items shipped to you as soon as possible, but due to measures outside of our control we will not be accepting returns or cancellations for delayed shipments. Thank you, and let's continue to get through this together.
Montana Bench
Regular price $1,008.00/
The Montana Bench is a re-imagined ottoman. The cleverly shaped and distressed flatstock iron legs support a minimal yet comfortable cushion in either top-grain umber grey leather or textured oatmeal upholstery.
SPECS & CARE
SPECS
- Dimensions: 62.50"W x 16.50""D x 19.00"H
- Materials: 92% Poly, 8% Acrylic, Iron (Perin Oatmeal), Top Grain Leather, Metal (Sonoma Black)
- Finish: Perin Oatmeal
CARE
- We recommend professional cleaning to keep the integrity of the furniture piece.
RETURNS
Returning your Item
We only accept returns on eligible items indicated below. Please carefully check the list below to ensure your item qualifies before reaching out for a return. We ask that all requests for returns are brought to our attention within 7 days of receiving the product. Please reach out to our customer service associates for approval of your return and to initiate the return process.
shoppe@westofmaindesign.com
Shipping costs to send the item back to our store warehouse will be the responsibility of the buyer. Once products have been received back at our warehouse, they will be inspected to ensure they are in their original condition and packaging. Products are to be unused. Refunds will only be processed to store credit within 7 days from the date of receipt. Returns are for store credit only.
In most cases, a 25% restocking fee and/or damage fee will be charged to the client. Please ensure the item has been packaged carefully and correctly for shipping.
Do not ship items back to our store warehouse without pre-approval, as we will need to review returns on a case-by-case basis. We do not accept returns on all items due to cost and space reasons.
Items Eligible for Return:
- Decor
- Plug-in lighting purchased in-store
- Small accessories
Items Ineligible for Return:
- Custom or made-to-order items, including artwork and furniture
- Medium/large furniture items (dining tables, dining chairs, armchairs, sofas, cabinets, sideboards, nightstands, beds and any other items over 20 lbs)
- Mattresses
- Bedding (including throws), towels, and bath products (for sanitary reasons)
- Hardwired lighting
- Rugs
- Floor model and as-is items
- Items damaged through normal wear, such as sun exposure, humidity, or other natural factors
CANCELLATIONS
Online orders can be canceled within 24 hours for no charge. A cancellation request after 24 - 48 hours incurs a 25% restocking fee to the client.. After 48 hours, online orders cannot be canceled and are subject to the final sale policy.
Items eligible for return or exchange: Items that arrive damaged if notified within 48 hours of delivery or pick-up.
Price Honouring
We do not honour prices for previously placed orders, purchases made in our shop, POS purchases, or backordered items. You are more than welcome to wait until our promotional periods to purchase your items.
Cancellation of a Backordered Item
Backordered items can only be canceled within 48 hours of placing the original order. This does not apply to any made-to-order pieces. Please contact us if you would like to cancel an order. Kindly note, if you cancel your backordered item in order to process a new order at a promotional price, your originally ordered piece will no longer be reserved. It is more than likely that your new order will be fulfilled at a later date than your original order.
SHIPPING
Although it may not be as high a news topic at the moment as it was during the first wave of Covid, all ports are currently facing huge congestion problems due to the still very active impacts this has had on our manufacturing and transportation sector.
Our curated items are most commonly manufactured and shipped from all parts of North America, and overseas. Covid factory closures, such as what's happened in China, and worker shortages at factories exacerbate the problems. Many manufacturers are still quoting 1 year lead times whereas in the past they might have been able to produce in 30 - 90 days. Add on material shortages preventing production lines from running at 100%, and the lack of available truck drivers that we rely upon for the transport of goods, which extends further the delays and increases costs, and you have a real web of challenges to get items to clients.
This obviously has made it very difficult to keep up with the customer service around delays and we are working a huge amount to try to keep up. It's a time in history that has never happened before in terms of shipping and manufacturing challenges, as crazy as this sounds it's truely unfortunate for all of us.
This situation does not touch only our small business - West of Main, but a very wide range of retailers. We want to reassure you that we are very confident with our commercial partners, and we know they are working tirelessly to ensure we get our shipments as fast as possible so that we can deliver your items to you ASAP for you to enjoy!
We are sorry for this inconvenience, we know this is not ideal. Unfortunately, these delays are out of our control, but we will send you an email when we receive your items or have tracking information for shipping to your door.
We appreciate your patience and understanding.
kind regards,
the WOM Team
For delivery items for which we are not provided a tracking number, after the order item reaches your local area, the delivery company may contact you via phone, email or text to schedule a delivery date and time that works for you. Some items will require a signature to complete the delivery.
WHERE WE SHIP
We ship across Canada and the mainland USA!
If you are shipping to a remote or rural location, please be advised there may be additional delivery fees. We will contact you with a quote after your order is placed. Feel free to reach out prior to placing your order should you have any questions or concerns.
OUR SHIPPING PARTNERSHIP WITH ROUTE
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.
Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.
If you experienced an issue with your order, please file a claim with Route’s team here.
CURBSIDE DELIVERY
Curbside delivery is delivered by a third-party freight company and will be adhering to all Covid-19 safety standards. This means your order can be delivered to a main entrance, garage or driveway.
IN - STORE PICKUP
We offer free in-store pick up with in 7 days of purchase from our Ottawa showroom and warehouse. Please note this option is currently only available to local Ottawa customers. We will contact you once your order has been received and is ready for pickup.
***Kindly note that West of Main is a small local business with limited warehouse storage available. We are happy to hold onto your order for a few days, however, please do attempt to pick up your complete order as soon as possible after purchasing and being alerted to its arrival at our warehouse.
***Should you NOT pick up your order in a timely manner, after four weeks, we will be forced to resell this item to recoup our costs for storage and administration fees.
CUSTOM & MADE TO ORDER ITEMS
Many of our large furniture pieces and artwork are custom/made to order. For estimated shipping timelines please refer to product pages. Due to their custom nature , all made to order pieces are final sale.
IN STOCK & WAREHOUSE ITEMS
If in stock at our warehouse, most pieces ship within 2-4 weeks of order receipt, unless otherwise specified. We strive to have all in stock items shipped as quickly as possible. Please feel free to contact us if you’d like to know if an item you’re interested in is in stock.
BEFORE YOU ORDER
Please measure every entryway into your home and into the desired room. It is your responsibility to make sure the item(s) will fit into your space. This is especially important when ordering furniture, and fixtures as these items tend to be the hardest to get into one’s home.
If you live in an apartment building please also measure your elevator and staircases.
If items do not fit into your home, we do not refund delivery and the item(s) are bound by the specific item’s return policy.
For tips on how to measure, click here
RATES & SERVICE
Our shipping costs are calculated by size, shape, weight and distance of shipping address. Your shipping fee should be added to your cart at checkout after a postal or zip code is entered. There should ALWAYS be a shipping cost for each order. If there is no shipping fee added at your checkout session, our team will contact you with the proper price to ship your order to you. There is a cost to the customer for shipping for ALL orders.
***Kindly note that due to complications due to COVID-19 on the manufacturing and shipping industries, as well as vessel, container, vehicle and driver shortages, all shipping rates provided at time of checkout are ESTIMATES and are subject to change at West of Main’s discretion. Shipping rates change daily and we, as a local business, are committed to providing you the best possible rates.
US CUSTOMS & DUTIES
Customers are responsible for all import taxes, duties, carrier fees, and custom declarations. You will be contacted prior to or on delivery to complete any necessary payments. Any rejected orders due to customs and duties will be shipped back to our warehouse at your expense and may be refunded in the form of a store credit. If there is a refund amount, the refund will be the original amount, less return shipping, duties, and brokerage, a handling fee charge, and less a 25% restocking fee. If applicable, a refund will be processed within 5 business days once we have received the pieces back at our warehouse.
WHITE GLOVE DELIVERY DEPOSIT
It is recommended that all larger furniture pieces be delivered with our White Glove delivery service providers. If you've selected White Glove as your shipping method, they will unpack each item, place it in your room of choice, provide assembly, and remove all packaging from the property.
Once you receive your piece, you are responsible for inspecting the item and pointing out any damages you find before signing the docket. Before the White Glove representative leaves your location, they will require a signature confirming that you acknowledge there was no damage to your order. If there is damage, please note any specific impairments on the Proof of Delivery form before signing. If signed without note of damages, West of Main will not be responsible for any damage or imperfections you may find, and will not provide any compensation. White Glove shipping provides the highest peace of mind for your furniture investment.
Kindly note, White Glove delivery is unable to remove or move existing furniture, mount art, remove or hang lighting or mirrors, connect any electrical items, or make any other modifications to your home.
For all White Glove delivery, a DEPOSIT will be charged at time of checkout. Once your order has been placed, we will contact you via email with the final White Glove shipping total cost. To ensure a safe and quick delivery, be sure to follow the below:
- Clear or move any existing furniture that may block entrances, doorways, and staircases
- Ensure your rugs are set in place
- Remove any frames or artwork from walls that may be susceptible to damage
- Secure any low-hanging light fixtures
- Remove any doors that may be necessary
- Place any pets in another room of your home
If you live in a building that requires the use of an elevator, be sure to book its use in advance. Please measure the opening and height of the elevator door to ensure pieces will fit.
For tips on how to measure, click here.
During the winter season, please clear all driveways and walkways of snow and ice to ensure the safety of our delivery team and the security of your products.
DAMAGES
***Kindly note that natural and organic materials, such as our beautiful wooden pieces, are subject to variations and imperfections that add texture and layers to the story of the piece. These variations can occur during the manufacturing process, or while in your home as they adjust to the temperature and humidity of your space and climate. These variations are not considered defects and, therefore, are not classified as items eligible for return or damage claims.
When submitting a request to have your item considered for a damage claim, please remember to be kind and courteous to our customer service representatives. They want to ensure you have a positive customer service experience, so please treat them kindly and with respect!
Damages to the merchandise while in transit or defects in manufacturing are rare but occasionally do happen. If your product arrives damaged, please email us at shoppe@westofmaindesign.com within 48 hours of delivery with a detailed and clear description of the damages in question, include your order number, shoot and attach multiple clear, in-focus photos of the damaged product and any damages to the original packaging, including the box in which it arrived. Please take multiple in-focus, close ups and wide-angled, full product photos in order for us to easily and clearly reference the damages reported. If we do not receive the required information / images we will have to deny your claim.
Please fully inspect your furniture at the time of delivery and communicate any damage or defect to our customer experience team within 48 hours of order receipt, so that we may file a damage claim with our manufacturer and include it in your delivery documents.
If you refuse your furniture, artwork, lighting, rug, and/or mirror delivery due to damage or manufacturing defect, the piece will be brought back to the local delivery terminal. We will then review and evaluate the condition of the piece. Please note, the claims process for damaged furniture, artwork, lighting, rugs, and mirrors takes 3-5 weeks to finalize. Our team will work diligently to have a replacement issued and shipped as soon as possible. Kindly note, replacements can only be for the same piece and are subject to availability.
Shipping Timeline
Thank you for your continued support and understanding throughout this unprecedented time in history. We continue to strive to meet all Estimated Delivery Dates, but due to global supply chain challenges, there may be a need to extend these dates. Please know that we will continue to do everything we can to get your items shipped to you as soon as possible, but due to measures outside of our control we will not be accepting returns or cancellations for delayed shipments. Thank you, and let's continue to get through this together.
Omaha Bench
Regular price $955.00/
This elevated bench offers ample seating and a unique style. Features a weaved seat in light tan leather with a suede-like texture and finished with a black iron base. Handle with Care: This design has been crafted with 100% leather. Leather is a natural material; as such, colour variations, markings, wrinkles, grooves, and light scratches are acceptable and appreciated characteristics.
Specs & Care
SPECS
- OVERALL DIMENSIONS: 51.25W x 15.75D x 17.75H in
- GROSS WEIGHT: 41.98 lb
- WEIGHT CAPACITY: 220 lb
- MATERIAL / COVER: Leather
- BASE / LEGS: Iron
- FABRIC CONTENT: 100% Leather
- BASE FINISH: Black
- ADDITIONAL FEATURES: Hand Woven Leather
CARE
-
As wood is an organic, porous material, these pieces will contain natural variations of texture and may also exhibit fine indentations and cracks. Wood pieces will also display a disparity of colour and grain, and visible knots and burls. By nature, solid wood will expand and contract in response to the environment’s humidity and temperature; and over time, cracks may develop.
Dust frequently with a clean, damp, lint-free cloth.
Frequent dusting will remove abrasive buildup which can damage a finish over time if needed use an appropriate wood furniture cleaner in the direction of the wood grain followed by a dry lint-free cloth.Avoid exposing your furniture to strong sunlight, heat outlets, open windows or dampness, prolonged exposure to direct sunlight can fade the finish of your furniture while extreme temperature and humidity changes can cause cracking or splitting.
Do not place hot cups, pots or serving dishes directly onto wooden surfaces. Do not expose your furniture to any liquids and never allow water to sit on your table. Alcohol, nail polish and perfume are also dangerous because they can dissolve the furniture finish on contact and may require professional repairs. Small marks and scratches may be touched up or covered with a marker or touch up stick.
RETURNS
Returning your Item
We only accept returns on eligible items indicated below. Please carefully check the list below to ensure your item qualifies before reaching out for a return. We ask that all requests for returns are brought to our attention within 7 days of receiving the product. Please reach out to our customer service associates for approval of your return and to initiate the return process.
shoppe@westofmaindesign.com
Shipping costs to send the item back to our store warehouse will be the responsibility of the buyer. Once products have been received back at our warehouse, they will be inspected to ensure they are in their original condition and packaging. Products are to be unused. Refunds will only be processed to store credit within 7 days from the date of receipt. Returns are for store credit only.
In most cases, a 25% restocking fee and/or damage fee will be charged to the client. Please ensure the item has been packaged carefully and correctly for shipping.
Do not ship items back to our store warehouse without pre-approval, as we will need to review returns on a case-by-case basis. We do not accept returns on all items due to cost and space reasons.
Items Eligible for Return:
- Decor
- Plug-in lighting purchased in-store
- Small accessories
Items Ineligible for Return:
- Custom or made-to-order items, including artwork and furniture
- Medium/large furniture items (dining tables, dining chairs, armchairs, sofas, cabinets, sideboards, nightstands, beds and any other items over 20 lbs)
- Mattresses
- Bedding (including throws), towels, and bath products (for sanitary reasons)
- Hardwired lighting
- Rugs
- Floor model and as-is items
- Items damaged through normal wear, such as sun exposure, humidity, or other natural factors
CANCELLATIONS
Online orders can be canceled within 24 hours for no charge. A cancellation request after 24 - 48 hours incurs a 25% restocking fee to the client.. After 48 hours, online orders cannot be canceled and are subject to the final sale policy.
Items eligible for return or exchange: Items that arrive damaged if notified within 48 hours of delivery or pick-up.
Price Honouring
We do not honour prices for previously placed orders, purchases made in our shop, POS purchases, or backordered items. You are more than welcome to wait until our promotional periods to purchase your items.
Cancellation of a Backordered Item
Backordered items can only be canceled within 48 hours of placing the original order. This does not apply to any made-to-order pieces. Please contact us if you would like to cancel an order. Kindly note, if you cancel your backordered item in order to process a new order at a promotional price, your originally ordered piece will no longer be reserved. It is more than likely that your new order will be fulfilled at a later date than your original order.
SHIPPING
Although it may not be as high a news topic at the moment as it was during the first wave of Covid, all ports are currently facing huge congestion problems due to the still very active impacts this has had on our manufacturing and transportation sector.
Our curated items are most commonly manufactured and shipped from all parts of North America, and overseas. Covid factory closures, such as what's happened in China, and worker shortages at factories exacerbate the problems. Many manufacturers are still quoting 1 year lead times whereas in the past they might have been able to produce in 30 - 90 days. Add on material shortages preventing production lines from running at 100%, and the lack of available truck drivers that we rely upon for the transport of goods, which extends further the delays and increases costs, and you have a real web of challenges to get items to clients.
This obviously has made it very difficult to keep up with the customer service around delays and we are working a huge amount to try to keep up. It's a time in history that has never happened before in terms of shipping and manufacturing challenges, as crazy as this sounds it's truely unfortunate for all of us.
This situation does not touch only our small business - West of Main, but a very wide range of retailers. We want to reassure you that we are very confident with our commercial partners, and we know they are working tirelessly to ensure we get our shipments as fast as possible so that we can deliver your items to you ASAP for you to enjoy!
We are sorry for this inconvenience, we know this is not ideal. Unfortunately, these delays are out of our control, but we will send you an email when we receive your items or have tracking information for shipping to your door.
We appreciate your patience and understanding.
kind regards,
the WOM Team
For delivery items for which we are not provided a tracking number, after the order item reaches your local area, the delivery company may contact you via phone, email or text to schedule a delivery date and time that works for you. Some items will require a signature to complete the delivery.
WHERE WE SHIP
We ship across Canada and the mainland USA!
If you are shipping to a remote or rural location, please be advised there may be additional delivery fees. We will contact you with a quote after your order is placed. Feel free to reach out prior to placing your order should you have any questions or concerns.
OUR SHIPPING PARTNERSHIP WITH ROUTE
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.
Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.
If you experienced an issue with your order, please file a claim with Route’s team here.
CURBSIDE DELIVERY
Curbside delivery is delivered by a third-party freight company and will be adhering to all Covid-19 safety standards. This means your order can be delivered to a main entrance, garage or driveway.
IN - STORE PICKUP
We offer free in-store pick up with in 7 days of purchase from our Ottawa showroom and warehouse. Please note this option is currently only available to local Ottawa customers. We will contact you once your order has been received and is ready for pickup.
***Kindly note that West of Main is a small local business with limited warehouse storage available. We are happy to hold onto your order for a few days, however, please do attempt to pick up your complete order as soon as possible after purchasing and being alerted to its arrival at our warehouse.
***Should you NOT pick up your order in a timely manner, after four weeks, we will be forced to resell this item to recoup our costs for storage and administration fees.
CUSTOM & MADE TO ORDER ITEMS
Many of our large furniture pieces and artwork are custom/made to order. For estimated shipping timelines please refer to product pages. Due to their custom nature , all made to order pieces are final sale.
IN STOCK & WAREHOUSE ITEMS
If in stock at our warehouse, most pieces ship within 2-4 weeks of order receipt, unless otherwise specified. We strive to have all in stock items shipped as quickly as possible. Please feel free to contact us if you’d like to know if an item you’re interested in is in stock.
BEFORE YOU ORDER
Please measure every entryway into your home and into the desired room. It is your responsibility to make sure the item(s) will fit into your space. This is especially important when ordering furniture, and fixtures as these items tend to be the hardest to get into one’s home.
If you live in an apartment building please also measure your elevator and staircases.
If items do not fit into your home, we do not refund delivery and the item(s) are bound by the specific item’s return policy.
For tips on how to measure, click here
RATES & SERVICE
Our shipping costs are calculated by size, shape, weight and distance of shipping address. Your shipping fee should be added to your cart at checkout after a postal or zip code is entered. There should ALWAYS be a shipping cost for each order. If there is no shipping fee added at your checkout session, our team will contact you with the proper price to ship your order to you. There is a cost to the customer for shipping for ALL orders.
***Kindly note that due to complications due to COVID-19 on the manufacturing and shipping industries, as well as vessel, container, vehicle and driver shortages, all shipping rates provided at time of checkout are ESTIMATES and are subject to change at West of Main’s discretion. Shipping rates change daily and we, as a local business, are committed to providing you the best possible rates.
US CUSTOMS & DUTIES
Customers are responsible for all import taxes, duties, carrier fees, and custom declarations. You will be contacted prior to or on delivery to complete any necessary payments. Any rejected orders due to customs and duties will be shipped back to our warehouse at your expense and may be refunded in the form of a store credit. If there is a refund amount, the refund will be the original amount, less return shipping, duties, and brokerage, a handling fee charge, and less a 25% restocking fee. If applicable, a refund will be processed within 5 business days once we have received the pieces back at our warehouse.
WHITE GLOVE DELIVERY DEPOSIT
It is recommended that all larger furniture pieces be delivered with our White Glove delivery service providers. If you've selected White Glove as your shipping method, they will unpack each item, place it in your room of choice, provide assembly, and remove all packaging from the property.
Once you receive your piece, you are responsible for inspecting the item and pointing out any damages you find before signing the docket. Before the White Glove representative leaves your location, they will require a signature confirming that you acknowledge there was no damage to your order. If there is damage, please note any specific impairments on the Proof of Delivery form before signing. If signed without note of damages, West of Main will not be responsible for any damage or imperfections you may find, and will not provide any compensation. White Glove shipping provides the highest peace of mind for your furniture investment.
Kindly note, White Glove delivery is unable to remove or move existing furniture, mount art, remove or hang lighting or mirrors, connect any electrical items, or make any other modifications to your home.
For all White Glove delivery, a DEPOSIT will be charged at time of checkout. Once your order has been placed, we will contact you via email with the final White Glove shipping total cost. To ensure a safe and quick delivery, be sure to follow the below:
- Clear or move any existing furniture that may block entrances, doorways, and staircases
- Ensure your rugs are set in place
- Remove any frames or artwork from walls that may be susceptible to damage
- Secure any low-hanging light fixtures
- Remove any doors that may be necessary
- Place any pets in another room of your home
If you live in a building that requires the use of an elevator, be sure to book its use in advance. Please measure the opening and height of the elevator door to ensure pieces will fit.
For tips on how to measure, click here.
During the winter season, please clear all driveways and walkways of snow and ice to ensure the safety of our delivery team and the security of your products.
DAMAGES
***Kindly note that natural and organic materials, such as our beautiful wooden pieces, are subject to variations and imperfections that add texture and layers to the story of the piece. These variations can occur during the manufacturing process, or while in your home as they adjust to the temperature and humidity of your space and climate. These variations are not considered defects and, therefore, are not classified as items eligible for return or damage claims.
When submitting a request to have your item considered for a damage claim, please remember to be kind and courteous to our customer service representatives. They want to ensure you have a positive customer service experience, so please treat them kindly and with respect!
Damages to the merchandise while in transit or defects in manufacturing are rare but occasionally do happen. If your product arrives damaged, please email us at shoppe@westofmaindesign.com within 48 hours of delivery with a detailed and clear description of the damages in question, include your order number, shoot and attach multiple clear, in-focus photos of the damaged product and any damages to the original packaging, including the box in which it arrived. Please take multiple in-focus, close ups and wide-angled, full product photos in order for us to easily and clearly reference the damages reported. If we do not receive the required information / images we will have to deny your claim.
Please fully inspect your furniture at the time of delivery and communicate any damage or defect to our customer experience team within 48 hours of order receipt, so that we may file a damage claim with our manufacturer and include it in your delivery documents.
If you refuse your furniture, artwork, lighting, rug, and/or mirror delivery due to damage or manufacturing defect, the piece will be brought back to the local delivery terminal. We will then review and evaluate the condition of the piece. Please note, the claims process for damaged furniture, artwork, lighting, rugs, and mirrors takes 3-5 weeks to finalize. Our team will work diligently to have a replacement issued and shipped as soon as possible. Kindly note, replacements can only be for the same piece and are subject to availability.
Shipping Timeline
Thank you for your continued support and understanding throughout this unprecedented time in history. We continue to strive to meet all Estimated Delivery Dates, but due to global supply chain challenges, there may be a need to extend these dates. Please know that we will continue to do everything we can to get your items shipped to you as soon as possible, but due to measures outside of our control we will not be accepting returns or cancellations for delayed shipments. Thank you, and let's continue to get through this together.
Carrizozo Bench
Regular price $2,294.00/
The Carrizozo Bench has a hardwood frame and legs with a pewter finish and metal foot caps. The highlight of this bench is the hand-twisted lampakanai rope seat in grey with black stripe detail. The striking hand made intricacy will add texture and interest to your interior space.
SPECS & CARE
SPECS
- Dimensions: 48"w x 18"d x 19.25"h
- Materials: Hardwood, Lampakanai Rope, Metal
- Finish: Pewter, Grey, Black
CARE
- We recommend professional cleaning to keep the integrity of the furniture piece.
RETURNS
Returning your Item
We only accept returns on eligible items indicated below. Please carefully check the list below to ensure your item qualifies before reaching out for a return. We ask that all requests for returns are brought to our attention within 7 days of receiving the product. Please reach out to our customer service associates for approval of your return and to initiate the return process.
shoppe@westofmaindesign.com
Shipping costs to send the item back to our store warehouse will be the responsibility of the buyer. Once products have been received back at our warehouse, they will be inspected to ensure they are in their original condition and packaging. Products are to be unused. Refunds will only be processed to store credit within 7 days from the date of receipt. Returns are for store credit only.
In most cases, a 25% restocking fee and/or damage fee will be charged to the client. Please ensure the item has been packaged carefully and correctly for shipping.
Do not ship items back to our store warehouse without pre-approval, as we will need to review returns on a case-by-case basis. We do not accept returns on all items due to cost and space reasons.
Items Eligible for Return:
- Decor
- Plug-in lighting purchased in-store
- Small accessories
Items Ineligible for Return:
- Custom or made-to-order items, including artwork and furniture
- Medium/large furniture items (dining tables, dining chairs, armchairs, sofas, cabinets, sideboards, nightstands, beds and any other items over 20 lbs)
- Mattresses
- Bedding (including throws), towels, and bath products (for sanitary reasons)
- Hardwired lighting
- Rugs
- Floor model and as-is items
- Items damaged through normal wear, such as sun exposure, humidity, or other natural factors
CANCELLATIONS
Online orders can be canceled within 24 hours for no charge. A cancellation request after 24 - 48 hours incurs a 25% restocking fee to the client.. After 48 hours, online orders cannot be canceled and are subject to the final sale policy.
Items eligible for return or exchange: Items that arrive damaged if notified within 48 hours of delivery or pick-up.
Price Honouring
We do not honour prices for previously placed orders, purchases made in our shop, POS purchases, or backordered items. You are more than welcome to wait until our promotional periods to purchase your items.
Cancellation of a Backordered Item
Backordered items can only be canceled within 48 hours of placing the original order. This does not apply to any made-to-order pieces. Please contact us if you would like to cancel an order. Kindly note, if you cancel your backordered item in order to process a new order at a promotional price, your originally ordered piece will no longer be reserved. It is more than likely that your new order will be fulfilled at a later date than your original order.
SHIPPING
Although it may not be as high a news topic at the moment as it was during the first wave of Covid, all ports are currently facing huge congestion problems due to the still very active impacts this has had on our manufacturing and transportation sector.
Our curated items are most commonly manufactured and shipped from all parts of North America, and overseas. Covid factory closures, such as what's happened in China, and worker shortages at factories exacerbate the problems. Many manufacturers are still quoting 1 year lead times whereas in the past they might have been able to produce in 30 - 90 days. Add on material shortages preventing production lines from running at 100%, and the lack of available truck drivers that we rely upon for the transport of goods, which extends further the delays and increases costs, and you have a real web of challenges to get items to clients.
This obviously has made it very difficult to keep up with the customer service around delays and we are working a huge amount to try to keep up. It's a time in history that has never happened before in terms of shipping and manufacturing challenges, as crazy as this sounds it's truely unfortunate for all of us.
This situation does not touch only our small business - West of Main, but a very wide range of retailers. We want to reassure you that we are very confident with our commercial partners, and we know they are working tirelessly to ensure we get our shipments as fast as possible so that we can deliver your items to you ASAP for you to enjoy!
We are sorry for this inconvenience, we know this is not ideal. Unfortunately, these delays are out of our control, but we will send you an email when we receive your items or have tracking information for shipping to your door.
We appreciate your patience and understanding.
kind regards,
the WOM Team
For delivery items for which we are not provided a tracking number, after the order item reaches your local area, the delivery company may contact you via phone, email or text to schedule a delivery date and time that works for you. Some items will require a signature to complete the delivery.
WHERE WE SHIP
We ship across Canada and the mainland USA!
If you are shipping to a remote or rural location, please be advised there may be additional delivery fees. We will contact you with a quote after your order is placed. Feel free to reach out prior to placing your order should you have any questions or concerns.
OUR SHIPPING PARTNERSHIP WITH ROUTE
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.
Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.
If you experienced an issue with your order, please file a claim with Route’s team here.
CURBSIDE DELIVERY
Curbside delivery is delivered by a third-party freight company and will be adhering to all Covid-19 safety standards. This means your order can be delivered to a main entrance, garage or driveway.
IN - STORE PICKUP
We offer free in-store pick up with in 7 days of purchase from our Ottawa showroom and warehouse. Please note this option is currently only available to local Ottawa customers. We will contact you once your order has been received and is ready for pickup.
***Kindly note that West of Main is a small local business with limited warehouse storage available. We are happy to hold onto your order for a few days, however, please do attempt to pick up your complete order as soon as possible after purchasing and being alerted to its arrival at our warehouse.
***Should you NOT pick up your order in a timely manner, after four weeks, we will be forced to resell this item to recoup our costs for storage and administration fees.
CUSTOM & MADE TO ORDER ITEMS
Many of our large furniture pieces and artwork are custom/made to order. For estimated shipping timelines please refer to product pages. Due to their custom nature , all made to order pieces are final sale.
IN STOCK & WAREHOUSE ITEMS
If in stock at our warehouse, most pieces ship within 2-4 weeks of order receipt, unless otherwise specified. We strive to have all in stock items shipped as quickly as possible. Please feel free to contact us if you’d like to know if an item you’re interested in is in stock.
BEFORE YOU ORDER
Please measure every entryway into your home and into the desired room. It is your responsibility to make sure the item(s) will fit into your space. This is especially important when ordering furniture, and fixtures as these items tend to be the hardest to get into one’s home.
If you live in an apartment building please also measure your elevator and staircases.
If items do not fit into your home, we do not refund delivery and the item(s) are bound by the specific item’s return policy.
For tips on how to measure, click here
RATES & SERVICE
Our shipping costs are calculated by size, shape, weight and distance of shipping address. Your shipping fee should be added to your cart at checkout after a postal or zip code is entered. There should ALWAYS be a shipping cost for each order. If there is no shipping fee added at your checkout session, our team will contact you with the proper price to ship your order to you. There is a cost to the customer for shipping for ALL orders.
***Kindly note that due to complications due to COVID-19 on the manufacturing and shipping industries, as well as vessel, container, vehicle and driver shortages, all shipping rates provided at time of checkout are ESTIMATES and are subject to change at West of Main’s discretion. Shipping rates change daily and we, as a local business, are committed to providing you the best possible rates.
US CUSTOMS & DUTIES
Customers are responsible for all import taxes, duties, carrier fees, and custom declarations. You will be contacted prior to or on delivery to complete any necessary payments. Any rejected orders due to customs and duties will be shipped back to our warehouse at your expense and may be refunded in the form of a store credit. If there is a refund amount, the refund will be the original amount, less return shipping, duties, and brokerage, a handling fee charge, and less a 25% restocking fee. If applicable, a refund will be processed within 5 business days once we have received the pieces back at our warehouse.
WHITE GLOVE DELIVERY DEPOSIT
It is recommended that all larger furniture pieces be delivered with our White Glove delivery service providers. If you've selected White Glove as your shipping method, they will unpack each item, place it in your room of choice, provide assembly, and remove all packaging from the property.
Once you receive your piece, you are responsible for inspecting the item and pointing out any damages you find before signing the docket. Before the White Glove representative leaves your location, they will require a signature confirming that you acknowledge there was no damage to your order. If there is damage, please note any specific impairments on the Proof of Delivery form before signing. If signed without note of damages, West of Main will not be responsible for any damage or imperfections you may find, and will not provide any compensation. White Glove shipping provides the highest peace of mind for your furniture investment.
Kindly note, White Glove delivery is unable to remove or move existing furniture, mount art, remove or hang lighting or mirrors, connect any electrical items, or make any other modifications to your home.
For all White Glove delivery, a DEPOSIT will be charged at time of checkout. Once your order has been placed, we will contact you via email with the final White Glove shipping total cost. To ensure a safe and quick delivery, be sure to follow the below:
- Clear or move any existing furniture that may block entrances, doorways, and staircases
- Ensure your rugs are set in place
- Remove any frames or artwork from walls that may be susceptible to damage
- Secure any low-hanging light fixtures
- Remove any doors that may be necessary
- Place any pets in another room of your home
If you live in a building that requires the use of an elevator, be sure to book its use in advance. Please measure the opening and height of the elevator door to ensure pieces will fit.
For tips on how to measure, click here.
During the winter season, please clear all driveways and walkways of snow and ice to ensure the safety of our delivery team and the security of your products.
DAMAGES
***Kindly note that natural and organic materials, such as our beautiful wooden pieces, are subject to variations and imperfections that add texture and layers to the story of the piece. These variations can occur during the manufacturing process, or while in your home as they adjust to the temperature and humidity of your space and climate. These variations are not considered defects and, therefore, are not classified as items eligible for return or damage claims.
When submitting a request to have your item considered for a damage claim, please remember to be kind and courteous to our customer service representatives. They want to ensure you have a positive customer service experience, so please treat them kindly and with respect!
Damages to the merchandise while in transit or defects in manufacturing are rare but occasionally do happen. If your product arrives damaged, please email us at shoppe@westofmaindesign.com within 48 hours of delivery with a detailed and clear description of the damages in question, include your order number, shoot and attach multiple clear, in-focus photos of the damaged product and any damages to the original packaging, including the box in which it arrived. Please take multiple in-focus, close ups and wide-angled, full product photos in order for us to easily and clearly reference the damages reported. If we do not receive the required information / images we will have to deny your claim.
Please fully inspect your furniture at the time of delivery and communicate any damage or defect to our customer experience team within 48 hours of order receipt, so that we may file a damage claim with our manufacturer and include it in your delivery documents.
If you refuse your furniture, artwork, lighting, rug, and/or mirror delivery due to damage or manufacturing defect, the piece will be brought back to the local delivery terminal. We will then review and evaluate the condition of the piece. Please note, the claims process for damaged furniture, artwork, lighting, rugs, and mirrors takes 3-5 weeks to finalize. Our team will work diligently to have a replacement issued and shipped as soon as possible. Kindly note, replacements can only be for the same piece and are subject to availability.
