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30 products
Anastasia Charcoal/Sunset Rug | AS IS
Regular price $675.00 Sale price $472.00 Save $203.00/
The Anastasia Charcoal/Sunset Rug is ornate traditional distressed and full of character are modernized by illuminating colour-ways. Power-loomed in Egypt of polypropylene and polyester, Anastasia not only is durable and easy care but gives the appearance of being a fine rug made by hand. The intricate detail, lustre of colours, and unbeatable price point establish the value of this outstanding collection.
SPECS & CARE
SPECS
- Power Loomed
- Made in Egypt
- 75% Polypropylene, 25% Polyester
- Pile Height: 0.25"
CARE
- Clean spills immediately by blotting with a clean sponge or cloth.
- Vacuum carefully without beater bar.
- Professional cleaning recommended.
- Rug pad recommended for use on hard floor.
RETURNS
Returning your Item
We only accept returns on eligible items indicated below. Please carefully check the list below to ensure your item qualifies before reaching out for a return. We ask that all requests for returns are brought to our attention within 7 days of receiving the product. Please reach out to our customer service associates for approval of your return and to initiate the return process.
shoppe@westofmaindesign.com
Shipping costs to send the item back to our store warehouse will be the responsibility of the buyer. Once products have been received back at our warehouse, they will be inspected to ensure they are in their original condition and packaging. Products are to be unused. Refunds will only be processed to store credit within 7 days from the date of receipt. Returns are for store credit only.
In most cases, a 25% restocking fee and/or damage fee will be charged to the client. Please ensure the item has been packaged carefully and correctly for shipping.
Do not ship items back to our store warehouse without pre-approval, as we will need to review returns on a case-by-case basis. We do not accept returns on all items due to cost and space reasons.
Items Eligible for Return:
- Decor
- Plug-in lighting purchased in-store
- Small accessories
Items Ineligible for Return:
- Custom or made-to-order items, including artwork and furniture
- Medium/large furniture items (dining tables, dining chairs, armchairs, sofas, cabinets, sideboards, nightstands, beds and any other items over 20 lbs)
- Mattresses
- Bedding (including throws), towels, and bath products (for sanitary reasons)
- Hardwired lighting
- Rugs
- Floor model and as-is items
- Items damaged through normal wear, such as sun exposure, humidity, or other natural factors
CANCELLATIONS
Online orders can be canceled within 24 hours for no charge. A cancellation request after 24 - 48 hours incurs a 25% restocking fee to the client.. After 48 hours, online orders cannot be canceled and are subject to the final sale policy.
Items eligible for return or exchange: Items that arrive damaged if notified within 48 hours of delivery or pick-up.
Price Honouring
We do not honour prices for previously placed orders, purchases made in our shop, POS purchases, or backordered items. You are more than welcome to wait until our promotional periods to purchase your items.
Cancellation of a Backordered Item
Backordered items can only be canceled within 48 hours of placing the original order. This does not apply to any made-to-order pieces. Please contact us if you would like to cancel an order. Kindly note, if you cancel your backordered item in order to process a new order at a promotional price, your originally ordered piece will no longer be reserved. It is more than likely that your new order will be fulfilled at a later date than your original order.
SHIPPING
Although it may not be as high a news topic at the moment as it was during the first wave of Covid, all ports are currently facing huge congestion problems due to the still very active impacts this has had on our manufacturing and transportation sector.
Our curated items are most commonly manufactured and shipped from all parts of North America, and overseas. Covid factory closures, such as what's happened in China, and worker shortages at factories exacerbate the problems. Many manufacturers are still quoting 1 year lead times whereas in the past they might have been able to produce in 30 - 90 days. Add on material shortages preventing production lines from running at 100%, and the lack of available truck drivers that we rely upon for the transport of goods, which extends further the delays and increases costs, and you have a real web of challenges to get items to clients.
This obviously has made it very difficult to keep up with the customer service around delays and we are working a huge amount to try to keep up. It's a time in history that has never happened before in terms of shipping and manufacturing challenges, as crazy as this sounds it's truely unfortunate for all of us.
This situation does not touch only our small business - West of Main, but a very wide range of retailers. We want to reassure you that we are very confident with our commercial partners, and we know they are working tirelessly to ensure we get our shipments as fast as possible so that we can deliver your items to you ASAP for you to enjoy!
We are sorry for this inconvenience, we know this is not ideal. Unfortunately, these delays are out of our control, but we will send you an email when we receive your items or have tracking information for shipping to your door.
We appreciate your patience and understanding.
kind regards,
the WOM Team
For delivery items for which we are not provided a tracking number, after the order item reaches your local area, the delivery company may contact you via phone, email or text to schedule a delivery date and time that works for you. Some items will require a signature to complete the delivery.
WHERE WE SHIP
We ship across Canada and the mainland USA!
If you are shipping to a remote or rural location, please be advised there may be additional delivery fees. We will contact you with a quote after your order is placed. Feel free to reach out prior to placing your order should you have any questions or concerns.
OUR SHIPPING PARTNERSHIP WITH ROUTE
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.
Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.
If you experienced an issue with your order, please file a claim with Route’s team here.
CURBSIDE DELIVERY
Curbside delivery is delivered by a third-party freight company and will be adhering to all Covid-19 safety standards. This means your order can be delivered to a main entrance, garage or driveway.
IN - STORE PICKUP
We offer free in-store pick up with in 7 days of purchase from our Ottawa showroom and warehouse. Please note this option is currently only available to local Ottawa customers. We will contact you once your order has been received and is ready for pickup.
***Kindly note that West of Main is a small local business with limited warehouse storage available. We are happy to hold onto your order for a few days, however, please do attempt to pick up your complete order as soon as possible after purchasing and being alerted to its arrival at our warehouse.
***Should you NOT pick up your order in a timely manner, after four weeks, we will be forced to resell this item to recoup our costs for storage and administration fees.
CUSTOM & MADE TO ORDER ITEMS
Many of our large furniture pieces and artwork are custom/made to order. For estimated shipping timelines please refer to product pages. Due to their custom nature , all made to order pieces are final sale.
IN STOCK & WAREHOUSE ITEMS
If in stock at our warehouse, most pieces ship within 2-4 weeks of order receipt, unless otherwise specified. We strive to have all in stock items shipped as quickly as possible. Please feel free to contact us if you’d like to know if an item you’re interested in is in stock.
BEFORE YOU ORDER
Please measure every entryway into your home and into the desired room. It is your responsibility to make sure the item(s) will fit into your space. This is especially important when ordering furniture, and fixtures as these items tend to be the hardest to get into one’s home.
If you live in an apartment building please also measure your elevator and staircases.
If items do not fit into your home, we do not refund delivery and the item(s) are bound by the specific item’s return policy.
For tips on how to measure, click here
RATES & SERVICE
Our shipping costs are calculated by size, shape, weight and distance of shipping address. Your shipping fee should be added to your cart at checkout after a postal or zip code is entered. There should ALWAYS be a shipping cost for each order. If there is no shipping fee added at your checkout session, our team will contact you with the proper price to ship your order to you. There is a cost to the customer for shipping for ALL orders.
***Kindly note that due to complications due to COVID-19 on the manufacturing and shipping industries, as well as vessel, container, vehicle and driver shortages, all shipping rates provided at time of checkout are ESTIMATES and are subject to change at West of Main’s discretion. Shipping rates change daily and we, as a local business, are committed to providing you the best possible rates.
US CUSTOMS & DUTIES
Customers are responsible for all import taxes, duties, carrier fees, and custom declarations. You will be contacted prior to or on delivery to complete any necessary payments. Any rejected orders due to customs and duties will be shipped back to our warehouse at your expense and may be refunded in the form of a store credit. If there is a refund amount, the refund will be the original amount, less return shipping, duties, and brokerage, a handling fee charge, and less a 25% restocking fee. If applicable, a refund will be processed within 5 business days once we have received the pieces back at our warehouse.
WHITE GLOVE DELIVERY DEPOSIT
It is recommended that all larger furniture pieces be delivered with our White Glove delivery service providers. If you've selected White Glove as your shipping method, they will unpack each item, place it in your room of choice, provide assembly, and remove all packaging from the property.
Once you receive your piece, you are responsible for inspecting the item and pointing out any damages you find before signing the docket. Before the White Glove representative leaves your location, they will require a signature confirming that you acknowledge there was no damage to your order. If there is damage, please note any specific impairments on the Proof of Delivery form before signing. If signed without note of damages, West of Main will not be responsible for any damage or imperfections you may find, and will not provide any compensation. White Glove shipping provides the highest peace of mind for your furniture investment.
Kindly note, White Glove delivery is unable to remove or move existing furniture, mount art, remove or hang lighting or mirrors, connect any electrical items, or make any other modifications to your home.
For all White Glove delivery, a DEPOSIT will be charged at time of checkout. Once your order has been placed, we will contact you via email with the final White Glove shipping total cost. To ensure a safe and quick delivery, be sure to follow the below:
- Clear or move any existing furniture that may block entrances, doorways, and staircases
- Ensure your rugs are set in place
- Remove any frames or artwork from walls that may be susceptible to damage
- Secure any low-hanging light fixtures
- Remove any doors that may be necessary
- Place any pets in another room of your home
If you live in a building that requires the use of an elevator, be sure to book its use in advance. Please measure the opening and height of the elevator door to ensure pieces will fit.
For tips on how to measure, click here.
During the winter season, please clear all driveways and walkways of snow and ice to ensure the safety of our delivery team and the security of your products.
DAMAGES
***Kindly note that natural and organic materials, such as our beautiful wooden pieces, are subject to variations and imperfections that add texture and layers to the story of the piece. These variations can occur during the manufacturing process, or while in your home as they adjust to the temperature and humidity of your space and climate. These variations are not considered defects and, therefore, are not classified as items eligible for return or damage claims.
When submitting a request to have your item considered for a damage claim, please remember to be kind and courteous to our customer service representatives. They want to ensure you have a positive customer service experience, so please treat them kindly and with respect!
Damages to the merchandise while in transit or defects in manufacturing are rare but occasionally do happen. If your product arrives damaged, please email us at shoppe@westofmaindesign.com within 48 hours of delivery with a detailed and clear description of the damages in question, include your order number, shoot and attach multiple clear, in-focus photos of the damaged product and any damages to the original packaging, including the box in which it arrived. Please take multiple in-focus, close ups and wide-angled, full product photos in order for us to easily and clearly reference the damages reported. If we do not receive the required information / images we will have to deny your claim.
Please fully inspect your furniture at the time of delivery and communicate any damage or defect to our customer experience team within 48 hours of order receipt, so that we may file a damage claim with our manufacturer and include it in your delivery documents.
If you refuse your furniture, artwork, lighting, rug, and/or mirror delivery due to damage or manufacturing defect, the piece will be brought back to the local delivery terminal. We will then review and evaluate the condition of the piece. Please note, the claims process for damaged furniture, artwork, lighting, rugs, and mirrors takes 3-5 weeks to finalize. Our team will work diligently to have a replacement issued and shipped as soon as possible. Kindly note, replacements can only be for the same piece and are subject to availability.
Shipping Timeline
Thank you for your continued support and understanding throughout this unprecedented time in history. We continue to strive to meet all Estimated Delivery Dates, but due to global supply chain challenges, there may be a need to extend these dates. Please know that we will continue to do everything we can to get your items shipped to you as soon as possible, but due to measures outside of our control we will not be accepting returns or cancellations for delayed shipments. Thank you, and let's continue to get through this together.
Ashby Collection | Oatmeal / Sand
Regular price $142.00/
Hand-tufted of 100% wool, the Ashby Collection from Magnolia Home by Joanna Gaines x Loloi is a standout neutral area rug. The process of hand-tufting creates a ribbed texture that’s naturally complemented by the design’s subtle stripes. Ashby has an elevated yet casual presence that would be right at home in living rooms, bedrooms, and offices in a range of traditional and modern aesthetics. This collection is made in India and GoodWeave certified, ensuring our commitment to ethical production and the support of weavers' communities.
SPECS & CARE
SPECS
- Hand Tufted
- 100% Wool Pile
- Made in India
- Pile Height: 0.38"
- Backing: Cotton Canvas
CARE
- Clean spills immediately by blotting with a clean, white dry sponge or cloth. Professional cleaning is recommended.
- An appropriate rug pad is highly recommended on all surfaces to prevent slipping, add cushion, and improve durability.
- Expect to shed. Vacuum regularly. For vacuuming, use a vacuum cleaner without a beater bar or one where you can set the bar to the highest pile setting.
- If your vacuum has variable power settings, set it on low.
- Vacuum the full length of the rug, turn, and repeat to the next area, rather than back and forth motion.
RETURNS
Returning your Item
We only accept returns on eligible items indicated below. Please carefully check the list below to ensure your item qualifies before reaching out for a return. We ask that all requests for returns are brought to our attention within 7 days of receiving the product. Please reach out to our customer service associates for approval of your return and to initiate the return process.
shoppe@westofmaindesign.com
Shipping costs to send the item back to our store warehouse will be the responsibility of the buyer. Once products have been received back at our warehouse, they will be inspected to ensure they are in their original condition and packaging. Products are to be unused. Refunds will only be processed to store credit within 7 days from the date of receipt. Returns are for store credit only.
In most cases, a 25% restocking fee and/or damage fee will be charged to the client. Please ensure the item has been packaged carefully and correctly for shipping.
Do not ship items back to our store warehouse without pre-approval, as we will need to review returns on a case-by-case basis. We do not accept returns on all items due to cost and space reasons.
Items Eligible for Return:
- Decor
- Plug-in lighting purchased in-store
- Small accessories
Items Ineligible for Return:
- Custom or made-to-order items, including artwork and furniture
- Medium/large furniture items (dining tables, dining chairs, armchairs, sofas, cabinets, sideboards, nightstands, beds and any other items over 20 lbs)
- Mattresses
- Bedding (including throws), towels, and bath products (for sanitary reasons)
- Hardwired lighting
- Rugs
- Floor model and as-is items
- Items damaged through normal wear, such as sun exposure, humidity, or other natural factors
CANCELLATIONS
Online orders can be canceled within 24 hours for no charge. A cancellation request after 24 - 48 hours incurs a 25% restocking fee to the client.. After 48 hours, online orders cannot be canceled and are subject to the final sale policy.
Items eligible for return or exchange: Items that arrive damaged if notified within 48 hours of delivery or pick-up.
Price Honouring
We do not honour prices for previously placed orders, purchases made in our shop, POS purchases, or backordered items. You are more than welcome to wait until our promotional periods to purchase your items.
Cancellation of a Backordered Item
Backordered items can only be canceled within 48 hours of placing the original order. This does not apply to any made-to-order pieces. Please contact us if you would like to cancel an order. Kindly note, if you cancel your backordered item in order to process a new order at a promotional price, your originally ordered piece will no longer be reserved. It is more than likely that your new order will be fulfilled at a later date than your original order.
SHIPPING
Although it may not be as high a news topic at the moment as it was during the first wave of Covid, all ports are currently facing huge congestion problems due to the still very active impacts this has had on our manufacturing and transportation sector.
Our curated items are most commonly manufactured and shipped from all parts of North America, and overseas. Covid factory closures, such as what's happened in China, and worker shortages at factories exacerbate the problems. Many manufacturers are still quoting 1 year lead times whereas in the past they might have been able to produce in 30 - 90 days. Add on material shortages preventing production lines from running at 100%, and the lack of available truck drivers that we rely upon for the transport of goods, which extends further the delays and increases costs, and you have a real web of challenges to get items to clients.
This obviously has made it very difficult to keep up with the customer service around delays and we are working a huge amount to try to keep up. It's a time in history that has never happened before in terms of shipping and manufacturing challenges, as crazy as this sounds it's truely unfortunate for all of us.
This situation does not touch only our small business - West of Main, but a very wide range of retailers. We want to reassure you that we are very confident with our commercial partners, and we know they are working tirelessly to ensure we get our shipments as fast as possible so that we can deliver your items to you ASAP for you to enjoy!
We are sorry for this inconvenience, we know this is not ideal. Unfortunately, these delays are out of our control, but we will send you an email when we receive your items or have tracking information for shipping to your door.
We appreciate your patience and understanding.
kind regards,
the WOM Team
For delivery items for which we are not provided a tracking number, after the order item reaches your local area, the delivery company may contact you via phone, email or text to schedule a delivery date and time that works for you. Some items will require a signature to complete the delivery.
WHERE WE SHIP
We ship across Canada and the mainland USA!
If you are shipping to a remote or rural location, please be advised there may be additional delivery fees. We will contact you with a quote after your order is placed. Feel free to reach out prior to placing your order should you have any questions or concerns.
OUR SHIPPING PARTNERSHIP WITH ROUTE
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.
Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.
If you experienced an issue with your order, please file a claim with Route’s team here.
CURBSIDE DELIVERY
Curbside delivery is delivered by a third-party freight company and will be adhering to all Covid-19 safety standards. This means your order can be delivered to a main entrance, garage or driveway.
IN - STORE PICKUP
We offer free in-store pick up with in 7 days of purchase from our Ottawa showroom and warehouse. Please note this option is currently only available to local Ottawa customers. We will contact you once your order has been received and is ready for pickup.
***Kindly note that West of Main is a small local business with limited warehouse storage available. We are happy to hold onto your order for a few days, however, please do attempt to pick up your complete order as soon as possible after purchasing and being alerted to its arrival at our warehouse.
***Should you NOT pick up your order in a timely manner, after four weeks, we will be forced to resell this item to recoup our costs for storage and administration fees.
CUSTOM & MADE TO ORDER ITEMS
Many of our large furniture pieces and artwork are custom/made to order. For estimated shipping timelines please refer to product pages. Due to their custom nature , all made to order pieces are final sale.
IN STOCK & WAREHOUSE ITEMS
If in stock at our warehouse, most pieces ship within 2-4 weeks of order receipt, unless otherwise specified. We strive to have all in stock items shipped as quickly as possible. Please feel free to contact us if you’d like to know if an item you’re interested in is in stock.
BEFORE YOU ORDER
Please measure every entryway into your home and into the desired room. It is your responsibility to make sure the item(s) will fit into your space. This is especially important when ordering furniture, and fixtures as these items tend to be the hardest to get into one’s home.
If you live in an apartment building please also measure your elevator and staircases.
If items do not fit into your home, we do not refund delivery and the item(s) are bound by the specific item’s return policy.
For tips on how to measure, click here
RATES & SERVICE
Our shipping costs are calculated by size, shape, weight and distance of shipping address. Your shipping fee should be added to your cart at checkout after a postal or zip code is entered. There should ALWAYS be a shipping cost for each order. If there is no shipping fee added at your checkout session, our team will contact you with the proper price to ship your order to you. There is a cost to the customer for shipping for ALL orders.
