TRUE FULL SERVICE DESIGN
Our firm specializes in true full-service interior design: a turn-key service best suited for large-scale projects
FURNITURE AND DECOR SERVICE
Work with our team of professional design consultants to develop a personalized vision and budgeted plan to reimagine your space
Decor Consultation
Enjoy a one hour consultation with one of our designers. We'll offer expert advice to help you choose the right pieces to complete your design
New Arrivals
Tonka Display Cabinet
Regular price $2,903.00The Tonka display cabinet offers an elegant juxtaposition of function and form, featuring an arch detail, calming curves, and open and closed storage for creative expression. Built with accessibility and architectural style in mind, this stunning piece also provides the perfect home for all your everyday essentials.
SPECS
- Made from solid oak with oak veneer & plywood
- Please note that no two items are alike, there will be a natural variation between each piece due to the wood's distinct character, grains & knots in each piece of wood
- No assembly required
-
COLORS: BLACK OAK
-
MATERIAL: SOLID OAK, OAK VENEER, PLYWOOD
- DIMENSIONS: 37.5” W X 16.5” D X 79.0” H
RETURNS
Returning your Item
We only accept returns on eligible items indicated below. Please carefully check the list below to ensure your item qualifies before reaching out for a return. We ask that all requests for returns are brought to our attention within 7 days of receiving the product. Please reach out to our customer service associates for approval of your return and to initiate the return process.
shoppe@westofmaindesign.com
Shipping costs to send the item back to our store warehouse will be the responsibility of the buyer. Once products have been received back at our warehouse, they will be inspected to ensure they are in their original condition and packaging. Products are to be unused. Refunds will only be processed to store credit within 7 days from the date of receipt. Returns are for store credit only.
In most cases, a 25% restocking fee and/or damage fee will be charged to the client. Please ensure the item has been packaged carefully and correctly for shipping.
Do not ship items back to our store warehouse without pre-approval, as we will need to review returns on a case-by-case basis. We do not accept returns on all items due to cost and space reasons.
Items Eligible for Return:
- Decor
- Plug-in lighting purchased in-store
- Small accessories
Items Ineligible for Return:
- Custom or made-to-order items, including artwork and furniture
- Medium/large furniture items (dining tables, dining chairs, armchairs, sofas, cabinets, sideboards, nightstands, beds and any other items over 20 lbs)
- Mattresses
- Bedding (including throws), towels, and bath products (for sanitary reasons)
- Hardwired lighting
- Rugs
- Floor model and as-is items
- Items damaged through normal wear, such as sun exposure, humidity, or other natural factors
CANCELLATIONS
Online orders can be canceled within 24 hours for no charge. A cancellation request after 24 - 48 hours incurs a 25% restocking fee to the client.. After 48 hours, online orders cannot be canceled and are subject to the final sale policy.
Items eligible for return or exchange: Items that arrive damaged if notified within 48 hours of delivery or pick-up.
Price Honouring
We do not honour prices for previously placed orders, purchases made in our shop, POS purchases, or backordered items. You are more than welcome to wait until our promotional periods to purchase your items.
Cancellation of a Backordered Item
Backordered items can only be canceled within 48 hours of placing the original order. This does not apply to any made-to-order pieces. Please contact us if you would like to cancel an order. Kindly note, if you cancel your backordered item in order to process a new order at a promotional price, your originally ordered piece will no longer be reserved. It is more than likely that your new order will be fulfilled at a later date than your original order.
SHIPPING
Although it may not be as high a news topic at the moment as it was during the first wave of Covid, all ports are currently facing huge congestion problems due to the still very active impacts this has had on our manufacturing and transportation sector.
Our curated items are most commonly manufactured and shipped from all parts of North America, and overseas. Covid factory closures, such as what's happened in China, and worker shortages at factories exacerbate the problems. Many manufacturers are still quoting 1 year lead times whereas in the past they might have been able to produce in 30 - 90 days. Add on material shortages preventing production lines from running at 100%, and the lack of available truck drivers that we rely upon for the transport of goods, which extends further the delays and increases costs, and you have a real web of challenges to get items to clients.
This obviously has made it very difficult to keep up with the customer service around delays and we are working a huge amount to try to keep up. It's a time in history that has never happened before in terms of shipping and manufacturing challenges, as crazy as this sounds it's truely unfortunate for all of us.
This situation does not touch only our small business - West of Main, but a very wide range of retailers. We want to reassure you that we are very confident with our commercial partners, and we know they are working tirelessly to ensure we get our shipments as fast as possible so that we can deliver your items to you ASAP for you to enjoy!
We are sorry for this inconvenience, we know this is not ideal. Unfortunately, these delays are out of our control, but we will send you an email when we receive your items or have tracking information for shipping to your door.
We appreciate your patience and understanding.
kind regards,
the WOM Team
For delivery items for which we are not provided a tracking number, after the order item reaches your local area, the delivery company may contact you via phone, email or text to schedule a delivery date and time that works for you. Some items will require a signature to complete the delivery.
WHERE WE SHIP
We ship across Canada and the mainland USA!
If you are shipping to a remote or rural location, please be advised there may be additional delivery fees. We will contact you with a quote after your order is placed. Feel free to reach out prior to placing your order should you have any questions or concerns.
OUR SHIPPING PARTNERSHIP WITH ROUTE
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.
Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.
If you experienced an issue with your order, please file a claim with Route’s team here.
CURBSIDE DELIVERY
Curbside delivery is delivered by a third-party freight company and will be adhering to all Covid-19 safety standards. This means your order can be delivered to a main entrance, garage or driveway.
IN - STORE PICKUP
We offer free in-store pick up with in 7 days of purchase from our Ottawa showroom and warehouse. Please note this option is currently only available to local Ottawa customers. We will contact you once your order has been received and is ready for pickup.
***Kindly note that West of Main is a small local business with limited warehouse storage available. We are happy to hold onto your order for a few days, however, please do attempt to pick up your complete order as soon as possible after purchasing and being alerted to its arrival at our warehouse.
***Should you NOT pick up your order in a timely manner, after four weeks, we will be forced to resell this item to recoup our costs for storage and administration fees.
CUSTOM & MADE TO ORDER ITEMS
Many of our large furniture pieces and artwork are custom/made to order. For estimated shipping timelines please refer to product pages. Due to their custom nature , all made to order pieces are final sale.
IN STOCK & WAREHOUSE ITEMS
If in stock at our warehouse, most pieces ship within 2-4 weeks of order receipt, unless otherwise specified. We strive to have all in stock items shipped as quickly as possible. Please feel free to contact us if you’d like to know if an item you’re interested in is in stock.
BEFORE YOU ORDER
Please measure every entryway into your home and into the desired room. It is your responsibility to make sure the item(s) will fit into your space. This is especially important when ordering furniture, and fixtures as these items tend to be the hardest to get into one’s home.
If you live in an apartment building please also measure your elevator and staircases.
If items do not fit into your home, we do not refund delivery and the item(s) are bound by the specific item’s return policy.
For tips on how to measure, click here
RATES & SERVICE
Our shipping costs are calculated by size, shape, weight and distance of shipping address. Your shipping fee should be added to your cart at checkout after a postal or zip code is entered. There should ALWAYS be a shipping cost for each order. If there is no shipping fee added at your checkout session, our team will contact you with the proper price to ship your order to you. There is a cost to the customer for shipping for ALL orders.
***Kindly note that due to complications due to COVID-19 on the manufacturing and shipping industries, as well as vessel, container, vehicle and driver shortages, all shipping rates provided at time of checkout are ESTIMATES and are subject to change at West of Main’s discretion. Shipping rates change daily and we, as a local business, are committed to providing you the best possible rates.
US CUSTOMS & DUTIES
Customers are responsible for all import taxes, duties, carrier fees, and custom declarations. You will be contacted prior to or on delivery to complete any necessary payments. Any rejected orders due to customs and duties will be shipped back to our warehouse at your expense and may be refunded in the form of a store credit. If there is a refund amount, the refund will be the original amount, less return shipping, duties, and brokerage, a handling fee charge, and less a 25% restocking fee. If applicable, a refund will be processed within 5 business days once we have received the pieces back at our warehouse.
WHITE GLOVE DELIVERY DEPOSIT
It is recommended that all larger furniture pieces be delivered with our White Glove delivery service providers. If you've selected White Glove as your shipping method, they will unpack each item, place it in your room of choice, provide assembly, and remove all packaging from the property.
Once you receive your piece, you are responsible for inspecting the item and pointing out any damages you find before signing the docket. Before the White Glove representative leaves your location, they will require a signature confirming that you acknowledge there was no damage to your order. If there is damage, please note any specific impairments on the Proof of Delivery form before signing. If signed without note of damages, West of Main will not be responsible for any damage or imperfections you may find, and will not provide any compensation. White Glove shipping provides the highest peace of mind for your furniture investment.
Kindly note, White Glove delivery is unable to remove or move existing furniture, mount art, remove or hang lighting or mirrors, connect any electrical items, or make any other modifications to your home.
For all White Glove delivery, a DEPOSIT will be charged at time of checkout. Once your order has been placed, we will contact you via email with the final White Glove shipping total cost. To ensure a safe and quick delivery, be sure to follow the below:
- Clear or move any existing furniture that may block entrances, doorways, and staircases
- Ensure your rugs are set in place
- Remove any frames or artwork from walls that may be susceptible to damage
- Secure any low-hanging light fixtures
- Remove any doors that may be necessary
- Place any pets in another room of your home
If you live in a building that requires the use of an elevator, be sure to book its use in advance. Please measure the opening and height of the elevator door to ensure pieces will fit.
For tips on how to measure, click here.
During the winter season, please clear all driveways and walkways of snow and ice to ensure the safety of our delivery team and the security of your products.
DAMAGES
***Kindly note that natural and organic materials, such as our beautiful wooden pieces, are subject to variations and imperfections that add texture and layers to the story of the piece. These variations can occur during the manufacturing process, or while in your home as they adjust to the temperature and humidity of your space and climate. These variations are not considered defects and, therefore, are not classified as items eligible for return or damage claims.
When submitting a request to have your item considered for a damage claim, please remember to be kind and courteous to our customer service representatives. They want to ensure you have a positive customer service experience, so please treat them kindly and with respect!
Damages to the merchandise while in transit or defects in manufacturing are rare but occasionally do happen. If your product arrives damaged, please email us at shoppe@westofmaindesign.com within 48 hours of delivery with a detailed and clear description of the damages in question, include your order number, shoot and attach multiple clear, in-focus photos of the damaged product and any damages to the original packaging, including the box in which it arrived. Please take multiple in-focus, close ups and wide-angled, full product photos in order for us to easily and clearly reference the damages reported. If we do not receive the required information / images we will have to deny your claim.
Please fully inspect your furniture at the time of delivery and communicate any damage or defect to our customer experience team within 48 hours of order receipt, so that we may file a damage claim with our manufacturer and include it in your delivery documents.
If you refuse your furniture, artwork, lighting, rug, and/or mirror delivery due to damage or manufacturing defect, the piece will be brought back to the local delivery terminal. We will then review and evaluate the condition of the piece. Please note, the claims process for damaged furniture, artwork, lighting, rugs, and mirrors takes 3-5 weeks to finalize. Our team will work diligently to have a replacement issued and shipped as soon as possible. Kindly note, replacements can only be for the same piece and are subject to availability.
Shipping Timeline
Thank you for your continued support and understanding throughout this unprecedented time in history. We continue to strive to meet all Estimated Delivery Dates, but due to global supply chain challenges, there may be a need to extend these dates. Please know that we will continue to do everything we can to get your items shipped to you as soon as possible, but due to measures outside of our control we will not be accepting returns or cancellations for delayed shipments. Thank you, and let's continue to get through this together.
Distant Moments | Purakaunui Bay’s Serenity
Regular price $3,151.00Distant Moments, captured by the talented fine art photographer Justin Thomason, is a stunning photograph that beautifully portrays the serene and rugged beauty of Purakaunui Bay in Otago, New Zealand.
This piece showcases the tranquil lagoon, the rugged beach, and the majestic seaside cliffs. It invites you to revel in the simple yet profound beauty of this remarkable place through the lens of Justin Thomason’s artistry.
SPECS & CARE
SPECS
Artist - Justin Thomason
- Dimensions: 46.5 H x 69.25 W (in)
- German Photo Rag Baryta Paper
- Museum-quality archival paper for the highest age resistance
Frame
- Dimensions: 46.5 H x 69.25 W (in)
- Frame: Black Stained Oak - With Grain
- Highest Quality True Custom Framing
- Glass: Anti Reflective
CARE
- As with any fine art we recommend avoiding direct sunlight for extended periods of time.
RETURNS
Returning your Item
We only accept returns on eligible items indicated below. Please carefully check the list below to ensure your item qualifies before reaching out for a return. We ask that all requests for returns are brought to our attention within 7 days of receiving the product. Please reach out to our customer service associates for approval of your return and to initiate the return process.
shoppe@westofmaindesign.com
Shipping costs to send the item back to our store warehouse will be the responsibility of the buyer. Once products have been received back at our warehouse, they will be inspected to ensure they are in their original condition and packaging. Products are to be unused. Refunds will only be processed to store credit within 7 days from the date of receipt. Returns are for store credit only.
In most cases, a 25% restocking fee and/or damage fee will be charged to the client. Please ensure the item has been packaged carefully and correctly for shipping.
Do not ship items back to our store warehouse without pre-approval, as we will need to review returns on a case-by-case basis. We do not accept returns on all items due to cost and space reasons.
Items Eligible for Return:
- Decor
- Plug-in lighting purchased in-store
- Small accessories
Items Ineligible for Return:
- Custom or made-to-order items, including artwork and furniture
- Medium/large furniture items (dining tables, dining chairs, armchairs, sofas, cabinets, sideboards, nightstands, beds and any other items over 20 lbs)
- Mattresses
- Bedding (including throws), towels, and bath products (for sanitary reasons)
- Hardwired lighting
- Rugs
- Floor model and as-is items
- Items damaged through normal wear, such as sun exposure, humidity, or other natural factors
CANCELLATIONS
Online orders can be canceled within 24 hours for no charge. A cancellation request after 24 - 48 hours incurs a 25% restocking fee to the client.. After 48 hours, online orders cannot be canceled and are subject to the final sale policy.
Items eligible for return or exchange: Items that arrive damaged if notified within 48 hours of delivery or pick-up.
Price Honouring
We do not honour prices for previously placed orders, purchases made in our shop, POS purchases, or backordered items. You are more than welcome to wait until our promotional periods to purchase your items.
Cancellation of a Backordered Item
Backordered items can only be canceled within 48 hours of placing the original order. This does not apply to any made-to-order pieces. Please contact us if you would like to cancel an order. Kindly note, if you cancel your backordered item in order to process a new order at a promotional price, your originally ordered piece will no longer be reserved. It is more than likely that your new order will be fulfilled at a later date than your original order.
SHIPPING
Although it may not be as high a news topic at the moment as it was during the first wave of Covid, all ports are currently facing huge congestion problems due to the still very active impacts this has had on our manufacturing and transportation sector.
Our curated items are most commonly manufactured and shipped from all parts of North America, and overseas. Covid factory closures, such as what's happened in China, and worker shortages at factories exacerbate the problems. Many manufacturers are still quoting 1 year lead times whereas in the past they might have been able to produce in 30 - 90 days. Add on material shortages preventing production lines from running at 100%, and the lack of available truck drivers that we rely upon for the transport of goods, which extends further the delays and increases costs, and you have a real web of challenges to get items to clients.
This obviously has made it very difficult to keep up with the customer service around delays and we are working a huge amount to try to keep up. It's a time in history that has never happened before in terms of shipping and manufacturing challenges, as crazy as this sounds it's truely unfortunate for all of us.
This situation does not touch only our small business - West of Main, but a very wide range of retailers. We want to reassure you that we are very confident with our commercial partners, and we know they are working tirelessly to ensure we get our shipments as fast as possible so that we can deliver your items to you ASAP for you to enjoy!
We are sorry for this inconvenience, we know this is not ideal. Unfortunately, these delays are out of our control, but we will send you an email when we receive your items or have tracking information for shipping to your door.
We appreciate your patience and understanding.
kind regards,
the WOM Team
For delivery items for which we are not provided a tracking number, after the order item reaches your local area, the delivery company may contact you via phone, email or text to schedule a delivery date and time that works for you. Some items will require a signature to complete the delivery.
WHERE WE SHIP
We ship across Canada and the mainland USA!
If you are shipping to a remote or rural location, please be advised there may be additional delivery fees. We will contact you with a quote after your order is placed. Feel free to reach out prior to placing your order should you have any questions or concerns.
OUR SHIPPING PARTNERSHIP WITH ROUTE
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.
Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.
If you experienced an issue with your order, please file a claim with Route’s team here.
CURBSIDE DELIVERY
Curbside delivery is delivered by a third-party freight company and will be adhering to all Covid-19 safety standards. This means your order can be delivered to a main entrance, garage or driveway.
IN - STORE PICKUP
We offer free in-store pick up with in 7 days of purchase from our Ottawa showroom and warehouse. Please note this option is currently only available to local Ottawa customers. We will contact you once your order has been received and is ready for pickup.
***Kindly note that West of Main is a small local business with limited warehouse storage available. We are happy to hold onto your order for a few days, however, please do attempt to pick up your complete order as soon as possible after purchasing and being alerted to its arrival at our warehouse.
***Should you NOT pick up your order in a timely manner, after four weeks, we will be forced to resell this item to recoup our costs for storage and administration fees.
CUSTOM & MADE TO ORDER ITEMS
Many of our large furniture pieces and artwork are custom/made to order. For estimated shipping timelines please refer to product pages. Due to their custom nature , all made to order pieces are final sale.
IN STOCK & WAREHOUSE ITEMS
If in stock at our warehouse, most pieces ship within 2-4 weeks of order receipt, unless otherwise specified. We strive to have all in stock items shipped as quickly as possible. Please feel free to contact us if you’d like to know if an item you’re interested in is in stock.