Shipping Timeline
Thank you for your continued support and understanding throughout this unprecedented time in history. We continue to strive to meet all Estimated Delivery Dates, but due to global supply chain challenges, there may be a need to extend these dates. Please know that we will continue to do everything we can to get your items shipped to you as soon as possible, but due to measures outside of our control we will not be accepting returns or cancellations for delayed shipments. Thank you, and let's continue to get through this together.
Farrah Bench
Regular price $3,423.00/
Make a statement with the Farrah Bench. The delicate nature of the patina legs is juxtaposed by the scale of the cushion, creating a unique and elegant furniture piece. The Farrah Bench is the perfect addition to the foot of a bed, hallway, or dining space. This bench is sure to be passed on through generations with its heirloom quality. Make it your own with a variety of luxurious fabrics to match your decor.
SPECS & CARE
SPECS
- Dimensions: 67"W x 22"D x 17"H
- Seat Height: 17"H
FABRICS
- Crypton: Finely woven chenille with a washable performance. 100% polyester & polyester blends.Cleaning Code W.
- Cotton: Heavy cotton cloth. 100% cotton & cotton blends. Cleaning Code SW.
- Linen: Stain resistant linen. 100% Linen & linen blends. Cleaning Code SW.
- Velvet: Resilient low pile velvet. 100% Polyester. Cleaning Code S.
- Sherpa: Teddy bear soft plush cloth. 100% Polyester. Cleaning Code W.
CARE
- S: Spot clean with a water-free dry cleaning solvent. Do not saturate. Do not use water. Pre-test a small inconspicuous area before proceeding.
- SW: Spot clean with water-based upholstery cleaner or mild solvent. If using a slipcover washable fabric, machine wash in cold water with mild laundry cleaner.
- W: Spot clean with water-based shampoo or foam upholstery cleaner. Do not use solvents to spot clean.
RETURNS
Returning your Item
We only accept returns on eligible items indicated below. Please carefully check the list below to ensure your item qualifies before reaching out for a return. We ask that all requests for returns are brought to our attention within 7 days of receiving the product. Please reach out to our customer service associates for approval of your return and to initiate the return process.
shoppe@westofmaindesign.com
Shipping costs to send the item back to our store warehouse will be the responsibility of the buyer. Once products have been received back at our warehouse, they will be inspected to ensure they are in their original condition and packaging. Products are to be unused. Refunds will only be processed to store credit within 7 days from the date of receipt. Returns are for store credit only.
In most cases, a 25% restocking fee and/or damage fee will be charged to the client. Please ensure the item has been packaged carefully and correctly for shipping.
Do not ship items back to our store warehouse without pre-approval, as we will need to review returns on a case-by-case basis. We do not accept returns on all items due to cost and space reasons.
Items Eligible for Return:
- Decor
- Plug-in lighting purchased in-store
- Small accessories
Items Ineligible for Return:
- Custom or made-to-order items, including artwork and furniture
- Medium/large furniture items (dining tables, dining chairs, armchairs, sofas, cabinets, sideboards, nightstands, beds and any other items over 20 lbs)
- Mattresses
- Bedding (including throws), towels, and bath products (for sanitary reasons)
- Hardwired lighting
- Rugs
- Floor model and as-is items
- Items damaged through normal wear, such as sun exposure, humidity, or other natural factors
CANCELLATIONS
Online orders can be canceled within 24 hours for no charge. A cancellation request after 24 - 48 hours incurs a 25% restocking fee to the client.. After 48 hours, online orders cannot be canceled and are subject to the final sale policy.
Items eligible for return or exchange: Items that arrive damaged if notified within 48 hours of delivery or pick-up.
Price Honouring
We do not honour prices for previously placed orders, purchases made in our shop, POS purchases, or backordered items. You are more than welcome to wait until our promotional periods to purchase your items.
Cancellation of a Backordered Item
Backordered items can only be canceled within 48 hours of placing the original order. This does not apply to any made-to-order pieces. Please contact us if you would like to cancel an order. Kindly note, if you cancel your backordered item in order to process a new order at a promotional price, your originally ordered piece will no longer be reserved. It is more than likely that your new order will be fulfilled at a later date than your original order.
SHIPPING
Although it may not be as high a news topic at the moment as it was during the first wave of Covid, all ports are currently facing huge congestion problems due to the still very active impacts this has had on our manufacturing and transportation sector.
Our curated items are most commonly manufactured and shipped from all parts of North America, and overseas. Covid factory closures, such as what's happened in China, and worker shortages at factories exacerbate the problems. Many manufacturers are still quoting 1 year lead times whereas in the past they might have been able to produce in 30 - 90 days. Add on material shortages preventing production lines from running at 100%, and the lack of available truck drivers that we rely upon for the transport of goods, which extends further the delays and increases costs, and you have a real web of challenges to get items to clients.
This obviously has made it very difficult to keep up with the customer service around delays and we are working a huge amount to try to keep up. It's a time in history that has never happened before in terms of shipping and manufacturing challenges, as crazy as this sounds it's truely unfortunate for all of us.
This situation does not touch only our small business - West of Main, but a very wide range of retailers. We want to reassure you that we are very confident with our commercial partners, and we know they are working tirelessly to ensure we get our shipments as fast as possible so that we can deliver your items to you ASAP for you to enjoy!
We are sorry for this inconvenience, we know this is not ideal. Unfortunately, these delays are out of our control, but we will send you an email when we receive your items or have tracking information for shipping to your door.
We appreciate your patience and understanding.
kind regards,
the WOM Team
For delivery items for which we are not provided a tracking number, after the order item reaches your local area, the delivery company may contact you via phone, email or text to schedule a delivery date and time that works for you. Some items will require a signature to complete the delivery.
WHERE WE SHIP
We ship across Canada and the mainland USA!
If you are shipping to a remote or rural location, please be advised there may be additional delivery fees. We will contact you with a quote after your order is placed. Feel free to reach out prior to placing your order should you have any questions or concerns.
OUR SHIPPING PARTNERSHIP WITH ROUTE
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.
Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.
If you experienced an issue with your order, please file a claim with Route’s team here.
CURBSIDE DELIVERY
Curbside delivery is delivered by a third-party freight company and will be adhering to all Covid-19 safety standards. This means your order can be delivered to a main entrance, garage or driveway.
IN - STORE PICKUP
We offer free in-store pick up with in 7 days of purchase from our Ottawa showroom and warehouse. Please note this option is currently only available to local Ottawa customers. We will contact you once your order has been received and is ready for pickup.
***Kindly note that West of Main is a small local business with limited warehouse storage available. We are happy to hold onto your order for a few days, however, please do attempt to pick up your complete order as soon as possible after purchasing and being alerted to its arrival at our warehouse.
***Should you NOT pick up your order in a timely manner, after four weeks, we will be forced to resell this item to recoup our costs for storage and administration fees.
CUSTOM & MADE TO ORDER ITEMS
Many of our large furniture pieces and artwork are custom/made to order. For estimated shipping timelines please refer to product pages. Due to their custom nature , all made to order pieces are final sale.
IN STOCK & WAREHOUSE ITEMS
If in stock at our warehouse, most pieces ship within 2-4 weeks of order receipt, unless otherwise specified. We strive to have all in stock items shipped as quickly as possible. Please feel free to contact us if you’d like to know if an item you’re interested in is in stock.
BEFORE YOU ORDER
Please measure every entryway into your home and into the desired room. It is your responsibility to make sure the item(s) will fit into your space. This is especially important when ordering furniture, and fixtures as these items tend to be the hardest to get into one’s home.
If you live in an apartment building please also measure your elevator and staircases.
If items do not fit into your home, we do not refund delivery and the item(s) are bound by the specific item’s return policy.
For tips on how to measure, click here
RATES & SERVICE
Our shipping costs are calculated by size, shape, weight and distance of shipping address. Your shipping fee should be added to your cart at checkout after a postal or zip code is entered. There should ALWAYS be a shipping cost for each order. If there is no shipping fee added at your checkout session, our team will contact you with the proper price to ship your order to you. There is a cost to the customer for shipping for ALL orders.
***Kindly note that due to complications due to COVID-19 on the manufacturing and shipping industries, as well as vessel, container, vehicle and driver shortages, all shipping rates provided at time of checkout are ESTIMATES and are subject to change at West of Main’s discretion. Shipping rates change daily and we, as a local business, are committed to providing you the best possible rates.
US CUSTOMS & DUTIES
Customers are responsible for all import taxes, duties, carrier fees, and custom declarations. You will be contacted prior to or on delivery to complete any necessary payments. Any rejected orders due to customs and duties will be shipped back to our warehouse at your expense and may be refunded in the form of a store credit. If there is a refund amount, the refund will be the original amount, less return shipping, duties, and brokerage, a handling fee charge, and less a 25% restocking fee. If applicable, a refund will be processed within 5 business days once we have received the pieces back at our warehouse.
WHITE GLOVE DELIVERY DEPOSIT
It is recommended that all larger furniture pieces be delivered with our White Glove delivery service providers. If you've selected White Glove as your shipping method, they will unpack each item, place it in your room of choice, provide assembly, and remove all packaging from the property.
Once you receive your piece, you are responsible for inspecting the item and pointing out any damages you find before signing the docket. Before the White Glove representative leaves your location, they will require a signature confirming that you acknowledge there was no damage to your order. If there is damage, please note any specific impairments on the Proof of Delivery form before signing. If signed without note of damages, West of Main will not be responsible for any damage or imperfections you may find, and will not provide any compensation. White Glove shipping provides the highest peace of mind for your furniture investment.
Kindly note, White Glove delivery is unable to remove or move existing furniture, mount art, remove or hang lighting or mirrors, connect any electrical items, or make any other modifications to your home.
For all White Glove delivery, a DEPOSIT will be charged at time of checkout. Once your order has been placed, we will contact you via email with the final White Glove shipping total cost. To ensure a safe and quick delivery, be sure to follow the below:
- Clear or move any existing furniture that may block entrances, doorways, and staircases
- Ensure your rugs are set in place
- Remove any frames or artwork from walls that may be susceptible to damage
- Secure any low-hanging light fixtures
- Remove any doors that may be necessary
- Place any pets in another room of your home
If you live in a building that requires the use of an elevator, be sure to book its use in advance. Please measure the opening and height of the elevator door to ensure pieces will fit.
For tips on how to measure, click here.
During the winter season, please clear all driveways and walkways of snow and ice to ensure the safety of our delivery team and the security of your products.
DAMAGES
***Kindly note that natural and organic materials, such as our beautiful wooden pieces, are subject to variations and imperfections that add texture and layers to the story of the piece. These variations can occur during the manufacturing process, or while in your home as they adjust to the temperature and humidity of your space and climate. These variations are not considered defects and, therefore, are not classified as items eligible for return or damage claims.
When submitting a request to have your item considered for a damage claim, please remember to be kind and courteous to our customer service representatives. They want to ensure you have a positive customer service experience, so please treat them kindly and with respect!
Damages to the merchandise while in transit or defects in manufacturing are rare but occasionally do happen. If your product arrives damaged, please email us at shoppe@westofmaindesign.com within 48 hours of delivery with a detailed and clear description of the damages in question, include your order number, shoot and attach multiple clear, in-focus photos of the damaged product and any damages to the original packaging, including the box in which it arrived. Please take multiple in-focus, close ups and wide-angled, full product photos in order for us to easily and clearly reference the damages reported. If we do not receive the required information / images we will have to deny your claim.
Please fully inspect your furniture at the time of delivery and communicate any damage or defect to our customer experience team within 48 hours of order receipt, so that we may file a damage claim with our manufacturer and include it in your delivery documents.
If you refuse your furniture, artwork, lighting, rug, and/or mirror delivery due to damage or manufacturing defect, the piece will be brought back to the local delivery terminal. We will then review and evaluate the condition of the piece. Please note, the claims process for damaged furniture, artwork, lighting, rugs, and mirrors takes 3-5 weeks to finalize. Our team will work diligently to have a replacement issued and shipped as soon as possible. Kindly note, replacements can only be for the same piece and are subject to availability.
Shipping Timeline
Thank you for your continued support and understanding throughout this unprecedented time in history. We continue to strive to meet all Estimated Delivery Dates, but due to global supply chain challenges, there may be a need to extend these dates. Please know that we will continue to do everything we can to get your items shipped to you as soon as possible, but due to measures outside of our control we will not be accepting returns or cancellations for delayed shipments. Thank you, and let's continue to get through this together.
Castana Upholstered Bench
Regular price $1,240.00/
The Castana Upholstered Bench is a sophisticated piece, that fits perfectly at the end of any modern or contemporary bed. The solid wood frame supports a deep comfortable seat.
SPECS & CARE
SPECS
- Dimensions: 60"W x 20"D x 21.25"H
- Materials: 100% Polyester, Dark Wood
- Finish: Edward Graphite, Midnight Brown
CARE
- We recommend professional cleaning to keep the integrity of the furniture piece.
RETURNS
Returning your Item
We only accept returns on eligible items indicated below. Please carefully check the list below to ensure your item qualifies before reaching out for a return. We ask that all requests for returns are brought to our attention within 7 days of receiving the product. Please reach out to our customer service associates for approval of your return and to initiate the return process.
shoppe@westofmaindesign.com
Shipping costs to send the item back to our store warehouse will be the responsibility of the buyer. Once products have been received back at our warehouse, they will be inspected to ensure they are in their original condition and packaging. Products are to be unused. Refunds will only be processed to store credit within 7 days from the date of receipt. Returns are for store credit only.
In most cases, a 25% restocking fee and/or damage fee will be charged to the client. Please ensure the item has been packaged carefully and correctly for shipping.
Do not ship items back to our store warehouse without pre-approval, as we will need to review returns on a case-by-case basis. We do not accept returns on all items due to cost and space reasons.
Items Eligible for Return:
- Decor
- Plug-in lighting purchased in-store
- Small accessories
Items Ineligible for Return:
- Custom or made-to-order items, including artwork and furniture
- Medium/large furniture items (dining tables, dining chairs, armchairs, sofas, cabinets, sideboards, nightstands, beds and any other items over 20 lbs)
- Mattresses
- Bedding (including throws), towels, and bath products (for sanitary reasons)
- Hardwired lighting
- Rugs
- Floor model and as-is items
- Items damaged through normal wear, such as sun exposure, humidity, or other natural factors
CANCELLATIONS
Online orders can be canceled within 24 hours for no charge. A cancellation request after 24 - 48 hours incurs a 25% restocking fee to the client.. After 48 hours, online orders cannot be canceled and are subject to the final sale policy.
Items eligible for return or exchange: Items that arrive damaged if notified within 48 hours of delivery or pick-up.
Price Honouring
We do not honour prices for previously placed orders, purchases made in our shop, POS purchases, or backordered items. You are more than welcome to wait until our promotional periods to purchase your items.
Cancellation of a Backordered Item
Backordered items can only be canceled within 48 hours of placing the original order. This does not apply to any made-to-order pieces. Please contact us if you would like to cancel an order. Kindly note, if you cancel your backordered item in order to process a new order at a promotional price, your originally ordered piece will no longer be reserved. It is more than likely that your new order will be fulfilled at a later date than your original order.
SHIPPING
Although it may not be as high a news topic at the moment as it was during the first wave of Covid, all ports are currently facing huge congestion problems due to the still very active impacts this has had on our manufacturing and transportation sector.
Our curated items are most commonly manufactured and shipped from all parts of North America, and overseas. Covid factory closures, such as what's happened in China, and worker shortages at factories exacerbate the problems. Many manufacturers are still quoting 1 year lead times whereas in the past they might have been able to produce in 30 - 90 days. Add on material shortages preventing production lines from running at 100%, and the lack of available truck drivers that we rely upon for the transport of goods, which extends further the delays and increases costs, and you have a real web of challenges to get items to clients.
This obviously has made it very difficult to keep up with the customer service around delays and we are working a huge amount to try to keep up. It's a time in history that has never happened before in terms of shipping and manufacturing challenges, as crazy as this sounds it's truely unfortunate for all of us.
This situation does not touch only our small business - West of Main, but a very wide range of retailers. We want to reassure you that we are very confident with our commercial partners, and we know they are working tirelessly to ensure we get our shipments as fast as possible so that we can deliver your items to you ASAP for you to enjoy!
We are sorry for this inconvenience, we know this is not ideal. Unfortunately, these delays are out of our control, but we will send you an email when we receive your items or have tracking information for shipping to your door.
We appreciate your patience and understanding.
kind regards,
the WOM Team
For delivery items for which we are not provided a tracking number, after the order item reaches your local area, the delivery company may contact you via phone, email or text to schedule a delivery date and time that works for you. Some items will require a signature to complete the delivery.
WHERE WE SHIP
We ship across Canada and the mainland USA!
If you are shipping to a remote or rural location, please be advised there may be additional delivery fees. We will contact you with a quote after your order is placed. Feel free to reach out prior to placing your order should you have any questions or concerns.
OUR SHIPPING PARTNERSHIP WITH ROUTE
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.
Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.
If you experienced an issue with your order, please file a claim with Route’s team here.
CURBSIDE DELIVERY
Curbside delivery is delivered by a third-party freight company and will be adhering to all Covid-19 safety standards. This means your order can be delivered to a main entrance, garage or driveway.