***Kindly note that due to complications due to COVID-19 on the manufacturing and shipping industries, as well as vessel, container, vehicle and driver shortages, all shipping rates provided at time of checkout are ESTIMATES and are subject to change at West of Main’s discretion. Shipping rates change daily and we, as a local business, are committed to providing you the best possible rates.
US CUSTOMS & DUTIES
Customers are responsible for all import taxes, duties, carrier fees, and custom declarations. You will be contacted prior to or on delivery to complete any necessary payments. Any rejected orders due to customs and duties will be shipped back to our warehouse at your expense and may be refunded in the form of a store credit. If there is a refund amount, the refund will be the original amount, less return shipping, duties, and brokerage, a handling fee charge, and less a 25% restocking fee. If applicable, a refund will be processed within 5 business days once we have received the pieces back at our warehouse.
WHITE GLOVE DELIVERY DEPOSIT
It is recommended that all larger furniture pieces be delivered with our White Glove delivery service providers. If you've selected White Glove as your shipping method, they will unpack each item, place it in your room of choice, provide assembly, and remove all packaging from the property.
Once you receive your piece, you are responsible for inspecting the item and pointing out any damages you find before signing the docket. Before the White Glove representative leaves your location, they will require a signature confirming that you acknowledge there was no damage to your order. If there is damage, please note any specific impairments on the Proof of Delivery form before signing. If signed without note of damages, West of Main will not be responsible for any damage or imperfections you may find, and will not provide any compensation. White Glove shipping provides the highest peace of mind for your furniture investment.
Kindly note, White Glove delivery is unable to remove or move existing furniture, mount art, remove or hang lighting or mirrors, connect any electrical items, or make any other modifications to your home.
For all White Glove delivery, a DEPOSIT will be charged at time of checkout. Once your order has been placed, we will contact you via email with the final White Glove shipping total cost. To ensure a safe and quick delivery, be sure to follow the below:
- Clear or move any existing furniture that may block entrances, doorways, and staircases
- Ensure your rugs are set in place
- Remove any frames or artwork from walls that may be susceptible to damage
- Secure any low-hanging light fixtures
- Remove any doors that may be necessary
- Place any pets in another room of your home
If you live in a building that requires the use of an elevator, be sure to book its use in advance. Please measure the opening and height of the elevator door to ensure pieces will fit.
For tips on how to measure, click here.
During the winter season, please clear all driveways and walkways of snow and ice to ensure the safety of our delivery team and the security of your products.
DAMAGES
***Kindly note that natural and organic materials, such as our beautiful wooden pieces, are subject to variations and imperfections that add texture and layers to the story of the piece. These variations can occur during the manufacturing process, or while in your home as they adjust to the temperature and humidity of your space and climate. These variations are not considered defects and, therefore, are not classified as items eligible for return or damage claims.
When submitting a request to have your item considered for a damage claim, please remember to be kind and courteous to our customer service representatives. They want to ensure you have a positive customer service experience, so please treat them kindly and with respect!
Damages to the merchandise while in transit or defects in manufacturing are rare but occasionally do happen. If your product arrives damaged, please email us at shoppe@westofmaindesign.com within 48 hours of delivery with a detailed and clear description of the damages in question, include your order number, shoot and attach multiple clear, in-focus photos of the damaged product and any damages to the original packaging, including the box in which it arrived. Please take multiple in-focus, close ups and wide-angled, full product photos in order for us to easily and clearly reference the damages reported. If we do not receive the required information / images we will have to deny your claim.
Please fully inspect your furniture at the time of delivery and communicate any damage or defect to our customer experience team within 48 hours of order receipt, so that we may file a damage claim with our manufacturer and include it in your delivery documents.
If you refuse your furniture, artwork, lighting, rug, and/or mirror delivery due to damage or manufacturing defect, the piece will be brought back to the local delivery terminal. We will then review and evaluate the condition of the piece. Please note, the claims process for damaged furniture, artwork, lighting, rugs, and mirrors takes 3-5 weeks to finalize. Our team will work diligently to have a replacement issued and shipped as soon as possible. Kindly note, replacements can only be for the same piece and are subject to availability.
Shipping Timeline
Thank you for your continued support and understanding throughout this unprecedented time in history. We continue to strive to meet all Estimated Delivery Dates, but due to global supply chain challenges, there may be a need to extend these dates. Please know that we will continue to do everything we can to get your items shipped to you as soon as possible, but due to measures outside of our control we will not be accepting returns or cancellations for delayed shipments. Thank you, and let's continue to get through this together.
Ballari Silver Birch Rug | AS IS
Regular price $2,344.00 Sale price $1,641.00 Save $703.00/
The Ballari Rug has a natural vibe with its handwoven, distressed solid style. Crafted of wool and rayon made from bamboo. This grounding rug will complement any interior living space with its light taupe tones and geometric design.
SPECS & CARE
SPECS
- 65% Wool
- 35% Bamboo Rayon
- Made in India
CARE
- Regular vacuuming and occasional shake.
- Clean or remove stains with mild soap.
- Hang and allow rug to dry before laying it out.
- Do not machine wash or tumble dry.
RETURNS
Returning your Item
We only accept returns on eligible items indicated below. Please carefully check the list below to ensure your item qualifies before reaching out for a return. We ask that all requests for returns are brought to our attention within 7 days of receiving the product. Please reach out to our customer service associates for approval of your return and to initiate the return process.
shoppe@westofmaindesign.com
Shipping costs to send the item back to our store warehouse will be the responsibility of the buyer. Once products have been received back at our warehouse, they will be inspected to ensure they are in their original condition and packaging. Products are to be unused. Refunds will only be processed to store credit within 7 days from the date of receipt. Returns are for store credit only.
In most cases, a 25% restocking fee and/or damage fee will be charged to the client. Please ensure the item has been packaged carefully and correctly for shipping.
Do not ship items back to our store warehouse without pre-approval, as we will need to review returns on a case-by-case basis. We do not accept returns on all items due to cost and space reasons.
Items Eligible for Return:
- Decor
- Plug-in lighting purchased in-store
- Small accessories
Items Ineligible for Return:
- Custom or made-to-order items, including artwork and furniture
- Medium/large furniture items (dining tables, dining chairs, armchairs, sofas, cabinets, sideboards, nightstands, beds and any other items over 20 lbs)
- Mattresses
- Bedding (including throws), towels, and bath products (for sanitary reasons)
- Hardwired lighting
- Rugs
- Floor model and as-is items
- Items damaged through normal wear, such as sun exposure, humidity, or other natural factors
CANCELLATIONS
Online orders can be canceled within 24 hours for no charge. A cancellation request after 24 - 48 hours incurs a 25% restocking fee to the client.. After 48 hours, online orders cannot be canceled and are subject to the final sale policy.
Items eligible for return or exchange: Items that arrive damaged if notified within 48 hours of delivery or pick-up.
Price Honouring
We do not honour prices for previously placed orders, purchases made in our shop, POS purchases, or backordered items. You are more than welcome to wait until our promotional periods to purchase your items.
Cancellation of a Backordered Item
Backordered items can only be canceled within 48 hours of placing the original order. This does not apply to any made-to-order pieces. Please contact us if you would like to cancel an order. Kindly note, if you cancel your backordered item in order to process a new order at a promotional price, your originally ordered piece will no longer be reserved. It is more than likely that your new order will be fulfilled at a later date than your original order.
SHIPPING
Although it may not be as high a news topic at the moment as it was during the first wave of Covid, all ports are currently facing huge congestion problems due to the still very active impacts this has had on our manufacturing and transportation sector.
Our curated items are most commonly manufactured and shipped from all parts of North America, and overseas. Covid factory closures, such as what's happened in China, and worker shortages at factories exacerbate the problems. Many manufacturers are still quoting 1 year lead times whereas in the past they might have been able to produce in 30 - 90 days. Add on material shortages preventing production lines from running at 100%, and the lack of available truck drivers that we rely upon for the transport of goods, which extends further the delays and increases costs, and you have a real web of challenges to get items to clients.
This obviously has made it very difficult to keep up with the customer service around delays and we are working a huge amount to try to keep up. It's a time in history that has never happened before in terms of shipping and manufacturing challenges, as crazy as this sounds it's truely unfortunate for all of us.
This situation does not touch only our small business - West of Main, but a very wide range of retailers. We want to reassure you that we are very confident with our commercial partners, and we know they are working tirelessly to ensure we get our shipments as fast as possible so that we can deliver your items to you ASAP for you to enjoy!
We are sorry for this inconvenience, we know this is not ideal. Unfortunately, these delays are out of our control, but we will send you an email when we receive your items or have tracking information for shipping to your door.
We appreciate your patience and understanding.
kind regards,
the WOM Team
For delivery items for which we are not provided a tracking number, after the order item reaches your local area, the delivery company may contact you via phone, email or text to schedule a delivery date and time that works for you. Some items will require a signature to complete the delivery.
WHERE WE SHIP
We ship across Canada and the mainland USA!
If you are shipping to a remote or rural location, please be advised there may be additional delivery fees. We will contact you with a quote after your order is placed. Feel free to reach out prior to placing your order should you have any questions or concerns.
OUR SHIPPING PARTNERSHIP WITH ROUTE
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.
Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.
If you experienced an issue with your order, please file a claim with Route’s team here.
CURBSIDE DELIVERY
Curbside delivery is delivered by a third-party freight company and will be adhering to all Covid-19 safety standards. This means your order can be delivered to a main entrance, garage or driveway.
IN - STORE PICKUP
We offer free in-store pick up with in 7 days of purchase from our Ottawa showroom and warehouse. Please note this option is currently only available to local Ottawa customers. We will contact you once your order has been received and is ready for pickup.
***Kindly note that West of Main is a small local business with limited warehouse storage available. We are happy to hold onto your order for a few days, however, please do attempt to pick up your complete order as soon as possible after purchasing and being alerted to its arrival at our warehouse.
***Should you NOT pick up your order in a timely manner, after four weeks, we will be forced to resell this item to recoup our costs for storage and administration fees.
CUSTOM & MADE TO ORDER ITEMS
Many of our large furniture pieces and artwork are custom/made to order. For estimated shipping timelines please refer to product pages. Due to their custom nature , all made to order pieces are final sale.
IN STOCK & WAREHOUSE ITEMS
If in stock at our warehouse, most pieces ship within 2-4 weeks of order receipt, unless otherwise specified. We strive to have all in stock items shipped as quickly as possible. Please feel free to contact us if you’d like to know if an item you’re interested in is in stock.
BEFORE YOU ORDER
Please measure every entryway into your home and into the desired room. It is your responsibility to make sure the item(s) will fit into your space. This is especially important when ordering furniture, and fixtures as these items tend to be the hardest to get into one’s home.
If you live in an apartment building please also measure your elevator and staircases.
If items do not fit into your home, we do not refund delivery and the item(s) are bound by the specific item’s return policy.
For tips on how to measure, click here
RATES & SERVICE
Our shipping costs are calculated by size, shape, weight and distance of shipping address. Your shipping fee should be added to your cart at checkout after a postal or zip code is entered. There should ALWAYS be a shipping cost for each order. If there is no shipping fee added at your checkout session, our team will contact you with the proper price to ship your order to you. There is a cost to the customer for shipping for ALL orders.
***Kindly note that due to complications due to COVID-19 on the manufacturing and shipping industries, as well as vessel, container, vehicle and driver shortages, all shipping rates provided at time of checkout are ESTIMATES and are subject to change at West of Main’s discretion. Shipping rates change daily and we, as a local business, are committed to providing you the best possible rates.
US CUSTOMS & DUTIES
Customers are responsible for all import taxes, duties, carrier fees, and custom declarations. You will be contacted prior to or on delivery to complete any necessary payments. Any rejected orders due to customs and duties will be shipped back to our warehouse at your expense and may be refunded in the form of a store credit. If there is a refund amount, the refund will be the original amount, less return shipping, duties, and brokerage, a handling fee charge, and less a 25% restocking fee. If applicable, a refund will be processed within 5 business days once we have received the pieces back at our warehouse.
WHITE GLOVE DELIVERY DEPOSIT
It is recommended that all larger furniture pieces be delivered with our White Glove delivery service providers. If you've selected White Glove as your shipping method, they will unpack each item, place it in your room of choice, provide assembly, and remove all packaging from the property.
Once you receive your piece, you are responsible for inspecting the item and pointing out any damages you find before signing the docket. Before the White Glove representative leaves your location, they will require a signature confirming that you acknowledge there was no damage to your order. If there is damage, please note any specific impairments on the Proof of Delivery form before signing. If signed without note of damages, West of Main will not be responsible for any damage or imperfections you may find, and will not provide any compensation. White Glove shipping provides the highest peace of mind for your furniture investment.
Kindly note, White Glove delivery is unable to remove or move existing furniture, mount art, remove or hang lighting or mirrors, connect any electrical items, or make any other modifications to your home.
For all White Glove delivery, a DEPOSIT will be charged at time of checkout. Once your order has been placed, we will contact you via email with the final White Glove shipping total cost. To ensure a safe and quick delivery, be sure to follow the below:
- Clear or move any existing furniture that may block entrances, doorways, and staircases
- Ensure your rugs are set in place
- Remove any frames or artwork from walls that may be susceptible to damage
- Secure any low-hanging light fixtures
- Remove any doors that may be necessary
- Place any pets in another room of your home
If you live in a building that requires the use of an elevator, be sure to book its use in advance. Please measure the opening and height of the elevator door to ensure pieces will fit.
For tips on how to measure, click here.
During the winter season, please clear all driveways and walkways of snow and ice to ensure the safety of our delivery team and the security of your products.
DAMAGES
***Kindly note that natural and organic materials, such as our beautiful wooden pieces, are subject to variations and imperfections that add texture and layers to the story of the piece. These variations can occur during the manufacturing process, or while in your home as they adjust to the temperature and humidity of your space and climate. These variations are not considered defects and, therefore, are not classified as items eligible for return or damage claims.
When submitting a request to have your item considered for a damage claim, please remember to be kind and courteous to our customer service representatives. They want to ensure you have a positive customer service experience, so please treat them kindly and with respect!
Damages to the merchandise while in transit or defects in manufacturing are rare but occasionally do happen. If your product arrives damaged, please email us at shoppe@westofmaindesign.com within 48 hours of delivery with a detailed and clear description of the damages in question, include your order number, shoot and attach multiple clear, in-focus photos of the damaged product and any damages to the original packaging, including the box in which it arrived. Please take multiple in-focus, close ups and wide-angled, full product photos in order for us to easily and clearly reference the damages reported. If we do not receive the required information / images we will have to deny your claim.
Please fully inspect your furniture at the time of delivery and communicate any damage or defect to our customer experience team within 48 hours of order receipt, so that we may file a damage claim with our manufacturer and include it in your delivery documents.
If you refuse your furniture, artwork, lighting, rug, and/or mirror delivery due to damage or manufacturing defect, the piece will be brought back to the local delivery terminal. We will then review and evaluate the condition of the piece. Please note, the claims process for damaged furniture, artwork, lighting, rugs, and mirrors takes 3-5 weeks to finalize. Our team will work diligently to have a replacement issued and shipped as soon as possible. Kindly note, replacements can only be for the same piece and are subject to availability.
Shipping Timeline
Thank you for your continued support and understanding throughout this unprecedented time in history. We continue to strive to meet all Estimated Delivery Dates, but due to global supply chain challenges, there may be a need to extend these dates. Please know that we will continue to do everything we can to get your items shipped to you as soon as possible, but due to measures outside of our control we will not be accepting returns or cancellations for delayed shipments. Thank you, and let's continue to get through this together.
Brea Ivory Rug | AS IS
Regular price $728.00 Sale price $509.00 Save $219.00/
Expertly hand-loomed in India of wool, cotton and polyester, the Brea Ivory Rug offers timeless understated neutrals. The naturally multicoloured yarn produces a heathered look, making no two pieces alike.
Crafted by Loloi for ED Ellen DeGeneres.
SPECS & CARE
SPECS
- Hand Loomed
- 70% Wool / 25% Cotton / 5% Polyester
- Made in India
- Pile Height: 0.63"
- Backing: No Backing
CARE
- It is common for wool rugs to shed upon first use, but should decline over time.
- Clean spills immediately by blotting with a clean sponge or cloth.
- Use a vacuum cleaner without a beater bar.
- Professional cleaning is recommended.
- Rug pad recommended on all surfaces to prevent slipping.
RETURNS
Returning your Item
We only accept returns on eligible items indicated below. Please carefully check the list below to ensure your item qualifies before reaching out for a return. We ask that all requests for returns are brought to our attention within 7 days of receiving the product. Please reach out to our customer service associates for approval of your return and to initiate the return process.
shoppe@westofmaindesign.com
Shipping costs to send the item back to our store warehouse will be the responsibility of the buyer. Once products have been received back at our warehouse, they will be inspected to ensure they are in their original condition and packaging. Products are to be unused. Refunds will only be processed to store credit within 7 days from the date of receipt. Returns are for store credit only.
In most cases, a 25% restocking fee and/or damage fee will be charged to the client. Please ensure the item has been packaged carefully and correctly for shipping.
Do not ship items back to our store warehouse without pre-approval, as we will need to review returns on a case-by-case basis. We do not accept returns on all items due to cost and space reasons.
Items Eligible for Return:
- Decor
- Plug-in lighting purchased in-store
- Small accessories
Items Ineligible for Return:
- Custom or made-to-order items, including artwork and furniture
- Medium/large furniture items (dining tables, dining chairs, armchairs, sofas, cabinets, sideboards, nightstands, beds and any other items over 20 lbs)
- Mattresses
- Bedding (including throws), towels, and bath products (for sanitary reasons)
- Hardwired lighting
- Rugs
- Floor model and as-is items
- Items damaged through normal wear, such as sun exposure, humidity, or other natural factors
CANCELLATIONS
Online orders can be canceled within 24 hours for no charge. A cancellation request after 24 - 48 hours incurs a 25% restocking fee to the client.. After 48 hours, online orders cannot be canceled and are subject to the final sale policy.
Items eligible for return or exchange: Items that arrive damaged if notified within 48 hours of delivery or pick-up.
Price Honouring
We do not honour prices for previously placed orders, purchases made in our shop, POS purchases, or backordered items. You are more than welcome to wait until our promotional periods to purchase your items.