BEFORE YOU ORDER
Please measure every entryway into your home and into the desired room. It is your responsibility to make sure the item(s) will fit into your space. This is especially important when ordering furniture, and fixtures as these items tend to be the hardest to get into one’s home.
If you live in an apartment building please also measure your elevator and staircases.
If items do not fit into your home, we do not refund delivery and the item(s) are bound by the specific item’s return policy.
For tips on how to measure, click here
RATES & SERVICE
Our shipping costs are calculated by size, shape, weight and distance of shipping address. Your shipping fee should be added to your cart at checkout after a postal or zip code is entered. There should ALWAYS be a shipping cost for each order. If there is no shipping fee added at your checkout session, our team will contact you with the proper price to ship your order to you. There is a cost to the customer for shipping for ALL orders.
***Kindly note that due to complications due to COVID-19 on the manufacturing and shipping industries, as well as vessel, container, vehicle and driver shortages, all shipping rates provided at time of checkout are ESTIMATES and are subject to change at West of Main’s discretion. Shipping rates change daily and we, as a local business, are committed to providing you the best possible rates.
US CUSTOMS & DUTIES
Customers are responsible for all import taxes, duties, carrier fees, and custom declarations. You will be contacted prior to or on delivery to complete any necessary payments. Any rejected orders due to customs and duties will be shipped back to our warehouse at your expense and may be refunded in the form of a store credit. If there is a refund amount, the refund will be the original amount, less return shipping, duties, and brokerage, a handling fee charge, and less a 25% restocking fee. If applicable, a refund will be processed within 5 business days once we have received the pieces back at our warehouse.
WHITE GLOVE DELIVERY DEPOSIT
It is recommended that all larger furniture pieces be delivered with our White Glove delivery service providers. If you've selected White Glove as your shipping method, they will unpack each item, place it in your room of choice, provide assembly, and remove all packaging from the property.
Once you receive your piece, you are responsible for inspecting the item and pointing out any damages you find before signing the docket. Before the White Glove representative leaves your location, they will require a signature confirming that you acknowledge there was no damage to your order. If there is damage, please note any specific impairments on the Proof of Delivery form before signing. If signed without note of damages, West of Main will not be responsible for any damage or imperfections you may find, and will not provide any compensation. White Glove shipping provides the highest peace of mind for your furniture investment.
Kindly note, White Glove delivery is unable to remove or move existing furniture, mount art, remove or hang lighting or mirrors, connect any electrical items, or make any other modifications to your home.
For all White Glove delivery, a DEPOSIT will be charged at time of checkout. Once your order has been placed, we will contact you via email with the final White Glove shipping total cost. To ensure a safe and quick delivery, be sure to follow the below:
- Clear or move any existing furniture that may block entrances, doorways, and staircases
- Ensure your rugs are set in place
- Remove any frames or artwork from walls that may be susceptible to damage
- Secure any low-hanging light fixtures
- Remove any doors that may be necessary
- Place any pets in another room of your home
If you live in a building that requires the use of an elevator, be sure to book its use in advance. Please measure the opening and height of the elevator door to ensure pieces will fit.
For tips on how to measure, click here.
During the winter season, please clear all driveways and walkways of snow and ice to ensure the safety of our delivery team and the security of your products.
DAMAGES
***Kindly note that natural and organic materials, such as our beautiful wooden pieces, are subject to variations and imperfections that add texture and layers to the story of the piece. These variations can occur during the manufacturing process, or while in your home as they adjust to the temperature and humidity of your space and climate. These variations are not considered defects and, therefore, are not classified as items eligible for return or damage claims.
When submitting a request to have your item considered for a damage claim, please remember to be kind and courteous to our customer service representatives. They want to ensure you have a positive customer service experience, so please treat them kindly and with respect!
Damages to the merchandise while in transit or defects in manufacturing are rare but occasionally do happen. If your product arrives damaged, please email us at shoppe@westofmaindesign.com within 48 hours of delivery with a detailed and clear description of the damages in question, include your order number, shoot and attach multiple clear, in-focus photos of the damaged product and any damages to the original packaging, including the box in which it arrived. Please take multiple in-focus, close ups and wide-angled, full product photos in order for us to easily and clearly reference the damages reported. If we do not receive the required information / images we will have to deny your claim.
Please fully inspect your furniture at the time of delivery and communicate any damage or defect to our customer experience team within 48 hours of order receipt, so that we may file a damage claim with our manufacturer and include it in your delivery documents.
If you refuse your furniture, artwork, lighting, rug, and/or mirror delivery due to damage or manufacturing defect, the piece will be brought back to the local delivery terminal. We will then review and evaluate the condition of the piece. Please note, the claims process for damaged furniture, artwork, lighting, rugs, and mirrors takes 3-5 weeks to finalize. Our team will work diligently to have a replacement issued and shipped as soon as possible. Kindly note, replacements can only be for the same piece and are subject to availability.
Shipping Timeline
Thank you for your continued support and understanding throughout this unprecedented time in history. We continue to strive to meet all Estimated Delivery Dates, but due to global supply chain challenges, there may be a need to extend these dates. Please know that we will continue to do everything we can to get your items shipped to you as soon as possible, but due to measures outside of our control we will not be accepting returns or cancellations for delayed shipments. Thank you, and let's continue to get through this together.
Arid Peaks of Benmore
Regular price $3,151.00“Arid Peaks of Benmore” is a captivating fine art photography piece created by the talented artist, Justin Thomason. The photograph invites viewers to immerse themselves in the captivating landscape of the Mackenzie Basin, nestled within the breathtaking South Canterbury region of the South Island, New Zealand.
At the heart of the composition stands Totara Peak, one of the largest mountains in Benmore range. With an impressive elevation of 1822 meters or 5978 feet, Totara Peak commands attention. In the foreground, the meandering Ahuriri River gracefully winds its way through the landscape. Justin’s masterful use of lighting enhances the textures and contours of the mountains, creating a play of shadows and highlights that bring the scene to life. The warm golden hues of the sunlight cast a magical glow over the rocky terrain, evoking a sense of tranquillity and timelessness. The composition’s colour palette is rich and earthy, capturing the essence of the Mackenzie Basin.
The artist’s careful selection and expert manipulation of colours create a harmonious blend of warm earth tones, conveying the arid yet breathtaking beauty of the landscape.“Arid Peaks of Benmore” transports viewers to a realm of natural splendour, inviting them to immerse themselves in the rugged beauty of the Mackenzie Basin in South Canterbury.
Justin’s expertly captured photograph stands as a testament to the power and magnificence of nature, allowing spectators to connect with the raw and untamed essence of the land.
SPECS & CARE
SPECS
Artist - Justin Thomason
- Dimensions: 46.5 H x 69.25 W (in)
- German Photo Rag Baryta Paper
- Museum-quality archival paper for the highest age resistance
Frame
- Dimensions: 46.5 H x 69.25 W (in)
- Frame: Black Stained Oak - With Grain
- Highest Quality True Custom Framing
- Glass: Anti Reflective
CARE
- As with any fine art we recommend avoiding direct sunlight for extended periods of time.
RETURNS
Returning your Item
We only accept returns on eligible items indicated below. Please carefully check the list below to ensure your item qualifies before reaching out for a return. We ask that all requests for returns are brought to our attention within 7 days of receiving the product. Please reach out to our customer service associates for approval of your return and to initiate the return process.
shoppe@westofmaindesign.com
Shipping costs to send the item back to our store warehouse will be the responsibility of the buyer. Once products have been received back at our warehouse, they will be inspected to ensure they are in their original condition and packaging. Products are to be unused. Refunds will only be processed to store credit within 7 days from the date of receipt. Returns are for store credit only.
In most cases, a 25% restocking fee and/or damage fee will be charged to the client. Please ensure the item has been packaged carefully and correctly for shipping.
Do not ship items back to our store warehouse without pre-approval, as we will need to review returns on a case-by-case basis. We do not accept returns on all items due to cost and space reasons.
Items Eligible for Return:
- Decor
- Plug-in lighting purchased in-store
- Small accessories
Items Ineligible for Return:
- Custom or made-to-order items, including artwork and furniture
- Medium/large furniture items (dining tables, dining chairs, armchairs, sofas, cabinets, sideboards, nightstands, beds and any other items over 20 lbs)
- Mattresses
- Bedding (including throws), towels, and bath products (for sanitary reasons)
- Hardwired lighting
- Rugs
- Floor model and as-is items
- Items damaged through normal wear, such as sun exposure, humidity, or other natural factors
CANCELLATIONS
Online orders can be canceled within 24 hours for no charge. A cancellation request after 24 - 48 hours incurs a 25% restocking fee to the client.. After 48 hours, online orders cannot be canceled and are subject to the final sale policy.
Items eligible for return or exchange: Items that arrive damaged if notified within 48 hours of delivery or pick-up.
Price Honouring
We do not honour prices for previously placed orders, purchases made in our shop, POS purchases, or backordered items. You are more than welcome to wait until our promotional periods to purchase your items.
Cancellation of a Backordered Item
Backordered items can only be canceled within 48 hours of placing the original order. This does not apply to any made-to-order pieces. Please contact us if you would like to cancel an order. Kindly note, if you cancel your backordered item in order to process a new order at a promotional price, your originally ordered piece will no longer be reserved. It is more than likely that your new order will be fulfilled at a later date than your original order.
SHIPPING
Although it may not be as high a news topic at the moment as it was during the first wave of Covid, all ports are currently facing huge congestion problems due to the still very active impacts this has had on our manufacturing and transportation sector.
Our curated items are most commonly manufactured and shipped from all parts of North America, and overseas. Covid factory closures, such as what's happened in China, and worker shortages at factories exacerbate the problems. Many manufacturers are still quoting 1 year lead times whereas in the past they might have been able to produce in 30 - 90 days. Add on material shortages preventing production lines from running at 100%, and the lack of available truck drivers that we rely upon for the transport of goods, which extends further the delays and increases costs, and you have a real web of challenges to get items to clients.
This obviously has made it very difficult to keep up with the customer service around delays and we are working a huge amount to try to keep up. It's a time in history that has never happened before in terms of shipping and manufacturing challenges, as crazy as this sounds it's truely unfortunate for all of us.
This situation does not touch only our small business - West of Main, but a very wide range of retailers. We want to reassure you that we are very confident with our commercial partners, and we know they are working tirelessly to ensure we get our shipments as fast as possible so that we can deliver your items to you ASAP for you to enjoy!
We are sorry for this inconvenience, we know this is not ideal. Unfortunately, these delays are out of our control, but we will send you an email when we receive your items or have tracking information for shipping to your door.
We appreciate your patience and understanding.
kind regards,
the WOM Team
For delivery items for which we are not provided a tracking number, after the order item reaches your local area, the delivery company may contact you via phone, email or text to schedule a delivery date and time that works for you. Some items will require a signature to complete the delivery.
WHERE WE SHIP
We ship across Canada and the mainland USA!
If you are shipping to a remote or rural location, please be advised there may be additional delivery fees. We will contact you with a quote after your order is placed. Feel free to reach out prior to placing your order should you have any questions or concerns.
OUR SHIPPING PARTNERSHIP WITH ROUTE
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.
Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.
If you experienced an issue with your order, please file a claim with Route’s team here.
CURBSIDE DELIVERY
Curbside delivery is delivered by a third-party freight company and will be adhering to all Covid-19 safety standards. This means your order can be delivered to a main entrance, garage or driveway.
IN - STORE PICKUP
We offer free in-store pick up with in 7 days of purchase from our Ottawa showroom and warehouse. Please note this option is currently only available to local Ottawa customers. We will contact you once your order has been received and is ready for pickup.
***Kindly note that West of Main is a small local business with limited warehouse storage available. We are happy to hold onto your order for a few days, however, please do attempt to pick up your complete order as soon as possible after purchasing and being alerted to its arrival at our warehouse.
***Should you NOT pick up your order in a timely manner, after four weeks, we will be forced to resell this item to recoup our costs for storage and administration fees.
CUSTOM & MADE TO ORDER ITEMS
Many of our large furniture pieces and artwork are custom/made to order. For estimated shipping timelines please refer to product pages. Due to their custom nature , all made to order pieces are final sale.
IN STOCK & WAREHOUSE ITEMS
If in stock at our warehouse, most pieces ship within 2-4 weeks of order receipt, unless otherwise specified. We strive to have all in stock items shipped as quickly as possible. Please feel free to contact us if you’d like to know if an item you’re interested in is in stock.
BEFORE YOU ORDER
Please measure every entryway into your home and into the desired room. It is your responsibility to make sure the item(s) will fit into your space. This is especially important when ordering furniture, and fixtures as these items tend to be the hardest to get into one’s home.
If you live in an apartment building please also measure your elevator and staircases.
If items do not fit into your home, we do not refund delivery and the item(s) are bound by the specific item’s return policy.
For tips on how to measure, click here
RATES & SERVICE
Our shipping costs are calculated by size, shape, weight and distance of shipping address. Your shipping fee should be added to your cart at checkout after a postal or zip code is entered. There should ALWAYS be a shipping cost for each order. If there is no shipping fee added at your checkout session, our team will contact you with the proper price to ship your order to you. There is a cost to the customer for shipping for ALL orders.
***Kindly note that due to complications due to COVID-19 on the manufacturing and shipping industries, as well as vessel, container, vehicle and driver shortages, all shipping rates provided at time of checkout are ESTIMATES and are subject to change at West of Main’s discretion. Shipping rates change daily and we, as a local business, are committed to providing you the best possible rates.
US CUSTOMS & DUTIES
Customers are responsible for all import taxes, duties, carrier fees, and custom declarations. You will be contacted prior to or on delivery to complete any necessary payments. Any rejected orders due to customs and duties will be shipped back to our warehouse at your expense and may be refunded in the form of a store credit. If there is a refund amount, the refund will be the original amount, less return shipping, duties, and brokerage, a handling fee charge, and less a 25% restocking fee. If applicable, a refund will be processed within 5 business days once we have received the pieces back at our warehouse.
WHITE GLOVE DELIVERY DEPOSIT
It is recommended that all larger furniture pieces be delivered with our White Glove delivery service providers. If you've selected White Glove as your shipping method, they will unpack each item, place it in your room of choice, provide assembly, and remove all packaging from the property.
Once you receive your piece, you are responsible for inspecting the item and pointing out any damages you find before signing the docket. Before the White Glove representative leaves your location, they will require a signature confirming that you acknowledge there was no damage to your order. If there is damage, please note any specific impairments on the Proof of Delivery form before signing. If signed without note of damages, West of Main will not be responsible for any damage or imperfections you may find, and will not provide any compensation. White Glove shipping provides the highest peace of mind for your furniture investment.
Kindly note, White Glove delivery is unable to remove or move existing furniture, mount art, remove or hang lighting or mirrors, connect any electrical items, or make any other modifications to your home.
For all White Glove delivery, a DEPOSIT will be charged at time of checkout. Once your order has been placed, we will contact you via email with the final White Glove shipping total cost. To ensure a safe and quick delivery, be sure to follow the below:
- Clear or move any existing furniture that may block entrances, doorways, and staircases
- Ensure your rugs are set in place
- Remove any frames or artwork from walls that may be susceptible to damage
- Secure any low-hanging light fixtures
- Remove any doors that may be necessary
- Place any pets in another room of your home
If you live in a building that requires the use of an elevator, be sure to book its use in advance. Please measure the opening and height of the elevator door to ensure pieces will fit.
For tips on how to measure, click here.
During the winter season, please clear all driveways and walkways of snow and ice to ensure the safety of our delivery team and the security of your products.
DAMAGES
***Kindly note that natural and organic materials, such as our beautiful wooden pieces, are subject to variations and imperfections that add texture and layers to the story of the piece. These variations can occur during the manufacturing process, or while in your home as they adjust to the temperature and humidity of your space and climate. These variations are not considered defects and, therefore, are not classified as items eligible for return or damage claims.
When submitting a request to have your item considered for a damage claim, please remember to be kind and courteous to our customer service representatives. They want to ensure you have a positive customer service experience, so please treat them kindly and with respect!
Damages to the merchandise while in transit or defects in manufacturing are rare but occasionally do happen. If your product arrives damaged, please email us at shoppe@westofmaindesign.com within 48 hours of delivery with a detailed and clear description of the damages in question, include your order number, shoot and attach multiple clear, in-focus photos of the damaged product and any damages to the original packaging, including the box in which it arrived. Please take multiple in-focus, close ups and wide-angled, full product photos in order for us to easily and clearly reference the damages reported. If we do not receive the required information / images we will have to deny your claim.
Please fully inspect your furniture at the time of delivery and communicate any damage or defect to our customer experience team within 48 hours of order receipt, so that we may file a damage claim with our manufacturer and include it in your delivery documents.
If you refuse your furniture, artwork, lighting, rug, and/or mirror delivery due to damage or manufacturing defect, the piece will be brought back to the local delivery terminal. We will then review and evaluate the condition of the piece. Please note, the claims process for damaged furniture, artwork, lighting, rugs, and mirrors takes 3-5 weeks to finalize. Our team will work diligently to have a replacement issued and shipped as soon as possible. Kindly note, replacements can only be for the same piece and are subject to availability.
Shipping Timeline
Thank you for your continued support and understanding throughout this unprecedented time in history. We continue to strive to meet all Estimated Delivery Dates, but due to global supply chain challenges, there may be a need to extend these dates. Please know that we will continue to do everything we can to get your items shipped to you as soon as possible, but due to measures outside of our control we will not be accepting returns or cancellations for delayed shipments. Thank you, and let's continue to get through this together.
Stormy Reverie | Embracing the Untamed Majesty of Paparoa Range
Regular price $2,175.00Embark on a captivating visual journey into the untamed heart of New Zealand's South Island with Justin Thomason's exquisite fine art photography piece, "Stormy Reverie: Embracing the Untamed Majesty of Paparoa Range."