IN - STORE PICKUP
We offer free in-store pick up with in 7 days of purchase from our Ottawa showroom and warehouse. Please note this option is currently only available to local Ottawa customers. We will contact you once your order has been received and is ready for pickup.
***Kindly note that West of Main is a small local business with limited warehouse storage available. We are happy to hold onto your order for a few days, however, please do attempt to pick up your complete order as soon as possible after purchasing and being alerted to its arrival at our warehouse.
***Should you NOT pick up your order in a timely manner, after four weeks, we will be forced to resell this item to recoup our costs for storage and administration fees.
CUSTOM & MADE TO ORDER ITEMS
Many of our large furniture pieces and artwork are custom/made to order. For estimated shipping timelines please refer to product pages. Due to their custom nature , all made to order pieces are final sale.
IN STOCK & WAREHOUSE ITEMS
If in stock at our warehouse, most pieces ship within 2-4 weeks of order receipt, unless otherwise specified. We strive to have all in stock items shipped as quickly as possible. Please feel free to contact us if you’d like to know if an item you’re interested in is in stock.
BEFORE YOU ORDER
Please measure every entryway into your home and into the desired room. It is your responsibility to make sure the item(s) will fit into your space. This is especially important when ordering furniture, and fixtures as these items tend to be the hardest to get into one’s home.
If you live in an apartment building please also measure your elevator and staircases.
If items do not fit into your home, we do not refund delivery and the item(s) are bound by the specific item’s return policy.
For tips on how to measure, click here
RATES & SERVICE
Our shipping costs are calculated by size, shape, weight and distance of shipping address. Your shipping fee should be added to your cart at checkout after a postal or zip code is entered. There should ALWAYS be a shipping cost for each order. If there is no shipping fee added at your checkout session, our team will contact you with the proper price to ship your order to you. There is a cost to the customer for shipping for ALL orders.
***Kindly note that due to complications due to COVID-19 on the manufacturing and shipping industries, as well as vessel, container, vehicle and driver shortages, all shipping rates provided at time of checkout are ESTIMATES and are subject to change at West of Main’s discretion. Shipping rates change daily and we, as a local business, are committed to providing you the best possible rates.
US CUSTOMS & DUTIES
Customers are responsible for all import taxes, duties, carrier fees, and custom declarations. You will be contacted prior to or on delivery to complete any necessary payments. Any rejected orders due to customs and duties will be shipped back to our warehouse at your expense and may be refunded in the form of a store credit. If there is a refund amount, the refund will be the original amount, less return shipping, duties, and brokerage, a handling fee charge, and less a 25% restocking fee. If applicable, a refund will be processed within 5 business days once we have received the pieces back at our warehouse.
WHITE GLOVE DELIVERY DEPOSIT
It is recommended that all larger furniture pieces be delivered with our White Glove delivery service providers. If you've selected White Glove as your shipping method, they will unpack each item, place it in your room of choice, provide assembly, and remove all packaging from the property.
Once you receive your piece, you are responsible for inspecting the item and pointing out any damages you find before signing the docket. Before the White Glove representative leaves your location, they will require a signature confirming that you acknowledge there was no damage to your order. If there is damage, please note any specific impairments on the Proof of Delivery form before signing. If signed without note of damages, West of Main will not be responsible for any damage or imperfections you may find, and will not provide any compensation. White Glove shipping provides the highest peace of mind for your furniture investment.
Kindly note, White Glove delivery is unable to remove or move existing furniture, mount art, remove or hang lighting or mirrors, connect any electrical items, or make any other modifications to your home.
For all White Glove delivery, a DEPOSIT will be charged at time of checkout. Once your order has been placed, we will contact you via email with the final White Glove shipping total cost. To ensure a safe and quick delivery, be sure to follow the below:
- Clear or move any existing furniture that may block entrances, doorways, and staircases
- Ensure your rugs are set in place
- Remove any frames or artwork from walls that may be susceptible to damage
- Secure any low-hanging light fixtures
- Remove any doors that may be necessary
- Place any pets in another room of your home
If you live in a building that requires the use of an elevator, be sure to book its use in advance. Please measure the opening and height of the elevator door to ensure pieces will fit.
For tips on how to measure, click here.
During the winter season, please clear all driveways and walkways of snow and ice to ensure the safety of our delivery team and the security of your products.
DAMAGES
***Kindly note that natural and organic materials, such as our beautiful wooden pieces, are subject to variations and imperfections that add texture and layers to the story of the piece. These variations can occur during the manufacturing process, or while in your home as they adjust to the temperature and humidity of your space and climate. These variations are not considered defects and, therefore, are not classified as items eligible for return or damage claims.
When submitting a request to have your item considered for a damage claim, please remember to be kind and courteous to our customer service representatives. They want to ensure you have a positive customer service experience, so please treat them kindly and with respect!
Damages to the merchandise while in transit or defects in manufacturing are rare but occasionally do happen. If your product arrives damaged, please email us at shoppe@westofmaindesign.com within 48 hours of delivery with a detailed and clear description of the damages in question, include your order number, shoot and attach multiple clear, in-focus photos of the damaged product and any damages to the original packaging, including the box in which it arrived. Please take multiple in-focus, close ups and wide-angled, full product photos in order for us to easily and clearly reference the damages reported. If we do not receive the required information / images we will have to deny your claim.
Please fully inspect your furniture at the time of delivery and communicate any damage or defect to our customer experience team within 48 hours of order receipt, so that we may file a damage claim with our manufacturer and include it in your delivery documents.
If you refuse your furniture, artwork, lighting, rug, and/or mirror delivery due to damage or manufacturing defect, the piece will be brought back to the local delivery terminal. We will then review and evaluate the condition of the piece. Please note, the claims process for damaged furniture, artwork, lighting, rugs, and mirrors takes 3-5 weeks to finalize. Our team will work diligently to have a replacement issued and shipped as soon as possible. Kindly note, replacements can only be for the same piece and are subject to availability.
Shipping Timeline
Thank you for your continued support and understanding throughout this unprecedented time in history. We continue to strive to meet all Estimated Delivery Dates, but due to global supply chain challenges, there may be a need to extend these dates. Please know that we will continue to do everything we can to get your items shipped to you as soon as possible, but due to measures outside of our control we will not be accepting returns or cancellations for delayed shipments. Thank you, and let's continue to get through this together.
Marcotte Bench
Regular price $917.00/
SPECS & CARE
SPECS
- Dimensions: 56.00W x 14.00D x 19.00H in
- Materials: Faux Leather, Polyester, Nylon
- Finish: Brown, Antique Brass
CARE
- We recommend professional cleaning to keep the integrity of the furniture piece.
RETURNS
Returning your Item
We only accept returns on eligible items indicated below. Please carefully check the list below to ensure your item qualifies before reaching out for a return. We ask that all requests for returns are brought to our attention within 7 days of receiving the product. Please reach out to our customer service associates for approval of your return and to initiate the return process.
shoppe@westofmaindesign.com
Shipping costs to send the item back to our store warehouse will be the responsibility of the buyer. Once products have been received back at our warehouse, they will be inspected to ensure they are in their original condition and packaging. Products are to be unused. Refunds will only be processed to store credit within 7 days from the date of receipt. Returns are for store credit only.
In most cases, a 25% restocking fee and/or damage fee will be charged to the client. Please ensure the item has been packaged carefully and correctly for shipping.
Do not ship items back to our store warehouse without pre-approval, as we will need to review returns on a case-by-case basis. We do not accept returns on all items due to cost and space reasons.
Items Eligible for Return:
- Decor
- Plug-in lighting purchased in-store
- Small accessories
Items Ineligible for Return:
- Custom or made-to-order items, including artwork and furniture
- Medium/large furniture items (dining tables, dining chairs, armchairs, sofas, cabinets, sideboards, nightstands, beds and any other items over 20 lbs)
- Mattresses
- Bedding (including throws), towels, and bath products (for sanitary reasons)
- Hardwired lighting
- Rugs
- Floor model and as-is items
- Items damaged through normal wear, such as sun exposure, humidity, or other natural factors
CANCELLATIONS
Online orders can be canceled within 24 hours for no charge. A cancellation request after 24 - 48 hours incurs a 25% restocking fee to the client.. After 48 hours, online orders cannot be canceled and are subject to the final sale policy.
Items eligible for return or exchange: Items that arrive damaged if notified within 48 hours of delivery or pick-up.
Price Honouring
We do not honour prices for previously placed orders, purchases made in our shop, POS purchases, or backordered items. You are more than welcome to wait until our promotional periods to purchase your items.
Cancellation of a Backordered Item
Backordered items can only be canceled within 48 hours of placing the original order. This does not apply to any made-to-order pieces. Please contact us if you would like to cancel an order. Kindly note, if you cancel your backordered item in order to process a new order at a promotional price, your originally ordered piece will no longer be reserved. It is more than likely that your new order will be fulfilled at a later date than your original order.
SHIPPING
Although it may not be as high a news topic at the moment as it was during the first wave of Covid, all ports are currently facing huge congestion problems due to the still very active impacts this has had on our manufacturing and transportation sector.
Our curated items are most commonly manufactured and shipped from all parts of North America, and overseas. Covid factory closures, such as what's happened in China, and worker shortages at factories exacerbate the problems. Many manufacturers are still quoting 1 year lead times whereas in the past they might have been able to produce in 30 - 90 days. Add on material shortages preventing production lines from running at 100%, and the lack of available truck drivers that we rely upon for the transport of goods, which extends further the delays and increases costs, and you have a real web of challenges to get items to clients.
This obviously has made it very difficult to keep up with the customer service around delays and we are working a huge amount to try to keep up. It's a time in history that has never happened before in terms of shipping and manufacturing challenges, as crazy as this sounds it's truely unfortunate for all of us.
This situation does not touch only our small business - West of Main, but a very wide range of retailers. We want to reassure you that we are very confident with our commercial partners, and we know they are working tirelessly to ensure we get our shipments as fast as possible so that we can deliver your items to you ASAP for you to enjoy!
We are sorry for this inconvenience, we know this is not ideal. Unfortunately, these delays are out of our control, but we will send you an email when we receive your items or have tracking information for shipping to your door.
We appreciate your patience and understanding.
kind regards,
the WOM Team
For delivery items for which we are not provided a tracking number, after the order item reaches your local area, the delivery company may contact you via phone, email or text to schedule a delivery date and time that works for you. Some items will require a signature to complete the delivery.
WHERE WE SHIP
We ship across Canada and the mainland USA!
If you are shipping to a remote or rural location, please be advised there may be additional delivery fees. We will contact you with a quote after your order is placed. Feel free to reach out prior to placing your order should you have any questions or concerns.
OUR SHIPPING PARTNERSHIP WITH ROUTE
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.
Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.
If you experienced an issue with your order, please file a claim with Route’s team here.
CURBSIDE DELIVERY
Curbside delivery is delivered by a third-party freight company and will be adhering to all Covid-19 safety standards. This means your order can be delivered to a main entrance, garage or driveway.
IN - STORE PICKUP
We offer free in-store pick up with in 7 days of purchase from our Ottawa showroom and warehouse. Please note this option is currently only available to local Ottawa customers. We will contact you once your order has been received and is ready for pickup.
***Kindly note that West of Main is a small local business with limited warehouse storage available. We are happy to hold onto your order for a few days, however, please do attempt to pick up your complete order as soon as possible after purchasing and being alerted to its arrival at our warehouse.
***Should you NOT pick up your order in a timely manner, after four weeks, we will be forced to resell this item to recoup our costs for storage and administration fees.
CUSTOM & MADE TO ORDER ITEMS
Many of our large furniture pieces and artwork are custom/made to order. For estimated shipping timelines please refer to product pages. Due to their custom nature , all made to order pieces are final sale.
IN STOCK & WAREHOUSE ITEMS
If in stock at our warehouse, most pieces ship within 2-4 weeks of order receipt, unless otherwise specified. We strive to have all in stock items shipped as quickly as possible. Please feel free to contact us if you’d like to know if an item you’re interested in is in stock.
BEFORE YOU ORDER
Please measure every entryway into your home and into the desired room. It is your responsibility to make sure the item(s) will fit into your space. This is especially important when ordering furniture, and fixtures as these items tend to be the hardest to get into one’s home.
If you live in an apartment building please also measure your elevator and staircases.
If items do not fit into your home, we do not refund delivery and the item(s) are bound by the specific item’s return policy.
For tips on how to measure, click here
RATES & SERVICE
Our shipping costs are calculated by size, shape, weight and distance of shipping address. Your shipping fee should be added to your cart at checkout after a postal or zip code is entered. There should ALWAYS be a shipping cost for each order. If there is no shipping fee added at your checkout session, our team will contact you with the proper price to ship your order to you. There is a cost to the customer for shipping for ALL orders.
***Kindly note that due to complications due to COVID-19 on the manufacturing and shipping industries, as well as vessel, container, vehicle and driver shortages, all shipping rates provided at time of checkout are ESTIMATES and are subject to change at West of Main’s discretion. Shipping rates change daily and we, as a local business, are committed to providing you the best possible rates.
US CUSTOMS & DUTIES
Customers are responsible for all import taxes, duties, carrier fees, and custom declarations. You will be contacted prior to or on delivery to complete any necessary payments. Any rejected orders due to customs and duties will be shipped back to our warehouse at your expense and may be refunded in the form of a store credit. If there is a refund amount, the refund will be the original amount, less return shipping, duties, and brokerage, a handling fee charge, and less a 25% restocking fee. If applicable, a refund will be processed within 5 business days once we have received the pieces back at our warehouse.
WHITE GLOVE DELIVERY DEPOSIT
It is recommended that all larger furniture pieces be delivered with our White Glove delivery service providers. If you've selected White Glove as your shipping method, they will unpack each item, place it in your room of choice, provide assembly, and remove all packaging from the property.
Once you receive your piece, you are responsible for inspecting the item and pointing out any damages you find before signing the docket. Before the White Glove representative leaves your location, they will require a signature confirming that you acknowledge there was no damage to your order. If there is damage, please note any specific impairments on the Proof of Delivery form before signing. If signed without note of damages, West of Main will not be responsible for any damage or imperfections you may find, and will not provide any compensation. White Glove shipping provides the highest peace of mind for your furniture investment.
Kindly note, White Glove delivery is unable to remove or move existing furniture, mount art, remove or hang lighting or mirrors, connect any electrical items, or make any other modifications to your home.
For all White Glove delivery, a DEPOSIT will be charged at time of checkout. Once your order has been placed, we will contact you via email with the final White Glove shipping total cost. To ensure a safe and quick delivery, be sure to follow the below:
- Clear or move any existing furniture that may block entrances, doorways, and staircases
- Ensure your rugs are set in place
- Remove any frames or artwork from walls that may be susceptible to damage
- Secure any low-hanging light fixtures
- Remove any doors that may be necessary
- Place any pets in another room of your home
If you live in a building that requires the use of an elevator, be sure to book its use in advance. Please measure the opening and height of the elevator door to ensure pieces will fit.
For tips on how to measure, click here.
During the winter season, please clear all driveways and walkways of snow and ice to ensure the safety of our delivery team and the security of your products.
DAMAGES
***Kindly note that natural and organic materials, such as our beautiful wooden pieces, are subject to variations and imperfections that add texture and layers to the story of the piece. These variations can occur during the manufacturing process, or while in your home as they adjust to the temperature and humidity of your space and climate. These variations are not considered defects and, therefore, are not classified as items eligible for return or damage claims.
When submitting a request to have your item considered for a damage claim, please remember to be kind and courteous to our customer service representatives. They want to ensure you have a positive customer service experience, so please treat them kindly and with respect!
Damages to the merchandise while in transit or defects in manufacturing are rare but occasionally do happen. If your product arrives damaged, please email us at shoppe@westofmaindesign.com within 48 hours of delivery with a detailed and clear description of the damages in question, include your order number, shoot and attach multiple clear, in-focus photos of the damaged product and any damages to the original packaging, including the box in which it arrived. Please take multiple in-focus, close ups and wide-angled, full product photos in order for us to easily and clearly reference the damages reported. If we do not receive the required information / images we will have to deny your claim.
Please fully inspect your furniture at the time of delivery and communicate any damage or defect to our customer experience team within 48 hours of order receipt, so that we may file a damage claim with our manufacturer and include it in your delivery documents.
If you refuse your furniture, artwork, lighting, rug, and/or mirror delivery due to damage or manufacturing defect, the piece will be brought back to the local delivery terminal. We will then review and evaluate the condition of the piece. Please note, the claims process for damaged furniture, artwork, lighting, rugs, and mirrors takes 3-5 weeks to finalize. Our team will work diligently to have a replacement issued and shipped as soon as possible. Kindly note, replacements can only be for the same piece and are subject to availability.
Shipping Timeline
Thank you for your continued support and understanding throughout this unprecedented time in history. We continue to strive to meet all Estimated Delivery Dates, but due to global supply chain challenges, there may be a need to extend these dates. Please know that we will continue to do everything we can to get your items shipped to you as soon as possible, but due to measures outside of our control we will not be accepting returns or cancellations for delayed shipments. Thank you, and let's continue to get through this together.