Cancellation of a Backordered Item
Backordered items can only be canceled within 48 hours of placing the original order. This does not apply to any made-to-order pieces. Please contact us if you would like to cancel an order. Kindly note, if you cancel your backordered item in order to process a new order at a promotional price, your originally ordered piece will no longer be reserved. It is more than likely that your new order will be fulfilled at a later date than your original order.
SHIPPING
Although it may not be as high a news topic at the moment as it was during the first wave of Covid, all ports are currently facing huge congestion problems due to the still very active impacts this has had on our manufacturing and transportation sector.
Our curated items are most commonly manufactured and shipped from all parts of North America, and overseas. Covid factory closures, such as what's happened in China, and worker shortages at factories exacerbate the problems. Many manufacturers are still quoting 1 year lead times whereas in the past they might have been able to produce in 30 - 90 days. Add on material shortages preventing production lines from running at 100%, and the lack of available truck drivers that we rely upon for the transport of goods, which extends further the delays and increases costs, and you have a real web of challenges to get items to clients.
This obviously has made it very difficult to keep up with the customer service around delays and we are working a huge amount to try to keep up. It's a time in history that has never happened before in terms of shipping and manufacturing challenges, as crazy as this sounds it's truely unfortunate for all of us.
This situation does not touch only our small business - West of Main, but a very wide range of retailers. We want to reassure you that we are very confident with our commercial partners, and we know they are working tirelessly to ensure we get our shipments as fast as possible so that we can deliver your items to you ASAP for you to enjoy!
We are sorry for this inconvenience, we know this is not ideal. Unfortunately, these delays are out of our control, but we will send you an email when we receive your items or have tracking information for shipping to your door.
We appreciate your patience and understanding.
kind regards,
the WOM Team
For delivery items for which we are not provided a tracking number, after the order item reaches your local area, the delivery company may contact you via phone, email or text to schedule a delivery date and time that works for you. Some items will require a signature to complete the delivery.
WHERE WE SHIP
We ship across Canada and the mainland USA!
If you are shipping to a remote or rural location, please be advised there may be additional delivery fees. We will contact you with a quote after your order is placed. Feel free to reach out prior to placing your order should you have any questions or concerns.
OUR SHIPPING PARTNERSHIP WITH ROUTE
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.
Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.
If you experienced an issue with your order, please file a claim with Route’s team here.
CURBSIDE DELIVERY
Curbside delivery is delivered by a third-party freight company and will be adhering to all Covid-19 safety standards. This means your order can be delivered to a main entrance, garage or driveway.
IN - STORE PICKUP
We offer free in-store pick up with in 7 days of purchase from our Ottawa showroom and warehouse. Please note this option is currently only available to local Ottawa customers. We will contact you once your order has been received and is ready for pickup.
***Kindly note that West of Main is a small local business with limited warehouse storage available. We are happy to hold onto your order for a few days, however, please do attempt to pick up your complete order as soon as possible after purchasing and being alerted to its arrival at our warehouse.
***Should you NOT pick up your order in a timely manner, after four weeks, we will be forced to resell this item to recoup our costs for storage and administration fees.
CUSTOM & MADE TO ORDER ITEMS
Many of our large furniture pieces and artwork are custom/made to order. For estimated shipping timelines please refer to product pages. Due to their custom nature , all made to order pieces are final sale.
IN STOCK & WAREHOUSE ITEMS
If in stock at our warehouse, most pieces ship within 2-4 weeks of order receipt, unless otherwise specified. We strive to have all in stock items shipped as quickly as possible. Please feel free to contact us if you’d like to know if an item you’re interested in is in stock.
BEFORE YOU ORDER
Please measure every entryway into your home and into the desired room. It is your responsibility to make sure the item(s) will fit into your space. This is especially important when ordering furniture, and fixtures as these items tend to be the hardest to get into one’s home.
If you live in an apartment building please also measure your elevator and staircases.
If items do not fit into your home, we do not refund delivery and the item(s) are bound by the specific item’s return policy.
For tips on how to measure, click here
RATES & SERVICE
Our shipping costs are calculated by size, shape, weight and distance of shipping address. Your shipping fee should be added to your cart at checkout after a postal or zip code is entered. There should ALWAYS be a shipping cost for each order. If there is no shipping fee added at your checkout session, our team will contact you with the proper price to ship your order to you. There is a cost to the customer for shipping for ALL orders.
***Kindly note that due to complications due to COVID-19 on the manufacturing and shipping industries, as well as vessel, container, vehicle and driver shortages, all shipping rates provided at time of checkout are ESTIMATES and are subject to change at West of Main’s discretion. Shipping rates change daily and we, as a local business, are committed to providing you the best possible rates.
US CUSTOMS & DUTIES
Customers are responsible for all import taxes, duties, carrier fees, and custom declarations. You will be contacted prior to or on delivery to complete any necessary payments. Any rejected orders due to customs and duties will be shipped back to our warehouse at your expense and may be refunded in the form of a store credit. If there is a refund amount, the refund will be the original amount, less return shipping, duties, and brokerage, a handling fee charge, and less a 25% restocking fee. If applicable, a refund will be processed within 5 business days once we have received the pieces back at our warehouse.
WHITE GLOVE DELIVERY DEPOSIT
It is recommended that all larger furniture pieces be delivered with our White Glove delivery service providers. If you've selected White Glove as your shipping method, they will unpack each item, place it in your room of choice, provide assembly, and remove all packaging from the property.
Once you receive your piece, you are responsible for inspecting the item and pointing out any damages you find before signing the docket. Before the White Glove representative leaves your location, they will require a signature confirming that you acknowledge there was no damage to your order. If there is damage, please note any specific impairments on the Proof of Delivery form before signing. If signed without note of damages, West of Main will not be responsible for any damage or imperfections you may find, and will not provide any compensation. White Glove shipping provides the highest peace of mind for your furniture investment.
Kindly note, White Glove delivery is unable to remove or move existing furniture, mount art, remove or hang lighting or mirrors, connect any electrical items, or make any other modifications to your home.
For all White Glove delivery, a DEPOSIT will be charged at time of checkout. Once your order has been placed, we will contact you via email with the final White Glove shipping total cost. To ensure a safe and quick delivery, be sure to follow the below:
- Clear or move any existing furniture that may block entrances, doorways, and staircases
- Ensure your rugs are set in place
- Remove any frames or artwork from walls that may be susceptible to damage
- Secure any low-hanging light fixtures
- Remove any doors that may be necessary
- Place any pets in another room of your home
If you live in a building that requires the use of an elevator, be sure to book its use in advance. Please measure the opening and height of the elevator door to ensure pieces will fit.
For tips on how to measure, click here.
During the winter season, please clear all driveways and walkways of snow and ice to ensure the safety of our delivery team and the security of your products.
DAMAGES
***Kindly note that natural and organic materials, such as our beautiful wooden pieces, are subject to variations and imperfections that add texture and layers to the story of the piece. These variations can occur during the manufacturing process, or while in your home as they adjust to the temperature and humidity of your space and climate. These variations are not considered defects and, therefore, are not classified as items eligible for return or damage claims.
When submitting a request to have your item considered for a damage claim, please remember to be kind and courteous to our customer service representatives. They want to ensure you have a positive customer service experience, so please treat them kindly and with respect!
Damages to the merchandise while in transit or defects in manufacturing are rare but occasionally do happen. If your product arrives damaged, please email us at shoppe@westofmaindesign.com within 48 hours of delivery with a detailed and clear description of the damages in question, include your order number, shoot and attach multiple clear, in-focus photos of the damaged product and any damages to the original packaging, including the box in which it arrived. Please take multiple in-focus, close ups and wide-angled, full product photos in order for us to easily and clearly reference the damages reported. If we do not receive the required information / images we will have to deny your claim.
Please fully inspect your furniture at the time of delivery and communicate any damage or defect to our customer experience team within 48 hours of order receipt, so that we may file a damage claim with our manufacturer and include it in your delivery documents.
If you refuse your furniture, artwork, lighting, rug, and/or mirror delivery due to damage or manufacturing defect, the piece will be brought back to the local delivery terminal. We will then review and evaluate the condition of the piece. Please note, the claims process for damaged furniture, artwork, lighting, rugs, and mirrors takes 3-5 weeks to finalize. Our team will work diligently to have a replacement issued and shipped as soon as possible. Kindly note, replacements can only be for the same piece and are subject to availability.
Shipping Timeline
Thank you for your continued support and understanding throughout this unprecedented time in history. We continue to strive to meet all Estimated Delivery Dates, but due to global supply chain challenges, there may be a need to extend these dates. Please know that we will continue to do everything we can to get your items shipped to you as soon as possible, but due to measures outside of our control we will not be accepting returns or cancellations for delayed shipments. Thank you, and let's continue to get through this together.
Cornwall Collection | Mocha / Natural
Regular price $127.00/
The Cornwall Collection offers a timeless and classic look with its hand-woven blend of jute and wool. Its neutral colors and natural materials make it easy to style in a range of spaces, from bedrooms to dining rooms. Crafted in India with certified GoodWeave materials, this rug is an ethically-made and elegant addition to any home. Designed by Jean Stoffer for Loloi.
SPECS & CARE
SPECS
- Hand Woven
- 53% Jute | 47% Wool
- Made in India
- Pile Height: 0.5"
- Backing: Cotton Canvas
CARE
- Clean spills immediately by blotting with a clean, white dry sponge or cloth. Professional cleaning is recommended.
- An appropriate rug pad is highly recommended on all surfaces to prevent slipping, add cushion, and improve durability.
- Expect to shed. Vacuum regularly. For vacuuming, use a vacuum cleaner without a beater bar or one where you can set the bar to the highest pile setting.
- If your vacuum has variable power settings, set it on low.
- Vacuum the full length of the rug, turn, and repeat to the next area, rather than back and forth motion.
RETURNS
Returning your Item
We only accept returns on eligible items indicated below. Please carefully check the list below to ensure your item qualifies before reaching out for a return. We ask that all requests for returns are brought to our attention within 7 days of receiving the product. Please reach out to our customer service associates for approval of your return and to initiate the return process.
shoppe@westofmaindesign.com
Shipping costs to send the item back to our store warehouse will be the responsibility of the buyer. Once products have been received back at our warehouse, they will be inspected to ensure they are in their original condition and packaging. Products are to be unused. Refunds will only be processed to store credit within 7 days from the date of receipt. Returns are for store credit only.
In most cases, a 25% restocking fee and/or damage fee will be charged to the client. Please ensure the item has been packaged carefully and correctly for shipping.
Do not ship items back to our store warehouse without pre-approval, as we will need to review returns on a case-by-case basis. We do not accept returns on all items due to cost and space reasons.
Items Eligible for Return:
- Decor
- Plug-in lighting purchased in-store
- Small accessories
Items Ineligible for Return:
- Custom or made-to-order items, including artwork and furniture
- Medium/large furniture items (dining tables, dining chairs, armchairs, sofas, cabinets, sideboards, nightstands, beds and any other items over 20 lbs)
- Mattresses
- Bedding (including throws), towels, and bath products (for sanitary reasons)
- Hardwired lighting
- Rugs
- Floor model and as-is items
- Items damaged through normal wear, such as sun exposure, humidity, or other natural factors
CANCELLATIONS
Online orders can be canceled within 24 hours for no charge. A cancellation request after 24 - 48 hours incurs a 25% restocking fee to the client.. After 48 hours, online orders cannot be canceled and are subject to the final sale policy.
Items eligible for return or exchange: Items that arrive damaged if notified within 48 hours of delivery or pick-up.
Price Honouring
We do not honour prices for previously placed orders, purchases made in our shop, POS purchases, or backordered items. You are more than welcome to wait until our promotional periods to purchase your items.
Cancellation of a Backordered Item
Backordered items can only be canceled within 48 hours of placing the original order. This does not apply to any made-to-order pieces. Please contact us if you would like to cancel an order. Kindly note, if you cancel your backordered item in order to process a new order at a promotional price, your originally ordered piece will no longer be reserved. It is more than likely that your new order will be fulfilled at a later date than your original order.
SHIPPING
Although it may not be as high a news topic at the moment as it was during the first wave of Covid, all ports are currently facing huge congestion problems due to the still very active impacts this has had on our manufacturing and transportation sector.
Our curated items are most commonly manufactured and shipped from all parts of North America, and overseas. Covid factory closures, such as what's happened in China, and worker shortages at factories exacerbate the problems. Many manufacturers are still quoting 1 year lead times whereas in the past they might have been able to produce in 30 - 90 days. Add on material shortages preventing production lines from running at 100%, and the lack of available truck drivers that we rely upon for the transport of goods, which extends further the delays and increases costs, and you have a real web of challenges to get items to clients.
This obviously has made it very difficult to keep up with the customer service around delays and we are working a huge amount to try to keep up. It's a time in history that has never happened before in terms of shipping and manufacturing challenges, as crazy as this sounds it's truely unfortunate for all of us.
This situation does not touch only our small business - West of Main, but a very wide range of retailers. We want to reassure you that we are very confident with our commercial partners, and we know they are working tirelessly to ensure we get our shipments as fast as possible so that we can deliver your items to you ASAP for you to enjoy!
We are sorry for this inconvenience, we know this is not ideal. Unfortunately, these delays are out of our control, but we will send you an email when we receive your items or have tracking information for shipping to your door.
We appreciate your patience and understanding.
kind regards,
the WOM Team
For delivery items for which we are not provided a tracking number, after the order item reaches your local area, the delivery company may contact you via phone, email or text to schedule a delivery date and time that works for you. Some items will require a signature to complete the delivery.
WHERE WE SHIP
We ship across Canada and the mainland USA!
If you are shipping to a remote or rural location, please be advised there may be additional delivery fees. We will contact you with a quote after your order is placed. Feel free to reach out prior to placing your order should you have any questions or concerns.
OUR SHIPPING PARTNERSHIP WITH ROUTE
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.
Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.
If you experienced an issue with your order, please file a claim with Route’s team here.
CURBSIDE DELIVERY
Curbside delivery is delivered by a third-party freight company and will be adhering to all Covid-19 safety standards. This means your order can be delivered to a main entrance, garage or driveway.
IN - STORE PICKUP
We offer free in-store pick up with in 7 days of purchase from our Ottawa showroom and warehouse. Please note this option is currently only available to local Ottawa customers. We will contact you once your order has been received and is ready for pickup.
***Kindly note that West of Main is a small local business with limited warehouse storage available. We are happy to hold onto your order for a few days, however, please do attempt to pick up your complete order as soon as possible after purchasing and being alerted to its arrival at our warehouse.
***Should you NOT pick up your order in a timely manner, after four weeks, we will be forced to resell this item to recoup our costs for storage and administration fees.
CUSTOM & MADE TO ORDER ITEMS
Many of our large furniture pieces and artwork are custom/made to order. For estimated shipping timelines please refer to product pages. Due to their custom nature , all made to order pieces are final sale.
IN STOCK & WAREHOUSE ITEMS
If in stock at our warehouse, most pieces ship within 2-4 weeks of order receipt, unless otherwise specified. We strive to have all in stock items shipped as quickly as possible. Please feel free to contact us if you’d like to know if an item you’re interested in is in stock.
BEFORE YOU ORDER
Please measure every entryway into your home and into the desired room. It is your responsibility to make sure the item(s) will fit into your space. This is especially important when ordering furniture, and fixtures as these items tend to be the hardest to get into one’s home.
If you live in an apartment building please also measure your elevator and staircases.
If items do not fit into your home, we do not refund delivery and the item(s) are bound by the specific item’s return policy.
For tips on how to measure, click here
RATES & SERVICE
Our shipping costs are calculated by size, shape, weight and distance of shipping address. Your shipping fee should be added to your cart at checkout after a postal or zip code is entered. There should ALWAYS be a shipping cost for each order. If there is no shipping fee added at your checkout session, our team will contact you with the proper price to ship your order to you. There is a cost to the customer for shipping for ALL orders.
***Kindly note that due to complications due to COVID-19 on the manufacturing and shipping industries, as well as vessel, container, vehicle and driver shortages, all shipping rates provided at time of checkout are ESTIMATES and are subject to change at West of Main’s discretion. Shipping rates change daily and we, as a local business, are committed to providing you the best possible rates.
US CUSTOMS & DUTIES
Customers are responsible for all import taxes, duties, carrier fees, and custom declarations. You will be contacted prior to or on delivery to complete any necessary payments. Any rejected orders due to customs and duties will be shipped back to our warehouse at your expense and may be refunded in the form of a store credit. If there is a refund amount, the refund will be the original amount, less return shipping, duties, and brokerage, a handling fee charge, and less a 25% restocking fee. If applicable, a refund will be processed within 5 business days once we have received the pieces back at our warehouse.
WHITE GLOVE DELIVERY DEPOSIT
It is recommended that all larger furniture pieces be delivered with our White Glove delivery service providers. If you've selected White Glove as your shipping method, they will unpack each item, place it in your room of choice, provide assembly, and remove all packaging from the property.
Once you receive your piece, you are responsible for inspecting the item and pointing out any damages you find before signing the docket. Before the White Glove representative leaves your location, they will require a signature confirming that you acknowledge there was no damage to your order. If there is damage, please note any specific impairments on the Proof of Delivery form before signing. If signed without note of damages, West of Main will not be responsible for any damage or imperfections you may find, and will not provide any compensation. White Glove shipping provides the highest peace of mind for your furniture investment.
Kindly note, White Glove delivery is unable to remove or move existing furniture, mount art, remove or hang lighting or mirrors, connect any electrical items, or make any other modifications to your home.
For all White Glove delivery, a DEPOSIT will be charged at time of checkout. Once your order has been placed, we will contact you via email with the final White Glove shipping total cost. To ensure a safe and quick delivery, be sure to follow the below:
- Clear or move any existing furniture that may block entrances, doorways, and staircases
- Ensure your rugs are set in place
- Remove any frames or artwork from walls that may be susceptible to damage
- Secure any low-hanging light fixtures
- Remove any doors that may be necessary
- Place any pets in another room of your home
If you live in a building that requires the use of an elevator, be sure to book its use in advance. Please measure the opening and height of the elevator door to ensure pieces will fit.
For tips on how to measure, click here.
During the winter season, please clear all driveways and walkways of snow and ice to ensure the safety of our delivery team and the security of your products.
DAMAGES
***Kindly note that natural and organic materials, such as our beautiful wooden pieces, are subject to variations and imperfections that add texture and layers to the story of the piece. These variations can occur during the manufacturing process, or while in your home as they adjust to the temperature and humidity of your space and climate. These variations are not considered defects and, therefore, are not classified as items eligible for return or damage claims.