In this evocative photograph, Justin skillfully captures the moody essence of the storm, harnessing the dramatic interplay of light and shadow. The towering peaks of Roa loom majestically, cloaked in brooding clouds that swirl with an ethereal intensity.
Rain-soaked cliffs and mist-shrouded valleys create a sublime tapestry of textures, evoking a sense of both awe and reverence for the formidable forces at play.
Within the rugged landscape, a poetic stillness emerges amidst the tumultuous atmosphere. The composition invites you to contemplate the harmony found in the chaos—a moment frozen in time when nature's fury collides with tranquil introspection. It is a reminder of the resilience and beauty that can be found in the midst of adversity, a testament to the enduring spirit of the mountains.
Allow yourself to be swept away by the sheer magnitude of nature's spectacle, to feel the electric charge in the air and the invigorating chill that permeates your being.
SPECS & CARE
SPECS
Artist - Justin Thomason
- Dimensions: 40" x 60"
- German Photo Rag Baryta Paper
- Museum-quality archival paper for the highest age resistance
Frame
- Dimensions: 41" x 61"
- Frame: Black Stained Oak - With Grain
- Highest Quality True Custom Framing
- Glass: Anti Reflective
CARE
- As with any fine art we recommend avoiding direct sunlight for extended periods of time.
RETURNS
Returning your Item
We only accept returns on eligible items indicated below. Please carefully check the list below to ensure your item qualifies before reaching out for a return. We ask that all requests for returns are brought to our attention within 7 days of receiving the product. Please reach out to our customer service associates for approval of your return and to initiate the return process.
shoppe@westofmaindesign.com
Shipping costs to send the item back to our store warehouse will be the responsibility of the buyer. Once products have been received back at our warehouse, they will be inspected to ensure they are in their original condition and packaging. Products are to be unused. Refunds will only be processed to store credit within 7 days from the date of receipt. Returns are for store credit only.
In most cases, a 25% restocking fee and/or damage fee will be charged to the client. Please ensure the item has been packaged carefully and correctly for shipping.
Do not ship items back to our store warehouse without pre-approval, as we will need to review returns on a case-by-case basis. We do not accept returns on all items due to cost and space reasons.
Items Eligible for Return:
- Decor
- Plug-in lighting purchased in-store
- Small accessories
Items Ineligible for Return:
- Custom or made-to-order items, including artwork and furniture
- Medium/large furniture items (dining tables, dining chairs, armchairs, sofas, cabinets, sideboards, nightstands, beds and any other items over 20 lbs)
- Mattresses
- Bedding (including throws), towels, and bath products (for sanitary reasons)
- Hardwired lighting
- Rugs
- Floor model and as-is items
- Items damaged through normal wear, such as sun exposure, humidity, or other natural factors
CANCELLATIONS
Online orders can be canceled within 24 hours for no charge. A cancellation request after 24 - 48 hours incurs a 25% restocking fee to the client.. After 48 hours, online orders cannot be canceled and are subject to the final sale policy.
Items eligible for return or exchange: Items that arrive damaged if notified within 48 hours of delivery or pick-up.
Price Honouring
We do not honour prices for previously placed orders, purchases made in our shop, POS purchases, or backordered items. You are more than welcome to wait until our promotional periods to purchase your items.
Cancellation of a Backordered Item
Backordered items can only be canceled within 48 hours of placing the original order. This does not apply to any made-to-order pieces. Please contact us if you would like to cancel an order. Kindly note, if you cancel your backordered item in order to process a new order at a promotional price, your originally ordered piece will no longer be reserved. It is more than likely that your new order will be fulfilled at a later date than your original order.
SHIPPING
Although it may not be as high a news topic at the moment as it was during the first wave of Covid, all ports are currently facing huge congestion problems due to the still very active impacts this has had on our manufacturing and transportation sector.
Our curated items are most commonly manufactured and shipped from all parts of North America, and overseas. Covid factory closures, such as what's happened in China, and worker shortages at factories exacerbate the problems. Many manufacturers are still quoting 1 year lead times whereas in the past they might have been able to produce in 30 - 90 days. Add on material shortages preventing production lines from running at 100%, and the lack of available truck drivers that we rely upon for the transport of goods, which extends further the delays and increases costs, and you have a real web of challenges to get items to clients.
This obviously has made it very difficult to keep up with the customer service around delays and we are working a huge amount to try to keep up. It's a time in history that has never happened before in terms of shipping and manufacturing challenges, as crazy as this sounds it's truely unfortunate for all of us.
This situation does not touch only our small business - West of Main, but a very wide range of retailers. We want to reassure you that we are very confident with our commercial partners, and we know they are working tirelessly to ensure we get our shipments as fast as possible so that we can deliver your items to you ASAP for you to enjoy!
We are sorry for this inconvenience, we know this is not ideal. Unfortunately, these delays are out of our control, but we will send you an email when we receive your items or have tracking information for shipping to your door.
We appreciate your patience and understanding.
kind regards,
the WOM Team
For delivery items for which we are not provided a tracking number, after the order item reaches your local area, the delivery company may contact you via phone, email or text to schedule a delivery date and time that works for you. Some items will require a signature to complete the delivery.
WHERE WE SHIP
We ship across Canada and the mainland USA!
If you are shipping to a remote or rural location, please be advised there may be additional delivery fees. We will contact you with a quote after your order is placed. Feel free to reach out prior to placing your order should you have any questions or concerns.
OUR SHIPPING PARTNERSHIP WITH ROUTE
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.
Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.
If you experienced an issue with your order, please file a claim with Route’s team here.
CURBSIDE DELIVERY
Curbside delivery is delivered by a third-party freight company and will be adhering to all Covid-19 safety standards. This means your order can be delivered to a main entrance, garage or driveway.
IN - STORE PICKUP
We offer free in-store pick up with in 7 days of purchase from our Ottawa showroom and warehouse. Please note this option is currently only available to local Ottawa customers. We will contact you once your order has been received and is ready for pickup.
***Kindly note that West of Main is a small local business with limited warehouse storage available. We are happy to hold onto your order for a few days, however, please do attempt to pick up your complete order as soon as possible after purchasing and being alerted to its arrival at our warehouse.
***Should you NOT pick up your order in a timely manner, after four weeks, we will be forced to resell this item to recoup our costs for storage and administration fees.
CUSTOM & MADE TO ORDER ITEMS
Many of our large furniture pieces and artwork are custom/made to order. For estimated shipping timelines please refer to product pages. Due to their custom nature , all made to order pieces are final sale.
IN STOCK & WAREHOUSE ITEMS
If in stock at our warehouse, most pieces ship within 2-4 weeks of order receipt, unless otherwise specified. We strive to have all in stock items shipped as quickly as possible. Please feel free to contact us if you’d like to know if an item you’re interested in is in stock.
BEFORE YOU ORDER
Please measure every entryway into your home and into the desired room. It is your responsibility to make sure the item(s) will fit into your space. This is especially important when ordering furniture, and fixtures as these items tend to be the hardest to get into one’s home.
If you live in an apartment building please also measure your elevator and staircases.
If items do not fit into your home, we do not refund delivery and the item(s) are bound by the specific item’s return policy.
For tips on how to measure, click here
RATES & SERVICE
Our shipping costs are calculated by size, shape, weight and distance of shipping address. Your shipping fee should be added to your cart at checkout after a postal or zip code is entered. There should ALWAYS be a shipping cost for each order. If there is no shipping fee added at your checkout session, our team will contact you with the proper price to ship your order to you. There is a cost to the customer for shipping for ALL orders.
***Kindly note that due to complications due to COVID-19 on the manufacturing and shipping industries, as well as vessel, container, vehicle and driver shortages, all shipping rates provided at time of checkout are ESTIMATES and are subject to change at West of Main’s discretion. Shipping rates change daily and we, as a local business, are committed to providing you the best possible rates.
US CUSTOMS & DUTIES
Customers are responsible for all import taxes, duties, carrier fees, and custom declarations. You will be contacted prior to or on delivery to complete any necessary payments. Any rejected orders due to customs and duties will be shipped back to our warehouse at your expense and may be refunded in the form of a store credit. If there is a refund amount, the refund will be the original amount, less return shipping, duties, and brokerage, a handling fee charge, and less a 25% restocking fee. If applicable, a refund will be processed within 5 business days once we have received the pieces back at our warehouse.
WHITE GLOVE DELIVERY DEPOSIT
It is recommended that all larger furniture pieces be delivered with our White Glove delivery service providers. If you've selected White Glove as your shipping method, they will unpack each item, place it in your room of choice, provide assembly, and remove all packaging from the property.
Once you receive your piece, you are responsible for inspecting the item and pointing out any damages you find before signing the docket. Before the White Glove representative leaves your location, they will require a signature confirming that you acknowledge there was no damage to your order. If there is damage, please note any specific impairments on the Proof of Delivery form before signing. If signed without note of damages, West of Main will not be responsible for any damage or imperfections you may find, and will not provide any compensation. White Glove shipping provides the highest peace of mind for your furniture investment.
Kindly note, White Glove delivery is unable to remove or move existing furniture, mount art, remove or hang lighting or mirrors, connect any electrical items, or make any other modifications to your home.
For all White Glove delivery, a DEPOSIT will be charged at time of checkout. Once your order has been placed, we will contact you via email with the final White Glove shipping total cost. To ensure a safe and quick delivery, be sure to follow the below:
- Clear or move any existing furniture that may block entrances, doorways, and staircases
- Ensure your rugs are set in place
- Remove any frames or artwork from walls that may be susceptible to damage
- Secure any low-hanging light fixtures
- Remove any doors that may be necessary
- Place any pets in another room of your home
If you live in a building that requires the use of an elevator, be sure to book its use in advance. Please measure the opening and height of the elevator door to ensure pieces will fit.
For tips on how to measure, click here.
During the winter season, please clear all driveways and walkways of snow and ice to ensure the safety of our delivery team and the security of your products.
DAMAGES
***Kindly note that natural and organic materials, such as our beautiful wooden pieces, are subject to variations and imperfections that add texture and layers to the story of the piece. These variations can occur during the manufacturing process, or while in your home as they adjust to the temperature and humidity of your space and climate. These variations are not considered defects and, therefore, are not classified as items eligible for return or damage claims.
When submitting a request to have your item considered for a damage claim, please remember to be kind and courteous to our customer service representatives. They want to ensure you have a positive customer service experience, so please treat them kindly and with respect!
Damages to the merchandise while in transit or defects in manufacturing are rare but occasionally do happen. If your product arrives damaged, please email us at shoppe@westofmaindesign.com within 48 hours of delivery with a detailed and clear description of the damages in question, include your order number, shoot and attach multiple clear, in-focus photos of the damaged product and any damages to the original packaging, including the box in which it arrived. Please take multiple in-focus, close ups and wide-angled, full product photos in order for us to easily and clearly reference the damages reported. If we do not receive the required information / images we will have to deny your claim.
Please fully inspect your furniture at the time of delivery and communicate any damage or defect to our customer experience team within 48 hours of order receipt, so that we may file a damage claim with our manufacturer and include it in your delivery documents.
If you refuse your furniture, artwork, lighting, rug, and/or mirror delivery due to damage or manufacturing defect, the piece will be brought back to the local delivery terminal. We will then review and evaluate the condition of the piece. Please note, the claims process for damaged furniture, artwork, lighting, rugs, and mirrors takes 3-5 weeks to finalize. Our team will work diligently to have a replacement issued and shipped as soon as possible. Kindly note, replacements can only be for the same piece and are subject to availability.
Shipping Timeline
Thank you for your continued support and understanding throughout this unprecedented time in history. We continue to strive to meet all Estimated Delivery Dates, but due to global supply chain challenges, there may be a need to extend these dates. Please know that we will continue to do everything we can to get your items shipped to you as soon as possible, but due to measures outside of our control we will not be accepting returns or cancellations for delayed shipments. Thank you, and let's continue to get through this together.
The County Candle Company | Sandbanks
Regular price $19.00Bold and complex, leading with spicy top notes of ginger, peppercorn, and spice. The middle notes of tobacco leaf and aged teakwood blend into the woody, deep base of sandalwood, amber, and dark musk to round out aromas of days spent on the beach wrapped up by warm summer nights next to the bonfire
Note Profile
- top Peppercorn, Ginger, Spice
- middle Tobacco Leaf, Teakwood
- base Sandalwood, Amber, Dark Musk
This fragrance is infused with natural essential oils, including cedarwood, patchouli, black pepper + pimento berry
100% soy wax, lead-free cotton wicks, 100% phthalate-free fragrances infused with essential oils, and recyclable packaging and shipping materials. Each candle is wicked, poured, and labeled by hand in Prince Edward County
RETURNS
Returning your Item
We only accept returns on eligible items indicated below. Please carefully check the list below to ensure your item qualifies before reaching out for a return. We ask that all requests for returns are brought to our attention within 7 days of receiving the product. Please reach out to our customer service associates for approval of your return and to initiate the return process.
shoppe@westofmaindesign.com
Shipping costs to send the item back to our store warehouse will be the responsibility of the buyer. Once products have been received back at our warehouse, they will be inspected to ensure they are in their original condition and packaging. Products are to be unused. Refunds will only be processed to store credit within 7 days from the date of receipt. Returns are for store credit only.
In most cases, a 25% restocking fee and/or damage fee will be charged to the client. Please ensure the item has been packaged carefully and correctly for shipping.
Do not ship items back to our store warehouse without pre-approval, as we will need to review returns on a case-by-case basis. We do not accept returns on all items due to cost and space reasons.
Items Eligible for Return:
- Decor
- Plug-in lighting purchased in-store
- Small accessories
Items Ineligible for Return:
- Custom or made-to-order items, including artwork and furniture
- Medium/large furniture items (dining tables, dining chairs, armchairs, sofas, cabinets, sideboards, nightstands, beds and any other items over 20 lbs)
- Mattresses
- Bedding (including throws), towels, and bath products (for sanitary reasons)
- Hardwired lighting
- Rugs
- Floor model and as-is items
- Items damaged through normal wear, such as sun exposure, humidity, or other natural factors
CANCELLATIONS
Online orders can be canceled within 24 hours for no charge. A cancellation request after 24 - 48 hours incurs a 25% restocking fee to the client.. After 48 hours, online orders cannot be canceled and are subject to the final sale policy.
Items eligible for return or exchange: Items that arrive damaged if notified within 48 hours of delivery or pick-up.
Price Honouring
We do not honour prices for previously placed orders, purchases made in our shop, POS purchases, or backordered items. You are more than welcome to wait until our promotional periods to purchase your items.
Cancellation of a Backordered Item
Backordered items can only be canceled within 48 hours of placing the original order. This does not apply to any made-to-order pieces. Please contact us if you would like to cancel an order. Kindly note, if you cancel your backordered item in order to process a new order at a promotional price, your originally ordered piece will no longer be reserved. It is more than likely that your new order will be fulfilled at a later date than your original order.
SHIPPING
Although it may not be as high a news topic at the moment as it was during the first wave of Covid, all ports are currently facing huge congestion problems due to the still very active impacts this has had on our manufacturing and transportation sector.
Our curated items are most commonly manufactured and shipped from all parts of North America, and overseas. Covid factory closures, such as what's happened in China, and worker shortages at factories exacerbate the problems. Many manufacturers are still quoting 1 year lead times whereas in the past they might have been able to produce in 30 - 90 days. Add on material shortages preventing production lines from running at 100%, and the lack of available truck drivers that we rely upon for the transport of goods, which extends further the delays and increases costs, and you have a real web of challenges to get items to clients.
This obviously has made it very difficult to keep up with the customer service around delays and we are working a huge amount to try to keep up. It's a time in history that has never happened before in terms of shipping and manufacturing challenges, as crazy as this sounds it's truely unfortunate for all of us.
This situation does not touch only our small business - West of Main, but a very wide range of retailers. We want to reassure you that we are very confident with our commercial partners, and we know they are working tirelessly to ensure we get our shipments as fast as possible so that we can deliver your items to you ASAP for you to enjoy!
We are sorry for this inconvenience, we know this is not ideal. Unfortunately, these delays are out of our control, but we will send you an email when we receive your items or have tracking information for shipping to your door.
We appreciate your patience and understanding.
kind regards,
the WOM Team
For delivery items for which we are not provided a tracking number, after the order item reaches your local area, the delivery company may contact you via phone, email or text to schedule a delivery date and time that works for you. Some items will require a signature to complete the delivery.
WHERE WE SHIP
We ship across Canada and the mainland USA!
If you are shipping to a remote or rural location, please be advised there may be additional delivery fees. We will contact you with a quote after your order is placed. Feel free to reach out prior to placing your order should you have any questions or concerns.
OUR SHIPPING PARTNERSHIP WITH ROUTE
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.
Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.
If you experienced an issue with your order, please file a claim with Route’s team here.
CURBSIDE DELIVERY
Curbside delivery is delivered by a third-party freight company and will be adhering to all Covid-19 safety standards. This means your order can be delivered to a main entrance, garage or driveway.
IN - STORE PICKUP
We offer free in-store pick up with in 7 days of purchase from our Ottawa showroom and warehouse. Please note this option is currently only available to local Ottawa customers. We will contact you once your order has been received and is ready for pickup.
***Kindly note that West of Main is a small local business with limited warehouse storage available. We are happy to hold onto your order for a few days, however, please do attempt to pick up your complete order as soon as possible after purchasing and being alerted to its arrival at our warehouse.
***Should you NOT pick up your order in a timely manner, after four weeks, we will be forced to resell this item to recoup our costs for storage and administration fees.
CUSTOM & MADE TO ORDER ITEMS
Many of our large furniture pieces and artwork are custom/made to order. For estimated shipping timelines please refer to product pages. Due to their custom nature , all made to order pieces are final sale.
IN STOCK & WAREHOUSE ITEMS
If in stock at our warehouse, most pieces ship within 2-4 weeks of order receipt, unless otherwise specified. We strive to have all in stock items shipped as quickly as possible. Please feel free to contact us if you’d like to know if an item you’re interested in is in stock.