Calum Trunk | Flint Black
Regular price $1,068.00/
The Calum trunk is made of a mixture of reclaimed wood that reveals natural knots and graining. It has a streamlined shape and the plinth base adds a modern twist. Works perfectly as extra storage or seating in an entryway or the foot of the bed.
SPECS & CARE
SPECS
- Dimensions: 63.00"w x 17.00"d x 18.00"h
Care
- We recommend professional cleaning to keep the integrity of the furniture piece.
RETURNS
Returning your Item
We only accept returns on eligible items indicated below. Please carefully check the list below to ensure your item qualifies before reaching out for a return. We ask that all requests for returns are brought to our attention within 7 days of receiving the product. Please reach out to our customer service associates for approval of your return and to initiate the return process.
shoppe@westofmaindesign.com
Shipping costs to send the item back to our store warehouse will be the responsibility of the buyer. Once products have been received back at our warehouse, they will be inspected to ensure they are in their original condition and packaging. Products are to be unused. Refunds will only be processed to store credit within 7 days from the date of receipt. Returns are for store credit only.
In most cases, a 25% restocking fee and/or damage fee will be charged to the client. Please ensure the item has been packaged carefully and correctly for shipping.
Do not ship items back to our store warehouse without pre-approval, as we will need to review returns on a case-by-case basis. We do not accept returns on all items due to cost and space reasons.
Items Eligible for Return:
- Decor
- Plug-in lighting purchased in-store
- Small accessories
Items Ineligible for Return:
- Custom or made-to-order items, including artwork and furniture
- Medium/large furniture items (dining tables, dining chairs, armchairs, sofas, cabinets, sideboards, nightstands, beds and any other items over 20 lbs)
- Mattresses
- Bedding (including throws), towels, and bath products (for sanitary reasons)
- Hardwired lighting
- Rugs
- Floor model and as-is items
- Items damaged through normal wear, such as sun exposure, humidity, or other natural factors
CANCELLATIONS
Online orders can be canceled within 24 hours for no charge. A cancellation request after 24 - 48 hours incurs a 25% restocking fee to the client.. After 48 hours, online orders cannot be canceled and are subject to the final sale policy.
Items eligible for return or exchange: Items that arrive damaged if notified within 48 hours of delivery or pick-up.
Price Honouring
We do not honour prices for previously placed orders, purchases made in our shop, POS purchases, or backordered items. You are more than welcome to wait until our promotional periods to purchase your items.
Cancellation of a Backordered Item
Backordered items can only be canceled within 48 hours of placing the original order. This does not apply to any made-to-order pieces. Please contact us if you would like to cancel an order. Kindly note, if you cancel your backordered item in order to process a new order at a promotional price, your originally ordered piece will no longer be reserved. It is more than likely that your new order will be fulfilled at a later date than your original order.
SHIPPING
Although it may not be as high a news topic at the moment as it was during the first wave of Covid, all ports are currently facing huge congestion problems due to the still very active impacts this has had on our manufacturing and transportation sector.
Our curated items are most commonly manufactured and shipped from all parts of North America, and overseas. Covid factory closures, such as what's happened in China, and worker shortages at factories exacerbate the problems. Many manufacturers are still quoting 1 year lead times whereas in the past they might have been able to produce in 30 - 90 days. Add on material shortages preventing production lines from running at 100%, and the lack of available truck drivers that we rely upon for the transport of goods, which extends further the delays and increases costs, and you have a real web of challenges to get items to clients.
This obviously has made it very difficult to keep up with the customer service around delays and we are working a huge amount to try to keep up. It's a time in history that has never happened before in terms of shipping and manufacturing challenges, as crazy as this sounds it's truely unfortunate for all of us.
This situation does not touch only our small business - West of Main, but a very wide range of retailers. We want to reassure you that we are very confident with our commercial partners, and we know they are working tirelessly to ensure we get our shipments as fast as possible so that we can deliver your items to you ASAP for you to enjoy!
We are sorry for this inconvenience, we know this is not ideal. Unfortunately, these delays are out of our control, but we will send you an email when we receive your items or have tracking information for shipping to your door.
We appreciate your patience and understanding.
kind regards,
the WOM Team
For delivery items for which we are not provided a tracking number, after the order item reaches your local area, the delivery company may contact you via phone, email or text to schedule a delivery date and time that works for you. Some items will require a signature to complete the delivery.
WHERE WE SHIP
We ship across Canada and the mainland USA!
If you are shipping to a remote or rural location, please be advised there may be additional delivery fees. We will contact you with a quote after your order is placed. Feel free to reach out prior to placing your order should you have any questions or concerns.
OUR SHIPPING PARTNERSHIP WITH ROUTE
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.
Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.
If you experienced an issue with your order, please file a claim with Route’s team here.
CURBSIDE DELIVERY
Curbside delivery is delivered by a third-party freight company and will be adhering to all Covid-19 safety standards. This means your order can be delivered to a main entrance, garage or driveway.
IN - STORE PICKUP
We offer free in-store pick up with in 7 days of purchase from our Ottawa showroom and warehouse. Please note this option is currently only available to local Ottawa customers. We will contact you once your order has been received and is ready for pickup.
***Kindly note that West of Main is a small local business with limited warehouse storage available. We are happy to hold onto your order for a few days, however, please do attempt to pick up your complete order as soon as possible after purchasing and being alerted to its arrival at our warehouse.
***Should you NOT pick up your order in a timely manner, after four weeks, we will be forced to resell this item to recoup our costs for storage and administration fees.
CUSTOM & MADE TO ORDER ITEMS
Many of our large furniture pieces and artwork are custom/made to order. For estimated shipping timelines please refer to product pages. Due to their custom nature , all made to order pieces are final sale.
IN STOCK & WAREHOUSE ITEMS
If in stock at our warehouse, most pieces ship within 2-4 weeks of order receipt, unless otherwise specified. We strive to have all in stock items shipped as quickly as possible. Please feel free to contact us if you’d like to know if an item you’re interested in is in stock.
BEFORE YOU ORDER
Please measure every entryway into your home and into the desired room. It is your responsibility to make sure the item(s) will fit into your space. This is especially important when ordering furniture, and fixtures as these items tend to be the hardest to get into one’s home.
If you live in an apartment building please also measure your elevator and staircases.
If items do not fit into your home, we do not refund delivery and the item(s) are bound by the specific item’s return policy.
For tips on how to measure, click here
RATES & SERVICE
Our shipping costs are calculated by size, shape, weight and distance of shipping address. Your shipping fee should be added to your cart at checkout after a postal or zip code is entered. There should ALWAYS be a shipping cost for each order. If there is no shipping fee added at your checkout session, our team will contact you with the proper price to ship your order to you. There is a cost to the customer for shipping for ALL orders.
***Kindly note that due to complications due to COVID-19 on the manufacturing and shipping industries, as well as vessel, container, vehicle and driver shortages, all shipping rates provided at time of checkout are ESTIMATES and are subject to change at West of Main’s discretion. Shipping rates change daily and we, as a local business, are committed to providing you the best possible rates.
US CUSTOMS & DUTIES
Customers are responsible for all import taxes, duties, carrier fees, and custom declarations. You will be contacted prior to or on delivery to complete any necessary payments. Any rejected orders due to customs and duties will be shipped back to our warehouse at your expense and may be refunded in the form of a store credit. If there is a refund amount, the refund will be the original amount, less return shipping, duties, and brokerage, a handling fee charge, and less a 25% restocking fee. If applicable, a refund will be processed within 5 business days once we have received the pieces back at our warehouse.
WHITE GLOVE DELIVERY DEPOSIT
It is recommended that all larger furniture pieces be delivered with our White Glove delivery service providers. If you've selected White Glove as your shipping method, they will unpack each item, place it in your room of choice, provide assembly, and remove all packaging from the property.
Once you receive your piece, you are responsible for inspecting the item and pointing out any damages you find before signing the docket. Before the White Glove representative leaves your location, they will require a signature confirming that you acknowledge there was no damage to your order. If there is damage, please note any specific impairments on the Proof of Delivery form before signing. If signed without note of damages, West of Main will not be responsible for any damage or imperfections you may find, and will not provide any compensation. White Glove shipping provides the highest peace of mind for your furniture investment.
Kindly note, White Glove delivery is unable to remove or move existing furniture, mount art, remove or hang lighting or mirrors, connect any electrical items, or make any other modifications to your home.
For all White Glove delivery, a DEPOSIT will be charged at time of checkout. Once your order has been placed, we will contact you via email with the final White Glove shipping total cost. To ensure a safe and quick delivery, be sure to follow the below:
- Clear or move any existing furniture that may block entrances, doorways, and staircases
- Ensure your rugs are set in place
- Remove any frames or artwork from walls that may be susceptible to damage
- Secure any low-hanging light fixtures
- Remove any doors that may be necessary
- Place any pets in another room of your home
If you live in a building that requires the use of an elevator, be sure to book its use in advance. Please measure the opening and height of the elevator door to ensure pieces will fit.
For tips on how to measure, click here.
During the winter season, please clear all driveways and walkways of snow and ice to ensure the safety of our delivery team and the security of your products.
DAMAGES
***Kindly note that natural and organic materials, such as our beautiful wooden pieces, are subject to variations and imperfections that add texture and layers to the story of the piece. These variations can occur during the manufacturing process, or while in your home as they adjust to the temperature and humidity of your space and climate. These variations are not considered defects and, therefore, are not classified as items eligible for return or damage claims.
When submitting a request to have your item considered for a damage claim, please remember to be kind and courteous to our customer service representatives. They want to ensure you have a positive customer service experience, so please treat them kindly and with respect!
Damages to the merchandise while in transit or defects in manufacturing are rare but occasionally do happen. If your product arrives damaged, please email us at shoppe@westofmaindesign.com within 48 hours of delivery with a detailed and clear description of the damages in question, include your order number, shoot and attach multiple clear, in-focus photos of the damaged product and any damages to the original packaging, including the box in which it arrived. Please take multiple in-focus, close ups and wide-angled, full product photos in order for us to easily and clearly reference the damages reported. If we do not receive the required information / images we will have to deny your claim.
Please fully inspect your furniture at the time of delivery and communicate any damage or defect to our customer experience team within 48 hours of order receipt, so that we may file a damage claim with our manufacturer and include it in your delivery documents.
If you refuse your furniture, artwork, lighting, rug, and/or mirror delivery due to damage or manufacturing defect, the piece will be brought back to the local delivery terminal. We will then review and evaluate the condition of the piece. Please note, the claims process for damaged furniture, artwork, lighting, rugs, and mirrors takes 3-5 weeks to finalize. Our team will work diligently to have a replacement issued and shipped as soon as possible. Kindly note, replacements can only be for the same piece and are subject to availability.
Shipping Timeline
Thank you for your continued support and understanding throughout this unprecedented time in history. We continue to strive to meet all Estimated Delivery Dates, but due to global supply chain challenges, there may be a need to extend these dates. Please know that we will continue to do everything we can to get your items shipped to you as soon as possible, but due to measures outside of our control we will not be accepting returns or cancellations for delayed shipments. Thank you, and let's continue to get through this together.
Harlow Dining Bench | Omari Natural
Regular price $1,347.00/
The Harlow Dining Bench is the perfect addition to any modern dining room. Its curvaceous shape is expertly crafted and upholstered in high-performance fabric, providing a stylish and durable seating solution. The fabric is highly resistant to spills, stains, and wear, ensuring a reliable and comfortable experience for years to come.
SPECS
- Overall Dimensions: 55.00"w x 24.00"d x 31.00"h
- Colors: Omari Natural
- Materials: 79%Pl, 16%Vi, 5%Li
- Fabric: Performance
- Weight: 46.41 lb
- Volume: 27.23 cu ft
RETURNS
Returning your Item
We only accept returns on eligible items indicated below. Please carefully check the list below to ensure your item qualifies before reaching out for a return. We ask that all requests for returns are brought to our attention within 7 days of receiving the product. Please reach out to our customer service associates for approval of your return and to initiate the return process.
shoppe@westofmaindesign.com
Shipping costs to send the item back to our store warehouse will be the responsibility of the buyer. Once products have been received back at our warehouse, they will be inspected to ensure they are in their original condition and packaging. Products are to be unused. Refunds will only be processed to store credit within 7 days from the date of receipt. Returns are for store credit only.
In most cases, a 25% restocking fee and/or damage fee will be charged to the client. Please ensure the item has been packaged carefully and correctly for shipping.
Do not ship items back to our store warehouse without pre-approval, as we will need to review returns on a case-by-case basis. We do not accept returns on all items due to cost and space reasons.
Items Eligible for Return:
- Decor
- Plug-in lighting purchased in-store
- Small accessories
Items Ineligible for Return:
- Custom or made-to-order items, including artwork and furniture
- Medium/large furniture items (dining tables, dining chairs, armchairs, sofas, cabinets, sideboards, nightstands, beds and any other items over 20 lbs)
- Mattresses
- Bedding (including throws), towels, and bath products (for sanitary reasons)
- Hardwired lighting
- Rugs
- Floor model and as-is items
- Items damaged through normal wear, such as sun exposure, humidity, or other natural factors
CANCELLATIONS
Online orders can be canceled within 24 hours for no charge. A cancellation request after 24 - 48 hours incurs a 25% restocking fee to the client.. After 48 hours, online orders cannot be canceled and are subject to the final sale policy.
Items eligible for return or exchange: Items that arrive damaged if notified within 48 hours of delivery or pick-up.
Price Honouring
We do not honour prices for previously placed orders, purchases made in our shop, POS purchases, or backordered items. You are more than welcome to wait until our promotional periods to purchase your items.
Cancellation of a Backordered Item
Backordered items can only be canceled within 48 hours of placing the original order. This does not apply to any made-to-order pieces. Please contact us if you would like to cancel an order. Kindly note, if you cancel your backordered item in order to process a new order at a promotional price, your originally ordered piece will no longer be reserved. It is more than likely that your new order will be fulfilled at a later date than your original order.
SHIPPING
Although it may not be as high a news topic at the moment as it was during the first wave of Covid, all ports are currently facing huge congestion problems due to the still very active impacts this has had on our manufacturing and transportation sector.
Our curated items are most commonly manufactured and shipped from all parts of North America, and overseas. Covid factory closures, such as what's happened in China, and worker shortages at factories exacerbate the problems. Many manufacturers are still quoting 1 year lead times whereas in the past they might have been able to produce in 30 - 90 days. Add on material shortages preventing production lines from running at 100%, and the lack of available truck drivers that we rely upon for the transport of goods, which extends further the delays and increases costs, and you have a real web of challenges to get items to clients.
This obviously has made it very difficult to keep up with the customer service around delays and we are working a huge amount to try to keep up. It's a time in history that has never happened before in terms of shipping and manufacturing challenges, as crazy as this sounds it's truely unfortunate for all of us.
This situation does not touch only our small business - West of Main, but a very wide range of retailers. We want to reassure you that we are very confident with our commercial partners, and we know they are working tirelessly to ensure we get our shipments as fast as possible so that we can deliver your items to you ASAP for you to enjoy!
We are sorry for this inconvenience, we know this is not ideal. Unfortunately, these delays are out of our control, but we will send you an email when we receive your items or have tracking information for shipping to your door.
We appreciate your patience and understanding.
kind regards,
the WOM Team
For delivery items for which we are not provided a tracking number, after the order item reaches your local area, the delivery company may contact you via phone, email or text to schedule a delivery date and time that works for you. Some items will require a signature to complete the delivery.
WHERE WE SHIP
We ship across Canada and the mainland USA!
If you are shipping to a remote or rural location, please be advised there may be additional delivery fees. We will contact you with a quote after your order is placed. Feel free to reach out prior to placing your order should you have any questions or concerns.
OUR SHIPPING PARTNERSHIP WITH ROUTE
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.
Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.
If you experienced an issue with your order, please file a claim with Route’s team here.
CURBSIDE DELIVERY
Curbside delivery is delivered by a third-party freight company and will be adhering to all Covid-19 safety standards. This means your order can be delivered to a main entrance, garage or driveway.
IN - STORE PICKUP
We offer free in-store pick up with in 7 days of purchase from our Ottawa showroom and warehouse. Please note this option is currently only available to local Ottawa customers. We will contact you once your order has been received and is ready for pickup.
***Kindly note that West of Main is a small local business with limited warehouse storage available. We are happy to hold onto your order for a few days, however, please do attempt to pick up your complete order as soon as possible after purchasing and being alerted to its arrival at our warehouse.
***Should you NOT pick up your order in a timely manner, after four weeks, we will be forced to resell this item to recoup our costs for storage and administration fees.
CUSTOM & MADE TO ORDER ITEMS
Many of our large furniture pieces and artwork are custom/made to order. For estimated shipping timelines please refer to product pages. Due to their custom nature , all made to order pieces are final sale.
IN STOCK & WAREHOUSE ITEMS
If in stock at our warehouse, most pieces ship within 2-4 weeks of order receipt, unless otherwise specified. We strive to have all in stock items shipped as quickly as possible. Please feel free to contact us if you’d like to know if an item you’re interested in is in stock.
BEFORE YOU ORDER
Please measure every entryway into your home and into the desired room. It is your responsibility to make sure the item(s) will fit into your space. This is especially important when ordering furniture, and fixtures as these items tend to be the hardest to get into one’s home.
If you live in an apartment building please also measure your elevator and staircases.