When submitting a request to have your item considered for a damage claim, please remember to be kind and courteous to our customer service representatives. They want to ensure you have a positive customer service experience, so please treat them kindly and with respect!
Damages to the merchandise while in transit or defects in manufacturing are rare but occasionally do happen. If your product arrives damaged, please email us at shoppe@westofmaindesign.com within 48 hours of delivery with a detailed and clear description of the damages in question, include your order number, shoot and attach multiple clear, in-focus photos of the damaged product and any damages to the original packaging, including the box in which it arrived. Please take multiple in-focus, close ups and wide-angled, full product photos in order for us to easily and clearly reference the damages reported. If we do not receive the required information / images we will have to deny your claim.
Please fully inspect your furniture at the time of delivery and communicate any damage or defect to our customer experience team within 48 hours of order receipt, so that we may file a damage claim with our manufacturer and include it in your delivery documents.
If you refuse your furniture, artwork, lighting, rug, and/or mirror delivery due to damage or manufacturing defect, the piece will be brought back to the local delivery terminal. We will then review and evaluate the condition of the piece. Please note, the claims process for damaged furniture, artwork, lighting, rugs, and mirrors takes 3-5 weeks to finalize. Our team will work diligently to have a replacement issued and shipped as soon as possible. Kindly note, replacements can only be for the same piece and are subject to availability.
Shipping Timeline
Thank you for your continued support and understanding throughout this unprecedented time in history. We continue to strive to meet all Estimated Delivery Dates, but due to global supply chain challenges, there may be a need to extend these dates. Please know that we will continue to do everything we can to get your items shipped to you as soon as possible, but due to measures outside of our control we will not be accepting returns or cancellations for delayed shipments. Thank you, and let's continue to get through this together.
Deven Charcoal / Blush Rug 2'-6" x 7'-6"
Regular price $254.00 Sale price $121.00 Save $133.00/
The Deven Charcoal / Blush Rug features warm colours and timeless design. The 100% polyester power-loomed rug captures the soul of a one-of-a-kind rug through advanced printing technology.
SPECS & CARE
SPECS
- Power Loomed
- 100% Polyester Pile
- Made in Turkey
- Pile Height: 0.25"
- Backing: No Backing
CARE
- Clean spills immediately by blotting with a clean sponge or cloth.
- Vacuum carefully without beater bar.
- Professional cleaning recommended. Rug pad recommended for use on hard floor.
RETURNS
Returning your Item
We only accept returns on eligible items indicated below. Please carefully check the list below to ensure your item qualifies before reaching out for a return. We ask that all requests for returns are brought to our attention within 7 days of receiving the product. Please reach out to our customer service associates for approval of your return and to initiate the return process.
shoppe@westofmaindesign.com
Shipping costs to send the item back to our store warehouse will be the responsibility of the buyer. Once products have been received back at our warehouse, they will be inspected to ensure they are in their original condition and packaging. Products are to be unused. Refunds will only be processed to store credit within 7 days from the date of receipt. Returns are for store credit only.
In most cases, a 25% restocking fee and/or damage fee will be charged to the client. Please ensure the item has been packaged carefully and correctly for shipping.
Do not ship items back to our store warehouse without pre-approval, as we will need to review returns on a case-by-case basis. We do not accept returns on all items due to cost and space reasons.
Items Eligible for Return:
- Decor
- Plug-in lighting purchased in-store
- Small accessories
Items Ineligible for Return:
- Custom or made-to-order items, including artwork and furniture
- Medium/large furniture items (dining tables, dining chairs, armchairs, sofas, cabinets, sideboards, nightstands, beds and any other items over 20 lbs)
- Mattresses
- Bedding (including throws), towels, and bath products (for sanitary reasons)
- Hardwired lighting
- Rugs
- Floor model and as-is items
- Items damaged through normal wear, such as sun exposure, humidity, or other natural factors
CANCELLATIONS
Online orders can be canceled within 24 hours for no charge. A cancellation request after 24 - 48 hours incurs a 25% restocking fee to the client.. After 48 hours, online orders cannot be canceled and are subject to the final sale policy.
Items eligible for return or exchange: Items that arrive damaged if notified within 48 hours of delivery or pick-up.
Price Honouring
We do not honour prices for previously placed orders, purchases made in our shop, POS purchases, or backordered items. You are more than welcome to wait until our promotional periods to purchase your items.
Cancellation of a Backordered Item
Backordered items can only be canceled within 48 hours of placing the original order. This does not apply to any made-to-order pieces. Please contact us if you would like to cancel an order. Kindly note, if you cancel your backordered item in order to process a new order at a promotional price, your originally ordered piece will no longer be reserved. It is more than likely that your new order will be fulfilled at a later date than your original order.
SHIPPING
Although it may not be as high a news topic at the moment as it was during the first wave of Covid, all ports are currently facing huge congestion problems due to the still very active impacts this has had on our manufacturing and transportation sector.
Our curated items are most commonly manufactured and shipped from all parts of North America, and overseas. Covid factory closures, such as what's happened in China, and worker shortages at factories exacerbate the problems. Many manufacturers are still quoting 1 year lead times whereas in the past they might have been able to produce in 30 - 90 days. Add on material shortages preventing production lines from running at 100%, and the lack of available truck drivers that we rely upon for the transport of goods, which extends further the delays and increases costs, and you have a real web of challenges to get items to clients.
This obviously has made it very difficult to keep up with the customer service around delays and we are working a huge amount to try to keep up. It's a time in history that has never happened before in terms of shipping and manufacturing challenges, as crazy as this sounds it's truely unfortunate for all of us.
This situation does not touch only our small business - West of Main, but a very wide range of retailers. We want to reassure you that we are very confident with our commercial partners, and we know they are working tirelessly to ensure we get our shipments as fast as possible so that we can deliver your items to you ASAP for you to enjoy!
We are sorry for this inconvenience, we know this is not ideal. Unfortunately, these delays are out of our control, but we will send you an email when we receive your items or have tracking information for shipping to your door.
We appreciate your patience and understanding.
kind regards,
the WOM Team
For delivery items for which we are not provided a tracking number, after the order item reaches your local area, the delivery company may contact you via phone, email or text to schedule a delivery date and time that works for you. Some items will require a signature to complete the delivery.
WHERE WE SHIP
We ship across Canada and the mainland USA!
If you are shipping to a remote or rural location, please be advised there may be additional delivery fees. We will contact you with a quote after your order is placed. Feel free to reach out prior to placing your order should you have any questions or concerns.
OUR SHIPPING PARTNERSHIP WITH ROUTE
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.
Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.
If you experienced an issue with your order, please file a claim with Route’s team here.
CURBSIDE DELIVERY
Curbside delivery is delivered by a third-party freight company and will be adhering to all Covid-19 safety standards. This means your order can be delivered to a main entrance, garage or driveway.
IN - STORE PICKUP
We offer free in-store pick up with in 7 days of purchase from our Ottawa showroom and warehouse. Please note this option is currently only available to local Ottawa customers. We will contact you once your order has been received and is ready for pickup.
***Kindly note that West of Main is a small local business with limited warehouse storage available. We are happy to hold onto your order for a few days, however, please do attempt to pick up your complete order as soon as possible after purchasing and being alerted to its arrival at our warehouse.
***Should you NOT pick up your order in a timely manner, after four weeks, we will be forced to resell this item to recoup our costs for storage and administration fees.
CUSTOM & MADE TO ORDER ITEMS
Many of our large furniture pieces and artwork are custom/made to order. For estimated shipping timelines please refer to product pages. Due to their custom nature , all made to order pieces are final sale.
IN STOCK & WAREHOUSE ITEMS
If in stock at our warehouse, most pieces ship within 2-4 weeks of order receipt, unless otherwise specified. We strive to have all in stock items shipped as quickly as possible. Please feel free to contact us if you’d like to know if an item you’re interested in is in stock.
BEFORE YOU ORDER
Please measure every entryway into your home and into the desired room. It is your responsibility to make sure the item(s) will fit into your space. This is especially important when ordering furniture, and fixtures as these items tend to be the hardest to get into one’s home.
If you live in an apartment building please also measure your elevator and staircases.
If items do not fit into your home, we do not refund delivery and the item(s) are bound by the specific item’s return policy.
For tips on how to measure, click here
RATES & SERVICE
Our shipping costs are calculated by size, shape, weight and distance of shipping address. Your shipping fee should be added to your cart at checkout after a postal or zip code is entered. There should ALWAYS be a shipping cost for each order. If there is no shipping fee added at your checkout session, our team will contact you with the proper price to ship your order to you. There is a cost to the customer for shipping for ALL orders.
***Kindly note that due to complications due to COVID-19 on the manufacturing and shipping industries, as well as vessel, container, vehicle and driver shortages, all shipping rates provided at time of checkout are ESTIMATES and are subject to change at West of Main’s discretion. Shipping rates change daily and we, as a local business, are committed to providing you the best possible rates.
US CUSTOMS & DUTIES
Customers are responsible for all import taxes, duties, carrier fees, and custom declarations. You will be contacted prior to or on delivery to complete any necessary payments. Any rejected orders due to customs and duties will be shipped back to our warehouse at your expense and may be refunded in the form of a store credit. If there is a refund amount, the refund will be the original amount, less return shipping, duties, and brokerage, a handling fee charge, and less a 25% restocking fee. If applicable, a refund will be processed within 5 business days once we have received the pieces back at our warehouse.
WHITE GLOVE DELIVERY DEPOSIT
It is recommended that all larger furniture pieces be delivered with our White Glove delivery service providers. If you've selected White Glove as your shipping method, they will unpack each item, place it in your room of choice, provide assembly, and remove all packaging from the property.
Once you receive your piece, you are responsible for inspecting the item and pointing out any damages you find before signing the docket. Before the White Glove representative leaves your location, they will require a signature confirming that you acknowledge there was no damage to your order. If there is damage, please note any specific impairments on the Proof of Delivery form before signing. If signed without note of damages, West of Main will not be responsible for any damage or imperfections you may find, and will not provide any compensation. White Glove shipping provides the highest peace of mind for your furniture investment.
Kindly note, White Glove delivery is unable to remove or move existing furniture, mount art, remove or hang lighting or mirrors, connect any electrical items, or make any other modifications to your home.
For all White Glove delivery, a DEPOSIT will be charged at time of checkout. Once your order has been placed, we will contact you via email with the final White Glove shipping total cost. To ensure a safe and quick delivery, be sure to follow the below:
- Clear or move any existing furniture that may block entrances, doorways, and staircases
- Ensure your rugs are set in place
- Remove any frames or artwork from walls that may be susceptible to damage
- Secure any low-hanging light fixtures
- Remove any doors that may be necessary
- Place any pets in another room of your home
If you live in a building that requires the use of an elevator, be sure to book its use in advance. Please measure the opening and height of the elevator door to ensure pieces will fit.
For tips on how to measure, click here.
During the winter season, please clear all driveways and walkways of snow and ice to ensure the safety of our delivery team and the security of your products.
DAMAGES
***Kindly note that natural and organic materials, such as our beautiful wooden pieces, are subject to variations and imperfections that add texture and layers to the story of the piece. These variations can occur during the manufacturing process, or while in your home as they adjust to the temperature and humidity of your space and climate. These variations are not considered defects and, therefore, are not classified as items eligible for return or damage claims.
When submitting a request to have your item considered for a damage claim, please remember to be kind and courteous to our customer service representatives. They want to ensure you have a positive customer service experience, so please treat them kindly and with respect!
Damages to the merchandise while in transit or defects in manufacturing are rare but occasionally do happen. If your product arrives damaged, please email us at shoppe@westofmaindesign.com within 48 hours of delivery with a detailed and clear description of the damages in question, include your order number, shoot and attach multiple clear, in-focus photos of the damaged product and any damages to the original packaging, including the box in which it arrived. Please take multiple in-focus, close ups and wide-angled, full product photos in order for us to easily and clearly reference the damages reported. If we do not receive the required information / images we will have to deny your claim.
Please fully inspect your furniture at the time of delivery and communicate any damage or defect to our customer experience team within 48 hours of order receipt, so that we may file a damage claim with our manufacturer and include it in your delivery documents.
If you refuse your furniture, artwork, lighting, rug, and/or mirror delivery due to damage or manufacturing defect, the piece will be brought back to the local delivery terminal. We will then review and evaluate the condition of the piece. Please note, the claims process for damaged furniture, artwork, lighting, rugs, and mirrors takes 3-5 weeks to finalize. Our team will work diligently to have a replacement issued and shipped as soon as possible. Kindly note, replacements can only be for the same piece and are subject to availability.
Shipping Timeline
Thank you for your continued support and understanding throughout this unprecedented time in history. We continue to strive to meet all Estimated Delivery Dates, but due to global supply chain challenges, there may be a need to extend these dates. Please know that we will continue to do everything we can to get your items shipped to you as soon as possible, but due to measures outside of our control we will not be accepting returns or cancellations for delayed shipments. Thank you, and let's continue to get through this together.
Diego Natural Pillow
Regular price $157.00/
The Diego Natural Pillow is hand woven with a stitched striped pattern. The contrasting tones of cream and beige create a beautiful addition to your armchair, sofa or in your bedroom.
Crafted by Loloi for Amber Lewis.
SPECS & CARE
SPECS
- Dimensions: 13" x 21"
- Materials: 100% Cotton
- Backing: Beige
- Made in India
CARE
- Spot Clean Only
RETURNS
Returning your Item
We only accept returns on eligible items indicated below. Please carefully check the list below to ensure your item qualifies before reaching out for a return. We ask that all requests for returns are brought to our attention within 7 days of receiving the product. Please reach out to our customer service associates for approval of your return and to initiate the return process.
shoppe@westofmaindesign.com
Shipping costs to send the item back to our store warehouse will be the responsibility of the buyer. Once products have been received back at our warehouse, they will be inspected to ensure they are in their original condition and packaging. Products are to be unused. Refunds will only be processed to store credit within 7 days from the date of receipt. Returns are for store credit only.
In most cases, a 25% restocking fee and/or damage fee will be charged to the client. Please ensure the item has been packaged carefully and correctly for shipping.
Do not ship items back to our store warehouse without pre-approval, as we will need to review returns on a case-by-case basis. We do not accept returns on all items due to cost and space reasons.
Items Eligible for Return:
- Decor
- Plug-in lighting purchased in-store
- Small accessories
Items Ineligible for Return:
- Custom or made-to-order items, including artwork and furniture
- Medium/large furniture items (dining tables, dining chairs, armchairs, sofas, cabinets, sideboards, nightstands, beds and any other items over 20 lbs)
- Mattresses
- Bedding (including throws), towels, and bath products (for sanitary reasons)
- Hardwired lighting
- Rugs
- Floor model and as-is items
- Items damaged through normal wear, such as sun exposure, humidity, or other natural factors
CANCELLATIONS
Online orders can be canceled within 24 hours for no charge. A cancellation request after 24 - 48 hours incurs a 25% restocking fee to the client.. After 48 hours, online orders cannot be canceled and are subject to the final sale policy.
Items eligible for return or exchange: Items that arrive damaged if notified within 48 hours of delivery or pick-up.
Price Honouring
We do not honour prices for previously placed orders, purchases made in our shop, POS purchases, or backordered items. You are more than welcome to wait until our promotional periods to purchase your items.
Cancellation of a Backordered Item
Backordered items can only be canceled within 48 hours of placing the original order. This does not apply to any made-to-order pieces. Please contact us if you would like to cancel an order. Kindly note, if you cancel your backordered item in order to process a new order at a promotional price, your originally ordered piece will no longer be reserved. It is more than likely that your new order will be fulfilled at a later date than your original order.
SHIPPING
Although it may not be as high a news topic at the moment as it was during the first wave of Covid, all ports are currently facing huge congestion problems due to the still very active impacts this has had on our manufacturing and transportation sector.
Our curated items are most commonly manufactured and shipped from all parts of North America, and overseas. Covid factory closures, such as what's happened in China, and worker shortages at factories exacerbate the problems. Many manufacturers are still quoting 1 year lead times whereas in the past they might have been able to produce in 30 - 90 days. Add on material shortages preventing production lines from running at 100%, and the lack of available truck drivers that we rely upon for the transport of goods, which extends further the delays and increases costs, and you have a real web of challenges to get items to clients.
This obviously has made it very difficult to keep up with the customer service around delays and we are working a huge amount to try to keep up. It's a time in history that has never happened before in terms of shipping and manufacturing challenges, as crazy as this sounds it's truely unfortunate for all of us.
This situation does not touch only our small business - West of Main, but a very wide range of retailers. We want to reassure you that we are very confident with our commercial partners, and we know they are working tirelessly to ensure we get our shipments as fast as possible so that we can deliver your items to you ASAP for you to enjoy!
We are sorry for this inconvenience, we know this is not ideal. Unfortunately, these delays are out of our control, but we will send you an email when we receive your items or have tracking information for shipping to your door.
We appreciate your patience and understanding.
kind regards,
the WOM Team
For delivery items for which we are not provided a tracking number, after the order item reaches your local area, the delivery company may contact you via phone, email or text to schedule a delivery date and time that works for you. Some items will require a signature to complete the delivery.
WHERE WE SHIP
We ship across Canada and the mainland USA!
If you are shipping to a remote or rural location, please be advised there may be additional delivery fees. We will contact you with a quote after your order is placed. Feel free to reach out prior to placing your order should you have any questions or concerns.
OUR SHIPPING PARTNERSHIP WITH ROUTE
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.
Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.
If you experienced an issue with your order, please file a claim with Route’s team here.
CURBSIDE DELIVERY
Curbside delivery is delivered by a third-party freight company and will be adhering to all Covid-19 safety standards. This means your order can be delivered to a main entrance, garage or driveway.
IN - STORE PICKUP
We offer free in-store pick up with in 7 days of purchase from our Ottawa showroom and warehouse. Please note this option is currently only available to local Ottawa customers. We will contact you once your order has been received and is ready for pickup.
***Kindly note that West of Main is a small local business with limited warehouse storage available. We are happy to hold onto your order for a few days, however, please do attempt to pick up your complete order as soon as possible after purchasing and being alerted to its arrival at our warehouse.
***Should you NOT pick up your order in a timely manner, after four weeks, we will be forced to resell this item to recoup our costs for storage and administration fees.
CUSTOM & MADE TO ORDER ITEMS
Many of our large furniture pieces and artwork are custom/made to order. For estimated shipping timelines please refer to product pages. Due to their custom nature , all made to order pieces are final sale.