BEFORE YOU ORDER
Please measure every entryway into your home and into the desired room. It is your responsibility to make sure the item(s) will fit into your space. This is especially important when ordering furniture, and fixtures as these items tend to be the hardest to get into one’s home.
If you live in an apartment building please also measure your elevator and staircases.
If items do not fit into your home, we do not refund delivery and the item(s) are bound by the specific item’s return policy.
For tips on how to measure, click here
RATES & SERVICE
Our shipping costs are calculated by size, shape, weight and distance of shipping address. Your shipping fee should be added to your cart at checkout after a postal or zip code is entered. There should ALWAYS be a shipping cost for each order. If there is no shipping fee added at your checkout session, our team will contact you with the proper price to ship your order to you. There is a cost to the customer for shipping for ALL orders.
***Kindly note that due to complications due to COVID-19 on the manufacturing and shipping industries, as well as vessel, container, vehicle and driver shortages, all shipping rates provided at time of checkout are ESTIMATES and are subject to change at West of Main’s discretion. Shipping rates change daily and we, as a local business, are committed to providing you the best possible rates.
US CUSTOMS & DUTIES
Customers are responsible for all import taxes, duties, carrier fees, and custom declarations. You will be contacted prior to or on delivery to complete any necessary payments. Any rejected orders due to customs and duties will be shipped back to our warehouse at your expense and may be refunded in the form of a store credit. If there is a refund amount, the refund will be the original amount, less return shipping, duties, and brokerage, a handling fee charge, and less a 25% restocking fee. If applicable, a refund will be processed within 5 business days once we have received the pieces back at our warehouse.
WHITE GLOVE DELIVERY DEPOSIT
It is recommended that all larger furniture pieces be delivered with our White Glove delivery service providers. If you've selected White Glove as your shipping method, they will unpack each item, place it in your room of choice, provide assembly, and remove all packaging from the property.
Once you receive your piece, you are responsible for inspecting the item and pointing out any damages you find before signing the docket. Before the White Glove representative leaves your location, they will require a signature confirming that you acknowledge there was no damage to your order. If there is damage, please note any specific impairments on the Proof of Delivery form before signing. If signed without note of damages, West of Main will not be responsible for any damage or imperfections you may find, and will not provide any compensation. White Glove shipping provides the highest peace of mind for your furniture investment.
Kindly note, White Glove delivery is unable to remove or move existing furniture, mount art, remove or hang lighting or mirrors, connect any electrical items, or make any other modifications to your home.
For all White Glove delivery, a DEPOSIT will be charged at time of checkout. Once your order has been placed, we will contact you via email with the final White Glove shipping total cost. To ensure a safe and quick delivery, be sure to follow the below:
- Clear or move any existing furniture that may block entrances, doorways, and staircases
- Ensure your rugs are set in place
- Remove any frames or artwork from walls that may be susceptible to damage
- Secure any low-hanging light fixtures
- Remove any doors that may be necessary
- Place any pets in another room of your home
If you live in a building that requires the use of an elevator, be sure to book its use in advance. Please measure the opening and height of the elevator door to ensure pieces will fit.
For tips on how to measure, click here.
During the winter season, please clear all driveways and walkways of snow and ice to ensure the safety of our delivery team and the security of your products.
DAMAGES
***Kindly note that natural and organic materials, such as our beautiful wooden pieces, are subject to variations and imperfections that add texture and layers to the story of the piece. These variations can occur during the manufacturing process, or while in your home as they adjust to the temperature and humidity of your space and climate. These variations are not considered defects and, therefore, are not classified as items eligible for return or damage claims.
When submitting a request to have your item considered for a damage claim, please remember to be kind and courteous to our customer service representatives. They want to ensure you have a positive customer service experience, so please treat them kindly and with respect!
Damages to the merchandise while in transit or defects in manufacturing are rare but occasionally do happen. If your product arrives damaged, please email us at shoppe@westofmaindesign.com within 48 hours of delivery with a detailed and clear description of the damages in question, include your order number, shoot and attach multiple clear, in-focus photos of the damaged product and any damages to the original packaging, including the box in which it arrived. Please take multiple in-focus, close ups and wide-angled, full product photos in order for us to easily and clearly reference the damages reported. If we do not receive the required information / images we will have to deny your claim.
Please fully inspect your furniture at the time of delivery and communicate any damage or defect to our customer experience team within 48 hours of order receipt, so that we may file a damage claim with our manufacturer and include it in your delivery documents.
If you refuse your furniture, artwork, lighting, rug, and/or mirror delivery due to damage or manufacturing defect, the piece will be brought back to the local delivery terminal. We will then review and evaluate the condition of the piece. Please note, the claims process for damaged furniture, artwork, lighting, rugs, and mirrors takes 3-5 weeks to finalize. Our team will work diligently to have a replacement issued and shipped as soon as possible. Kindly note, replacements can only be for the same piece and are subject to availability.
Shipping Timeline
Thank you for your continued support and understanding throughout this unprecedented time in history. We continue to strive to meet all Estimated Delivery Dates, but due to global supply chain challenges, there may be a need to extend these dates. Please know that we will continue to do everything we can to get your items shipped to you as soon as possible, but due to measures outside of our control we will not be accepting returns or cancellations for delayed shipments. Thank you, and let's continue to get through this together.
The County Candle Company | Picton
Regular price $19.00Note Profile
- top Bergamot, Grapefruit, Verbena
- middle Neroli, Orange Blossom
- base Ambergris, Amberwood, Vetiver
This fragrance is infused with natural essential oils, including bergamot, grapefruit, lime, + patchouli
100% soy wax, lead-free cotton wicks, 100% phthalate-free fragrances infused with essential oils, and recyclable packaging and shipping materials. Each candle is wicked, poured, and labeled by hand in Prince Edward County
RETURNS
Returning your Item
We only accept returns on eligible items indicated below. Please carefully check the list below to ensure your item qualifies before reaching out for a return. We ask that all requests for returns are brought to our attention within 7 days of receiving the product. Please reach out to our customer service associates for approval of your return and to initiate the return process.
shoppe@westofmaindesign.com
Shipping costs to send the item back to our store warehouse will be the responsibility of the buyer. Once products have been received back at our warehouse, they will be inspected to ensure they are in their original condition and packaging. Products are to be unused. Refunds will only be processed to store credit within 7 days from the date of receipt. Returns are for store credit only.
In most cases, a 25% restocking fee and/or damage fee will be charged to the client. Please ensure the item has been packaged carefully and correctly for shipping.
Do not ship items back to our store warehouse without pre-approval, as we will need to review returns on a case-by-case basis. We do not accept returns on all items due to cost and space reasons.
Items Eligible for Return:
- Decor
- Plug-in lighting purchased in-store
- Small accessories
Items Ineligible for Return:
- Custom or made-to-order items, including artwork and furniture
- Medium/large furniture items (dining tables, dining chairs, armchairs, sofas, cabinets, sideboards, nightstands, beds and any other items over 20 lbs)
- Mattresses
- Bedding (including throws), towels, and bath products (for sanitary reasons)
- Hardwired lighting
- Rugs
- Floor model and as-is items
- Items damaged through normal wear, such as sun exposure, humidity, or other natural factors
CANCELLATIONS
Online orders can be canceled within 24 hours for no charge. A cancellation request after 24 - 48 hours incurs a 25% restocking fee to the client.. After 48 hours, online orders cannot be canceled and are subject to the final sale policy.
Items eligible for return or exchange: Items that arrive damaged if notified within 48 hours of delivery or pick-up.
Price Honouring
We do not honour prices for previously placed orders, purchases made in our shop, POS purchases, or backordered items. You are more than welcome to wait until our promotional periods to purchase your items.
Cancellation of a Backordered Item
Backordered items can only be canceled within 48 hours of placing the original order. This does not apply to any made-to-order pieces. Please contact us if you would like to cancel an order. Kindly note, if you cancel your backordered item in order to process a new order at a promotional price, your originally ordered piece will no longer be reserved. It is more than likely that your new order will be fulfilled at a later date than your original order.
SHIPPING
Although it may not be as high a news topic at the moment as it was during the first wave of Covid, all ports are currently facing huge congestion problems due to the still very active impacts this has had on our manufacturing and transportation sector.
Our curated items are most commonly manufactured and shipped from all parts of North America, and overseas. Covid factory closures, such as what's happened in China, and worker shortages at factories exacerbate the problems. Many manufacturers are still quoting 1 year lead times whereas in the past they might have been able to produce in 30 - 90 days. Add on material shortages preventing production lines from running at 100%, and the lack of available truck drivers that we rely upon for the transport of goods, which extends further the delays and increases costs, and you have a real web of challenges to get items to clients.
This obviously has made it very difficult to keep up with the customer service around delays and we are working a huge amount to try to keep up. It's a time in history that has never happened before in terms of shipping and manufacturing challenges, as crazy as this sounds it's truely unfortunate for all of us.
This situation does not touch only our small business - West of Main, but a very wide range of retailers. We want to reassure you that we are very confident with our commercial partners, and we know they are working tirelessly to ensure we get our shipments as fast as possible so that we can deliver your items to you ASAP for you to enjoy!
We are sorry for this inconvenience, we know this is not ideal. Unfortunately, these delays are out of our control, but we will send you an email when we receive your items or have tracking information for shipping to your door.
We appreciate your patience and understanding.
kind regards,
the WOM Team
For delivery items for which we are not provided a tracking number, after the order item reaches your local area, the delivery company may contact you via phone, email or text to schedule a delivery date and time that works for you. Some items will require a signature to complete the delivery.
WHERE WE SHIP
We ship across Canada and the mainland USA!
If you are shipping to a remote or rural location, please be advised there may be additional delivery fees. We will contact you with a quote after your order is placed. Feel free to reach out prior to placing your order should you have any questions or concerns.
OUR SHIPPING PARTNERSHIP WITH ROUTE
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.
Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.
If you experienced an issue with your order, please file a claim with Route’s team here.
CURBSIDE DELIVERY
Curbside delivery is delivered by a third-party freight company and will be adhering to all Covid-19 safety standards. This means your order can be delivered to a main entrance, garage or driveway.
IN - STORE PICKUP
We offer free in-store pick up with in 7 days of purchase from our Ottawa showroom and warehouse. Please note this option is currently only available to local Ottawa customers. We will contact you once your order has been received and is ready for pickup.
***Kindly note that West of Main is a small local business with limited warehouse storage available. We are happy to hold onto your order for a few days, however, please do attempt to pick up your complete order as soon as possible after purchasing and being alerted to its arrival at our warehouse.
***Should you NOT pick up your order in a timely manner, after four weeks, we will be forced to resell this item to recoup our costs for storage and administration fees.
CUSTOM & MADE TO ORDER ITEMS
Many of our large furniture pieces and artwork are custom/made to order. For estimated shipping timelines please refer to product pages. Due to their custom nature , all made to order pieces are final sale.
IN STOCK & WAREHOUSE ITEMS
If in stock at our warehouse, most pieces ship within 2-4 weeks of order receipt, unless otherwise specified. We strive to have all in stock items shipped as quickly as possible. Please feel free to contact us if you’d like to know if an item you’re interested in is in stock.
BEFORE YOU ORDER
Please measure every entryway into your home and into the desired room. It is your responsibility to make sure the item(s) will fit into your space. This is especially important when ordering furniture, and fixtures as these items tend to be the hardest to get into one’s home.
If you live in an apartment building please also measure your elevator and staircases.
If items do not fit into your home, we do not refund delivery and the item(s) are bound by the specific item’s return policy.
For tips on how to measure, click here
RATES & SERVICE
Our shipping costs are calculated by size, shape, weight and distance of shipping address. Your shipping fee should be added to your cart at checkout after a postal or zip code is entered. There should ALWAYS be a shipping cost for each order. If there is no shipping fee added at your checkout session, our team will contact you with the proper price to ship your order to you. There is a cost to the customer for shipping for ALL orders.
***Kindly note that due to complications due to COVID-19 on the manufacturing and shipping industries, as well as vessel, container, vehicle and driver shortages, all shipping rates provided at time of checkout are ESTIMATES and are subject to change at West of Main’s discretion. Shipping rates change daily and we, as a local business, are committed to providing you the best possible rates.
US CUSTOMS & DUTIES
Customers are responsible for all import taxes, duties, carrier fees, and custom declarations. You will be contacted prior to or on delivery to complete any necessary payments. Any rejected orders due to customs and duties will be shipped back to our warehouse at your expense and may be refunded in the form of a store credit. If there is a refund amount, the refund will be the original amount, less return shipping, duties, and brokerage, a handling fee charge, and less a 25% restocking fee. If applicable, a refund will be processed within 5 business days once we have received the pieces back at our warehouse.
WHITE GLOVE DELIVERY DEPOSIT
It is recommended that all larger furniture pieces be delivered with our White Glove delivery service providers. If you've selected White Glove as your shipping method, they will unpack each item, place it in your room of choice, provide assembly, and remove all packaging from the property.
Once you receive your piece, you are responsible for inspecting the item and pointing out any damages you find before signing the docket. Before the White Glove representative leaves your location, they will require a signature confirming that you acknowledge there was no damage to your order. If there is damage, please note any specific impairments on the Proof of Delivery form before signing. If signed without note of damages, West of Main will not be responsible for any damage or imperfections you may find, and will not provide any compensation. White Glove shipping provides the highest peace of mind for your furniture investment.
Kindly note, White Glove delivery is unable to remove or move existing furniture, mount art, remove or hang lighting or mirrors, connect any electrical items, or make any other modifications to your home.
For all White Glove delivery, a DEPOSIT will be charged at time of checkout. Once your order has been placed, we will contact you via email with the final White Glove shipping total cost. To ensure a safe and quick delivery, be sure to follow the below:
- Clear or move any existing furniture that may block entrances, doorways, and staircases
- Ensure your rugs are set in place
- Remove any frames or artwork from walls that may be susceptible to damage
- Secure any low-hanging light fixtures
- Remove any doors that may be necessary
- Place any pets in another room of your home
If you live in a building that requires the use of an elevator, be sure to book its use in advance. Please measure the opening and height of the elevator door to ensure pieces will fit.
For tips on how to measure, click here.
During the winter season, please clear all driveways and walkways of snow and ice to ensure the safety of our delivery team and the security of your products.
DAMAGES
***Kindly note that natural and organic materials, such as our beautiful wooden pieces, are subject to variations and imperfections that add texture and layers to the story of the piece. These variations can occur during the manufacturing process, or while in your home as they adjust to the temperature and humidity of your space and climate. These variations are not considered defects and, therefore, are not classified as items eligible for return or damage claims.
When submitting a request to have your item considered for a damage claim, please remember to be kind and courteous to our customer service representatives. They want to ensure you have a positive customer service experience, so please treat them kindly and with respect!
Damages to the merchandise while in transit or defects in manufacturing are rare but occasionally do happen. If your product arrives damaged, please email us at shoppe@westofmaindesign.com within 48 hours of delivery with a detailed and clear description of the damages in question, include your order number, shoot and attach multiple clear, in-focus photos of the damaged product and any damages to the original packaging, including the box in which it arrived. Please take multiple in-focus, close ups and wide-angled, full product photos in order for us to easily and clearly reference the damages reported. If we do not receive the required information / images we will have to deny your claim.
Please fully inspect your furniture at the time of delivery and communicate any damage or defect to our customer experience team within 48 hours of order receipt, so that we may file a damage claim with our manufacturer and include it in your delivery documents.
If you refuse your furniture, artwork, lighting, rug, and/or mirror delivery due to damage or manufacturing defect, the piece will be brought back to the local delivery terminal. We will then review and evaluate the condition of the piece. Please note, the claims process for damaged furniture, artwork, lighting, rugs, and mirrors takes 3-5 weeks to finalize. Our team will work diligently to have a replacement issued and shipped as soon as possible. Kindly note, replacements can only be for the same piece and are subject to availability.
Shipping Timeline
Thank you for your continued support and understanding throughout this unprecedented time in history. We continue to strive to meet all Estimated Delivery Dates, but due to global supply chain challenges, there may be a need to extend these dates. Please know that we will continue to do everything we can to get your items shipped to you as soon as possible, but due to measures outside of our control we will not be accepting returns or cancellations for delayed shipments. Thank you, and let's continue to get through this together.
The County Candle Company | The Dunes
Regular price $19.00Note Profile
- top Mandarin, Sea Salt, Pink Pepper
- middle Orchid, Jasmine
- base Cypress, Vetiver, Labdanum
This fragrance is infused with natural essential oils, including orange peel + jasmine
100% soy wax, lead-free cotton wicks, 100% phthalate-free fragrances infused with essential oils, and recyclable packaging and shipping materials. Each candle is wicked, poured, and labeled by hand in Prince Edward County
RETURNS
Returning your Item
We only accept returns on eligible items indicated below. Please carefully check the list below to ensure your item qualifies before reaching out for a return. We ask that all requests for returns are brought to our attention within 7 days of receiving the product. Please reach out to our customer service associates for approval of your return and to initiate the return process.
shoppe@westofmaindesign.com
Shipping costs to send the item back to our store warehouse will be the responsibility of the buyer. Once products have been received back at our warehouse, they will be inspected to ensure they are in their original condition and packaging. Products are to be unused. Refunds will only be processed to store credit within 7 days from the date of receipt. Returns are for store credit only.
In most cases, a 25% restocking fee and/or damage fee will be charged to the client. Please ensure the item has been packaged carefully and correctly for shipping.
Do not ship items back to our store warehouse without pre-approval, as we will need to review returns on a case-by-case basis. We do not accept returns on all items due to cost and space reasons.