If items do not fit into your home, we do not refund delivery and the item(s) are bound by the specific item’s return policy.
For tips on how to measure, click here
RATES & SERVICE
Our shipping costs are calculated by size, shape, weight and distance of shipping address. Your shipping fee should be added to your cart at checkout after a postal or zip code is entered. There should ALWAYS be a shipping cost for each order. If there is no shipping fee added at your checkout session, our team will contact you with the proper price to ship your order to you. There is a cost to the customer for shipping for ALL orders.
***Kindly note that due to complications due to COVID-19 on the manufacturing and shipping industries, as well as vessel, container, vehicle and driver shortages, all shipping rates provided at time of checkout are ESTIMATES and are subject to change at West of Main’s discretion. Shipping rates change daily and we, as a local business, are committed to providing you the best possible rates.
US CUSTOMS & DUTIES
Customers are responsible for all import taxes, duties, carrier fees, and custom declarations. You will be contacted prior to or on delivery to complete any necessary payments. Any rejected orders due to customs and duties will be shipped back to our warehouse at your expense and may be refunded in the form of a store credit. If there is a refund amount, the refund will be the original amount, less return shipping, duties, and brokerage, a handling fee charge, and less a 25% restocking fee. If applicable, a refund will be processed within 5 business days once we have received the pieces back at our warehouse.
WHITE GLOVE DELIVERY DEPOSIT
It is recommended that all larger furniture pieces be delivered with our White Glove delivery service providers. If you've selected White Glove as your shipping method, they will unpack each item, place it in your room of choice, provide assembly, and remove all packaging from the property.
Once you receive your piece, you are responsible for inspecting the item and pointing out any damages you find before signing the docket. Before the White Glove representative leaves your location, they will require a signature confirming that you acknowledge there was no damage to your order. If there is damage, please note any specific impairments on the Proof of Delivery form before signing. If signed without note of damages, West of Main will not be responsible for any damage or imperfections you may find, and will not provide any compensation. White Glove shipping provides the highest peace of mind for your furniture investment.
Kindly note, White Glove delivery is unable to remove or move existing furniture, mount art, remove or hang lighting or mirrors, connect any electrical items, or make any other modifications to your home.
For all White Glove delivery, a DEPOSIT will be charged at time of checkout. Once your order has been placed, we will contact you via email with the final White Glove shipping total cost. To ensure a safe and quick delivery, be sure to follow the below:
- Clear or move any existing furniture that may block entrances, doorways, and staircases
- Ensure your rugs are set in place
- Remove any frames or artwork from walls that may be susceptible to damage
- Secure any low-hanging light fixtures
- Remove any doors that may be necessary
- Place any pets in another room of your home
If you live in a building that requires the use of an elevator, be sure to book its use in advance. Please measure the opening and height of the elevator door to ensure pieces will fit.
For tips on how to measure, click here.
During the winter season, please clear all driveways and walkways of snow and ice to ensure the safety of our delivery team and the security of your products.
DAMAGES
***Kindly note that natural and organic materials, such as our beautiful wooden pieces, are subject to variations and imperfections that add texture and layers to the story of the piece. These variations can occur during the manufacturing process, or while in your home as they adjust to the temperature and humidity of your space and climate. These variations are not considered defects and, therefore, are not classified as items eligible for return or damage claims.
When submitting a request to have your item considered for a damage claim, please remember to be kind and courteous to our customer service representatives. They want to ensure you have a positive customer service experience, so please treat them kindly and with respect!
Damages to the merchandise while in transit or defects in manufacturing are rare but occasionally do happen. If your product arrives damaged, please email us at shoppe@westofmaindesign.com within 48 hours of delivery with a detailed and clear description of the damages in question, include your order number, shoot and attach multiple clear, in-focus photos of the damaged product and any damages to the original packaging, including the box in which it arrived. Please take multiple in-focus, close ups and wide-angled, full product photos in order for us to easily and clearly reference the damages reported. If we do not receive the required information / images we will have to deny your claim.
Please fully inspect your furniture at the time of delivery and communicate any damage or defect to our customer experience team within 48 hours of order receipt, so that we may file a damage claim with our manufacturer and include it in your delivery documents.
If you refuse your furniture, artwork, lighting, rug, and/or mirror delivery due to damage or manufacturing defect, the piece will be brought back to the local delivery terminal. We will then review and evaluate the condition of the piece. Please note, the claims process for damaged furniture, artwork, lighting, rugs, and mirrors takes 3-5 weeks to finalize. Our team will work diligently to have a replacement issued and shipped as soon as possible. Kindly note, replacements can only be for the same piece and are subject to availability.
Shipping Timeline
Thank you for your continued support and understanding throughout this unprecedented time in history. We continue to strive to meet all Estimated Delivery Dates, but due to global supply chain challenges, there may be a need to extend these dates. Please know that we will continue to do everything we can to get your items shipped to you as soon as possible, but due to measures outside of our control we will not be accepting returns or cancellations for delayed shipments. Thank you, and let's continue to get through this together.
Eliseo Bench
Regular price $1,429.00/
Rich with texture, this impressive bench is infused with an exotic touch. Stocked in zenith alabaster and taupe grey fabrics, and completed with a hammered antique brass steel frame. Made in India. With refined craftsmanship, this design was brought to life by skilled local artisans. By nature, these materials develop unique imperfections such as fissures, markings, and colour variations for a truly one-of-a-kind piece.
Specs & Care
SPECS
- OVERALL DIMENSIONS: 59.50W x 17.00D x 22.00H in
- SEAT HEIGHT: 19.50 in
- GROSS WEIGHT: 79.98 lb
- NET WEIGHT: 63.00 lb
- WEIGHT CAPACITY: 600.00 lb
- MATERIAL / COVER: Fabric
- BASE / LEGS: Steel
- FABRIC CONTENT: 91% Polyester, 9% Nylon
- BASE FINISH: Antique Brass
- ADDITIONAL FEATURES: Hammered Steel / Powder Coated Finish
CARE
-
As wood is an organic, porous material, these pieces will contain natural variation of texture and may also exhibit fine indentations and cracks. Wood pieces will also display a disparity of colour and grain, and visible knots and burls. By nature, solid wood will expand and contract in response to the environment’s humidity and temperature; and over time, cracks may develop.
Dust frequently with a clean, damp, lint-free cloth.
Frequent dusting will remove abrasive buildup which can damage a finish over time if needed use an appropriate wood furniture cleaner in the direction of the wood grain followed by a dry lint-free cloth.Avoid exposing your furniture to strong sunlight, heat outlets, open windows or dampness, prolonged exposure to direct sunlight can fade the finish of your furniture while extreme temperature and humidity changes can cause cracking or splitting.
Do not place hot cups, pots or serving dishes directly onto wooden surfaces. Do not expose your furniture to any liquids and never allow water to sit on your table. Alcohol, nail polish and perfume are also dangerous because they can dissolve the furniture finish on contact and may require professional repairs. Small marks and scratches may be touched up or covered with a marker or touch up stick.
RETURNS
Returning your Item
We only accept returns on eligible items indicated below. Please carefully check the list below to ensure your item qualifies before reaching out for a return. We ask that all requests for returns are brought to our attention within 7 days of receiving the product. Please reach out to our customer service associates for approval of your return and to initiate the return process.
shoppe@westofmaindesign.com
Shipping costs to send the item back to our store warehouse will be the responsibility of the buyer. Once products have been received back at our warehouse, they will be inspected to ensure they are in their original condition and packaging. Products are to be unused. Refunds will only be processed to store credit within 7 days from the date of receipt. Returns are for store credit only.
In most cases, a 25% restocking fee and/or damage fee will be charged to the client. Please ensure the item has been packaged carefully and correctly for shipping.
Do not ship items back to our store warehouse without pre-approval, as we will need to review returns on a case-by-case basis. We do not accept returns on all items due to cost and space reasons.
Items Eligible for Return:
- Decor
- Plug-in lighting purchased in-store
- Small accessories
Items Ineligible for Return:
- Custom or made-to-order items, including artwork and furniture
- Medium/large furniture items (dining tables, dining chairs, armchairs, sofas, cabinets, sideboards, nightstands, beds and any other items over 20 lbs)
- Mattresses
- Bedding (including throws), towels, and bath products (for sanitary reasons)
- Hardwired lighting
- Rugs
- Floor model and as-is items
- Items damaged through normal wear, such as sun exposure, humidity, or other natural factors
CANCELLATIONS
Online orders can be canceled within 24 hours for no charge. A cancellation request after 24 - 48 hours incurs a 25% restocking fee to the client.. After 48 hours, online orders cannot be canceled and are subject to the final sale policy.
Items eligible for return or exchange: Items that arrive damaged if notified within 48 hours of delivery or pick-up.
Price Honouring
We do not honour prices for previously placed orders, purchases made in our shop, POS purchases, or backordered items. You are more than welcome to wait until our promotional periods to purchase your items.
Cancellation of a Backordered Item
Backordered items can only be canceled within 48 hours of placing the original order. This does not apply to any made-to-order pieces. Please contact us if you would like to cancel an order. Kindly note, if you cancel your backordered item in order to process a new order at a promotional price, your originally ordered piece will no longer be reserved. It is more than likely that your new order will be fulfilled at a later date than your original order.
SHIPPING
Although it may not be as high a news topic at the moment as it was during the first wave of Covid, all ports are currently facing huge congestion problems due to the still very active impacts this has had on our manufacturing and transportation sector.
Our curated items are most commonly manufactured and shipped from all parts of North America, and overseas. Covid factory closures, such as what's happened in China, and worker shortages at factories exacerbate the problems. Many manufacturers are still quoting 1 year lead times whereas in the past they might have been able to produce in 30 - 90 days. Add on material shortages preventing production lines from running at 100%, and the lack of available truck drivers that we rely upon for the transport of goods, which extends further the delays and increases costs, and you have a real web of challenges to get items to clients.
This obviously has made it very difficult to keep up with the customer service around delays and we are working a huge amount to try to keep up. It's a time in history that has never happened before in terms of shipping and manufacturing challenges, as crazy as this sounds it's truely unfortunate for all of us.
This situation does not touch only our small business - West of Main, but a very wide range of retailers. We want to reassure you that we are very confident with our commercial partners, and we know they are working tirelessly to ensure we get our shipments as fast as possible so that we can deliver your items to you ASAP for you to enjoy!
We are sorry for this inconvenience, we know this is not ideal. Unfortunately, these delays are out of our control, but we will send you an email when we receive your items or have tracking information for shipping to your door.
We appreciate your patience and understanding.
kind regards,
the WOM Team
For delivery items for which we are not provided a tracking number, after the order item reaches your local area, the delivery company may contact you via phone, email or text to schedule a delivery date and time that works for you. Some items will require a signature to complete the delivery.
WHERE WE SHIP
We ship across Canada and the mainland USA!
If you are shipping to a remote or rural location, please be advised there may be additional delivery fees. We will contact you with a quote after your order is placed. Feel free to reach out prior to placing your order should you have any questions or concerns.
OUR SHIPPING PARTNERSHIP WITH ROUTE
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.
Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.
If you experienced an issue with your order, please file a claim with Route’s team here.
CURBSIDE DELIVERY
Curbside delivery is delivered by a third-party freight company and will be adhering to all Covid-19 safety standards. This means your order can be delivered to a main entrance, garage or driveway.
IN - STORE PICKUP
We offer free in-store pick up with in 7 days of purchase from our Ottawa showroom and warehouse. Please note this option is currently only available to local Ottawa customers. We will contact you once your order has been received and is ready for pickup.
***Kindly note that West of Main is a small local business with limited warehouse storage available. We are happy to hold onto your order for a few days, however, please do attempt to pick up your complete order as soon as possible after purchasing and being alerted to its arrival at our warehouse.
***Should you NOT pick up your order in a timely manner, after four weeks, we will be forced to resell this item to recoup our costs for storage and administration fees.
CUSTOM & MADE TO ORDER ITEMS
Many of our large furniture pieces and artwork are custom/made to order. For estimated shipping timelines please refer to product pages. Due to their custom nature , all made to order pieces are final sale.
IN STOCK & WAREHOUSE ITEMS
If in stock at our warehouse, most pieces ship within 2-4 weeks of order receipt, unless otherwise specified. We strive to have all in stock items shipped as quickly as possible. Please feel free to contact us if you’d like to know if an item you’re interested in is in stock.
BEFORE YOU ORDER
Please measure every entryway into your home and into the desired room. It is your responsibility to make sure the item(s) will fit into your space. This is especially important when ordering furniture, and fixtures as these items tend to be the hardest to get into one’s home.
If you live in an apartment building please also measure your elevator and staircases.
If items do not fit into your home, we do not refund delivery and the item(s) are bound by the specific item’s return policy.
For tips on how to measure, click here
RATES & SERVICE
Our shipping costs are calculated by size, shape, weight and distance of shipping address. Your shipping fee should be added to your cart at checkout after a postal or zip code is entered. There should ALWAYS be a shipping cost for each order. If there is no shipping fee added at your checkout session, our team will contact you with the proper price to ship your order to you. There is a cost to the customer for shipping for ALL orders.
***Kindly note that due to complications due to COVID-19 on the manufacturing and shipping industries, as well as vessel, container, vehicle and driver shortages, all shipping rates provided at time of checkout are ESTIMATES and are subject to change at West of Main’s discretion. Shipping rates change daily and we, as a local business, are committed to providing you the best possible rates.
US CUSTOMS & DUTIES
Customers are responsible for all import taxes, duties, carrier fees, and custom declarations. You will be contacted prior to or on delivery to complete any necessary payments. Any rejected orders due to customs and duties will be shipped back to our warehouse at your expense and may be refunded in the form of a store credit. If there is a refund amount, the refund will be the original amount, less return shipping, duties, and brokerage, a handling fee charge, and less a 25% restocking fee. If applicable, a refund will be processed within 5 business days once we have received the pieces back at our warehouse.
WHITE GLOVE DELIVERY DEPOSIT
It is recommended that all larger furniture pieces be delivered with our White Glove delivery service providers. If you've selected White Glove as your shipping method, they will unpack each item, place it in your room of choice, provide assembly, and remove all packaging from the property.
Once you receive your piece, you are responsible for inspecting the item and pointing out any damages you find before signing the docket. Before the White Glove representative leaves your location, they will require a signature confirming that you acknowledge there was no damage to your order. If there is damage, please note any specific impairments on the Proof of Delivery form before signing. If signed without note of damages, West of Main will not be responsible for any damage or imperfections you may find, and will not provide any compensation. White Glove shipping provides the highest peace of mind for your furniture investment.
Kindly note, White Glove delivery is unable to remove or move existing furniture, mount art, remove or hang lighting or mirrors, connect any electrical items, or make any other modifications to your home.
For all White Glove delivery, a DEPOSIT will be charged at time of checkout. Once your order has been placed, we will contact you via email with the final White Glove shipping total cost. To ensure a safe and quick delivery, be sure to follow the below:
- Clear or move any existing furniture that may block entrances, doorways, and staircases
- Ensure your rugs are set in place
- Remove any frames or artwork from walls that may be susceptible to damage
- Secure any low-hanging light fixtures
- Remove any doors that may be necessary
- Place any pets in another room of your home
If you live in a building that requires the use of an elevator, be sure to book its use in advance. Please measure the opening and height of the elevator door to ensure pieces will fit.
For tips on how to measure, click here.
During the winter season, please clear all driveways and walkways of snow and ice to ensure the safety of our delivery team and the security of your products.
DAMAGES
***Kindly note that natural and organic materials, such as our beautiful wooden pieces, are subject to variations and imperfections that add texture and layers to the story of the piece. These variations can occur during the manufacturing process, or while in your home as they adjust to the temperature and humidity of your space and climate. These variations are not considered defects and, therefore, are not classified as items eligible for return or damage claims.
When submitting a request to have your item considered for a damage claim, please remember to be kind and courteous to our customer service representatives. They want to ensure you have a positive customer service experience, so please treat them kindly and with respect!
Damages to the merchandise while in transit or defects in manufacturing are rare but occasionally do happen. If your product arrives damaged, please email us at shoppe@westofmaindesign.com within 48 hours of delivery with a detailed and clear description of the damages in question, include your order number, shoot and attach multiple clear, in-focus photos of the damaged product and any damages to the original packaging, including the box in which it arrived. Please take multiple in-focus, close ups and wide-angled, full product photos in order for us to easily and clearly reference the damages reported. If we do not receive the required information / images we will have to deny your claim.
Please fully inspect your furniture at the time of delivery and communicate any damage or defect to our customer experience team within 48 hours of order receipt, so that we may file a damage claim with our manufacturer and include it in your delivery documents.
If you refuse your furniture, artwork, lighting, rug, and/or mirror delivery due to damage or manufacturing defect, the piece will be brought back to the local delivery terminal. We will then review and evaluate the condition of the piece. Please note, the claims process for damaged furniture, artwork, lighting, rugs, and mirrors takes 3-5 weeks to finalize. Our team will work diligently to have a replacement issued and shipped as soon as possible. Kindly note, replacements can only be for the same piece and are subject to availability.