IN STOCK & WAREHOUSE ITEMS
If in stock at our warehouse, most pieces ship within 2-4 weeks of order receipt, unless otherwise specified. We strive to have all in stock items shipped as quickly as possible. Please feel free to contact us if you’d like to know if an item you’re interested in is in stock.
BEFORE YOU ORDER
Please measure every entryway into your home and into the desired room. It is your responsibility to make sure the item(s) will fit into your space. This is especially important when ordering furniture, and fixtures as these items tend to be the hardest to get into one’s home.
If you live in an apartment building please also measure your elevator and staircases.
If items do not fit into your home, we do not refund delivery and the item(s) are bound by the specific item’s return policy.
For tips on how to measure, click here
RATES & SERVICE
Our shipping costs are calculated by size, shape, weight and distance of shipping address. Your shipping fee should be added to your cart at checkout after a postal or zip code is entered. There should ALWAYS be a shipping cost for each order. If there is no shipping fee added at your checkout session, our team will contact you with the proper price to ship your order to you. There is a cost to the customer for shipping for ALL orders.
***Kindly note that due to complications due to COVID-19 on the manufacturing and shipping industries, as well as vessel, container, vehicle and driver shortages, all shipping rates provided at time of checkout are ESTIMATES and are subject to change at West of Main’s discretion. Shipping rates change daily and we, as a local business, are committed to providing you the best possible rates.
US CUSTOMS & DUTIES
Customers are responsible for all import taxes, duties, carrier fees, and custom declarations. You will be contacted prior to or on delivery to complete any necessary payments. Any rejected orders due to customs and duties will be shipped back to our warehouse at your expense and may be refunded in the form of a store credit. If there is a refund amount, the refund will be the original amount, less return shipping, duties, and brokerage, a handling fee charge, and less a 25% restocking fee. If applicable, a refund will be processed within 5 business days once we have received the pieces back at our warehouse.
WHITE GLOVE DELIVERY DEPOSIT
It is recommended that all larger furniture pieces be delivered with our White Glove delivery service providers. If you've selected White Glove as your shipping method, they will unpack each item, place it in your room of choice, provide assembly, and remove all packaging from the property.
Once you receive your piece, you are responsible for inspecting the item and pointing out any damages you find before signing the docket. Before the White Glove representative leaves your location, they will require a signature confirming that you acknowledge there was no damage to your order. If there is damage, please note any specific impairments on the Proof of Delivery form before signing. If signed without note of damages, West of Main will not be responsible for any damage or imperfections you may find, and will not provide any compensation. White Glove shipping provides the highest peace of mind for your furniture investment.
Kindly note, White Glove delivery is unable to remove or move existing furniture, mount art, remove or hang lighting or mirrors, connect any electrical items, or make any other modifications to your home.
For all White Glove delivery, a DEPOSIT will be charged at time of checkout. Once your order has been placed, we will contact you via email with the final White Glove shipping total cost. To ensure a safe and quick delivery, be sure to follow the below:
- Clear or move any existing furniture that may block entrances, doorways, and staircases
- Ensure your rugs are set in place
- Remove any frames or artwork from walls that may be susceptible to damage
- Secure any low-hanging light fixtures
- Remove any doors that may be necessary
- Place any pets in another room of your home
If you live in a building that requires the use of an elevator, be sure to book its use in advance. Please measure the opening and height of the elevator door to ensure pieces will fit.
For tips on how to measure, click here.
During the winter season, please clear all driveways and walkways of snow and ice to ensure the safety of our delivery team and the security of your products.
DAMAGES
***Kindly note that natural and organic materials, such as our beautiful wooden pieces, are subject to variations and imperfections that add texture and layers to the story of the piece. These variations can occur during the manufacturing process, or while in your home as they adjust to the temperature and humidity of your space and climate. These variations are not considered defects and, therefore, are not classified as items eligible for return or damage claims.
When submitting a request to have your item considered for a damage claim, please remember to be kind and courteous to our customer service representatives. They want to ensure you have a positive customer service experience, so please treat them kindly and with respect!
Damages to the merchandise while in transit or defects in manufacturing are rare but occasionally do happen. If your product arrives damaged, please email us at shoppe@westofmaindesign.com within 48 hours of delivery with a detailed and clear description of the damages in question, include your order number, shoot and attach multiple clear, in-focus photos of the damaged product and any damages to the original packaging, including the box in which it arrived. Please take multiple in-focus, close ups and wide-angled, full product photos in order for us to easily and clearly reference the damages reported. If we do not receive the required information / images we will have to deny your claim.
Please fully inspect your furniture at the time of delivery and communicate any damage or defect to our customer experience team within 48 hours of order receipt, so that we may file a damage claim with our manufacturer and include it in your delivery documents.
If you refuse your furniture, artwork, lighting, rug, and/or mirror delivery due to damage or manufacturing defect, the piece will be brought back to the local delivery terminal. We will then review and evaluate the condition of the piece. Please note, the claims process for damaged furniture, artwork, lighting, rugs, and mirrors takes 3-5 weeks to finalize. Our team will work diligently to have a replacement issued and shipped as soon as possible. Kindly note, replacements can only be for the same piece and are subject to availability.
Shipping Timeline
Thank you for your continued support and understanding throughout this unprecedented time in history. We continue to strive to meet all Estimated Delivery Dates, but due to global supply chain challenges, there may be a need to extend these dates. Please know that we will continue to do everything we can to get your items shipped to you as soon as possible, but due to measures outside of our control we will not be accepting returns or cancellations for delayed shipments. Thank you, and let's continue to get through this together.
Edge Ivory Rug | AS IS
Regular price $916.00 Sale price $598.00 Save $318.00/
The Edge Ivory Rug gives your room an all-natural feel. Handwoven in India by alternating strips of leather and jute this unique rug gives your room an earthy look and the texture feels incredible underfoot. The neutral colour makes it an easy addition to any decor.
SPECS & CARE
SPECS
- Hand Woven
- Non Textile Part: Genuine Leather
- Textile Part: 83% Jute, 11% Cotton, 6% Other Fiber
- Made in India
- Pile Height: 0.39"
- Backing: No Backing
CARE
- Clean spills immediately by blotting with a clean sponge or cloth.
- Use a vacuum cleaner without a beater bar.
- Professional cleaning is recommended.
- Rug pad recommended on all surfaces to prevent slipping.
RETURNS
Returning your Item
We only accept returns on eligible items indicated below. Please carefully check the list below to ensure your item qualifies before reaching out for a return. We ask that all requests for returns are brought to our attention within 7 days of receiving the product. Please reach out to our customer service associates for approval of your return and to initiate the return process.
shoppe@westofmaindesign.com
Shipping costs to send the item back to our store warehouse will be the responsibility of the buyer. Once products have been received back at our warehouse, they will be inspected to ensure they are in their original condition and packaging. Products are to be unused. Refunds will only be processed to store credit within 7 days from the date of receipt. Returns are for store credit only.
In most cases, a 25% restocking fee and/or damage fee will be charged to the client. Please ensure the item has been packaged carefully and correctly for shipping.
Do not ship items back to our store warehouse without pre-approval, as we will need to review returns on a case-by-case basis. We do not accept returns on all items due to cost and space reasons.
Items Eligible for Return:
- Decor
- Plug-in lighting purchased in-store
- Small accessories
Items Ineligible for Return:
- Custom or made-to-order items, including artwork and furniture
- Medium/large furniture items (dining tables, dining chairs, armchairs, sofas, cabinets, sideboards, nightstands, beds and any other items over 20 lbs)
- Mattresses
- Bedding (including throws), towels, and bath products (for sanitary reasons)
- Hardwired lighting
- Rugs
- Floor model and as-is items
- Items damaged through normal wear, such as sun exposure, humidity, or other natural factors
CANCELLATIONS
Online orders can be canceled within 24 hours for no charge. A cancellation request after 24 - 48 hours incurs a 25% restocking fee to the client.. After 48 hours, online orders cannot be canceled and are subject to the final sale policy.
Items eligible for return or exchange: Items that arrive damaged if notified within 48 hours of delivery or pick-up.
Price Honouring
We do not honour prices for previously placed orders, purchases made in our shop, POS purchases, or backordered items. You are more than welcome to wait until our promotional periods to purchase your items.
Cancellation of a Backordered Item
Backordered items can only be canceled within 48 hours of placing the original order. This does not apply to any made-to-order pieces. Please contact us if you would like to cancel an order. Kindly note, if you cancel your backordered item in order to process a new order at a promotional price, your originally ordered piece will no longer be reserved. It is more than likely that your new order will be fulfilled at a later date than your original order.
SHIPPING
Although it may not be as high a news topic at the moment as it was during the first wave of Covid, all ports are currently facing huge congestion problems due to the still very active impacts this has had on our manufacturing and transportation sector.
Our curated items are most commonly manufactured and shipped from all parts of North America, and overseas. Covid factory closures, such as what's happened in China, and worker shortages at factories exacerbate the problems. Many manufacturers are still quoting 1 year lead times whereas in the past they might have been able to produce in 30 - 90 days. Add on material shortages preventing production lines from running at 100%, and the lack of available truck drivers that we rely upon for the transport of goods, which extends further the delays and increases costs, and you have a real web of challenges to get items to clients.
This obviously has made it very difficult to keep up with the customer service around delays and we are working a huge amount to try to keep up. It's a time in history that has never happened before in terms of shipping and manufacturing challenges, as crazy as this sounds it's truely unfortunate for all of us.
This situation does not touch only our small business - West of Main, but a very wide range of retailers. We want to reassure you that we are very confident with our commercial partners, and we know they are working tirelessly to ensure we get our shipments as fast as possible so that we can deliver your items to you ASAP for you to enjoy!
We are sorry for this inconvenience, we know this is not ideal. Unfortunately, these delays are out of our control, but we will send you an email when we receive your items or have tracking information for shipping to your door.
We appreciate your patience and understanding.
kind regards,
the WOM Team
For delivery items for which we are not provided a tracking number, after the order item reaches your local area, the delivery company may contact you via phone, email or text to schedule a delivery date and time that works for you. Some items will require a signature to complete the delivery.
WHERE WE SHIP
We ship across Canada and the mainland USA!
If you are shipping to a remote or rural location, please be advised there may be additional delivery fees. We will contact you with a quote after your order is placed. Feel free to reach out prior to placing your order should you have any questions or concerns.
OUR SHIPPING PARTNERSHIP WITH ROUTE
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.
Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.
If you experienced an issue with your order, please file a claim with Route’s team here.
CURBSIDE DELIVERY
Curbside delivery is delivered by a third-party freight company and will be adhering to all Covid-19 safety standards. This means your order can be delivered to a main entrance, garage or driveway.
IN - STORE PICKUP
We offer free in-store pick up with in 7 days of purchase from our Ottawa showroom and warehouse. Please note this option is currently only available to local Ottawa customers. We will contact you once your order has been received and is ready for pickup.
***Kindly note that West of Main is a small local business with limited warehouse storage available. We are happy to hold onto your order for a few days, however, please do attempt to pick up your complete order as soon as possible after purchasing and being alerted to its arrival at our warehouse.
***Should you NOT pick up your order in a timely manner, after four weeks, we will be forced to resell this item to recoup our costs for storage and administration fees.
CUSTOM & MADE TO ORDER ITEMS
Many of our large furniture pieces and artwork are custom/made to order. For estimated shipping timelines please refer to product pages. Due to their custom nature , all made to order pieces are final sale.
IN STOCK & WAREHOUSE ITEMS
If in stock at our warehouse, most pieces ship within 2-4 weeks of order receipt, unless otherwise specified. We strive to have all in stock items shipped as quickly as possible. Please feel free to contact us if you’d like to know if an item you’re interested in is in stock.
BEFORE YOU ORDER
Please measure every entryway into your home and into the desired room. It is your responsibility to make sure the item(s) will fit into your space. This is especially important when ordering furniture, and fixtures as these items tend to be the hardest to get into one’s home.
If you live in an apartment building please also measure your elevator and staircases.
If items do not fit into your home, we do not refund delivery and the item(s) are bound by the specific item’s return policy.
For tips on how to measure, click here
RATES & SERVICE
Our shipping costs are calculated by size, shape, weight and distance of shipping address. Your shipping fee should be added to your cart at checkout after a postal or zip code is entered. There should ALWAYS be a shipping cost for each order. If there is no shipping fee added at your checkout session, our team will contact you with the proper price to ship your order to you. There is a cost to the customer for shipping for ALL orders.
***Kindly note that due to complications due to COVID-19 on the manufacturing and shipping industries, as well as vessel, container, vehicle and driver shortages, all shipping rates provided at time of checkout are ESTIMATES and are subject to change at West of Main’s discretion. Shipping rates change daily and we, as a local business, are committed to providing you the best possible rates.
US CUSTOMS & DUTIES
Customers are responsible for all import taxes, duties, carrier fees, and custom declarations. You will be contacted prior to or on delivery to complete any necessary payments. Any rejected orders due to customs and duties will be shipped back to our warehouse at your expense and may be refunded in the form of a store credit. If there is a refund amount, the refund will be the original amount, less return shipping, duties, and brokerage, a handling fee charge, and less a 25% restocking fee. If applicable, a refund will be processed within 5 business days once we have received the pieces back at our warehouse.
WHITE GLOVE DELIVERY DEPOSIT
It is recommended that all larger furniture pieces be delivered with our White Glove delivery service providers. If you've selected White Glove as your shipping method, they will unpack each item, place it in your room of choice, provide assembly, and remove all packaging from the property.
Once you receive your piece, you are responsible for inspecting the item and pointing out any damages you find before signing the docket. Before the White Glove representative leaves your location, they will require a signature confirming that you acknowledge there was no damage to your order. If there is damage, please note any specific impairments on the Proof of Delivery form before signing. If signed without note of damages, West of Main will not be responsible for any damage or imperfections you may find, and will not provide any compensation. White Glove shipping provides the highest peace of mind for your furniture investment.
Kindly note, White Glove delivery is unable to remove or move existing furniture, mount art, remove or hang lighting or mirrors, connect any electrical items, or make any other modifications to your home.
For all White Glove delivery, a DEPOSIT will be charged at time of checkout. Once your order has been placed, we will contact you via email with the final White Glove shipping total cost. To ensure a safe and quick delivery, be sure to follow the below:
- Clear or move any existing furniture that may block entrances, doorways, and staircases
- Ensure your rugs are set in place
- Remove any frames or artwork from walls that may be susceptible to damage
- Secure any low-hanging light fixtures
- Remove any doors that may be necessary
- Place any pets in another room of your home
If you live in a building that requires the use of an elevator, be sure to book its use in advance. Please measure the opening and height of the elevator door to ensure pieces will fit.
For tips on how to measure, click here.
During the winter season, please clear all driveways and walkways of snow and ice to ensure the safety of our delivery team and the security of your products.
DAMAGES
***Kindly note that natural and organic materials, such as our beautiful wooden pieces, are subject to variations and imperfections that add texture and layers to the story of the piece. These variations can occur during the manufacturing process, or while in your home as they adjust to the temperature and humidity of your space and climate. These variations are not considered defects and, therefore, are not classified as items eligible for return or damage claims.
When submitting a request to have your item considered for a damage claim, please remember to be kind and courteous to our customer service representatives. They want to ensure you have a positive customer service experience, so please treat them kindly and with respect!
Damages to the merchandise while in transit or defects in manufacturing are rare but occasionally do happen. If your product arrives damaged, please email us at shoppe@westofmaindesign.com within 48 hours of delivery with a detailed and clear description of the damages in question, include your order number, shoot and attach multiple clear, in-focus photos of the damaged product and any damages to the original packaging, including the box in which it arrived. Please take multiple in-focus, close ups and wide-angled, full product photos in order for us to easily and clearly reference the damages reported. If we do not receive the required information / images we will have to deny your claim.
Please fully inspect your furniture at the time of delivery and communicate any damage or defect to our customer experience team within 48 hours of order receipt, so that we may file a damage claim with our manufacturer and include it in your delivery documents.
If you refuse your furniture, artwork, lighting, rug, and/or mirror delivery due to damage or manufacturing defect, the piece will be brought back to the local delivery terminal. We will then review and evaluate the condition of the piece. Please note, the claims process for damaged furniture, artwork, lighting, rugs, and mirrors takes 3-5 weeks to finalize. Our team will work diligently to have a replacement issued and shipped as soon as possible. Kindly note, replacements can only be for the same piece and are subject to availability.
Shipping Timeline
Thank you for your continued support and understanding throughout this unprecedented time in history. We continue to strive to meet all Estimated Delivery Dates, but due to global supply chain challenges, there may be a need to extend these dates. Please know that we will continue to do everything we can to get your items shipped to you as soon as possible, but due to measures outside of our control we will not be accepting returns or cancellations for delayed shipments. Thank you, and let's continue to get through this together.
Extra Plush Runner Rug Pad
Regular price $25.00 Sale price $15.00 Save $10.00/
This high-quality pad offers superior grip, a thick cushion and the most insulation for any indoor rugs. These rug pads are best for runners and high traffic areas. The plush extra grip will secure your canvas backed rug.
SPECS & CARE
SPECS
- Latex Backed Recycled Fiber Blend
- Made in USA
- Pile Height: 0.25"
CARE
- Clean spills immediately by blotting with a clean sponge or cloth.
- Use a vacuum cleaner without a beater bar.
- Professional cleaning is recommended.
- Rug pad recommended on all surfaces to prevent slipping.
RETURNS
Returning your Item
We only accept returns on eligible items indicated below. Please carefully check the list below to ensure your item qualifies before reaching out for a return. We ask that all requests for returns are brought to our attention within 7 days of receiving the product. Please reach out to our customer service associates for approval of your return and to initiate the return process.
shoppe@westofmaindesign.com
Shipping costs to send the item back to our store warehouse will be the responsibility of the buyer. Once products have been received back at our warehouse, they will be inspected to ensure they are in their original condition and packaging. Products are to be unused. Refunds will only be processed to store credit within 7 days from the date of receipt. Returns are for store credit only.
In most cases, a 25% restocking fee and/or damage fee will be charged to the client. Please ensure the item has been packaged carefully and correctly for shipping.
Do not ship items back to our store warehouse without pre-approval, as we will need to review returns on a case-by-case basis. We do not accept returns on all items due to cost and space reasons.
Items Eligible for Return:
- Decor
- Plug-in lighting purchased in-store
- Small accessories
Items Ineligible for Return:
- Custom or made-to-order items, including artwork and furniture
- Medium/large furniture items (dining tables, dining chairs, armchairs, sofas, cabinets, sideboards, nightstands, beds and any other items over 20 lbs)
- Mattresses
- Bedding (including throws), towels, and bath products (for sanitary reasons)
- Hardwired lighting
- Rugs
- Floor model and as-is items
- Items damaged through normal wear, such as sun exposure, humidity, or other natural factors
CANCELLATIONS
Online orders can be canceled within 24 hours for no charge. A cancellation request after 24 - 48 hours incurs a 25% restocking fee to the client.. After 48 hours, online orders cannot be canceled and are subject to the final sale policy.