Items Eligible for Return:
- Decor
- Plug-in lighting purchased in-store
- Small accessories
Items Ineligible for Return:
- Custom or made-to-order items, including artwork and furniture
- Medium/large furniture items (dining tables, dining chairs, armchairs, sofas, cabinets, sideboards, nightstands, beds and any other items over 20 lbs)
- Mattresses
- Bedding (including throws), towels, and bath products (for sanitary reasons)
- Hardwired lighting
- Rugs
- Floor model and as-is items
- Items damaged through normal wear, such as sun exposure, humidity, or other natural factors
CANCELLATIONS
Online orders can be canceled within 24 hours for no charge. A cancellation request after 24 - 48 hours incurs a 25% restocking fee to the client.. After 48 hours, online orders cannot be canceled and are subject to the final sale policy.
Items eligible for return or exchange: Items that arrive damaged if notified within 48 hours of delivery or pick-up.
Price Honouring
We do not honour prices for previously placed orders, purchases made in our shop, POS purchases, or backordered items. You are more than welcome to wait until our promotional periods to purchase your items.
Cancellation of a Backordered Item
Backordered items can only be canceled within 48 hours of placing the original order. This does not apply to any made-to-order pieces. Please contact us if you would like to cancel an order. Kindly note, if you cancel your backordered item in order to process a new order at a promotional price, your originally ordered piece will no longer be reserved. It is more than likely that your new order will be fulfilled at a later date than your original order.
SHIPPING
Although it may not be as high a news topic at the moment as it was during the first wave of Covid, all ports are currently facing huge congestion problems due to the still very active impacts this has had on our manufacturing and transportation sector.
Our curated items are most commonly manufactured and shipped from all parts of North America, and overseas. Covid factory closures, such as what's happened in China, and worker shortages at factories exacerbate the problems. Many manufacturers are still quoting 1 year lead times whereas in the past they might have been able to produce in 30 - 90 days. Add on material shortages preventing production lines from running at 100%, and the lack of available truck drivers that we rely upon for the transport of goods, which extends further the delays and increases costs, and you have a real web of challenges to get items to clients.
This obviously has made it very difficult to keep up with the customer service around delays and we are working a huge amount to try to keep up. It's a time in history that has never happened before in terms of shipping and manufacturing challenges, as crazy as this sounds it's truely unfortunate for all of us.
This situation does not touch only our small business - West of Main, but a very wide range of retailers. We want to reassure you that we are very confident with our commercial partners, and we know they are working tirelessly to ensure we get our shipments as fast as possible so that we can deliver your items to you ASAP for you to enjoy!
We are sorry for this inconvenience, we know this is not ideal. Unfortunately, these delays are out of our control, but we will send you an email when we receive your items or have tracking information for shipping to your door.
We appreciate your patience and understanding.
kind regards,
the WOM Team
For delivery items for which we are not provided a tracking number, after the order item reaches your local area, the delivery company may contact you via phone, email or text to schedule a delivery date and time that works for you. Some items will require a signature to complete the delivery.
WHERE WE SHIP
We ship across Canada and the mainland USA!
If you are shipping to a remote or rural location, please be advised there may be additional delivery fees. We will contact you with a quote after your order is placed. Feel free to reach out prior to placing your order should you have any questions or concerns.
OUR SHIPPING PARTNERSHIP WITH ROUTE
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.
Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.
If you experienced an issue with your order, please file a claim with Route’s team here.
CURBSIDE DELIVERY
Curbside delivery is delivered by a third-party freight company and will be adhering to all Covid-19 safety standards. This means your order can be delivered to a main entrance, garage or driveway.
IN - STORE PICKUP
We offer free in-store pick up with in 7 days of purchase from our Ottawa showroom and warehouse. Please note this option is currently only available to local Ottawa customers. We will contact you once your order has been received and is ready for pickup.
***Kindly note that West of Main is a small local business with limited warehouse storage available. We are happy to hold onto your order for a few days, however, please do attempt to pick up your complete order as soon as possible after purchasing and being alerted to its arrival at our warehouse.
***Should you NOT pick up your order in a timely manner, after four weeks, we will be forced to resell this item to recoup our costs for storage and administration fees.
CUSTOM & MADE TO ORDER ITEMS
Many of our large furniture pieces and artwork are custom/made to order. For estimated shipping timelines please refer to product pages. Due to their custom nature , all made to order pieces are final sale.
IN STOCK & WAREHOUSE ITEMS
If in stock at our warehouse, most pieces ship within 2-4 weeks of order receipt, unless otherwise specified. We strive to have all in stock items shipped as quickly as possible. Please feel free to contact us if you’d like to know if an item you’re interested in is in stock.
BEFORE YOU ORDER
Please measure every entryway into your home and into the desired room. It is your responsibility to make sure the item(s) will fit into your space. This is especially important when ordering furniture, and fixtures as these items tend to be the hardest to get into one’s home.
If you live in an apartment building please also measure your elevator and staircases.
If items do not fit into your home, we do not refund delivery and the item(s) are bound by the specific item’s return policy.
For tips on how to measure, click here
RATES & SERVICE
Our shipping costs are calculated by size, shape, weight and distance of shipping address. Your shipping fee should be added to your cart at checkout after a postal or zip code is entered. There should ALWAYS be a shipping cost for each order. If there is no shipping fee added at your checkout session, our team will contact you with the proper price to ship your order to you. There is a cost to the customer for shipping for ALL orders.
***Kindly note that due to complications due to COVID-19 on the manufacturing and shipping industries, as well as vessel, container, vehicle and driver shortages, all shipping rates provided at time of checkout are ESTIMATES and are subject to change at West of Main’s discretion. Shipping rates change daily and we, as a local business, are committed to providing you the best possible rates.
US CUSTOMS & DUTIES
Customers are responsible for all import taxes, duties, carrier fees, and custom declarations. You will be contacted prior to or on delivery to complete any necessary payments. Any rejected orders due to customs and duties will be shipped back to our warehouse at your expense and may be refunded in the form of a store credit. If there is a refund amount, the refund will be the original amount, less return shipping, duties, and brokerage, a handling fee charge, and less a 25% restocking fee. If applicable, a refund will be processed within 5 business days once we have received the pieces back at our warehouse.
WHITE GLOVE DELIVERY DEPOSIT
It is recommended that all larger furniture pieces be delivered with our White Glove delivery service providers. If you've selected White Glove as your shipping method, they will unpack each item, place it in your room of choice, provide assembly, and remove all packaging from the property.
Once you receive your piece, you are responsible for inspecting the item and pointing out any damages you find before signing the docket. Before the White Glove representative leaves your location, they will require a signature confirming that you acknowledge there was no damage to your order. If there is damage, please note any specific impairments on the Proof of Delivery form before signing. If signed without note of damages, West of Main will not be responsible for any damage or imperfections you may find, and will not provide any compensation. White Glove shipping provides the highest peace of mind for your furniture investment.
Kindly note, White Glove delivery is unable to remove or move existing furniture, mount art, remove or hang lighting or mirrors, connect any electrical items, or make any other modifications to your home.
For all White Glove delivery, a DEPOSIT will be charged at time of checkout. Once your order has been placed, we will contact you via email with the final White Glove shipping total cost. To ensure a safe and quick delivery, be sure to follow the below:
- Clear or move any existing furniture that may block entrances, doorways, and staircases
- Ensure your rugs are set in place
- Remove any frames or artwork from walls that may be susceptible to damage
- Secure any low-hanging light fixtures
- Remove any doors that may be necessary
- Place any pets in another room of your home
If you live in a building that requires the use of an elevator, be sure to book its use in advance. Please measure the opening and height of the elevator door to ensure pieces will fit.
For tips on how to measure, click here.
During the winter season, please clear all driveways and walkways of snow and ice to ensure the safety of our delivery team and the security of your products.
DAMAGES
***Kindly note that natural and organic materials, such as our beautiful wooden pieces, are subject to variations and imperfections that add texture and layers to the story of the piece. These variations can occur during the manufacturing process, or while in your home as they adjust to the temperature and humidity of your space and climate. These variations are not considered defects and, therefore, are not classified as items eligible for return or damage claims.
When submitting a request to have your item considered for a damage claim, please remember to be kind and courteous to our customer service representatives. They want to ensure you have a positive customer service experience, so please treat them kindly and with respect!
Damages to the merchandise while in transit or defects in manufacturing are rare but occasionally do happen. If your product arrives damaged, please email us at shoppe@westofmaindesign.com within 48 hours of delivery with a detailed and clear description of the damages in question, include your order number, shoot and attach multiple clear, in-focus photos of the damaged product and any damages to the original packaging, including the box in which it arrived. Please take multiple in-focus, close ups and wide-angled, full product photos in order for us to easily and clearly reference the damages reported. If we do not receive the required information / images we will have to deny your claim.
Please fully inspect your furniture at the time of delivery and communicate any damage or defect to our customer experience team within 48 hours of order receipt, so that we may file a damage claim with our manufacturer and include it in your delivery documents.
If you refuse your furniture, artwork, lighting, rug, and/or mirror delivery due to damage or manufacturing defect, the piece will be brought back to the local delivery terminal. We will then review and evaluate the condition of the piece. Please note, the claims process for damaged furniture, artwork, lighting, rugs, and mirrors takes 3-5 weeks to finalize. Our team will work diligently to have a replacement issued and shipped as soon as possible. Kindly note, replacements can only be for the same piece and are subject to availability.
Shipping Timeline
Thank you for your continued support and understanding throughout this unprecedented time in history. We continue to strive to meet all Estimated Delivery Dates, but due to global supply chain challenges, there may be a need to extend these dates. Please know that we will continue to do everything we can to get your items shipped to you as soon as possible, but due to measures outside of our control we will not be accepting returns or cancellations for delayed shipments. Thank you, and let's continue to get through this together.
The County Candle Company | West Lake
Regular price $19.00This captivating scent begins with hints of orange, grapefruit, and an infusion of sage that capture warm summer days spent by the shores of the Lake. Lavender adds a soft floral and herbal touch to the heart of this fragrance, while the beach trails inspired the blend of oakmoss, amber, and tonka to round out the earthy base
Note Profile
- top Sage, Orange, Grapefruit
- middle Lavender
- base Oakmoss, Amber, Tonka Bean
This fragrance is infused with natural essential oils, including sage, lavandin + orange
100% soy wax, lead-free cotton wicks, 100% phthalate-free fragrances infused with essential oils, and recyclable packaging and shipping materials. Each candle is wicked, poured, and labeled by hand in Prince Edward County
RETURNS
Returning your Item
We only accept returns on eligible items indicated below. Please carefully check the list below to ensure your item qualifies before reaching out for a return. We ask that all requests for returns are brought to our attention within 7 days of receiving the product. Please reach out to our customer service associates for approval of your return and to initiate the return process.
shoppe@westofmaindesign.com
Shipping costs to send the item back to our store warehouse will be the responsibility of the buyer. Once products have been received back at our warehouse, they will be inspected to ensure they are in their original condition and packaging. Products are to be unused. Refunds will only be processed to store credit within 7 days from the date of receipt. Returns are for store credit only.
In most cases, a 25% restocking fee and/or damage fee will be charged to the client. Please ensure the item has been packaged carefully and correctly for shipping.
Do not ship items back to our store warehouse without pre-approval, as we will need to review returns on a case-by-case basis. We do not accept returns on all items due to cost and space reasons.
Items Eligible for Return:
- Decor
- Plug-in lighting purchased in-store
- Small accessories
Items Ineligible for Return:
- Custom or made-to-order items, including artwork and furniture
- Medium/large furniture items (dining tables, dining chairs, armchairs, sofas, cabinets, sideboards, nightstands, beds and any other items over 20 lbs)
- Mattresses
- Bedding (including throws), towels, and bath products (for sanitary reasons)
- Hardwired lighting
- Rugs
- Floor model and as-is items
- Items damaged through normal wear, such as sun exposure, humidity, or other natural factors
CANCELLATIONS
Online orders can be canceled within 24 hours for no charge. A cancellation request after 24 - 48 hours incurs a 25% restocking fee to the client.. After 48 hours, online orders cannot be canceled and are subject to the final sale policy.
Items eligible for return or exchange: Items that arrive damaged if notified within 48 hours of delivery or pick-up.
Price Honouring
We do not honour prices for previously placed orders, purchases made in our shop, POS purchases, or backordered items. You are more than welcome to wait until our promotional periods to purchase your items.
Cancellation of a Backordered Item
Backordered items can only be canceled within 48 hours of placing the original order. This does not apply to any made-to-order pieces. Please contact us if you would like to cancel an order. Kindly note, if you cancel your backordered item in order to process a new order at a promotional price, your originally ordered piece will no longer be reserved. It is more than likely that your new order will be fulfilled at a later date than your original order.
SHIPPING
Although it may not be as high a news topic at the moment as it was during the first wave of Covid, all ports are currently facing huge congestion problems due to the still very active impacts this has had on our manufacturing and transportation sector.
Our curated items are most commonly manufactured and shipped from all parts of North America, and overseas. Covid factory closures, such as what's happened in China, and worker shortages at factories exacerbate the problems. Many manufacturers are still quoting 1 year lead times whereas in the past they might have been able to produce in 30 - 90 days. Add on material shortages preventing production lines from running at 100%, and the lack of available truck drivers that we rely upon for the transport of goods, which extends further the delays and increases costs, and you have a real web of challenges to get items to clients.
This obviously has made it very difficult to keep up with the customer service around delays and we are working a huge amount to try to keep up. It's a time in history that has never happened before in terms of shipping and manufacturing challenges, as crazy as this sounds it's truely unfortunate for all of us.
This situation does not touch only our small business - West of Main, but a very wide range of retailers. We want to reassure you that we are very confident with our commercial partners, and we know they are working tirelessly to ensure we get our shipments as fast as possible so that we can deliver your items to you ASAP for you to enjoy!
We are sorry for this inconvenience, we know this is not ideal. Unfortunately, these delays are out of our control, but we will send you an email when we receive your items or have tracking information for shipping to your door.
We appreciate your patience and understanding.
kind regards,
the WOM Team
For delivery items for which we are not provided a tracking number, after the order item reaches your local area, the delivery company may contact you via phone, email or text to schedule a delivery date and time that works for you. Some items will require a signature to complete the delivery.
WHERE WE SHIP
We ship across Canada and the mainland USA!
If you are shipping to a remote or rural location, please be advised there may be additional delivery fees. We will contact you with a quote after your order is placed. Feel free to reach out prior to placing your order should you have any questions or concerns.
OUR SHIPPING PARTNERSHIP WITH ROUTE
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.
Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.
If you experienced an issue with your order, please file a claim with Route’s team here.
CURBSIDE DELIVERY
Curbside delivery is delivered by a third-party freight company and will be adhering to all Covid-19 safety standards. This means your order can be delivered to a main entrance, garage or driveway.
IN - STORE PICKUP
We offer free in-store pick up with in 7 days of purchase from our Ottawa showroom and warehouse. Please note this option is currently only available to local Ottawa customers. We will contact you once your order has been received and is ready for pickup.
***Kindly note that West of Main is a small local business with limited warehouse storage available. We are happy to hold onto your order for a few days, however, please do attempt to pick up your complete order as soon as possible after purchasing and being alerted to its arrival at our warehouse.
***Should you NOT pick up your order in a timely manner, after four weeks, we will be forced to resell this item to recoup our costs for storage and administration fees.
CUSTOM & MADE TO ORDER ITEMS
Many of our large furniture pieces and artwork are custom/made to order. For estimated shipping timelines please refer to product pages. Due to their custom nature , all made to order pieces are final sale.
IN STOCK & WAREHOUSE ITEMS
If in stock at our warehouse, most pieces ship within 2-4 weeks of order receipt, unless otherwise specified. We strive to have all in stock items shipped as quickly as possible. Please feel free to contact us if you’d like to know if an item you’re interested in is in stock.
BEFORE YOU ORDER
Please measure every entryway into your home and into the desired room. It is your responsibility to make sure the item(s) will fit into your space. This is especially important when ordering furniture, and fixtures as these items tend to be the hardest to get into one’s home.
If you live in an apartment building please also measure your elevator and staircases.
If items do not fit into your home, we do not refund delivery and the item(s) are bound by the specific item’s return policy.
For tips on how to measure, click here
RATES & SERVICE
Our shipping costs are calculated by size, shape, weight and distance of shipping address. Your shipping fee should be added to your cart at checkout after a postal or zip code is entered. There should ALWAYS be a shipping cost for each order. If there is no shipping fee added at your checkout session, our team will contact you with the proper price to ship your order to you. There is a cost to the customer for shipping for ALL orders.
***Kindly note that due to complications due to COVID-19 on the manufacturing and shipping industries, as well as vessel, container, vehicle and driver shortages, all shipping rates provided at time of checkout are ESTIMATES and are subject to change at West of Main’s discretion. Shipping rates change daily and we, as a local business, are committed to providing you the best possible rates.
US CUSTOMS & DUTIES
Customers are responsible for all import taxes, duties, carrier fees, and custom declarations. You will be contacted prior to or on delivery to complete any necessary payments. Any rejected orders due to customs and duties will be shipped back to our warehouse at your expense and may be refunded in the form of a store credit. If there is a refund amount, the refund will be the original amount, less return shipping, duties, and brokerage, a handling fee charge, and less a 25% restocking fee. If applicable, a refund will be processed within 5 business days once we have received the pieces back at our warehouse.
WHITE GLOVE DELIVERY DEPOSIT
It is recommended that all larger furniture pieces be delivered with our White Glove delivery service providers. If you've selected White Glove as your shipping method, they will unpack each item, place it in your room of choice, provide assembly, and remove all packaging from the property.
Once you receive your piece, you are responsible for inspecting the item and pointing out any damages you find before signing the docket. Before the White Glove representative leaves your location, they will require a signature confirming that you acknowledge there was no damage to your order. If there is damage, please note any specific impairments on the Proof of Delivery form before signing. If signed without note of damages, West of Main will not be responsible for any damage or imperfections you may find, and will not provide any compensation. White Glove shipping provides the highest peace of mind for your furniture investment.
Kindly note, White Glove delivery is unable to remove or move existing furniture, mount art, remove or hang lighting or mirrors, connect any electrical items, or make any other modifications to your home.