Shipping Timeline
Thank you for your continued support and understanding throughout this unprecedented time in history. We continue to strive to meet all Estimated Delivery Dates, but due to global supply chain challenges, there may be a need to extend these dates. Please know that we will continue to do everything we can to get your items shipped to you as soon as possible, but due to measures outside of our control we will not be accepting returns or cancellations for delayed shipments. Thank you, and let's continue to get through this together.
Castello Bench
Regular price $955.00/
A fresh, forward-thinking take on Windsor-style seating, with a sculptural silhouette and matte black finish to play up parawood's natural luster.
SPECS & CARE
SPECS
- Dimensions: 53.25"w x 21.75"d x 35.50"h
- Colours: Matte Black
- Materials: Parawood Solid
CARE
- We recommend professional cleaning to keep the integrity of the furniture piece.
- Cover or store inside during inclement weather and when not in use.
RETURNS
Returning your Item
We only accept returns on eligible items indicated below. Please carefully check the list below to ensure your item qualifies before reaching out for a return. We ask that all requests for returns are brought to our attention within 7 days of receiving the product. Please reach out to our customer service associates for approval of your return and to initiate the return process.
shoppe@westofmaindesign.com
Shipping costs to send the item back to our store warehouse will be the responsibility of the buyer. Once products have been received back at our warehouse, they will be inspected to ensure they are in their original condition and packaging. Products are to be unused. Refunds will only be processed to store credit within 7 days from the date of receipt. Returns are for store credit only.
In most cases, a 25% restocking fee and/or damage fee will be charged to the client. Please ensure the item has been packaged carefully and correctly for shipping.
Do not ship items back to our store warehouse without pre-approval, as we will need to review returns on a case-by-case basis. We do not accept returns on all items due to cost and space reasons.
Items Eligible for Return:
- Decor
- Plug-in lighting purchased in-store
- Small accessories
Items Ineligible for Return:
- Custom or made-to-order items, including artwork and furniture
- Medium/large furniture items (dining tables, dining chairs, armchairs, sofas, cabinets, sideboards, nightstands, beds and any other items over 20 lbs)
- Mattresses
- Bedding (including throws), towels, and bath products (for sanitary reasons)
- Hardwired lighting
- Rugs
- Floor model and as-is items
- Items damaged through normal wear, such as sun exposure, humidity, or other natural factors
CANCELLATIONS
Online orders can be canceled within 24 hours for no charge. A cancellation request after 24 - 48 hours incurs a 25% restocking fee to the client.. After 48 hours, online orders cannot be canceled and are subject to the final sale policy.
Items eligible for return or exchange: Items that arrive damaged if notified within 48 hours of delivery or pick-up.
Price Honouring
We do not honour prices for previously placed orders, purchases made in our shop, POS purchases, or backordered items. You are more than welcome to wait until our promotional periods to purchase your items.
Cancellation of a Backordered Item
Backordered items can only be canceled within 48 hours of placing the original order. This does not apply to any made-to-order pieces. Please contact us if you would like to cancel an order. Kindly note, if you cancel your backordered item in order to process a new order at a promotional price, your originally ordered piece will no longer be reserved. It is more than likely that your new order will be fulfilled at a later date than your original order.
SHIPPING
Although it may not be as high a news topic at the moment as it was during the first wave of Covid, all ports are currently facing huge congestion problems due to the still very active impacts this has had on our manufacturing and transportation sector.
Our curated items are most commonly manufactured and shipped from all parts of North America, and overseas. Covid factory closures, such as what's happened in China, and worker shortages at factories exacerbate the problems. Many manufacturers are still quoting 1 year lead times whereas in the past they might have been able to produce in 30 - 90 days. Add on material shortages preventing production lines from running at 100%, and the lack of available truck drivers that we rely upon for the transport of goods, which extends further the delays and increases costs, and you have a real web of challenges to get items to clients.
This obviously has made it very difficult to keep up with the customer service around delays and we are working a huge amount to try to keep up. It's a time in history that has never happened before in terms of shipping and manufacturing challenges, as crazy as this sounds it's truely unfortunate for all of us.
This situation does not touch only our small business - West of Main, but a very wide range of retailers. We want to reassure you that we are very confident with our commercial partners, and we know they are working tirelessly to ensure we get our shipments as fast as possible so that we can deliver your items to you ASAP for you to enjoy!
We are sorry for this inconvenience, we know this is not ideal. Unfortunately, these delays are out of our control, but we will send you an email when we receive your items or have tracking information for shipping to your door.
We appreciate your patience and understanding.
kind regards,
the WOM Team
For delivery items for which we are not provided a tracking number, after the order item reaches your local area, the delivery company may contact you via phone, email or text to schedule a delivery date and time that works for you. Some items will require a signature to complete the delivery.
WHERE WE SHIP
We ship across Canada and the mainland USA!
If you are shipping to a remote or rural location, please be advised there may be additional delivery fees. We will contact you with a quote after your order is placed. Feel free to reach out prior to placing your order should you have any questions or concerns.
OUR SHIPPING PARTNERSHIP WITH ROUTE
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.
Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.
If you experienced an issue with your order, please file a claim with Route’s team here.
CURBSIDE DELIVERY
Curbside delivery is delivered by a third-party freight company and will be adhering to all Covid-19 safety standards. This means your order can be delivered to a main entrance, garage or driveway.
IN - STORE PICKUP
We offer free in-store pick up with in 7 days of purchase from our Ottawa showroom and warehouse. Please note this option is currently only available to local Ottawa customers. We will contact you once your order has been received and is ready for pickup.
***Kindly note that West of Main is a small local business with limited warehouse storage available. We are happy to hold onto your order for a few days, however, please do attempt to pick up your complete order as soon as possible after purchasing and being alerted to its arrival at our warehouse.
***Should you NOT pick up your order in a timely manner, after four weeks, we will be forced to resell this item to recoup our costs for storage and administration fees.
CUSTOM & MADE TO ORDER ITEMS
Many of our large furniture pieces and artwork are custom/made to order. For estimated shipping timelines please refer to product pages. Due to their custom nature , all made to order pieces are final sale.
IN STOCK & WAREHOUSE ITEMS
If in stock at our warehouse, most pieces ship within 2-4 weeks of order receipt, unless otherwise specified. We strive to have all in stock items shipped as quickly as possible. Please feel free to contact us if you’d like to know if an item you’re interested in is in stock.
BEFORE YOU ORDER
Please measure every entryway into your home and into the desired room. It is your responsibility to make sure the item(s) will fit into your space. This is especially important when ordering furniture, and fixtures as these items tend to be the hardest to get into one’s home.
If you live in an apartment building please also measure your elevator and staircases.
If items do not fit into your home, we do not refund delivery and the item(s) are bound by the specific item’s return policy.
For tips on how to measure, click here
RATES & SERVICE
Our shipping costs are calculated by size, shape, weight and distance of shipping address. Your shipping fee should be added to your cart at checkout after a postal or zip code is entered. There should ALWAYS be a shipping cost for each order. If there is no shipping fee added at your checkout session, our team will contact you with the proper price to ship your order to you. There is a cost to the customer for shipping for ALL orders.
***Kindly note that due to complications due to COVID-19 on the manufacturing and shipping industries, as well as vessel, container, vehicle and driver shortages, all shipping rates provided at time of checkout are ESTIMATES and are subject to change at West of Main’s discretion. Shipping rates change daily and we, as a local business, are committed to providing you the best possible rates.
US CUSTOMS & DUTIES
Customers are responsible for all import taxes, duties, carrier fees, and custom declarations. You will be contacted prior to or on delivery to complete any necessary payments. Any rejected orders due to customs and duties will be shipped back to our warehouse at your expense and may be refunded in the form of a store credit. If there is a refund amount, the refund will be the original amount, less return shipping, duties, and brokerage, a handling fee charge, and less a 25% restocking fee. If applicable, a refund will be processed within 5 business days once we have received the pieces back at our warehouse.
WHITE GLOVE DELIVERY DEPOSIT
It is recommended that all larger furniture pieces be delivered with our White Glove delivery service providers. If you've selected White Glove as your shipping method, they will unpack each item, place it in your room of choice, provide assembly, and remove all packaging from the property.
Once you receive your piece, you are responsible for inspecting the item and pointing out any damages you find before signing the docket. Before the White Glove representative leaves your location, they will require a signature confirming that you acknowledge there was no damage to your order. If there is damage, please note any specific impairments on the Proof of Delivery form before signing. If signed without note of damages, West of Main will not be responsible for any damage or imperfections you may find, and will not provide any compensation. White Glove shipping provides the highest peace of mind for your furniture investment.
Kindly note, White Glove delivery is unable to remove or move existing furniture, mount art, remove or hang lighting or mirrors, connect any electrical items, or make any other modifications to your home.
For all White Glove delivery, a DEPOSIT will be charged at time of checkout. Once your order has been placed, we will contact you via email with the final White Glove shipping total cost. To ensure a safe and quick delivery, be sure to follow the below:
- Clear or move any existing furniture that may block entrances, doorways, and staircases
- Ensure your rugs are set in place
- Remove any frames or artwork from walls that may be susceptible to damage
- Secure any low-hanging light fixtures
- Remove any doors that may be necessary
- Place any pets in another room of your home
If you live in a building that requires the use of an elevator, be sure to book its use in advance. Please measure the opening and height of the elevator door to ensure pieces will fit.
For tips on how to measure, click here.
During the winter season, please clear all driveways and walkways of snow and ice to ensure the safety of our delivery team and the security of your products.
DAMAGES
***Kindly note that natural and organic materials, such as our beautiful wooden pieces, are subject to variations and imperfections that add texture and layers to the story of the piece. These variations can occur during the manufacturing process, or while in your home as they adjust to the temperature and humidity of your space and climate. These variations are not considered defects and, therefore, are not classified as items eligible for return or damage claims.
When submitting a request to have your item considered for a damage claim, please remember to be kind and courteous to our customer service representatives. They want to ensure you have a positive customer service experience, so please treat them kindly and with respect!
Damages to the merchandise while in transit or defects in manufacturing are rare but occasionally do happen. If your product arrives damaged, please email us at shoppe@westofmaindesign.com within 48 hours of delivery with a detailed and clear description of the damages in question, include your order number, shoot and attach multiple clear, in-focus photos of the damaged product and any damages to the original packaging, including the box in which it arrived. Please take multiple in-focus, close ups and wide-angled, full product photos in order for us to easily and clearly reference the damages reported. If we do not receive the required information / images we will have to deny your claim.
Please fully inspect your furniture at the time of delivery and communicate any damage or defect to our customer experience team within 48 hours of order receipt, so that we may file a damage claim with our manufacturer and include it in your delivery documents.
If you refuse your furniture, artwork, lighting, rug, and/or mirror delivery due to damage or manufacturing defect, the piece will be brought back to the local delivery terminal. We will then review and evaluate the condition of the piece. Please note, the claims process for damaged furniture, artwork, lighting, rugs, and mirrors takes 3-5 weeks to finalize. Our team will work diligently to have a replacement issued and shipped as soon as possible. Kindly note, replacements can only be for the same piece and are subject to availability.
Shipping Timeline
Thank you for your continued support and understanding throughout this unprecedented time in history. We continue to strive to meet all Estimated Delivery Dates, but due to global supply chain challenges, there may be a need to extend these dates. Please know that we will continue to do everything we can to get your items shipped to you as soon as possible, but due to measures outside of our control we will not be accepting returns or cancellations for delayed shipments. Thank you, and let's continue to get through this together.
Karina Dining Bench | Knoll Charcoal
Regular price $1,520.00/
The Karina Dining Bench from Knoll is the perfect way to introduce a modern look to any dining space. Its curved bench seating is upholstered with water-repellent, high-performance fabric for comfort, durability, and style. The ash veneer plinth base provides a casual contrast. Perfect for the breakfast nook, this piece is sure to add a touch of sophistication.
SPECS
- Overall Dimensions: 60.00"w x 26.00"d x 31.50"h
- Colors: Toasted Ash Veneer, Knoll Charcoal
- Materials: Ash Veneer, 95% Pl, 5% Pc
- Fabric: Performance
- Weight: 81.57 lb
- Volume: 31.36 cu ft
RETURNS
Returning your Item
We only accept returns on eligible items indicated below. Please carefully check the list below to ensure your item qualifies before reaching out for a return. We ask that all requests for returns are brought to our attention within 7 days of receiving the product. Please reach out to our customer service associates for approval of your return and to initiate the return process.
shoppe@westofmaindesign.com
Shipping costs to send the item back to our store warehouse will be the responsibility of the buyer. Once products have been received back at our warehouse, they will be inspected to ensure they are in their original condition and packaging. Products are to be unused. Refunds will only be processed to store credit within 7 days from the date of receipt. Returns are for store credit only.
In most cases, a 25% restocking fee and/or damage fee will be charged to the client. Please ensure the item has been packaged carefully and correctly for shipping.
Do not ship items back to our store warehouse without pre-approval, as we will need to review returns on a case-by-case basis. We do not accept returns on all items due to cost and space reasons.
Items Eligible for Return:
- Decor
- Plug-in lighting purchased in-store
- Small accessories
Items Ineligible for Return:
- Custom or made-to-order items, including artwork and furniture
- Medium/large furniture items (dining tables, dining chairs, armchairs, sofas, cabinets, sideboards, nightstands, beds and any other items over 20 lbs)
- Mattresses
- Bedding (including throws), towels, and bath products (for sanitary reasons)
- Hardwired lighting
- Rugs
- Floor model and as-is items
- Items damaged through normal wear, such as sun exposure, humidity, or other natural factors
CANCELLATIONS
Online orders can be canceled within 24 hours for no charge. A cancellation request after 24 - 48 hours incurs a 25% restocking fee to the client.. After 48 hours, online orders cannot be canceled and are subject to the final sale policy.
Items eligible for return or exchange: Items that arrive damaged if notified within 48 hours of delivery or pick-up.
Price Honouring
We do not honour prices for previously placed orders, purchases made in our shop, POS purchases, or backordered items. You are more than welcome to wait until our promotional periods to purchase your items.
Cancellation of a Backordered Item
Backordered items can only be canceled within 48 hours of placing the original order. This does not apply to any made-to-order pieces. Please contact us if you would like to cancel an order. Kindly note, if you cancel your backordered item in order to process a new order at a promotional price, your originally ordered piece will no longer be reserved. It is more than likely that your new order will be fulfilled at a later date than your original order.
SHIPPING
Although it may not be as high a news topic at the moment as it was during the first wave of Covid, all ports are currently facing huge congestion problems due to the still very active impacts this has had on our manufacturing and transportation sector.
Our curated items are most commonly manufactured and shipped from all parts of North America, and overseas. Covid factory closures, such as what's happened in China, and worker shortages at factories exacerbate the problems. Many manufacturers are still quoting 1 year lead times whereas in the past they might have been able to produce in 30 - 90 days. Add on material shortages preventing production lines from running at 100%, and the lack of available truck drivers that we rely upon for the transport of goods, which extends further the delays and increases costs, and you have a real web of challenges to get items to clients.
This obviously has made it very difficult to keep up with the customer service around delays and we are working a huge amount to try to keep up. It's a time in history that has never happened before in terms of shipping and manufacturing challenges, as crazy as this sounds it's truely unfortunate for all of us.
This situation does not touch only our small business - West of Main, but a very wide range of retailers. We want to reassure you that we are very confident with our commercial partners, and we know they are working tirelessly to ensure we get our shipments as fast as possible so that we can deliver your items to you ASAP for you to enjoy!
We are sorry for this inconvenience, we know this is not ideal. Unfortunately, these delays are out of our control, but we will send you an email when we receive your items or have tracking information for shipping to your door.
We appreciate your patience and understanding.
kind regards,
the WOM Team
For delivery items for which we are not provided a tracking number, after the order item reaches your local area, the delivery company may contact you via phone, email or text to schedule a delivery date and time that works for you. Some items will require a signature to complete the delivery.
WHERE WE SHIP
We ship across Canada and the mainland USA!
If you are shipping to a remote or rural location, please be advised there may be additional delivery fees. We will contact you with a quote after your order is placed. Feel free to reach out prior to placing your order should you have any questions or concerns.
OUR SHIPPING PARTNERSHIP WITH ROUTE
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.
Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.
If you experienced an issue with your order, please file a claim with Route’s team here.
CURBSIDE DELIVERY
Curbside delivery is delivered by a third-party freight company and will be adhering to all Covid-19 safety standards. This means your order can be delivered to a main entrance, garage or driveway.
IN - STORE PICKUP
We offer free in-store pick up with in 7 days of purchase from our Ottawa showroom and warehouse. Please note this option is currently only available to local Ottawa customers. We will contact you once your order has been received and is ready for pickup.
***Kindly note that West of Main is a small local business with limited warehouse storage available. We are happy to hold onto your order for a few days, however, please do attempt to pick up your complete order as soon as possible after purchasing and being alerted to its arrival at our warehouse.
***Should you NOT pick up your order in a timely manner, after four weeks, we will be forced to resell this item to recoup our costs for storage and administration fees.
CUSTOM & MADE TO ORDER ITEMS
Many of our large furniture pieces and artwork are custom/made to order. For estimated shipping timelines please refer to product pages. Due to their custom nature , all made to order pieces are final sale.