Items eligible for return or exchange: Items that arrive damaged if notified within 48 hours of delivery or pick-up.
Price Honouring
We do not honour prices for previously placed orders, purchases made in our shop, POS purchases, or backordered items. You are more than welcome to wait until our promotional periods to purchase your items.
Cancellation of a Backordered Item
Backordered items can only be canceled within 48 hours of placing the original order. This does not apply to any made-to-order pieces. Please contact us if you would like to cancel an order. Kindly note, if you cancel your backordered item in order to process a new order at a promotional price, your originally ordered piece will no longer be reserved. It is more than likely that your new order will be fulfilled at a later date than your original order.
SHIPPING
Although it may not be as high a news topic at the moment as it was during the first wave of Covid, all ports are currently facing huge congestion problems due to the still very active impacts this has had on our manufacturing and transportation sector.
Our curated items are most commonly manufactured and shipped from all parts of North America, and overseas. Covid factory closures, such as what's happened in China, and worker shortages at factories exacerbate the problems. Many manufacturers are still quoting 1 year lead times whereas in the past they might have been able to produce in 30 - 90 days. Add on material shortages preventing production lines from running at 100%, and the lack of available truck drivers that we rely upon for the transport of goods, which extends further the delays and increases costs, and you have a real web of challenges to get items to clients.
This obviously has made it very difficult to keep up with the customer service around delays and we are working a huge amount to try to keep up. It's a time in history that has never happened before in terms of shipping and manufacturing challenges, as crazy as this sounds it's truely unfortunate for all of us.
This situation does not touch only our small business - West of Main, but a very wide range of retailers. We want to reassure you that we are very confident with our commercial partners, and we know they are working tirelessly to ensure we get our shipments as fast as possible so that we can deliver your items to you ASAP for you to enjoy!
We are sorry for this inconvenience, we know this is not ideal. Unfortunately, these delays are out of our control, but we will send you an email when we receive your items or have tracking information for shipping to your door.
We appreciate your patience and understanding.
kind regards,
the WOM Team
For delivery items for which we are not provided a tracking number, after the order item reaches your local area, the delivery company may contact you via phone, email or text to schedule a delivery date and time that works for you. Some items will require a signature to complete the delivery.
WHERE WE SHIP
We ship across Canada and the mainland USA!
If you are shipping to a remote or rural location, please be advised there may be additional delivery fees. We will contact you with a quote after your order is placed. Feel free to reach out prior to placing your order should you have any questions or concerns.
OUR SHIPPING PARTNERSHIP WITH ROUTE
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.
Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.
If you experienced an issue with your order, please file a claim with Route’s team here.
CURBSIDE DELIVERY
Curbside delivery is delivered by a third-party freight company and will be adhering to all Covid-19 safety standards. This means your order can be delivered to a main entrance, garage or driveway.
IN - STORE PICKUP
We offer free in-store pick up with in 7 days of purchase from our Ottawa showroom and warehouse. Please note this option is currently only available to local Ottawa customers. We will contact you once your order has been received and is ready for pickup.
***Kindly note that West of Main is a small local business with limited warehouse storage available. We are happy to hold onto your order for a few days, however, please do attempt to pick up your complete order as soon as possible after purchasing and being alerted to its arrival at our warehouse.
***Should you NOT pick up your order in a timely manner, after four weeks, we will be forced to resell this item to recoup our costs for storage and administration fees.
CUSTOM & MADE TO ORDER ITEMS
Many of our large furniture pieces and artwork are custom/made to order. For estimated shipping timelines please refer to product pages. Due to their custom nature , all made to order pieces are final sale.
IN STOCK & WAREHOUSE ITEMS
If in stock at our warehouse, most pieces ship within 2-4 weeks of order receipt, unless otherwise specified. We strive to have all in stock items shipped as quickly as possible. Please feel free to contact us if you’d like to know if an item you’re interested in is in stock.
BEFORE YOU ORDER
Please measure every entryway into your home and into the desired room. It is your responsibility to make sure the item(s) will fit into your space. This is especially important when ordering furniture, and fixtures as these items tend to be the hardest to get into one’s home.
If you live in an apartment building please also measure your elevator and staircases.
If items do not fit into your home, we do not refund delivery and the item(s) are bound by the specific item’s return policy.
For tips on how to measure, click here
RATES & SERVICE
Our shipping costs are calculated by size, shape, weight and distance of shipping address. Your shipping fee should be added to your cart at checkout after a postal or zip code is entered. There should ALWAYS be a shipping cost for each order. If there is no shipping fee added at your checkout session, our team will contact you with the proper price to ship your order to you. There is a cost to the customer for shipping for ALL orders.
***Kindly note that due to complications due to COVID-19 on the manufacturing and shipping industries, as well as vessel, container, vehicle and driver shortages, all shipping rates provided at time of checkout are ESTIMATES and are subject to change at West of Main’s discretion. Shipping rates change daily and we, as a local business, are committed to providing you the best possible rates.
US CUSTOMS & DUTIES
Customers are responsible for all import taxes, duties, carrier fees, and custom declarations. You will be contacted prior to or on delivery to complete any necessary payments. Any rejected orders due to customs and duties will be shipped back to our warehouse at your expense and may be refunded in the form of a store credit. If there is a refund amount, the refund will be the original amount, less return shipping, duties, and brokerage, a handling fee charge, and less a 25% restocking fee. If applicable, a refund will be processed within 5 business days once we have received the pieces back at our warehouse.
WHITE GLOVE DELIVERY DEPOSIT
It is recommended that all larger furniture pieces be delivered with our White Glove delivery service providers. If you've selected White Glove as your shipping method, they will unpack each item, place it in your room of choice, provide assembly, and remove all packaging from the property.
Once you receive your piece, you are responsible for inspecting the item and pointing out any damages you find before signing the docket. Before the White Glove representative leaves your location, they will require a signature confirming that you acknowledge there was no damage to your order. If there is damage, please note any specific impairments on the Proof of Delivery form before signing. If signed without note of damages, West of Main will not be responsible for any damage or imperfections you may find, and will not provide any compensation. White Glove shipping provides the highest peace of mind for your furniture investment.
Kindly note, White Glove delivery is unable to remove or move existing furniture, mount art, remove or hang lighting or mirrors, connect any electrical items, or make any other modifications to your home.
For all White Glove delivery, a DEPOSIT will be charged at time of checkout. Once your order has been placed, we will contact you via email with the final White Glove shipping total cost. To ensure a safe and quick delivery, be sure to follow the below:
- Clear or move any existing furniture that may block entrances, doorways, and staircases
- Ensure your rugs are set in place
- Remove any frames or artwork from walls that may be susceptible to damage
- Secure any low-hanging light fixtures
- Remove any doors that may be necessary
- Place any pets in another room of your home
If you live in a building that requires the use of an elevator, be sure to book its use in advance. Please measure the opening and height of the elevator door to ensure pieces will fit.
For tips on how to measure, click here.
During the winter season, please clear all driveways and walkways of snow and ice to ensure the safety of our delivery team and the security of your products.
DAMAGES
***Kindly note that natural and organic materials, such as our beautiful wooden pieces, are subject to variations and imperfections that add texture and layers to the story of the piece. These variations can occur during the manufacturing process, or while in your home as they adjust to the temperature and humidity of your space and climate. These variations are not considered defects and, therefore, are not classified as items eligible for return or damage claims.
When submitting a request to have your item considered for a damage claim, please remember to be kind and courteous to our customer service representatives. They want to ensure you have a positive customer service experience, so please treat them kindly and with respect!
Damages to the merchandise while in transit or defects in manufacturing are rare but occasionally do happen. If your product arrives damaged, please email us at shoppe@westofmaindesign.com within 48 hours of delivery with a detailed and clear description of the damages in question, include your order number, shoot and attach multiple clear, in-focus photos of the damaged product and any damages to the original packaging, including the box in which it arrived. Please take multiple in-focus, close ups and wide-angled, full product photos in order for us to easily and clearly reference the damages reported. If we do not receive the required information / images we will have to deny your claim.
Please fully inspect your furniture at the time of delivery and communicate any damage or defect to our customer experience team within 48 hours of order receipt, so that we may file a damage claim with our manufacturer and include it in your delivery documents.
If you refuse your furniture, artwork, lighting, rug, and/or mirror delivery due to damage or manufacturing defect, the piece will be brought back to the local delivery terminal. We will then review and evaluate the condition of the piece. Please note, the claims process for damaged furniture, artwork, lighting, rugs, and mirrors takes 3-5 weeks to finalize. Our team will work diligently to have a replacement issued and shipped as soon as possible. Kindly note, replacements can only be for the same piece and are subject to availability.
Shipping Timeline
Thank you for your continued support and understanding throughout this unprecedented time in history. We continue to strive to meet all Estimated Delivery Dates, but due to global supply chain challenges, there may be a need to extend these dates. Please know that we will continue to do everything we can to get your items shipped to you as soon as possible, but due to measures outside of our control we will not be accepting returns or cancellations for delayed shipments. Thank you, and let's continue to get through this together.
Hayes Rug - Silver / Stone | AS IS
Regular price $1,216.00 Sale price $852.00 Save $364.00/
The Hayes Rug Collection in the Silver/Stone colour features soft neutral tones of grey, pewter and charcoal that have been artfully hand knotted by artisans. The naturally multicoloured, 100% wool yarn produces a heathered look, complimenting the artistic fringed edges of the rug. This rug collection is perfect for adding depth and softness to your space.
SPECS & CARE
SPECS
- Hand Woven
- Materials: 100% Wool
- Made in India
- Pile Height: 0.38"
- Backing: No Backing
CARE
- It is common for wool rugs to shed upon first use, but should decline over time.
- Clean spills immediately by blotting with a clean sponge or cloth.
- Use a vacuum cleaner without a beater bar. Vacuum on low if possible.
- Avoid back and forth motion when vacuuming the rug. Pass over the full length one way then repeating in the other direction.
- Professional cleaning is recommended.
- Rug pad recommended on all surfaces to prevent slipping.
RETURNS
Returning your Item
We only accept returns on eligible items indicated below. Please carefully check the list below to ensure your item qualifies before reaching out for a return. We ask that all requests for returns are brought to our attention within 7 days of receiving the product. Please reach out to our customer service associates for approval of your return and to initiate the return process.
shoppe@westofmaindesign.com
Shipping costs to send the item back to our store warehouse will be the responsibility of the buyer. Once products have been received back at our warehouse, they will be inspected to ensure they are in their original condition and packaging. Products are to be unused. Refunds will only be processed to store credit within 7 days from the date of receipt. Returns are for store credit only.
In most cases, a 25% restocking fee and/or damage fee will be charged to the client. Please ensure the item has been packaged carefully and correctly for shipping.
Do not ship items back to our store warehouse without pre-approval, as we will need to review returns on a case-by-case basis. We do not accept returns on all items due to cost and space reasons.
Items Eligible for Return:
- Decor
- Plug-in lighting purchased in-store
- Small accessories
Items Ineligible for Return:
- Custom or made-to-order items, including artwork and furniture
- Medium/large furniture items (dining tables, dining chairs, armchairs, sofas, cabinets, sideboards, nightstands, beds and any other items over 20 lbs)
- Mattresses
- Bedding (including throws), towels, and bath products (for sanitary reasons)
- Hardwired lighting
- Rugs
- Floor model and as-is items
- Items damaged through normal wear, such as sun exposure, humidity, or other natural factors
CANCELLATIONS
Online orders can be canceled within 24 hours for no charge. A cancellation request after 24 - 48 hours incurs a 25% restocking fee to the client.. After 48 hours, online orders cannot be canceled and are subject to the final sale policy.
Items eligible for return or exchange: Items that arrive damaged if notified within 48 hours of delivery or pick-up.
Price Honouring
We do not honour prices for previously placed orders, purchases made in our shop, POS purchases, or backordered items. You are more than welcome to wait until our promotional periods to purchase your items.
Cancellation of a Backordered Item
Backordered items can only be canceled within 48 hours of placing the original order. This does not apply to any made-to-order pieces. Please contact us if you would like to cancel an order. Kindly note, if you cancel your backordered item in order to process a new order at a promotional price, your originally ordered piece will no longer be reserved. It is more than likely that your new order will be fulfilled at a later date than your original order.
SHIPPING
Although it may not be as high a news topic at the moment as it was during the first wave of Covid, all ports are currently facing huge congestion problems due to the still very active impacts this has had on our manufacturing and transportation sector.
Our curated items are most commonly manufactured and shipped from all parts of North America, and overseas. Covid factory closures, such as what's happened in China, and worker shortages at factories exacerbate the problems. Many manufacturers are still quoting 1 year lead times whereas in the past they might have been able to produce in 30 - 90 days. Add on material shortages preventing production lines from running at 100%, and the lack of available truck drivers that we rely upon for the transport of goods, which extends further the delays and increases costs, and you have a real web of challenges to get items to clients.
This obviously has made it very difficult to keep up with the customer service around delays and we are working a huge amount to try to keep up. It's a time in history that has never happened before in terms of shipping and manufacturing challenges, as crazy as this sounds it's truely unfortunate for all of us.
This situation does not touch only our small business - West of Main, but a very wide range of retailers. We want to reassure you that we are very confident with our commercial partners, and we know they are working tirelessly to ensure we get our shipments as fast as possible so that we can deliver your items to you ASAP for you to enjoy!
We are sorry for this inconvenience, we know this is not ideal. Unfortunately, these delays are out of our control, but we will send you an email when we receive your items or have tracking information for shipping to your door.
We appreciate your patience and understanding.
kind regards,
the WOM Team
For delivery items for which we are not provided a tracking number, after the order item reaches your local area, the delivery company may contact you via phone, email or text to schedule a delivery date and time that works for you. Some items will require a signature to complete the delivery.
WHERE WE SHIP
We ship across Canada and the mainland USA!
If you are shipping to a remote or rural location, please be advised there may be additional delivery fees. We will contact you with a quote after your order is placed. Feel free to reach out prior to placing your order should you have any questions or concerns.
OUR SHIPPING PARTNERSHIP WITH ROUTE
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.
Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.
If you experienced an issue with your order, please file a claim with Route’s team here.
CURBSIDE DELIVERY
Curbside delivery is delivered by a third-party freight company and will be adhering to all Covid-19 safety standards. This means your order can be delivered to a main entrance, garage or driveway.
IN - STORE PICKUP
We offer free in-store pick up with in 7 days of purchase from our Ottawa showroom and warehouse. Please note this option is currently only available to local Ottawa customers. We will contact you once your order has been received and is ready for pickup.
***Kindly note that West of Main is a small local business with limited warehouse storage available. We are happy to hold onto your order for a few days, however, please do attempt to pick up your complete order as soon as possible after purchasing and being alerted to its arrival at our warehouse.
***Should you NOT pick up your order in a timely manner, after four weeks, we will be forced to resell this item to recoup our costs for storage and administration fees.
CUSTOM & MADE TO ORDER ITEMS
Many of our large furniture pieces and artwork are custom/made to order. For estimated shipping timelines please refer to product pages. Due to their custom nature , all made to order pieces are final sale.
IN STOCK & WAREHOUSE ITEMS
If in stock at our warehouse, most pieces ship within 2-4 weeks of order receipt, unless otherwise specified. We strive to have all in stock items shipped as quickly as possible. Please feel free to contact us if you’d like to know if an item you’re interested in is in stock.
BEFORE YOU ORDER
Please measure every entryway into your home and into the desired room. It is your responsibility to make sure the item(s) will fit into your space. This is especially important when ordering furniture, and fixtures as these items tend to be the hardest to get into one’s home.
If you live in an apartment building please also measure your elevator and staircases.
If items do not fit into your home, we do not refund delivery and the item(s) are bound by the specific item’s return policy.
For tips on how to measure, click here
RATES & SERVICE
Our shipping costs are calculated by size, shape, weight and distance of shipping address. Your shipping fee should be added to your cart at checkout after a postal or zip code is entered. There should ALWAYS be a shipping cost for each order. If there is no shipping fee added at your checkout session, our team will contact you with the proper price to ship your order to you. There is a cost to the customer for shipping for ALL orders.
***Kindly note that due to complications due to COVID-19 on the manufacturing and shipping industries, as well as vessel, container, vehicle and driver shortages, all shipping rates provided at time of checkout are ESTIMATES and are subject to change at West of Main’s discretion. Shipping rates change daily and we, as a local business, are committed to providing you the best possible rates.
US CUSTOMS & DUTIES
Customers are responsible for all import taxes, duties, carrier fees, and custom declarations. You will be contacted prior to or on delivery to complete any necessary payments. Any rejected orders due to customs and duties will be shipped back to our warehouse at your expense and may be refunded in the form of a store credit. If there is a refund amount, the refund will be the original amount, less return shipping, duties, and brokerage, a handling fee charge, and less a 25% restocking fee. If applicable, a refund will be processed within 5 business days once we have received the pieces back at our warehouse.
WHITE GLOVE DELIVERY DEPOSIT
It is recommended that all larger furniture pieces be delivered with our White Glove delivery service providers. If you've selected White Glove as your shipping method, they will unpack each item, place it in your room of choice, provide assembly, and remove all packaging from the property.
Once you receive your piece, you are responsible for inspecting the item and pointing out any damages you find before signing the docket. Before the White Glove representative leaves your location, they will require a signature confirming that you acknowledge there was no damage to your order. If there is damage, please note any specific impairments on the Proof of Delivery form before signing. If signed without note of damages, West of Main will not be responsible for any damage or imperfections you may find, and will not provide any compensation. White Glove shipping provides the highest peace of mind for your furniture investment.
Kindly note, White Glove delivery is unable to remove or move existing furniture, mount art, remove or hang lighting or mirrors, connect any electrical items, or make any other modifications to your home.
For all White Glove delivery, a DEPOSIT will be charged at time of checkout. Once your order has been placed, we will contact you via email with the final White Glove shipping total cost. To ensure a safe and quick delivery, be sure to follow the below:
- Clear or move any existing furniture that may block entrances, doorways, and staircases
- Ensure your rugs are set in place
- Remove any frames or artwork from walls that may be susceptible to damage
- Secure any low-hanging light fixtures
- Remove any doors that may be necessary
- Place any pets in another room of your home
If you live in a building that requires the use of an elevator, be sure to book its use in advance. Please measure the opening and height of the elevator door to ensure pieces will fit.