For all White Glove delivery, a DEPOSIT will be charged at time of checkout. Once your order has been placed, we will contact you via email with the final White Glove shipping total cost. To ensure a safe and quick delivery, be sure to follow the below:
- Clear or move any existing furniture that may block entrances, doorways, and staircases
- Ensure your rugs are set in place
- Remove any frames or artwork from walls that may be susceptible to damage
- Secure any low-hanging light fixtures
- Remove any doors that may be necessary
- Place any pets in another room of your home
If you live in a building that requires the use of an elevator, be sure to book its use in advance. Please measure the opening and height of the elevator door to ensure pieces will fit.
For tips on how to measure, click here.
During the winter season, please clear all driveways and walkways of snow and ice to ensure the safety of our delivery team and the security of your products.
DAMAGES
***Kindly note that natural and organic materials, such as our beautiful wooden pieces, are subject to variations and imperfections that add texture and layers to the story of the piece. These variations can occur during the manufacturing process, or while in your home as they adjust to the temperature and humidity of your space and climate. These variations are not considered defects and, therefore, are not classified as items eligible for return or damage claims.
When submitting a request to have your item considered for a damage claim, please remember to be kind and courteous to our customer service representatives. They want to ensure you have a positive customer service experience, so please treat them kindly and with respect!
Damages to the merchandise while in transit or defects in manufacturing are rare but occasionally do happen. If your product arrives damaged, please email us at shoppe@westofmaindesign.com within 48 hours of delivery with a detailed and clear description of the damages in question, include your order number, shoot and attach multiple clear, in-focus photos of the damaged product and any damages to the original packaging, including the box in which it arrived. Please take multiple in-focus, close ups and wide-angled, full product photos in order for us to easily and clearly reference the damages reported. If we do not receive the required information / images we will have to deny your claim.
Please fully inspect your furniture at the time of delivery and communicate any damage or defect to our customer experience team within 48 hours of order receipt, so that we may file a damage claim with our manufacturer and include it in your delivery documents.
If you refuse your furniture, artwork, lighting, rug, and/or mirror delivery due to damage or manufacturing defect, the piece will be brought back to the local delivery terminal. We will then review and evaluate the condition of the piece. Please note, the claims process for damaged furniture, artwork, lighting, rugs, and mirrors takes 3-5 weeks to finalize. Our team will work diligently to have a replacement issued and shipped as soon as possible. Kindly note, replacements can only be for the same piece and are subject to availability.
Shipping Timeline
Thank you for your continued support and understanding throughout this unprecedented time in history. We continue to strive to meet all Estimated Delivery Dates, but due to global supply chain challenges, there may be a need to extend these dates. Please know that we will continue to do everything we can to get your items shipped to you as soon as possible, but due to measures outside of our control we will not be accepting returns or cancellations for delayed shipments. Thank you, and let's continue to get through this together.
The County Candle Company | Cressy
Regular price $19.00Woody notes of white birch, pine, and red cedar wrapped up in fresh County air take you on a tranquil hike in the woods – escape from it all with this luxurious evergreen fragrance
Note Profile
- top Eucalyptus, Mint
- middle Cypress, Pine
- base Tonka Bean, Smoke
This fragrance is infused with natural essential oils, including fir needle, cedarwood, eucalyptus, patchouli + cedar leaf
100% soy wax, lead-free cotton wicks, 100% phthalate-free fragrances infused with essential oils, and recyclable packaging and shipping materials. Each candle is wicked, poured, and labeled by hand in Prince Edward County
RETURNS
Returning your Item
We only accept returns on eligible items indicated below. Please carefully check the list below to ensure your item qualifies before reaching out for a return. We ask that all requests for returns are brought to our attention within 7 days of receiving the product. Please reach out to our customer service associates for approval of your return and to initiate the return process.
shoppe@westofmaindesign.com
Shipping costs to send the item back to our store warehouse will be the responsibility of the buyer. Once products have been received back at our warehouse, they will be inspected to ensure they are in their original condition and packaging. Products are to be unused. Refunds will only be processed to store credit within 7 days from the date of receipt. Returns are for store credit only.
In most cases, a 25% restocking fee and/or damage fee will be charged to the client. Please ensure the item has been packaged carefully and correctly for shipping.
Do not ship items back to our store warehouse without pre-approval, as we will need to review returns on a case-by-case basis. We do not accept returns on all items due to cost and space reasons.
Items Eligible for Return:
- Decor
- Plug-in lighting purchased in-store
- Small accessories
Items Ineligible for Return:
- Custom or made-to-order items, including artwork and furniture
- Medium/large furniture items (dining tables, dining chairs, armchairs, sofas, cabinets, sideboards, nightstands, beds and any other items over 20 lbs)
- Mattresses
- Bedding (including throws), towels, and bath products (for sanitary reasons)
- Hardwired lighting
- Rugs
- Floor model and as-is items
- Items damaged through normal wear, such as sun exposure, humidity, or other natural factors
CANCELLATIONS
Online orders can be canceled within 24 hours for no charge. A cancellation request after 24 - 48 hours incurs a 25% restocking fee to the client.. After 48 hours, online orders cannot be canceled and are subject to the final sale policy.
Items eligible for return or exchange: Items that arrive damaged if notified within 48 hours of delivery or pick-up.
Price Honouring
We do not honour prices for previously placed orders, purchases made in our shop, POS purchases, or backordered items. You are more than welcome to wait until our promotional periods to purchase your items.
Cancellation of a Backordered Item
Backordered items can only be canceled within 48 hours of placing the original order. This does not apply to any made-to-order pieces. Please contact us if you would like to cancel an order. Kindly note, if you cancel your backordered item in order to process a new order at a promotional price, your originally ordered piece will no longer be reserved. It is more than likely that your new order will be fulfilled at a later date than your original order.
SHIPPING
Although it may not be as high a news topic at the moment as it was during the first wave of Covid, all ports are currently facing huge congestion problems due to the still very active impacts this has had on our manufacturing and transportation sector.
Our curated items are most commonly manufactured and shipped from all parts of North America, and overseas. Covid factory closures, such as what's happened in China, and worker shortages at factories exacerbate the problems. Many manufacturers are still quoting 1 year lead times whereas in the past they might have been able to produce in 30 - 90 days. Add on material shortages preventing production lines from running at 100%, and the lack of available truck drivers that we rely upon for the transport of goods, which extends further the delays and increases costs, and you have a real web of challenges to get items to clients.
This obviously has made it very difficult to keep up with the customer service around delays and we are working a huge amount to try to keep up. It's a time in history that has never happened before in terms of shipping and manufacturing challenges, as crazy as this sounds it's truely unfortunate for all of us.
This situation does not touch only our small business - West of Main, but a very wide range of retailers. We want to reassure you that we are very confident with our commercial partners, and we know they are working tirelessly to ensure we get our shipments as fast as possible so that we can deliver your items to you ASAP for you to enjoy!
We are sorry for this inconvenience, we know this is not ideal. Unfortunately, these delays are out of our control, but we will send you an email when we receive your items or have tracking information for shipping to your door.
We appreciate your patience and understanding.
kind regards,
the WOM Team
For delivery items for which we are not provided a tracking number, after the order item reaches your local area, the delivery company may contact you via phone, email or text to schedule a delivery date and time that works for you. Some items will require a signature to complete the delivery.
WHERE WE SHIP
We ship across Canada and the mainland USA!
If you are shipping to a remote or rural location, please be advised there may be additional delivery fees. We will contact you with a quote after your order is placed. Feel free to reach out prior to placing your order should you have any questions or concerns.
OUR SHIPPING PARTNERSHIP WITH ROUTE
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.
Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.
If you experienced an issue with your order, please file a claim with Route’s team here.
CURBSIDE DELIVERY
Curbside delivery is delivered by a third-party freight company and will be adhering to all Covid-19 safety standards. This means your order can be delivered to a main entrance, garage or driveway.
IN - STORE PICKUP
We offer free in-store pick up with in 7 days of purchase from our Ottawa showroom and warehouse. Please note this option is currently only available to local Ottawa customers. We will contact you once your order has been received and is ready for pickup.
***Kindly note that West of Main is a small local business with limited warehouse storage available. We are happy to hold onto your order for a few days, however, please do attempt to pick up your complete order as soon as possible after purchasing and being alerted to its arrival at our warehouse.
***Should you NOT pick up your order in a timely manner, after four weeks, we will be forced to resell this item to recoup our costs for storage and administration fees.
CUSTOM & MADE TO ORDER ITEMS
Many of our large furniture pieces and artwork are custom/made to order. For estimated shipping timelines please refer to product pages. Due to their custom nature , all made to order pieces are final sale.
IN STOCK & WAREHOUSE ITEMS
If in stock at our warehouse, most pieces ship within 2-4 weeks of order receipt, unless otherwise specified. We strive to have all in stock items shipped as quickly as possible. Please feel free to contact us if you’d like to know if an item you’re interested in is in stock.
BEFORE YOU ORDER
Please measure every entryway into your home and into the desired room. It is your responsibility to make sure the item(s) will fit into your space. This is especially important when ordering furniture, and fixtures as these items tend to be the hardest to get into one’s home.
If you live in an apartment building please also measure your elevator and staircases.
If items do not fit into your home, we do not refund delivery and the item(s) are bound by the specific item’s return policy.
For tips on how to measure, click here
RATES & SERVICE
Our shipping costs are calculated by size, shape, weight and distance of shipping address. Your shipping fee should be added to your cart at checkout after a postal or zip code is entered. There should ALWAYS be a shipping cost for each order. If there is no shipping fee added at your checkout session, our team will contact you with the proper price to ship your order to you. There is a cost to the customer for shipping for ALL orders.
***Kindly note that due to complications due to COVID-19 on the manufacturing and shipping industries, as well as vessel, container, vehicle and driver shortages, all shipping rates provided at time of checkout are ESTIMATES and are subject to change at West of Main’s discretion. Shipping rates change daily and we, as a local business, are committed to providing you the best possible rates.
US CUSTOMS & DUTIES
Customers are responsible for all import taxes, duties, carrier fees, and custom declarations. You will be contacted prior to or on delivery to complete any necessary payments. Any rejected orders due to customs and duties will be shipped back to our warehouse at your expense and may be refunded in the form of a store credit. If there is a refund amount, the refund will be the original amount, less return shipping, duties, and brokerage, a handling fee charge, and less a 25% restocking fee. If applicable, a refund will be processed within 5 business days once we have received the pieces back at our warehouse.
WHITE GLOVE DELIVERY DEPOSIT
It is recommended that all larger furniture pieces be delivered with our White Glove delivery service providers. If you've selected White Glove as your shipping method, they will unpack each item, place it in your room of choice, provide assembly, and remove all packaging from the property.
Once you receive your piece, you are responsible for inspecting the item and pointing out any damages you find before signing the docket. Before the White Glove representative leaves your location, they will require a signature confirming that you acknowledge there was no damage to your order. If there is damage, please note any specific impairments on the Proof of Delivery form before signing. If signed without note of damages, West of Main will not be responsible for any damage or imperfections you may find, and will not provide any compensation. White Glove shipping provides the highest peace of mind for your furniture investment.
Kindly note, White Glove delivery is unable to remove or move existing furniture, mount art, remove or hang lighting or mirrors, connect any electrical items, or make any other modifications to your home.
For all White Glove delivery, a DEPOSIT will be charged at time of checkout. Once your order has been placed, we will contact you via email with the final White Glove shipping total cost. To ensure a safe and quick delivery, be sure to follow the below:
- Clear or move any existing furniture that may block entrances, doorways, and staircases
- Ensure your rugs are set in place
- Remove any frames or artwork from walls that may be susceptible to damage
- Secure any low-hanging light fixtures
- Remove any doors that may be necessary
- Place any pets in another room of your home
If you live in a building that requires the use of an elevator, be sure to book its use in advance. Please measure the opening and height of the elevator door to ensure pieces will fit.
For tips on how to measure, click here.
During the winter season, please clear all driveways and walkways of snow and ice to ensure the safety of our delivery team and the security of your products.
DAMAGES
***Kindly note that natural and organic materials, such as our beautiful wooden pieces, are subject to variations and imperfections that add texture and layers to the story of the piece. These variations can occur during the manufacturing process, or while in your home as they adjust to the temperature and humidity of your space and climate. These variations are not considered defects and, therefore, are not classified as items eligible for return or damage claims.
When submitting a request to have your item considered for a damage claim, please remember to be kind and courteous to our customer service representatives. They want to ensure you have a positive customer service experience, so please treat them kindly and with respect!
Damages to the merchandise while in transit or defects in manufacturing are rare but occasionally do happen. If your product arrives damaged, please email us at shoppe@westofmaindesign.com within 48 hours of delivery with a detailed and clear description of the damages in question, include your order number, shoot and attach multiple clear, in-focus photos of the damaged product and any damages to the original packaging, including the box in which it arrived. Please take multiple in-focus, close ups and wide-angled, full product photos in order for us to easily and clearly reference the damages reported. If we do not receive the required information / images we will have to deny your claim.
Please fully inspect your furniture at the time of delivery and communicate any damage or defect to our customer experience team within 48 hours of order receipt, so that we may file a damage claim with our manufacturer and include it in your delivery documents.
If you refuse your furniture, artwork, lighting, rug, and/or mirror delivery due to damage or manufacturing defect, the piece will be brought back to the local delivery terminal. We will then review and evaluate the condition of the piece. Please note, the claims process for damaged furniture, artwork, lighting, rugs, and mirrors takes 3-5 weeks to finalize. Our team will work diligently to have a replacement issued and shipped as soon as possible. Kindly note, replacements can only be for the same piece and are subject to availability.
Shipping Timeline
Thank you for your continued support and understanding throughout this unprecedented time in history. We continue to strive to meet all Estimated Delivery Dates, but due to global supply chain challenges, there may be a need to extend these dates. Please know that we will continue to do everything we can to get your items shipped to you as soon as possible, but due to measures outside of our control we will not be accepting returns or cancellations for delayed shipments. Thank you, and let's continue to get through this together.
The County Candle Company | Hillier
Regular price $19.00Note Profile
- top Violet Flower, Lemon Zest
- middle Lavender, Nerol, Rosewood
- base Sandalwood, Orris, Patchouli
This fragrance is infused with natural essential oils, including lemon, cedarwood, lavender, orange peel, mandarin + petitgrain
100% soy wax, lead-free cotton wicks, 100% phthalate-free fragrances infused with essential oils, and recyclable packaging and shipping materials. Each candle is wicked, poured, and labeled by hand in Prince Edward County
RETURNS
Returning your Item
We only accept returns on eligible items indicated below. Please carefully check the list below to ensure your item qualifies before reaching out for a return. We ask that all requests for returns are brought to our attention within 7 days of receiving the product. Please reach out to our customer service associates for approval of your return and to initiate the return process.
shoppe@westofmaindesign.com
Shipping costs to send the item back to our store warehouse will be the responsibility of the buyer. Once products have been received back at our warehouse, they will be inspected to ensure they are in their original condition and packaging. Products are to be unused. Refunds will only be processed to store credit within 7 days from the date of receipt. Returns are for store credit only.
In most cases, a 25% restocking fee and/or damage fee will be charged to the client. Please ensure the item has been packaged carefully and correctly for shipping.
Do not ship items back to our store warehouse without pre-approval, as we will need to review returns on a case-by-case basis. We do not accept returns on all items due to cost and space reasons.
Items Eligible for Return:
- Decor
- Plug-in lighting purchased in-store
- Small accessories
Items Ineligible for Return:
- Custom or made-to-order items, including artwork and furniture
- Medium/large furniture items (dining tables, dining chairs, armchairs, sofas, cabinets, sideboards, nightstands, beds and any other items over 20 lbs)
- Mattresses
- Bedding (including throws), towels, and bath products (for sanitary reasons)
- Hardwired lighting
- Rugs
- Floor model and as-is items
- Items damaged through normal wear, such as sun exposure, humidity, or other natural factors
CANCELLATIONS
Online orders can be canceled within 24 hours for no charge. A cancellation request after 24 - 48 hours incurs a 25% restocking fee to the client.. After 48 hours, online orders cannot be canceled and are subject to the final sale policy.
Items eligible for return or exchange: Items that arrive damaged if notified within 48 hours of delivery or pick-up.
Price Honouring
We do not honour prices for previously placed orders, purchases made in our shop, POS purchases, or backordered items. You are more than welcome to wait until our promotional periods to purchase your items.
Cancellation of a Backordered Item
Backordered items can only be canceled within 48 hours of placing the original order. This does not apply to any made-to-order pieces. Please contact us if you would like to cancel an order. Kindly note, if you cancel your backordered item in order to process a new order at a promotional price, your originally ordered piece will no longer be reserved. It is more than likely that your new order will be fulfilled at a later date than your original order.
SHIPPING
Although it may not be as high a news topic at the moment as it was during the first wave of Covid, all ports are currently facing huge congestion problems due to the still very active impacts this has had on our manufacturing and transportation sector.
Our curated items are most commonly manufactured and shipped from all parts of North America, and overseas. Covid factory closures, such as what's happened in China, and worker shortages at factories exacerbate the problems. Many manufacturers are still quoting 1 year lead times whereas in the past they might have been able to produce in 30 - 90 days. Add on material shortages preventing production lines from running at 100%, and the lack of available truck drivers that we rely upon for the transport of goods, which extends further the delays and increases costs, and you have a real web of challenges to get items to clients.
This obviously has made it very difficult to keep up with the customer service around delays and we are working a huge amount to try to keep up. It's a time in history that has never happened before in terms of shipping and manufacturing challenges, as crazy as this sounds it's truely unfortunate for all of us.
This situation does not touch only our small business - West of Main, but a very wide range of retailers. We want to reassure you that we are very confident with our commercial partners, and we know they are working tirelessly to ensure we get our shipments as fast as possible so that we can deliver your items to you ASAP for you to enjoy!