IN STOCK & WAREHOUSE ITEMS
If in stock at our warehouse, most pieces ship within 2-4 weeks of order receipt, unless otherwise specified. We strive to have all in stock items shipped as quickly as possible. Please feel free to contact us if you’d like to know if an item you’re interested in is in stock.
BEFORE YOU ORDER
Please measure every entryway into your home and into the desired room. It is your responsibility to make sure the item(s) will fit into your space. This is especially important when ordering furniture, and fixtures as these items tend to be the hardest to get into one’s home.
If you live in an apartment building please also measure your elevator and staircases.
If items do not fit into your home, we do not refund delivery and the item(s) are bound by the specific item’s return policy.
For tips on how to measure, click here
RATES & SERVICE
Our shipping costs are calculated by size, shape, weight and distance of shipping address. Your shipping fee should be added to your cart at checkout after a postal or zip code is entered. There should ALWAYS be a shipping cost for each order. If there is no shipping fee added at your checkout session, our team will contact you with the proper price to ship your order to you. There is a cost to the customer for shipping for ALL orders.
***Kindly note that due to complications due to COVID-19 on the manufacturing and shipping industries, as well as vessel, container, vehicle and driver shortages, all shipping rates provided at time of checkout are ESTIMATES and are subject to change at West of Main’s discretion. Shipping rates change daily and we, as a local business, are committed to providing you the best possible rates.
US CUSTOMS & DUTIES
Customers are responsible for all import taxes, duties, carrier fees, and custom declarations. You will be contacted prior to or on delivery to complete any necessary payments. Any rejected orders due to customs and duties will be shipped back to our warehouse at your expense and may be refunded in the form of a store credit. If there is a refund amount, the refund will be the original amount, less return shipping, duties, and brokerage, a handling fee charge, and less a 25% restocking fee. If applicable, a refund will be processed within 5 business days once we have received the pieces back at our warehouse.
WHITE GLOVE DELIVERY DEPOSIT
It is recommended that all larger furniture pieces be delivered with our White Glove delivery service providers. If you've selected White Glove as your shipping method, they will unpack each item, place it in your room of choice, provide assembly, and remove all packaging from the property.
Once you receive your piece, you are responsible for inspecting the item and pointing out any damages you find before signing the docket. Before the White Glove representative leaves your location, they will require a signature confirming that you acknowledge there was no damage to your order. If there is damage, please note any specific impairments on the Proof of Delivery form before signing. If signed without note of damages, West of Main will not be responsible for any damage or imperfections you may find, and will not provide any compensation. White Glove shipping provides the highest peace of mind for your furniture investment.
Kindly note, White Glove delivery is unable to remove or move existing furniture, mount art, remove or hang lighting or mirrors, connect any electrical items, or make any other modifications to your home.
For all White Glove delivery, a DEPOSIT will be charged at time of checkout. Once your order has been placed, we will contact you via email with the final White Glove shipping total cost. To ensure a safe and quick delivery, be sure to follow the below:
- Clear or move any existing furniture that may block entrances, doorways, and staircases
- Ensure your rugs are set in place
- Remove any frames or artwork from walls that may be susceptible to damage
- Secure any low-hanging light fixtures
- Remove any doors that may be necessary
- Place any pets in another room of your home
If you live in a building that requires the use of an elevator, be sure to book its use in advance. Please measure the opening and height of the elevator door to ensure pieces will fit.
For tips on how to measure, click here.
During the winter season, please clear all driveways and walkways of snow and ice to ensure the safety of our delivery team and the security of your products.
DAMAGES
***Kindly note that natural and organic materials, such as our beautiful wooden pieces, are subject to variations and imperfections that add texture and layers to the story of the piece. These variations can occur during the manufacturing process, or while in your home as they adjust to the temperature and humidity of your space and climate. These variations are not considered defects and, therefore, are not classified as items eligible for return or damage claims.
When submitting a request to have your item considered for a damage claim, please remember to be kind and courteous to our customer service representatives. They want to ensure you have a positive customer service experience, so please treat them kindly and with respect!
Damages to the merchandise while in transit or defects in manufacturing are rare but occasionally do happen. If your product arrives damaged, please email us at shoppe@westofmaindesign.com within 48 hours of delivery with a detailed and clear description of the damages in question, include your order number, shoot and attach multiple clear, in-focus photos of the damaged product and any damages to the original packaging, including the box in which it arrived. Please take multiple in-focus, close ups and wide-angled, full product photos in order for us to easily and clearly reference the damages reported. If we do not receive the required information / images we will have to deny your claim.
Please fully inspect your furniture at the time of delivery and communicate any damage or defect to our customer experience team within 48 hours of order receipt, so that we may file a damage claim with our manufacturer and include it in your delivery documents.
If you refuse your furniture, artwork, lighting, rug, and/or mirror delivery due to damage or manufacturing defect, the piece will be brought back to the local delivery terminal. We will then review and evaluate the condition of the piece. Please note, the claims process for damaged furniture, artwork, lighting, rugs, and mirrors takes 3-5 weeks to finalize. Our team will work diligently to have a replacement issued and shipped as soon as possible. Kindly note, replacements can only be for the same piece and are subject to availability.
Shipping Timeline
Thank you for your continued support and understanding throughout this unprecedented time in history. We continue to strive to meet all Estimated Delivery Dates, but due to global supply chain challenges, there may be a need to extend these dates. Please know that we will continue to do everything we can to get your items shipped to you as soon as possible, but due to measures outside of our control we will not be accepting returns or cancellations for delayed shipments. Thank you, and let's continue to get through this together.
Ellsworth Slipcover Dining Bench
Regular price $1,797.00/
The Ellsworth Slipcover Dining Bench is designed with unique curves and a modern silhouette. It features an oversized domed back, tight construction and a machine-washable, 100% flax/linen blend slipcover in a natural hue. Attaching to the frame with Velcro, the slipcover ensures a perfect fit.
SPECS
- Overall Dimensions: 72.00"w x 28.75"d x 32.25"h
Or: 82.00"w x 28.75"d x 32.25"h - Colors: Broadway Canvas
- Materials: 100% Flax/Linen
- Weight: 38.2 lb
- Volume: 32.84 cu ft
RETURNS
Returning your Item
We only accept returns on eligible items indicated below. Please carefully check the list below to ensure your item qualifies before reaching out for a return. We ask that all requests for returns are brought to our attention within 7 days of receiving the product. Please reach out to our customer service associates for approval of your return and to initiate the return process.
shoppe@westofmaindesign.com
Shipping costs to send the item back to our store warehouse will be the responsibility of the buyer. Once products have been received back at our warehouse, they will be inspected to ensure they are in their original condition and packaging. Products are to be unused. Refunds will only be processed to store credit within 7 days from the date of receipt. Returns are for store credit only.
In most cases, a 25% restocking fee and/or damage fee will be charged to the client. Please ensure the item has been packaged carefully and correctly for shipping.
Do not ship items back to our store warehouse without pre-approval, as we will need to review returns on a case-by-case basis. We do not accept returns on all items due to cost and space reasons.
Items Eligible for Return:
- Decor
- Plug-in lighting purchased in-store
- Small accessories
Items Ineligible for Return:
- Custom or made-to-order items, including artwork and furniture
- Medium/large furniture items (dining tables, dining chairs, armchairs, sofas, cabinets, sideboards, nightstands, beds and any other items over 20 lbs)
- Mattresses
- Bedding (including throws), towels, and bath products (for sanitary reasons)
- Hardwired lighting
- Rugs
- Floor model and as-is items
- Items damaged through normal wear, such as sun exposure, humidity, or other natural factors
CANCELLATIONS
Online orders can be canceled within 24 hours for no charge. A cancellation request after 24 - 48 hours incurs a 25% restocking fee to the client.. After 48 hours, online orders cannot be canceled and are subject to the final sale policy.
Items eligible for return or exchange: Items that arrive damaged if notified within 48 hours of delivery or pick-up.
Price Honouring
We do not honour prices for previously placed orders, purchases made in our shop, POS purchases, or backordered items. You are more than welcome to wait until our promotional periods to purchase your items.
Cancellation of a Backordered Item
Backordered items can only be canceled within 48 hours of placing the original order. This does not apply to any made-to-order pieces. Please contact us if you would like to cancel an order. Kindly note, if you cancel your backordered item in order to process a new order at a promotional price, your originally ordered piece will no longer be reserved. It is more than likely that your new order will be fulfilled at a later date than your original order.
SHIPPING
Although it may not be as high a news topic at the moment as it was during the first wave of Covid, all ports are currently facing huge congestion problems due to the still very active impacts this has had on our manufacturing and transportation sector.
Our curated items are most commonly manufactured and shipped from all parts of North America, and overseas. Covid factory closures, such as what's happened in China, and worker shortages at factories exacerbate the problems. Many manufacturers are still quoting 1 year lead times whereas in the past they might have been able to produce in 30 - 90 days. Add on material shortages preventing production lines from running at 100%, and the lack of available truck drivers that we rely upon for the transport of goods, which extends further the delays and increases costs, and you have a real web of challenges to get items to clients.
This obviously has made it very difficult to keep up with the customer service around delays and we are working a huge amount to try to keep up. It's a time in history that has never happened before in terms of shipping and manufacturing challenges, as crazy as this sounds it's truely unfortunate for all of us.
This situation does not touch only our small business - West of Main, but a very wide range of retailers. We want to reassure you that we are very confident with our commercial partners, and we know they are working tirelessly to ensure we get our shipments as fast as possible so that we can deliver your items to you ASAP for you to enjoy!
We are sorry for this inconvenience, we know this is not ideal. Unfortunately, these delays are out of our control, but we will send you an email when we receive your items or have tracking information for shipping to your door.
We appreciate your patience and understanding.
kind regards,
the WOM Team
For delivery items for which we are not provided a tracking number, after the order item reaches your local area, the delivery company may contact you via phone, email or text to schedule a delivery date and time that works for you. Some items will require a signature to complete the delivery.
WHERE WE SHIP
We ship across Canada and the mainland USA!
If you are shipping to a remote or rural location, please be advised there may be additional delivery fees. We will contact you with a quote after your order is placed. Feel free to reach out prior to placing your order should you have any questions or concerns.
OUR SHIPPING PARTNERSHIP WITH ROUTE
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.
Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.
If you experienced an issue with your order, please file a claim with Route’s team here.
CURBSIDE DELIVERY
Curbside delivery is delivered by a third-party freight company and will be adhering to all Covid-19 safety standards. This means your order can be delivered to a main entrance, garage or driveway.
IN - STORE PICKUP
We offer free in-store pick up with in 7 days of purchase from our Ottawa showroom and warehouse. Please note this option is currently only available to local Ottawa customers. We will contact you once your order has been received and is ready for pickup.
***Kindly note that West of Main is a small local business with limited warehouse storage available. We are happy to hold onto your order for a few days, however, please do attempt to pick up your complete order as soon as possible after purchasing and being alerted to its arrival at our warehouse.
***Should you NOT pick up your order in a timely manner, after four weeks, we will be forced to resell this item to recoup our costs for storage and administration fees.
CUSTOM & MADE TO ORDER ITEMS
Many of our large furniture pieces and artwork are custom/made to order. For estimated shipping timelines please refer to product pages. Due to their custom nature , all made to order pieces are final sale.
IN STOCK & WAREHOUSE ITEMS
If in stock at our warehouse, most pieces ship within 2-4 weeks of order receipt, unless otherwise specified. We strive to have all in stock items shipped as quickly as possible. Please feel free to contact us if you’d like to know if an item you’re interested in is in stock.
BEFORE YOU ORDER
Please measure every entryway into your home and into the desired room. It is your responsibility to make sure the item(s) will fit into your space. This is especially important when ordering furniture, and fixtures as these items tend to be the hardest to get into one’s home.
If you live in an apartment building please also measure your elevator and staircases.
If items do not fit into your home, we do not refund delivery and the item(s) are bound by the specific item’s return policy.
For tips on how to measure, click here
RATES & SERVICE
Our shipping costs are calculated by size, shape, weight and distance of shipping address. Your shipping fee should be added to your cart at checkout after a postal or zip code is entered. There should ALWAYS be a shipping cost for each order. If there is no shipping fee added at your checkout session, our team will contact you with the proper price to ship your order to you. There is a cost to the customer for shipping for ALL orders.
***Kindly note that due to complications due to COVID-19 on the manufacturing and shipping industries, as well as vessel, container, vehicle and driver shortages, all shipping rates provided at time of checkout are ESTIMATES and are subject to change at West of Main’s discretion. Shipping rates change daily and we, as a local business, are committed to providing you the best possible rates.
US CUSTOMS & DUTIES
Customers are responsible for all import taxes, duties, carrier fees, and custom declarations. You will be contacted prior to or on delivery to complete any necessary payments. Any rejected orders due to customs and duties will be shipped back to our warehouse at your expense and may be refunded in the form of a store credit. If there is a refund amount, the refund will be the original amount, less return shipping, duties, and brokerage, a handling fee charge, and less a 25% restocking fee. If applicable, a refund will be processed within 5 business days once we have received the pieces back at our warehouse.
WHITE GLOVE DELIVERY DEPOSIT
It is recommended that all larger furniture pieces be delivered with our White Glove delivery service providers. If you've selected White Glove as your shipping method, they will unpack each item, place it in your room of choice, provide assembly, and remove all packaging from the property.
Once you receive your piece, you are responsible for inspecting the item and pointing out any damages you find before signing the docket. Before the White Glove representative leaves your location, they will require a signature confirming that you acknowledge there was no damage to your order. If there is damage, please note any specific impairments on the Proof of Delivery form before signing. If signed without note of damages, West of Main will not be responsible for any damage or imperfections you may find, and will not provide any compensation. White Glove shipping provides the highest peace of mind for your furniture investment.
Kindly note, White Glove delivery is unable to remove or move existing furniture, mount art, remove or hang lighting or mirrors, connect any electrical items, or make any other modifications to your home.
For all White Glove delivery, a DEPOSIT will be charged at time of checkout. Once your order has been placed, we will contact you via email with the final White Glove shipping total cost. To ensure a safe and quick delivery, be sure to follow the below:
- Clear or move any existing furniture that may block entrances, doorways, and staircases
- Ensure your rugs are set in place
- Remove any frames or artwork from walls that may be susceptible to damage
- Secure any low-hanging light fixtures
- Remove any doors that may be necessary
- Place any pets in another room of your home
If you live in a building that requires the use of an elevator, be sure to book its use in advance. Please measure the opening and height of the elevator door to ensure pieces will fit.
For tips on how to measure, click here.
During the winter season, please clear all driveways and walkways of snow and ice to ensure the safety of our delivery team and the security of your products.
DAMAGES
***Kindly note that natural and organic materials, such as our beautiful wooden pieces, are subject to variations and imperfections that add texture and layers to the story of the piece. These variations can occur during the manufacturing process, or while in your home as they adjust to the temperature and humidity of your space and climate. These variations are not considered defects and, therefore, are not classified as items eligible for return or damage claims.
When submitting a request to have your item considered for a damage claim, please remember to be kind and courteous to our customer service representatives. They want to ensure you have a positive customer service experience, so please treat them kindly and with respect!
Damages to the merchandise while in transit or defects in manufacturing are rare but occasionally do happen. If your product arrives damaged, please email us at shoppe@westofmaindesign.com within 48 hours of delivery with a detailed and clear description of the damages in question, include your order number, shoot and attach multiple clear, in-focus photos of the damaged product and any damages to the original packaging, including the box in which it arrived. Please take multiple in-focus, close ups and wide-angled, full product photos in order for us to easily and clearly reference the damages reported. If we do not receive the required information / images we will have to deny your claim.
Please fully inspect your furniture at the time of delivery and communicate any damage or defect to our customer experience team within 48 hours of order receipt, so that we may file a damage claim with our manufacturer and include it in your delivery documents.
If you refuse your furniture, artwork, lighting, rug, and/or mirror delivery due to damage or manufacturing defect, the piece will be brought back to the local delivery terminal. We will then review and evaluate the condition of the piece. Please note, the claims process for damaged furniture, artwork, lighting, rugs, and mirrors takes 3-5 weeks to finalize. Our team will work diligently to have a replacement issued and shipped as soon as possible. Kindly note, replacements can only be for the same piece and are subject to availability.
Shipping Timeline
Thank you for your continued support and understanding throughout this unprecedented time in history. We continue to strive to meet all Estimated Delivery Dates, but due to global supply chain challenges, there may be a need to extend these dates. Please know that we will continue to do everything we can to get your items shipped to you as soon as possible, but due to measures outside of our control we will not be accepting returns or cancellations for delayed shipments. Thank you, and let's continue to get through this together.
Merchant's Exchange Bench
Regular price $2,000.00/
Infuse your decor with timeless elegance and style with the Merchant's Exchange Bench. Featuring an arched rectangular frame and a light natural wood finish, this globally-sourced bench showcases a ridged design and a triangle motif on each side for a captivating look. Crafted from quality materials, including cast metals, bone inlay, travertine, and wood veneers, this bench is sure to bring a tranquil air to any space.
SPECS & CARE
SPECS
- Width: 65 1/2"
- Depth: 17 1/2"
- Height: 18"
- Weight: 51 lb
- Material: Resin
- Finish: Light Wood
CARE
- We recommend professional cleaning to keep the integrity of the furniture piece.