For tips on how to measure, click here.
During the winter season, please clear all driveways and walkways of snow and ice to ensure the safety of our delivery team and the security of your products.
DAMAGES
***Kindly note that natural and organic materials, such as our beautiful wooden pieces, are subject to variations and imperfections that add texture and layers to the story of the piece. These variations can occur during the manufacturing process, or while in your home as they adjust to the temperature and humidity of your space and climate. These variations are not considered defects and, therefore, are not classified as items eligible for return or damage claims.
When submitting a request to have your item considered for a damage claim, please remember to be kind and courteous to our customer service representatives. They want to ensure you have a positive customer service experience, so please treat them kindly and with respect!
Damages to the merchandise while in transit or defects in manufacturing are rare but occasionally do happen. If your product arrives damaged, please email us at shoppe@westofmaindesign.com within 48 hours of delivery with a detailed and clear description of the damages in question, include your order number, shoot and attach multiple clear, in-focus photos of the damaged product and any damages to the original packaging, including the box in which it arrived. Please take multiple in-focus, close ups and wide-angled, full product photos in order for us to easily and clearly reference the damages reported. If we do not receive the required information / images we will have to deny your claim.
Please fully inspect your furniture at the time of delivery and communicate any damage or defect to our customer experience team within 48 hours of order receipt, so that we may file a damage claim with our manufacturer and include it in your delivery documents.
If you refuse your furniture, artwork, lighting, rug, and/or mirror delivery due to damage or manufacturing defect, the piece will be brought back to the local delivery terminal. We will then review and evaluate the condition of the piece. Please note, the claims process for damaged furniture, artwork, lighting, rugs, and mirrors takes 3-5 weeks to finalize. Our team will work diligently to have a replacement issued and shipped as soon as possible. Kindly note, replacements can only be for the same piece and are subject to availability.
Shipping Timeline
Thank you for your continued support and understanding throughout this unprecedented time in history. We continue to strive to meet all Estimated Delivery Dates, but due to global supply chain challenges, there may be a need to extend these dates. Please know that we will continue to do everything we can to get your items shipped to you as soon as possible, but due to measures outside of our control we will not be accepting returns or cancellations for delayed shipments. Thank you, and let's continue to get through this together.
Irvine Ivory Rug | AS IS
Regular price $630.00 Sale price $450.00 Save $180.00/
The Irvine Ivory Rug has a hand-woven boucle texture and a twisted fringe border. The wool, cotton and polyester rug brings a casual foundation to any room.
Crafted by Loloi for ED Ellen DeGeneres.
SPECS & CARE
SPECS
- Hand Woven
- 81% Wool / 10% Cotton / 9% Polyester
- Made in India
- Pile Height: 0.25"
- Fringe Length: Approx 6" on each side
- Backing: No Backing
CARE
- It is common for wool rugs to shed upon first use, but should decline over time.
- Clean spills immediately by blotting with a clean sponge or cloth.
- Use a vacuum cleaner without a beater bar.
- Professional cleaning is recommended.
- Rug pad recommended on all surfaces to prevent slipping.
RETURNS
Returning your Item
We only accept returns on eligible items indicated below. Please carefully check the list below to ensure your item qualifies before reaching out for a return. We ask that all requests for returns are brought to our attention within 7 days of receiving the product. Please reach out to our customer service associates for approval of your return and to initiate the return process.
shoppe@westofmaindesign.com
Shipping costs to send the item back to our store warehouse will be the responsibility of the buyer. Once products have been received back at our warehouse, they will be inspected to ensure they are in their original condition and packaging. Products are to be unused. Refunds will only be processed to store credit within 7 days from the date of receipt. Returns are for store credit only.
In most cases, a 25% restocking fee and/or damage fee will be charged to the client. Please ensure the item has been packaged carefully and correctly for shipping.
Do not ship items back to our store warehouse without pre-approval, as we will need to review returns on a case-by-case basis. We do not accept returns on all items due to cost and space reasons.
Items Eligible for Return:
- Decor
- Plug-in lighting purchased in-store
- Small accessories
Items Ineligible for Return:
- Custom or made-to-order items, including artwork and furniture
- Medium/large furniture items (dining tables, dining chairs, armchairs, sofas, cabinets, sideboards, nightstands, beds and any other items over 20 lbs)
- Mattresses
- Bedding (including throws), towels, and bath products (for sanitary reasons)
- Hardwired lighting
- Rugs
- Floor model and as-is items
- Items damaged through normal wear, such as sun exposure, humidity, or other natural factors
CANCELLATIONS
Online orders can be canceled within 24 hours for no charge. A cancellation request after 24 - 48 hours incurs a 25% restocking fee to the client.. After 48 hours, online orders cannot be canceled and are subject to the final sale policy.
Items eligible for return or exchange: Items that arrive damaged if notified within 48 hours of delivery or pick-up.
Price Honouring
We do not honour prices for previously placed orders, purchases made in our shop, POS purchases, or backordered items. You are more than welcome to wait until our promotional periods to purchase your items.
Cancellation of a Backordered Item
Backordered items can only be canceled within 48 hours of placing the original order. This does not apply to any made-to-order pieces. Please contact us if you would like to cancel an order. Kindly note, if you cancel your backordered item in order to process a new order at a promotional price, your originally ordered piece will no longer be reserved. It is more than likely that your new order will be fulfilled at a later date than your original order.
SHIPPING
Although it may not be as high a news topic at the moment as it was during the first wave of Covid, all ports are currently facing huge congestion problems due to the still very active impacts this has had on our manufacturing and transportation sector.
Our curated items are most commonly manufactured and shipped from all parts of North America, and overseas. Covid factory closures, such as what's happened in China, and worker shortages at factories exacerbate the problems. Many manufacturers are still quoting 1 year lead times whereas in the past they might have been able to produce in 30 - 90 days. Add on material shortages preventing production lines from running at 100%, and the lack of available truck drivers that we rely upon for the transport of goods, which extends further the delays and increases costs, and you have a real web of challenges to get items to clients.
This obviously has made it very difficult to keep up with the customer service around delays and we are working a huge amount to try to keep up. It's a time in history that has never happened before in terms of shipping and manufacturing challenges, as crazy as this sounds it's truely unfortunate for all of us.
This situation does not touch only our small business - West of Main, but a very wide range of retailers. We want to reassure you that we are very confident with our commercial partners, and we know they are working tirelessly to ensure we get our shipments as fast as possible so that we can deliver your items to you ASAP for you to enjoy!
We are sorry for this inconvenience, we know this is not ideal. Unfortunately, these delays are out of our control, but we will send you an email when we receive your items or have tracking information for shipping to your door.
We appreciate your patience and understanding.
kind regards,
the WOM Team
For delivery items for which we are not provided a tracking number, after the order item reaches your local area, the delivery company may contact you via phone, email or text to schedule a delivery date and time that works for you. Some items will require a signature to complete the delivery.
WHERE WE SHIP
We ship across Canada and the mainland USA!
If you are shipping to a remote or rural location, please be advised there may be additional delivery fees. We will contact you with a quote after your order is placed. Feel free to reach out prior to placing your order should you have any questions or concerns.
OUR SHIPPING PARTNERSHIP WITH ROUTE
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.
Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.
If you experienced an issue with your order, please file a claim with Route’s team here.
CURBSIDE DELIVERY
Curbside delivery is delivered by a third-party freight company and will be adhering to all Covid-19 safety standards. This means your order can be delivered to a main entrance, garage or driveway.
IN - STORE PICKUP
We offer free in-store pick up with in 7 days of purchase from our Ottawa showroom and warehouse. Please note this option is currently only available to local Ottawa customers. We will contact you once your order has been received and is ready for pickup.
***Kindly note that West of Main is a small local business with limited warehouse storage available. We are happy to hold onto your order for a few days, however, please do attempt to pick up your complete order as soon as possible after purchasing and being alerted to its arrival at our warehouse.
***Should you NOT pick up your order in a timely manner, after four weeks, we will be forced to resell this item to recoup our costs for storage and administration fees.
CUSTOM & MADE TO ORDER ITEMS
Many of our large furniture pieces and artwork are custom/made to order. For estimated shipping timelines please refer to product pages. Due to their custom nature , all made to order pieces are final sale.
IN STOCK & WAREHOUSE ITEMS
If in stock at our warehouse, most pieces ship within 2-4 weeks of order receipt, unless otherwise specified. We strive to have all in stock items shipped as quickly as possible. Please feel free to contact us if you’d like to know if an item you’re interested in is in stock.
BEFORE YOU ORDER
Please measure every entryway into your home and into the desired room. It is your responsibility to make sure the item(s) will fit into your space. This is especially important when ordering furniture, and fixtures as these items tend to be the hardest to get into one’s home.
If you live in an apartment building please also measure your elevator and staircases.
If items do not fit into your home, we do not refund delivery and the item(s) are bound by the specific item’s return policy.
For tips on how to measure, click here
RATES & SERVICE
Our shipping costs are calculated by size, shape, weight and distance of shipping address. Your shipping fee should be added to your cart at checkout after a postal or zip code is entered. There should ALWAYS be a shipping cost for each order. If there is no shipping fee added at your checkout session, our team will contact you with the proper price to ship your order to you. There is a cost to the customer for shipping for ALL orders.
***Kindly note that due to complications due to COVID-19 on the manufacturing and shipping industries, as well as vessel, container, vehicle and driver shortages, all shipping rates provided at time of checkout are ESTIMATES and are subject to change at West of Main’s discretion. Shipping rates change daily and we, as a local business, are committed to providing you the best possible rates.
US CUSTOMS & DUTIES
Customers are responsible for all import taxes, duties, carrier fees, and custom declarations. You will be contacted prior to or on delivery to complete any necessary payments. Any rejected orders due to customs and duties will be shipped back to our warehouse at your expense and may be refunded in the form of a store credit. If there is a refund amount, the refund will be the original amount, less return shipping, duties, and brokerage, a handling fee charge, and less a 25% restocking fee. If applicable, a refund will be processed within 5 business days once we have received the pieces back at our warehouse.
WHITE GLOVE DELIVERY DEPOSIT
It is recommended that all larger furniture pieces be delivered with our White Glove delivery service providers. If you've selected White Glove as your shipping method, they will unpack each item, place it in your room of choice, provide assembly, and remove all packaging from the property.
Once you receive your piece, you are responsible for inspecting the item and pointing out any damages you find before signing the docket. Before the White Glove representative leaves your location, they will require a signature confirming that you acknowledge there was no damage to your order. If there is damage, please note any specific impairments on the Proof of Delivery form before signing. If signed without note of damages, West of Main will not be responsible for any damage or imperfections you may find, and will not provide any compensation. White Glove shipping provides the highest peace of mind for your furniture investment.
Kindly note, White Glove delivery is unable to remove or move existing furniture, mount art, remove or hang lighting or mirrors, connect any electrical items, or make any other modifications to your home.
For all White Glove delivery, a DEPOSIT will be charged at time of checkout. Once your order has been placed, we will contact you via email with the final White Glove shipping total cost. To ensure a safe and quick delivery, be sure to follow the below:
- Clear or move any existing furniture that may block entrances, doorways, and staircases
- Ensure your rugs are set in place
- Remove any frames or artwork from walls that may be susceptible to damage
- Secure any low-hanging light fixtures
- Remove any doors that may be necessary
- Place any pets in another room of your home
If you live in a building that requires the use of an elevator, be sure to book its use in advance. Please measure the opening and height of the elevator door to ensure pieces will fit.
For tips on how to measure, click here.
During the winter season, please clear all driveways and walkways of snow and ice to ensure the safety of our delivery team and the security of your products.
DAMAGES
***Kindly note that natural and organic materials, such as our beautiful wooden pieces, are subject to variations and imperfections that add texture and layers to the story of the piece. These variations can occur during the manufacturing process, or while in your home as they adjust to the temperature and humidity of your space and climate. These variations are not considered defects and, therefore, are not classified as items eligible for return or damage claims.
When submitting a request to have your item considered for a damage claim, please remember to be kind and courteous to our customer service representatives. They want to ensure you have a positive customer service experience, so please treat them kindly and with respect!
Damages to the merchandise while in transit or defects in manufacturing are rare but occasionally do happen. If your product arrives damaged, please email us at shoppe@westofmaindesign.com within 48 hours of delivery with a detailed and clear description of the damages in question, include your order number, shoot and attach multiple clear, in-focus photos of the damaged product and any damages to the original packaging, including the box in which it arrived. Please take multiple in-focus, close ups and wide-angled, full product photos in order for us to easily and clearly reference the damages reported. If we do not receive the required information / images we will have to deny your claim.
Please fully inspect your furniture at the time of delivery and communicate any damage or defect to our customer experience team within 48 hours of order receipt, so that we may file a damage claim with our manufacturer and include it in your delivery documents.
If you refuse your furniture, artwork, lighting, rug, and/or mirror delivery due to damage or manufacturing defect, the piece will be brought back to the local delivery terminal. We will then review and evaluate the condition of the piece. Please note, the claims process for damaged furniture, artwork, lighting, rugs, and mirrors takes 3-5 weeks to finalize. Our team will work diligently to have a replacement issued and shipped as soon as possible. Kindly note, replacements can only be for the same piece and are subject to availability.
Shipping Timeline
Thank you for your continued support and understanding throughout this unprecedented time in history. We continue to strive to meet all Estimated Delivery Dates, but due to global supply chain challenges, there may be a need to extend these dates. Please know that we will continue to do everything we can to get your items shipped to you as soon as possible, but due to measures outside of our control we will not be accepting returns or cancellations for delayed shipments. Thank you, and let's continue to get through this together.
Kabul Rug - AS IS
Regular price $1,224.00 Sale price $857.00 Save $367.00/
The soft to the touch Kabul Rugs bring a warm blend of neutrals to your space to serve as the perfect foundation to the rest of your decor. Featuring a finely detailed pattern, this hand-loomed wool and viscose rug effortlessly blends inviting texture with a timeless design.
SPECS & CARE
SPECS
- Hand Loomed
- Material: 80% Wool, 20% Viscose
- Made in India
- Pile Height: 2/5"
- Backing: No Backing
- Please Note: All sizes are nominal, accepted variance is +/- 3"
CARE
- It is common for wool rugs to shed upon first use, but should decline over time.
- Clean spills immediately by blotting with a clean sponge or cloth.
- Use a vacuum cleaner without a beater bar.
- Professional cleaning is recommended.
- Rug pad recommended on all surfaces to prevent slipping.
RETURNS
Returning your Item
We only accept returns on eligible items indicated below. Please carefully check the list below to ensure your item qualifies before reaching out for a return. We ask that all requests for returns are brought to our attention within 7 days of receiving the product. Please reach out to our customer service associates for approval of your return and to initiate the return process.
shoppe@westofmaindesign.com
Shipping costs to send the item back to our store warehouse will be the responsibility of the buyer. Once products have been received back at our warehouse, they will be inspected to ensure they are in their original condition and packaging. Products are to be unused. Refunds will only be processed to store credit within 7 days from the date of receipt. Returns are for store credit only.
In most cases, a 25% restocking fee and/or damage fee will be charged to the client. Please ensure the item has been packaged carefully and correctly for shipping.
Do not ship items back to our store warehouse without pre-approval, as we will need to review returns on a case-by-case basis. We do not accept returns on all items due to cost and space reasons.
Items Eligible for Return:
- Decor
- Plug-in lighting purchased in-store
- Small accessories
Items Ineligible for Return:
- Custom or made-to-order items, including artwork and furniture
- Medium/large furniture items (dining tables, dining chairs, armchairs, sofas, cabinets, sideboards, nightstands, beds and any other items over 20 lbs)
- Mattresses
- Bedding (including throws), towels, and bath products (for sanitary reasons)
- Hardwired lighting
- Rugs
- Floor model and as-is items
- Items damaged through normal wear, such as sun exposure, humidity, or other natural factors
CANCELLATIONS
Online orders can be canceled within 24 hours for no charge. A cancellation request after 24 - 48 hours incurs a 25% restocking fee to the client.. After 48 hours, online orders cannot be canceled and are subject to the final sale policy.
Items eligible for return or exchange: Items that arrive damaged if notified within 48 hours of delivery or pick-up.
Price Honouring
We do not honour prices for previously placed orders, purchases made in our shop, POS purchases, or backordered items. You are more than welcome to wait until our promotional periods to purchase your items.
Cancellation of a Backordered Item
Backordered items can only be canceled within 48 hours of placing the original order. This does not apply to any made-to-order pieces. Please contact us if you would like to cancel an order. Kindly note, if you cancel your backordered item in order to process a new order at a promotional price, your originally ordered piece will no longer be reserved. It is more than likely that your new order will be fulfilled at a later date than your original order.
SHIPPING
Although it may not be as high a news topic at the moment as it was during the first wave of Covid, all ports are currently facing huge congestion problems due to the still very active impacts this has had on our manufacturing and transportation sector.
Our curated items are most commonly manufactured and shipped from all parts of North America, and overseas. Covid factory closures, such as what's happened in China, and worker shortages at factories exacerbate the problems. Many manufacturers are still quoting 1 year lead times whereas in the past they might have been able to produce in 30 - 90 days. Add on material shortages preventing production lines from running at 100%, and the lack of available truck drivers that we rely upon for the transport of goods, which extends further the delays and increases costs, and you have a real web of challenges to get items to clients.
This obviously has made it very difficult to keep up with the customer service around delays and we are working a huge amount to try to keep up. It's a time in history that has never happened before in terms of shipping and manufacturing challenges, as crazy as this sounds it's truely unfortunate for all of us.
This situation does not touch only our small business - West of Main, but a very wide range of retailers. We want to reassure you that we are very confident with our commercial partners, and we know they are working tirelessly to ensure we get our shipments as fast as possible so that we can deliver your items to you ASAP for you to enjoy!
We are sorry for this inconvenience, we know this is not ideal. Unfortunately, these delays are out of our control, but we will send you an email when we receive your items or have tracking information for shipping to your door.
We appreciate your patience and understanding.
kind regards,
the WOM Team
For delivery items for which we are not provided a tracking number, after the order item reaches your local area, the delivery company may contact you via phone, email or text to schedule a delivery date and time that works for you. Some items will require a signature to complete the delivery.
WHERE WE SHIP
We ship across Canada and the mainland USA!
If you are shipping to a remote or rural location, please be advised there may be additional delivery fees. We will contact you with a quote after your order is placed. Feel free to reach out prior to placing your order should you have any questions or concerns.