We are sorry for this inconvenience, we know this is not ideal. Unfortunately, these delays are out of our control, but we will send you an email when we receive your items or have tracking information for shipping to your door.
We appreciate your patience and understanding.
kind regards,
the WOM Team
For delivery items for which we are not provided a tracking number, after the order item reaches your local area, the delivery company may contact you via phone, email or text to schedule a delivery date and time that works for you. Some items will require a signature to complete the delivery.
WHERE WE SHIP
We ship across Canada and the mainland USA!
If you are shipping to a remote or rural location, please be advised there may be additional delivery fees. We will contact you with a quote after your order is placed. Feel free to reach out prior to placing your order should you have any questions or concerns.
OUR SHIPPING PARTNERSHIP WITH ROUTE
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.
Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.
If you experienced an issue with your order, please file a claim with Route’s team here.
CURBSIDE DELIVERY
Curbside delivery is delivered by a third-party freight company and will be adhering to all Covid-19 safety standards. This means your order can be delivered to a main entrance, garage or driveway.
IN - STORE PICKUP
We offer free in-store pick up with in 7 days of purchase from our Ottawa showroom and warehouse. Please note this option is currently only available to local Ottawa customers. We will contact you once your order has been received and is ready for pickup.
***Kindly note that West of Main is a small local business with limited warehouse storage available. We are happy to hold onto your order for a few days, however, please do attempt to pick up your complete order as soon as possible after purchasing and being alerted to its arrival at our warehouse.
***Should you NOT pick up your order in a timely manner, after four weeks, we will be forced to resell this item to recoup our costs for storage and administration fees.
CUSTOM & MADE TO ORDER ITEMS
Many of our large furniture pieces and artwork are custom/made to order. For estimated shipping timelines please refer to product pages. Due to their custom nature , all made to order pieces are final sale.
IN STOCK & WAREHOUSE ITEMS
If in stock at our warehouse, most pieces ship within 2-4 weeks of order receipt, unless otherwise specified. We strive to have all in stock items shipped as quickly as possible. Please feel free to contact us if you’d like to know if an item you’re interested in is in stock.
BEFORE YOU ORDER
Please measure every entryway into your home and into the desired room. It is your responsibility to make sure the item(s) will fit into your space. This is especially important when ordering furniture, and fixtures as these items tend to be the hardest to get into one’s home.
If you live in an apartment building please also measure your elevator and staircases.
If items do not fit into your home, we do not refund delivery and the item(s) are bound by the specific item’s return policy.
For tips on how to measure, click here
RATES & SERVICE
Our shipping costs are calculated by size, shape, weight and distance of shipping address. Your shipping fee should be added to your cart at checkout after a postal or zip code is entered. There should ALWAYS be a shipping cost for each order. If there is no shipping fee added at your checkout session, our team will contact you with the proper price to ship your order to you. There is a cost to the customer for shipping for ALL orders.
***Kindly note that due to complications due to COVID-19 on the manufacturing and shipping industries, as well as vessel, container, vehicle and driver shortages, all shipping rates provided at time of checkout are ESTIMATES and are subject to change at West of Main’s discretion. Shipping rates change daily and we, as a local business, are committed to providing you the best possible rates.
US CUSTOMS & DUTIES
Customers are responsible for all import taxes, duties, carrier fees, and custom declarations. You will be contacted prior to or on delivery to complete any necessary payments. Any rejected orders due to customs and duties will be shipped back to our warehouse at your expense and may be refunded in the form of a store credit. If there is a refund amount, the refund will be the original amount, less return shipping, duties, and brokerage, a handling fee charge, and less a 25% restocking fee. If applicable, a refund will be processed within 5 business days once we have received the pieces back at our warehouse.
WHITE GLOVE DELIVERY DEPOSIT
It is recommended that all larger furniture pieces be delivered with our White Glove delivery service providers. If you've selected White Glove as your shipping method, they will unpack each item, place it in your room of choice, provide assembly, and remove all packaging from the property.
Once you receive your piece, you are responsible for inspecting the item and pointing out any damages you find before signing the docket. Before the White Glove representative leaves your location, they will require a signature confirming that you acknowledge there was no damage to your order. If there is damage, please note any specific impairments on the Proof of Delivery form before signing. If signed without note of damages, West of Main will not be responsible for any damage or imperfections you may find, and will not provide any compensation. White Glove shipping provides the highest peace of mind for your furniture investment.
Kindly note, White Glove delivery is unable to remove or move existing furniture, mount art, remove or hang lighting or mirrors, connect any electrical items, or make any other modifications to your home.
For all White Glove delivery, a DEPOSIT will be charged at time of checkout. Once your order has been placed, we will contact you via email with the final White Glove shipping total cost. To ensure a safe and quick delivery, be sure to follow the below:
- Clear or move any existing furniture that may block entrances, doorways, and staircases
- Ensure your rugs are set in place
- Remove any frames or artwork from walls that may be susceptible to damage
- Secure any low-hanging light fixtures
- Remove any doors that may be necessary
- Place any pets in another room of your home
If you live in a building that requires the use of an elevator, be sure to book its use in advance. Please measure the opening and height of the elevator door to ensure pieces will fit.
For tips on how to measure, click here.
During the winter season, please clear all driveways and walkways of snow and ice to ensure the safety of our delivery team and the security of your products.
DAMAGES
***Kindly note that natural and organic materials, such as our beautiful wooden pieces, are subject to variations and imperfections that add texture and layers to the story of the piece. These variations can occur during the manufacturing process, or while in your home as they adjust to the temperature and humidity of your space and climate. These variations are not considered defects and, therefore, are not classified as items eligible for return or damage claims.
When submitting a request to have your item considered for a damage claim, please remember to be kind and courteous to our customer service representatives. They want to ensure you have a positive customer service experience, so please treat them kindly and with respect!
Damages to the merchandise while in transit or defects in manufacturing are rare but occasionally do happen. If your product arrives damaged, please email us at shoppe@westofmaindesign.com within 48 hours of delivery with a detailed and clear description of the damages in question, include your order number, shoot and attach multiple clear, in-focus photos of the damaged product and any damages to the original packaging, including the box in which it arrived. Please take multiple in-focus, close ups and wide-angled, full product photos in order for us to easily and clearly reference the damages reported. If we do not receive the required information / images we will have to deny your claim.
Please fully inspect your furniture at the time of delivery and communicate any damage or defect to our customer experience team within 48 hours of order receipt, so that we may file a damage claim with our manufacturer and include it in your delivery documents.
If you refuse your furniture, artwork, lighting, rug, and/or mirror delivery due to damage or manufacturing defect, the piece will be brought back to the local delivery terminal. We will then review and evaluate the condition of the piece. Please note, the claims process for damaged furniture, artwork, lighting, rugs, and mirrors takes 3-5 weeks to finalize. Our team will work diligently to have a replacement issued and shipped as soon as possible. Kindly note, replacements can only be for the same piece and are subject to availability.
Shipping Timeline
Thank you for your continued support and understanding throughout this unprecedented time in history. We continue to strive to meet all Estimated Delivery Dates, but due to global supply chain challenges, there may be a need to extend these dates. Please know that we will continue to do everything we can to get your items shipped to you as soon as possible, but due to measures outside of our control we will not be accepting returns or cancellations for delayed shipments. Thank you, and let's continue to get through this together.
Vintage Teak Cabinet
Regular price $727.00This Vintage Teak Cabinet is the perfect way to make a statement in any space. Crafted from teakwood sourced from across India, this piece is built to last with a timeless style. Add a special touch to your home with this unique piece of furniture.
SPECS & CARE
SPECS
- Small Size Approx. 53''
- Medium Size Approx. 60"
- Large Size Approx. 70"
CARE
- We recommend treating the product with care due to its delicate nature.
RETURNS
Returning your Item
We only accept returns on eligible items indicated below. Please carefully check the list below to ensure your item qualifies before reaching out for a return. We ask that all requests for returns are brought to our attention within 7 days of receiving the product. Please reach out to our customer service associates for approval of your return and to initiate the return process.
shoppe@westofmaindesign.com
Shipping costs to send the item back to our store warehouse will be the responsibility of the buyer. Once products have been received back at our warehouse, they will be inspected to ensure they are in their original condition and packaging. Products are to be unused. Refunds will only be processed to store credit within 7 days from the date of receipt. Returns are for store credit only.
In most cases, a 25% restocking fee and/or damage fee will be charged to the client. Please ensure the item has been packaged carefully and correctly for shipping.
Do not ship items back to our store warehouse without pre-approval, as we will need to review returns on a case-by-case basis. We do not accept returns on all items due to cost and space reasons.
Items Eligible for Return:
- Decor
- Plug-in lighting purchased in-store
- Small accessories
Items Ineligible for Return:
- Custom or made-to-order items, including artwork and furniture
- Medium/large furniture items (dining tables, dining chairs, armchairs, sofas, cabinets, sideboards, nightstands, beds and any other items over 20 lbs)
- Mattresses
- Bedding (including throws), towels, and bath products (for sanitary reasons)
- Hardwired lighting
- Rugs
- Floor model and as-is items
- Items damaged through normal wear, such as sun exposure, humidity, or other natural factors
CANCELLATIONS
Online orders can be canceled within 24 hours for no charge. A cancellation request after 24 - 48 hours incurs a 25% restocking fee to the client.. After 48 hours, online orders cannot be canceled and are subject to the final sale policy.
Items eligible for return or exchange: Items that arrive damaged if notified within 48 hours of delivery or pick-up.
Price Honouring
We do not honour prices for previously placed orders, purchases made in our shop, POS purchases, or backordered items. You are more than welcome to wait until our promotional periods to purchase your items.
Cancellation of a Backordered Item
Backordered items can only be canceled within 48 hours of placing the original order. This does not apply to any made-to-order pieces. Please contact us if you would like to cancel an order. Kindly note, if you cancel your backordered item in order to process a new order at a promotional price, your originally ordered piece will no longer be reserved. It is more than likely that your new order will be fulfilled at a later date than your original order.
SHIPPING
Although it may not be as high a news topic at the moment as it was during the first wave of Covid, all ports are currently facing huge congestion problems due to the still very active impacts this has had on our manufacturing and transportation sector.
Our curated items are most commonly manufactured and shipped from all parts of North America, and overseas. Covid factory closures, such as what's happened in China, and worker shortages at factories exacerbate the problems. Many manufacturers are still quoting 1 year lead times whereas in the past they might have been able to produce in 30 - 90 days. Add on material shortages preventing production lines from running at 100%, and the lack of available truck drivers that we rely upon for the transport of goods, which extends further the delays and increases costs, and you have a real web of challenges to get items to clients.
This obviously has made it very difficult to keep up with the customer service around delays and we are working a huge amount to try to keep up. It's a time in history that has never happened before in terms of shipping and manufacturing challenges, as crazy as this sounds it's truely unfortunate for all of us.
This situation does not touch only our small business - West of Main, but a very wide range of retailers. We want to reassure you that we are very confident with our commercial partners, and we know they are working tirelessly to ensure we get our shipments as fast as possible so that we can deliver your items to you ASAP for you to enjoy!
We are sorry for this inconvenience, we know this is not ideal. Unfortunately, these delays are out of our control, but we will send you an email when we receive your items or have tracking information for shipping to your door.
We appreciate your patience and understanding.
kind regards,
the WOM Team
For delivery items for which we are not provided a tracking number, after the order item reaches your local area, the delivery company may contact you via phone, email or text to schedule a delivery date and time that works for you. Some items will require a signature to complete the delivery.
WHERE WE SHIP
We ship across Canada and the mainland USA!
If you are shipping to a remote or rural location, please be advised there may be additional delivery fees. We will contact you with a quote after your order is placed. Feel free to reach out prior to placing your order should you have any questions or concerns.
OUR SHIPPING PARTNERSHIP WITH ROUTE
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.
Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.
If you experienced an issue with your order, please file a claim with Route’s team here.
CURBSIDE DELIVERY
Curbside delivery is delivered by a third-party freight company and will be adhering to all Covid-19 safety standards. This means your order can be delivered to a main entrance, garage or driveway.
IN - STORE PICKUP
We offer free in-store pick up with in 7 days of purchase from our Ottawa showroom and warehouse. Please note this option is currently only available to local Ottawa customers. We will contact you once your order has been received and is ready for pickup.
***Kindly note that West of Main is a small local business with limited warehouse storage available. We are happy to hold onto your order for a few days, however, please do attempt to pick up your complete order as soon as possible after purchasing and being alerted to its arrival at our warehouse.
***Should you NOT pick up your order in a timely manner, after four weeks, we will be forced to resell this item to recoup our costs for storage and administration fees.
CUSTOM & MADE TO ORDER ITEMS
Many of our large furniture pieces and artwork are custom/made to order. For estimated shipping timelines please refer to product pages. Due to their custom nature , all made to order pieces are final sale.
IN STOCK & WAREHOUSE ITEMS
If in stock at our warehouse, most pieces ship within 2-4 weeks of order receipt, unless otherwise specified. We strive to have all in stock items shipped as quickly as possible. Please feel free to contact us if you’d like to know if an item you’re interested in is in stock.
BEFORE YOU ORDER
Please measure every entryway into your home and into the desired room. It is your responsibility to make sure the item(s) will fit into your space. This is especially important when ordering furniture, and fixtures as these items tend to be the hardest to get into one’s home.
If you live in an apartment building please also measure your elevator and staircases.
If items do not fit into your home, we do not refund delivery and the item(s) are bound by the specific item’s return policy.
For tips on how to measure, click here
RATES & SERVICE
Our shipping costs are calculated by size, shape, weight and distance of shipping address. Your shipping fee should be added to your cart at checkout after a postal or zip code is entered. There should ALWAYS be a shipping cost for each order. If there is no shipping fee added at your checkout session, our team will contact you with the proper price to ship your order to you. There is a cost to the customer for shipping for ALL orders.
***Kindly note that due to complications due to COVID-19 on the manufacturing and shipping industries, as well as vessel, container, vehicle and driver shortages, all shipping rates provided at time of checkout are ESTIMATES and are subject to change at West of Main’s discretion. Shipping rates change daily and we, as a local business, are committed to providing you the best possible rates.
US CUSTOMS & DUTIES
Customers are responsible for all import taxes, duties, carrier fees, and custom declarations. You will be contacted prior to or on delivery to complete any necessary payments. Any rejected orders due to customs and duties will be shipped back to our warehouse at your expense and may be refunded in the form of a store credit. If there is a refund amount, the refund will be the original amount, less return shipping, duties, and brokerage, a handling fee charge, and less a 25% restocking fee. If applicable, a refund will be processed within 5 business days once we have received the pieces back at our warehouse.
WHITE GLOVE DELIVERY DEPOSIT
It is recommended that all larger furniture pieces be delivered with our White Glove delivery service providers. If you've selected White Glove as your shipping method, they will unpack each item, place it in your room of choice, provide assembly, and remove all packaging from the property.
Once you receive your piece, you are responsible for inspecting the item and pointing out any damages you find before signing the docket. Before the White Glove representative leaves your location, they will require a signature confirming that you acknowledge there was no damage to your order. If there is damage, please note any specific impairments on the Proof of Delivery form before signing. If signed without note of damages, West of Main will not be responsible for any damage or imperfections you may find, and will not provide any compensation. White Glove shipping provides the highest peace of mind for your furniture investment.
Kindly note, White Glove delivery is unable to remove or move existing furniture, mount art, remove or hang lighting or mirrors, connect any electrical items, or make any other modifications to your home.
For all White Glove delivery, a DEPOSIT will be charged at time of checkout. Once your order has been placed, we will contact you via email with the final White Glove shipping total cost. To ensure a safe and quick delivery, be sure to follow the below:
- Clear or move any existing furniture that may block entrances, doorways, and staircases
- Ensure your rugs are set in place
- Remove any frames or artwork from walls that may be susceptible to damage
- Secure any low-hanging light fixtures
- Remove any doors that may be necessary
- Place any pets in another room of your home
If you live in a building that requires the use of an elevator, be sure to book its use in advance. Please measure the opening and height of the elevator door to ensure pieces will fit.
For tips on how to measure, click here.
During the winter season, please clear all driveways and walkways of snow and ice to ensure the safety of our delivery team and the security of your products.
DAMAGES
***Kindly note that natural and organic materials, such as our beautiful wooden pieces, are subject to variations and imperfections that add texture and layers to the story of the piece. These variations can occur during the manufacturing process, or while in your home as they adjust to the temperature and humidity of your space and climate. These variations are not considered defects and, therefore, are not classified as items eligible for return or damage claims.
When submitting a request to have your item considered for a damage claim, please remember to be kind and courteous to our customer service representatives. They want to ensure you have a positive customer service experience, so please treat them kindly and with respect!
Damages to the merchandise while in transit or defects in manufacturing are rare but occasionally do happen. If your product arrives damaged, please email us at shoppe@westofmaindesign.com within 48 hours of delivery with a detailed and clear description of the damages in question, include your order number, shoot and attach multiple clear, in-focus photos of the damaged product and any damages to the original packaging, including the box in which it arrived. Please take multiple in-focus, close ups and wide-angled, full product photos in order for us to easily and clearly reference the damages reported. If we do not receive the required information / images we will have to deny your claim.
Please fully inspect your furniture at the time of delivery and communicate any damage or defect to our customer experience team within 48 hours of order receipt, so that we may file a damage claim with our manufacturer and include it in your delivery documents.
If you refuse your furniture, artwork, lighting, rug, and/or mirror delivery due to damage or manufacturing defect, the piece will be brought back to the local delivery terminal. We will then review and evaluate the condition of the piece. Please note, the claims process for damaged furniture, artwork, lighting, rugs, and mirrors takes 3-5 weeks to finalize. Our team will work diligently to have a replacement issued and shipped as soon as possible. Kindly note, replacements can only be for the same piece and are subject to availability.