OUR SHIPPING PARTNERSHIP WITH ROUTE
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.
Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.
If you experienced an issue with your order, please file a claim with Route’s team here.
CURBSIDE DELIVERY
Curbside delivery is delivered by a third-party freight company and will be adhering to all Covid-19 safety standards. This means your order can be delivered to a main entrance, garage or driveway.
IN - STORE PICKUP
We offer free in-store pick up with in 7 days of purchase from our Ottawa showroom and warehouse. Please note this option is currently only available to local Ottawa customers. We will contact you once your order has been received and is ready for pickup.
***Kindly note that West of Main is a small local business with limited warehouse storage available. We are happy to hold onto your order for a few days, however, please do attempt to pick up your complete order as soon as possible after purchasing and being alerted to its arrival at our warehouse.
***Should you NOT pick up your order in a timely manner, after four weeks, we will be forced to resell this item to recoup our costs for storage and administration fees.
CUSTOM & MADE TO ORDER ITEMS
Many of our large furniture pieces and artwork are custom/made to order. For estimated shipping timelines please refer to product pages. Due to their custom nature , all made to order pieces are final sale.
IN STOCK & WAREHOUSE ITEMS
If in stock at our warehouse, most pieces ship within 2-4 weeks of order receipt, unless otherwise specified. We strive to have all in stock items shipped as quickly as possible. Please feel free to contact us if you’d like to know if an item you’re interested in is in stock.
BEFORE YOU ORDER
Please measure every entryway into your home and into the desired room. It is your responsibility to make sure the item(s) will fit into your space. This is especially important when ordering furniture, and fixtures as these items tend to be the hardest to get into one’s home.
If you live in an apartment building please also measure your elevator and staircases.
If items do not fit into your home, we do not refund delivery and the item(s) are bound by the specific item’s return policy.
For tips on how to measure, click here
RATES & SERVICE
Our shipping costs are calculated by size, shape, weight and distance of shipping address. Your shipping fee should be added to your cart at checkout after a postal or zip code is entered. There should ALWAYS be a shipping cost for each order. If there is no shipping fee added at your checkout session, our team will contact you with the proper price to ship your order to you. There is a cost to the customer for shipping for ALL orders.
***Kindly note that due to complications due to COVID-19 on the manufacturing and shipping industries, as well as vessel, container, vehicle and driver shortages, all shipping rates provided at time of checkout are ESTIMATES and are subject to change at West of Main’s discretion. Shipping rates change daily and we, as a local business, are committed to providing you the best possible rates.
US CUSTOMS & DUTIES
Customers are responsible for all import taxes, duties, carrier fees, and custom declarations. You will be contacted prior to or on delivery to complete any necessary payments. Any rejected orders due to customs and duties will be shipped back to our warehouse at your expense and may be refunded in the form of a store credit. If there is a refund amount, the refund will be the original amount, less return shipping, duties, and brokerage, a handling fee charge, and less a 25% restocking fee. If applicable, a refund will be processed within 5 business days once we have received the pieces back at our warehouse.
WHITE GLOVE DELIVERY DEPOSIT
It is recommended that all larger furniture pieces be delivered with our White Glove delivery service providers. If you've selected White Glove as your shipping method, they will unpack each item, place it in your room of choice, provide assembly, and remove all packaging from the property.
Once you receive your piece, you are responsible for inspecting the item and pointing out any damages you find before signing the docket. Before the White Glove representative leaves your location, they will require a signature confirming that you acknowledge there was no damage to your order. If there is damage, please note any specific impairments on the Proof of Delivery form before signing. If signed without note of damages, West of Main will not be responsible for any damage or imperfections you may find, and will not provide any compensation. White Glove shipping provides the highest peace of mind for your furniture investment.
Kindly note, White Glove delivery is unable to remove or move existing furniture, mount art, remove or hang lighting or mirrors, connect any electrical items, or make any other modifications to your home.
For all White Glove delivery, a DEPOSIT will be charged at time of checkout. Once your order has been placed, we will contact you via email with the final White Glove shipping total cost. To ensure a safe and quick delivery, be sure to follow the below:
- Clear or move any existing furniture that may block entrances, doorways, and staircases
- Ensure your rugs are set in place
- Remove any frames or artwork from walls that may be susceptible to damage
- Secure any low-hanging light fixtures
- Remove any doors that may be necessary
- Place any pets in another room of your home
If you live in a building that requires the use of an elevator, be sure to book its use in advance. Please measure the opening and height of the elevator door to ensure pieces will fit.
For tips on how to measure, click here.
During the winter season, please clear all driveways and walkways of snow and ice to ensure the safety of our delivery team and the security of your products.
DAMAGES
***Kindly note that natural and organic materials, such as our beautiful wooden pieces, are subject to variations and imperfections that add texture and layers to the story of the piece. These variations can occur during the manufacturing process, or while in your home as they adjust to the temperature and humidity of your space and climate. These variations are not considered defects and, therefore, are not classified as items eligible for return or damage claims.
When submitting a request to have your item considered for a damage claim, please remember to be kind and courteous to our customer service representatives. They want to ensure you have a positive customer service experience, so please treat them kindly and with respect!
Damages to the merchandise while in transit or defects in manufacturing are rare but occasionally do happen. If your product arrives damaged, please email us at shoppe@westofmaindesign.com within 48 hours of delivery with a detailed and clear description of the damages in question, include your order number, shoot and attach multiple clear, in-focus photos of the damaged product and any damages to the original packaging, including the box in which it arrived. Please take multiple in-focus, close ups and wide-angled, full product photos in order for us to easily and clearly reference the damages reported. If we do not receive the required information / images we will have to deny your claim.
Please fully inspect your furniture at the time of delivery and communicate any damage or defect to our customer experience team within 48 hours of order receipt, so that we may file a damage claim with our manufacturer and include it in your delivery documents.
If you refuse your furniture, artwork, lighting, rug, and/or mirror delivery due to damage or manufacturing defect, the piece will be brought back to the local delivery terminal. We will then review and evaluate the condition of the piece. Please note, the claims process for damaged furniture, artwork, lighting, rugs, and mirrors takes 3-5 weeks to finalize. Our team will work diligently to have a replacement issued and shipped as soon as possible. Kindly note, replacements can only be for the same piece and are subject to availability.
Shipping Timeline
Thank you for your continued support and understanding throughout this unprecedented time in history. We continue to strive to meet all Estimated Delivery Dates, but due to global supply chain challenges, there may be a need to extend these dates. Please know that we will continue to do everything we can to get your items shipped to you as soon as possible, but due to measures outside of our control we will not be accepting returns or cancellations for delayed shipments. Thank you, and let's continue to get through this together.
Layla Antique / Moss Rug | AS IS
Regular price $968.00 Sale price $675.00 Save $293.00/
The Layla Antique / Moss Rug is timeless. With a traditional lived-in design that is reminiscent of an old-world rug, the colour palette is sophisticated with a subtle patina. The power-loomed rug is crafted in China of 100% polyester.
SPECS & CARE
SPECS
- Power Loomed
- 100% Polyester
- Made in China
- Pile Height: 0.13"
- Backing: Canvas
CARE
- Clean spills immediately by blotting with a clean sponge or cloth.
- Vacuum carefully without beater bar.
- Professional cleaning recommended. Rug pad recommended for use on hard floor.
RETURNS
Returning your Item
We only accept returns on eligible items indicated below. Please carefully check the list below to ensure your item qualifies before reaching out for a return. We ask that all requests for returns are brought to our attention within 7 days of receiving the product. Please reach out to our customer service associates for approval of your return and to initiate the return process.
shoppe@westofmaindesign.com
Shipping costs to send the item back to our store warehouse will be the responsibility of the buyer. Once products have been received back at our warehouse, they will be inspected to ensure they are in their original condition and packaging. Products are to be unused. Refunds will only be processed to store credit within 7 days from the date of receipt. Returns are for store credit only.
In most cases, a 25% restocking fee and/or damage fee will be charged to the client. Please ensure the item has been packaged carefully and correctly for shipping.
Do not ship items back to our store warehouse without pre-approval, as we will need to review returns on a case-by-case basis. We do not accept returns on all items due to cost and space reasons.
Items Eligible for Return:
- Decor
- Plug-in lighting purchased in-store
- Small accessories
Items Ineligible for Return:
- Custom or made-to-order items, including artwork and furniture
- Medium/large furniture items (dining tables, dining chairs, armchairs, sofas, cabinets, sideboards, nightstands, beds and any other items over 20 lbs)
- Mattresses
- Bedding (including throws), towels, and bath products (for sanitary reasons)
- Hardwired lighting
- Rugs
- Floor model and as-is items
- Items damaged through normal wear, such as sun exposure, humidity, or other natural factors
CANCELLATIONS
Online orders can be canceled within 24 hours for no charge. A cancellation request after 24 - 48 hours incurs a 25% restocking fee to the client.. After 48 hours, online orders cannot be canceled and are subject to the final sale policy.
Items eligible for return or exchange: Items that arrive damaged if notified within 48 hours of delivery or pick-up.
Price Honouring
We do not honour prices for previously placed orders, purchases made in our shop, POS purchases, or backordered items. You are more than welcome to wait until our promotional periods to purchase your items.
Cancellation of a Backordered Item
Backordered items can only be canceled within 48 hours of placing the original order. This does not apply to any made-to-order pieces. Please contact us if you would like to cancel an order. Kindly note, if you cancel your backordered item in order to process a new order at a promotional price, your originally ordered piece will no longer be reserved. It is more than likely that your new order will be fulfilled at a later date than your original order.
SHIPPING
Although it may not be as high a news topic at the moment as it was during the first wave of Covid, all ports are currently facing huge congestion problems due to the still very active impacts this has had on our manufacturing and transportation sector.
Our curated items are most commonly manufactured and shipped from all parts of North America, and overseas. Covid factory closures, such as what's happened in China, and worker shortages at factories exacerbate the problems. Many manufacturers are still quoting 1 year lead times whereas in the past they might have been able to produce in 30 - 90 days. Add on material shortages preventing production lines from running at 100%, and the lack of available truck drivers that we rely upon for the transport of goods, which extends further the delays and increases costs, and you have a real web of challenges to get items to clients.
This obviously has made it very difficult to keep up with the customer service around delays and we are working a huge amount to try to keep up. It's a time in history that has never happened before in terms of shipping and manufacturing challenges, as crazy as this sounds it's truely unfortunate for all of us.
This situation does not touch only our small business - West of Main, but a very wide range of retailers. We want to reassure you that we are very confident with our commercial partners, and we know they are working tirelessly to ensure we get our shipments as fast as possible so that we can deliver your items to you ASAP for you to enjoy!
We are sorry for this inconvenience, we know this is not ideal. Unfortunately, these delays are out of our control, but we will send you an email when we receive your items or have tracking information for shipping to your door.
We appreciate your patience and understanding.
kind regards,
the WOM Team
For delivery items for which we are not provided a tracking number, after the order item reaches your local area, the delivery company may contact you via phone, email or text to schedule a delivery date and time that works for you. Some items will require a signature to complete the delivery.
WHERE WE SHIP
We ship across Canada and the mainland USA!
If you are shipping to a remote or rural location, please be advised there may be additional delivery fees. We will contact you with a quote after your order is placed. Feel free to reach out prior to placing your order should you have any questions or concerns.
OUR SHIPPING PARTNERSHIP WITH ROUTE
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.
Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.
If you experienced an issue with your order, please file a claim with Route’s team here.
CURBSIDE DELIVERY
Curbside delivery is delivered by a third-party freight company and will be adhering to all Covid-19 safety standards. This means your order can be delivered to a main entrance, garage or driveway.
IN - STORE PICKUP
We offer free in-store pick up with in 7 days of purchase from our Ottawa showroom and warehouse. Please note this option is currently only available to local Ottawa customers. We will contact you once your order has been received and is ready for pickup.
***Kindly note that West of Main is a small local business with limited warehouse storage available. We are happy to hold onto your order for a few days, however, please do attempt to pick up your complete order as soon as possible after purchasing and being alerted to its arrival at our warehouse.
***Should you NOT pick up your order in a timely manner, after four weeks, we will be forced to resell this item to recoup our costs for storage and administration fees.
CUSTOM & MADE TO ORDER ITEMS
Many of our large furniture pieces and artwork are custom/made to order. For estimated shipping timelines please refer to product pages. Due to their custom nature , all made to order pieces are final sale.
IN STOCK & WAREHOUSE ITEMS
If in stock at our warehouse, most pieces ship within 2-4 weeks of order receipt, unless otherwise specified. We strive to have all in stock items shipped as quickly as possible. Please feel free to contact us if you’d like to know if an item you’re interested in is in stock.
BEFORE YOU ORDER
Please measure every entryway into your home and into the desired room. It is your responsibility to make sure the item(s) will fit into your space. This is especially important when ordering furniture, and fixtures as these items tend to be the hardest to get into one’s home.
If you live in an apartment building please also measure your elevator and staircases.
If items do not fit into your home, we do not refund delivery and the item(s) are bound by the specific item’s return policy.
For tips on how to measure, click here
RATES & SERVICE
Our shipping costs are calculated by size, shape, weight and distance of shipping address. Your shipping fee should be added to your cart at checkout after a postal or zip code is entered. There should ALWAYS be a shipping cost for each order. If there is no shipping fee added at your checkout session, our team will contact you with the proper price to ship your order to you. There is a cost to the customer for shipping for ALL orders.
***Kindly note that due to complications due to COVID-19 on the manufacturing and shipping industries, as well as vessel, container, vehicle and driver shortages, all shipping rates provided at time of checkout are ESTIMATES and are subject to change at West of Main’s discretion. Shipping rates change daily and we, as a local business, are committed to providing you the best possible rates.
US CUSTOMS & DUTIES
Customers are responsible for all import taxes, duties, carrier fees, and custom declarations. You will be contacted prior to or on delivery to complete any necessary payments. Any rejected orders due to customs and duties will be shipped back to our warehouse at your expense and may be refunded in the form of a store credit. If there is a refund amount, the refund will be the original amount, less return shipping, duties, and brokerage, a handling fee charge, and less a 25% restocking fee. If applicable, a refund will be processed within 5 business days once we have received the pieces back at our warehouse.
WHITE GLOVE DELIVERY DEPOSIT
It is recommended that all larger furniture pieces be delivered with our White Glove delivery service providers. If you've selected White Glove as your shipping method, they will unpack each item, place it in your room of choice, provide assembly, and remove all packaging from the property.
Once you receive your piece, you are responsible for inspecting the item and pointing out any damages you find before signing the docket. Before the White Glove representative leaves your location, they will require a signature confirming that you acknowledge there was no damage to your order. If there is damage, please note any specific impairments on the Proof of Delivery form before signing. If signed without note of damages, West of Main will not be responsible for any damage or imperfections you may find, and will not provide any compensation. White Glove shipping provides the highest peace of mind for your furniture investment.
Kindly note, White Glove delivery is unable to remove or move existing furniture, mount art, remove or hang lighting or mirrors, connect any electrical items, or make any other modifications to your home.
For all White Glove delivery, a DEPOSIT will be charged at time of checkout. Once your order has been placed, we will contact you via email with the final White Glove shipping total cost. To ensure a safe and quick delivery, be sure to follow the below:
- Clear or move any existing furniture that may block entrances, doorways, and staircases
- Ensure your rugs are set in place
- Remove any frames or artwork from walls that may be susceptible to damage
- Secure any low-hanging light fixtures
- Remove any doors that may be necessary
- Place any pets in another room of your home
If you live in a building that requires the use of an elevator, be sure to book its use in advance. Please measure the opening and height of the elevator door to ensure pieces will fit.
For tips on how to measure, click here.
During the winter season, please clear all driveways and walkways of snow and ice to ensure the safety of our delivery team and the security of your products.
DAMAGES
***Kindly note that natural and organic materials, such as our beautiful wooden pieces, are subject to variations and imperfections that add texture and layers to the story of the piece. These variations can occur during the manufacturing process, or while in your home as they adjust to the temperature and humidity of your space and climate. These variations are not considered defects and, therefore, are not classified as items eligible for return or damage claims.
When submitting a request to have your item considered for a damage claim, please remember to be kind and courteous to our customer service representatives. They want to ensure you have a positive customer service experience, so please treat them kindly and with respect!
Damages to the merchandise while in transit or defects in manufacturing are rare but occasionally do happen. If your product arrives damaged, please email us at shoppe@westofmaindesign.com within 48 hours of delivery with a detailed and clear description of the damages in question, include your order number, shoot and attach multiple clear, in-focus photos of the damaged product and any damages to the original packaging, including the box in which it arrived. Please take multiple in-focus, close ups and wide-angled, full product photos in order for us to easily and clearly reference the damages reported. If we do not receive the required information / images we will have to deny your claim.
Please fully inspect your furniture at the time of delivery and communicate any damage or defect to our customer experience team within 48 hours of order receipt, so that we may file a damage claim with our manufacturer and include it in your delivery documents.
If you refuse your furniture, artwork, lighting, rug, and/or mirror delivery due to damage or manufacturing defect, the piece will be brought back to the local delivery terminal. We will then review and evaluate the condition of the piece. Please note, the claims process for damaged furniture, artwork, lighting, rugs, and mirrors takes 3-5 weeks to finalize. Our team will work diligently to have a replacement issued and shipped as soon as possible. Kindly note, replacements can only be for the same piece and are subject to availability.
Shipping Timeline
Thank you for your continued support and understanding throughout this unprecedented time in history. We continue to strive to meet all Estimated Delivery Dates, but due to global supply chain challenges, there may be a need to extend these dates. Please know that we will continue to do everything we can to get your items shipped to you as soon as possible, but due to measures outside of our control we will not be accepting returns or cancellations for delayed shipments. Thank you, and let's continue to get through this together.
Loren Sand / Taupe Rug | AS IS
Regular price $1,427.00 Sale price $999.00 Save $428.00/
The Loren Sand / Taupe Rug is designed in Turkey using the highly advanced rug-making technology. The printed design is reminiscent of a hand-knotted traditional rug. The vintage look comes from the textured effect of printing every individual knot on the soft polyester base of the Loren. This technique produces a beautifully crafted look at an affordable price.
SPECS & CARE
SPECS
- Power Loomed
- 100% Polyester
- Made in Turkey
- Pile Height: 0.25"
- Backing: Cotton Canvas
CARE
- Clean spills immediately by blotting with a clean sponge or cloth.
- Use a vacuum cleaner without a beater bar.
- Professional cleaning is recommended.
- Rug pad recommended on all surfaces to prevent slipping.