Shipping Timeline
Thank you for your continued support and understanding throughout this unprecedented time in history. We continue to strive to meet all Estimated Delivery Dates, but due to global supply chain challenges, there may be a need to extend these dates. Please know that we will continue to do everything we can to get your items shipped to you as soon as possible, but due to measures outside of our control we will not be accepting returns or cancellations for delayed shipments. Thank you, and let's continue to get through this together.
Lumina Cabinet
Regular price $3,917.00Admire the breathtaking display of your home's prized possessions encased in a glossy glass interior, framed by the timeless elegance of drifted oak. This sophisticated Lumina Cabinet offers both beauty and practicality with lavish glass doors and ample storage space for your items. Enjoy a luxurious look in your home.
SPECS & CARE
SPECS
- Overall Dimensions: 47.25"w x 17.75"d x 82.75"h
- Colors: Drifted Oak Solid, Drifted Oak Veneer, Tempered Glass
- Materials: Solid Oak, Oak Veneer, Tempered Glass
- Weight: 297.62 lb
- Volume: 60 cu ft
- Cord Management: No
- Drawer Dimensions: 39.25" X 11.75" X 4.50"
- Soft Close Drawers: No
RETURNS
Returning your Item
We only accept returns on eligible items indicated below. Please carefully check the list below to ensure your item qualifies before reaching out for a return. We ask that all requests for returns are brought to our attention within 7 days of receiving the product. Please reach out to our customer service associates for approval of your return and to initiate the return process.
shoppe@westofmaindesign.com
Shipping costs to send the item back to our store warehouse will be the responsibility of the buyer. Once products have been received back at our warehouse, they will be inspected to ensure they are in their original condition and packaging. Products are to be unused. Refunds will only be processed to store credit within 7 days from the date of receipt. Returns are for store credit only.
In most cases, a 25% restocking fee and/or damage fee will be charged to the client. Please ensure the item has been packaged carefully and correctly for shipping.
Do not ship items back to our store warehouse without pre-approval, as we will need to review returns on a case-by-case basis. We do not accept returns on all items due to cost and space reasons.
Items Eligible for Return:
- Decor
- Plug-in lighting purchased in-store
- Small accessories
Items Ineligible for Return:
- Custom or made-to-order items, including artwork and furniture
- Medium/large furniture items (dining tables, dining chairs, armchairs, sofas, cabinets, sideboards, nightstands, beds and any other items over 20 lbs)
- Mattresses
- Bedding (including throws), towels, and bath products (for sanitary reasons)
- Hardwired lighting
- Rugs
- Floor model and as-is items
- Items damaged through normal wear, such as sun exposure, humidity, or other natural factors
CANCELLATIONS
Online orders can be canceled within 24 hours for no charge. A cancellation request after 24 - 48 hours incurs a 25% restocking fee to the client.. After 48 hours, online orders cannot be canceled and are subject to the final sale policy.
Items eligible for return or exchange: Items that arrive damaged if notified within 48 hours of delivery or pick-up.
Price Honouring
We do not honour prices for previously placed orders, purchases made in our shop, POS purchases, or backordered items. You are more than welcome to wait until our promotional periods to purchase your items.
Cancellation of a Backordered Item
Backordered items can only be canceled within 48 hours of placing the original order. This does not apply to any made-to-order pieces. Please contact us if you would like to cancel an order. Kindly note, if you cancel your backordered item in order to process a new order at a promotional price, your originally ordered piece will no longer be reserved. It is more than likely that your new order will be fulfilled at a later date than your original order.
SHIPPING
Although it may not be as high a news topic at the moment as it was during the first wave of Covid, all ports are currently facing huge congestion problems due to the still very active impacts this has had on our manufacturing and transportation sector.
Our curated items are most commonly manufactured and shipped from all parts of North America, and overseas. Covid factory closures, such as what's happened in China, and worker shortages at factories exacerbate the problems. Many manufacturers are still quoting 1 year lead times whereas in the past they might have been able to produce in 30 - 90 days. Add on material shortages preventing production lines from running at 100%, and the lack of available truck drivers that we rely upon for the transport of goods, which extends further the delays and increases costs, and you have a real web of challenges to get items to clients.
This obviously has made it very difficult to keep up with the customer service around delays and we are working a huge amount to try to keep up. It's a time in history that has never happened before in terms of shipping and manufacturing challenges, as crazy as this sounds it's truely unfortunate for all of us.
This situation does not touch only our small business - West of Main, but a very wide range of retailers. We want to reassure you that we are very confident with our commercial partners, and we know they are working tirelessly to ensure we get our shipments as fast as possible so that we can deliver your items to you ASAP for you to enjoy!
We are sorry for this inconvenience, we know this is not ideal. Unfortunately, these delays are out of our control, but we will send you an email when we receive your items or have tracking information for shipping to your door.
We appreciate your patience and understanding.
kind regards,
the WOM Team
For delivery items for which we are not provided a tracking number, after the order item reaches your local area, the delivery company may contact you via phone, email or text to schedule a delivery date and time that works for you. Some items will require a signature to complete the delivery.
WHERE WE SHIP
We ship across Canada and the mainland USA!
If you are shipping to a remote or rural location, please be advised there may be additional delivery fees. We will contact you with a quote after your order is placed. Feel free to reach out prior to placing your order should you have any questions or concerns.
OUR SHIPPING PARTNERSHIP WITH ROUTE
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.
Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.
If you experienced an issue with your order, please file a claim with Route’s team here.
CURBSIDE DELIVERY
Curbside delivery is delivered by a third-party freight company and will be adhering to all Covid-19 safety standards. This means your order can be delivered to a main entrance, garage or driveway.
IN - STORE PICKUP
We offer free in-store pick up with in 7 days of purchase from our Ottawa showroom and warehouse. Please note this option is currently only available to local Ottawa customers. We will contact you once your order has been received and is ready for pickup.
***Kindly note that West of Main is a small local business with limited warehouse storage available. We are happy to hold onto your order for a few days, however, please do attempt to pick up your complete order as soon as possible after purchasing and being alerted to its arrival at our warehouse.
***Should you NOT pick up your order in a timely manner, after four weeks, we will be forced to resell this item to recoup our costs for storage and administration fees.
CUSTOM & MADE TO ORDER ITEMS
Many of our large furniture pieces and artwork are custom/made to order. For estimated shipping timelines please refer to product pages. Due to their custom nature , all made to order pieces are final sale.
IN STOCK & WAREHOUSE ITEMS
If in stock at our warehouse, most pieces ship within 2-4 weeks of order receipt, unless otherwise specified. We strive to have all in stock items shipped as quickly as possible. Please feel free to contact us if you’d like to know if an item you’re interested in is in stock.
BEFORE YOU ORDER
Please measure every entryway into your home and into the desired room. It is your responsibility to make sure the item(s) will fit into your space. This is especially important when ordering furniture, and fixtures as these items tend to be the hardest to get into one’s home.
If you live in an apartment building please also measure your elevator and staircases.
If items do not fit into your home, we do not refund delivery and the item(s) are bound by the specific item’s return policy.
For tips on how to measure, click here
RATES & SERVICE
Our shipping costs are calculated by size, shape, weight and distance of shipping address. Your shipping fee should be added to your cart at checkout after a postal or zip code is entered. There should ALWAYS be a shipping cost for each order. If there is no shipping fee added at your checkout session, our team will contact you with the proper price to ship your order to you. There is a cost to the customer for shipping for ALL orders.
***Kindly note that due to complications due to COVID-19 on the manufacturing and shipping industries, as well as vessel, container, vehicle and driver shortages, all shipping rates provided at time of checkout are ESTIMATES and are subject to change at West of Main’s discretion. Shipping rates change daily and we, as a local business, are committed to providing you the best possible rates.
US CUSTOMS & DUTIES
Customers are responsible for all import taxes, duties, carrier fees, and custom declarations. You will be contacted prior to or on delivery to complete any necessary payments. Any rejected orders due to customs and duties will be shipped back to our warehouse at your expense and may be refunded in the form of a store credit. If there is a refund amount, the refund will be the original amount, less return shipping, duties, and brokerage, a handling fee charge, and less a 25% restocking fee. If applicable, a refund will be processed within 5 business days once we have received the pieces back at our warehouse.
WHITE GLOVE DELIVERY DEPOSIT
It is recommended that all larger furniture pieces be delivered with our White Glove delivery service providers. If you've selected White Glove as your shipping method, they will unpack each item, place it in your room of choice, provide assembly, and remove all packaging from the property.
Once you receive your piece, you are responsible for inspecting the item and pointing out any damages you find before signing the docket. Before the White Glove representative leaves your location, they will require a signature confirming that you acknowledge there was no damage to your order. If there is damage, please note any specific impairments on the Proof of Delivery form before signing. If signed without note of damages, West of Main will not be responsible for any damage or imperfections you may find, and will not provide any compensation. White Glove shipping provides the highest peace of mind for your furniture investment.
Kindly note, White Glove delivery is unable to remove or move existing furniture, mount art, remove or hang lighting or mirrors, connect any electrical items, or make any other modifications to your home.
For all White Glove delivery, a DEPOSIT will be charged at time of checkout. Once your order has been placed, we will contact you via email with the final White Glove shipping total cost. To ensure a safe and quick delivery, be sure to follow the below:
- Clear or move any existing furniture that may block entrances, doorways, and staircases
- Ensure your rugs are set in place
- Remove any frames or artwork from walls that may be susceptible to damage
- Secure any low-hanging light fixtures
- Remove any doors that may be necessary
- Place any pets in another room of your home
If you live in a building that requires the use of an elevator, be sure to book its use in advance. Please measure the opening and height of the elevator door to ensure pieces will fit.
For tips on how to measure, click here.
During the winter season, please clear all driveways and walkways of snow and ice to ensure the safety of our delivery team and the security of your products.
DAMAGES
***Kindly note that natural and organic materials, such as our beautiful wooden pieces, are subject to variations and imperfections that add texture and layers to the story of the piece. These variations can occur during the manufacturing process, or while in your home as they adjust to the temperature and humidity of your space and climate. These variations are not considered defects and, therefore, are not classified as items eligible for return or damage claims.
When submitting a request to have your item considered for a damage claim, please remember to be kind and courteous to our customer service representatives. They want to ensure you have a positive customer service experience, so please treat them kindly and with respect!
Damages to the merchandise while in transit or defects in manufacturing are rare but occasionally do happen. If your product arrives damaged, please email us at shoppe@westofmaindesign.com within 48 hours of delivery with a detailed and clear description of the damages in question, include your order number, shoot and attach multiple clear, in-focus photos of the damaged product and any damages to the original packaging, including the box in which it arrived. Please take multiple in-focus, close ups and wide-angled, full product photos in order for us to easily and clearly reference the damages reported. If we do not receive the required information / images we will have to deny your claim.
Please fully inspect your furniture at the time of delivery and communicate any damage or defect to our customer experience team within 48 hours of order receipt, so that we may file a damage claim with our manufacturer and include it in your delivery documents.
If you refuse your furniture, artwork, lighting, rug, and/or mirror delivery due to damage or manufacturing defect, the piece will be brought back to the local delivery terminal. We will then review and evaluate the condition of the piece. Please note, the claims process for damaged furniture, artwork, lighting, rugs, and mirrors takes 3-5 weeks to finalize. Our team will work diligently to have a replacement issued and shipped as soon as possible. Kindly note, replacements can only be for the same piece and are subject to availability.
Shipping Timeline
Thank you for your continued support and understanding throughout this unprecedented time in history. We continue to strive to meet all Estimated Delivery Dates, but due to global supply chain challenges, there may be a need to extend these dates. Please know that we will continue to do everything we can to get your items shipped to you as soon as possible, but due to measures outside of our control we will not be accepting returns or cancellations for delayed shipments. Thank you, and let's continue to get through this together.
Featured collection
View allbest sellers
Tidal Calm - Large
Regular price $1,065.00The Tidal Calm is features a soft horizon made up of dusty blush and green tones. This framed traditional pre-expressionist piece with loose brushwork will carry you away to a place where you can watch the setting sun.
SPECS & CARE
SPECS
- Outside Dimensions: 72.25" x 44.25"
- Canvas
CARE
- As with any fine art we recommend avoiding direct sunlight for extended periods of time. Keep temperature moderate and stable as extreme hot or cold can cause the canvas to relax or tighten
RETURNS
Returning your Item
We only accept returns on eligible items indicated below. Please carefully check the list below to ensure your item qualifies before reaching out for a return. We ask that all requests for returns are brought to our attention within 7 days of receiving the product. Please reach out to our customer service associates for approval of your return and to initiate the return process.
shoppe@westofmaindesign.com
Shipping costs to send the item back to our store warehouse will be the responsibility of the buyer. Once products have been received back at our warehouse, they will be inspected to ensure they are in their original condition and packaging. Products are to be unused. Refunds will only be processed to store credit within 7 days from the date of receipt. Returns are for store credit only.
In most cases, a 25% restocking fee and/or damage fee will be charged to the client. Please ensure the item has been packaged carefully and correctly for shipping.
Do not ship items back to our store warehouse without pre-approval, as we will need to review returns on a case-by-case basis. We do not accept returns on all items due to cost and space reasons.
Items Eligible for Return:
- Decor
- Plug-in lighting purchased in-store
- Small accessories
Items Ineligible for Return:
- Custom or made-to-order items, including artwork and furniture
- Medium/large furniture items (dining tables, dining chairs, armchairs, sofas, cabinets, sideboards, nightstands, beds and any other items over 20 lbs)
- Mattresses
- Bedding (including throws), towels, and bath products (for sanitary reasons)
- Hardwired lighting
- Rugs
- Floor model and as-is items
- Items damaged through normal wear, such as sun exposure, humidity, or other natural factors
CANCELLATIONS
Online orders can be canceled within 24 hours for no charge. A cancellation request after 24 - 48 hours incurs a 25% restocking fee to the client.. After 48 hours, online orders cannot be canceled and are subject to the final sale policy.
Items eligible for return or exchange: Items that arrive damaged if notified within 48 hours of delivery or pick-up.
Price Honouring
We do not honour prices for previously placed orders, purchases made in our shop, POS purchases, or backordered items. You are more than welcome to wait until our promotional periods to purchase your items.
Cancellation of a Backordered Item
Backordered items can only be canceled within 48 hours of placing the original order. This does not apply to any made-to-order pieces. Please contact us if you would like to cancel an order. Kindly note, if you cancel your backordered item in order to process a new order at a promotional price, your originally ordered piece will no longer be reserved. It is more than likely that your new order will be fulfilled at a later date than your original order.
SHIPPING
Although it may not be as high a news topic at the moment as it was during the first wave of Covid, all ports are currently facing huge congestion problems due to the still very active impacts this has had on our manufacturing and transportation sector.
Our curated items are most commonly manufactured and shipped from all parts of North America, and overseas. Covid factory closures, such as what's happened in China, and worker shortages at factories exacerbate the problems. Many manufacturers are still quoting 1 year lead times whereas in the past they might have been able to produce in 30 - 90 days. Add on material shortages preventing production lines from running at 100%, and the lack of available truck drivers that we rely upon for the transport of goods, which extends further the delays and increases costs, and you have a real web of challenges to get items to clients.
This obviously has made it very difficult to keep up with the customer service around delays and we are working a huge amount to try to keep up. It's a time in history that has never happened before in terms of shipping and manufacturing challenges, as crazy as this sounds it's truely unfortunate for all of us.
This situation does not touch only our small business - West of Main, but a very wide range of retailers. We want to reassure you that we are very confident with our commercial partners, and we know they are working tirelessly to ensure we get our shipments as fast as possible so that we can deliver your items to you ASAP for you to enjoy!
We are sorry for this inconvenience, we know this is not ideal. Unfortunately, these delays are out of our control, but we will send you an email when we receive your items or have tracking information for shipping to your door.
We appreciate your patience and understanding.
kind regards,
the WOM Team
For delivery items for which we are not provided a tracking number, after the order item reaches your local area, the delivery company may contact you via phone, email or text to schedule a delivery date and time that works for you. Some items will require a signature to complete the delivery.
WHERE WE SHIP
We ship across Canada and the mainland USA!
If you are shipping to a remote or rural location, please be advised there may be additional delivery fees. We will contact you with a quote after your order is placed. Feel free to reach out prior to placing your order should you have any questions or concerns.
OUR SHIPPING PARTNERSHIP WITH ROUTE
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.
Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.
If you experienced an issue with your order, please file a claim with Route’s team here.
CURBSIDE DELIVERY
Curbside delivery is delivered by a third-party freight company and will be adhering to all Covid-19 safety standards. This means your order can be delivered to a main entrance, garage or driveway.
IN - STORE PICKUP
We offer free in-store pick up with in 7 days of purchase from our Ottawa showroom and warehouse. Please note this option is currently only available to local Ottawa customers. We will contact you once your order has been received and is ready for pickup.
***Kindly note that West of Main is a small local business with limited warehouse storage available. We are happy to hold onto your order for a few days, however, please do attempt to pick up your complete order as soon as possible after purchasing and being alerted to its arrival at our warehouse.
***Should you NOT pick up your order in a timely manner, after four weeks, we will be forced to resell this item to recoup our costs for storage and administration fees.
CUSTOM & MADE TO ORDER ITEMS
Many of our large furniture pieces and artwork are custom/made to order. For estimated shipping timelines please refer to product pages. Due to their custom nature , all made to order pieces are final sale.
IN STOCK & WAREHOUSE ITEMS
If in stock at our warehouse, most pieces ship within 2-4 weeks of order receipt, unless otherwise specified. We strive to have all in stock items shipped as quickly as possible. Please feel free to contact us if you’d like to know if an item you’re interested in is in stock.
BEFORE YOU ORDER
Please measure every entryway into your home and into the desired room. It is your responsibility to make sure the item(s) will fit into your space. This is especially important when ordering furniture, and fixtures as these items tend to be the hardest to get into one’s home.
If you live in an apartment building please also measure your elevator and staircases.
If items do not fit into your home, we do not refund delivery and the item(s) are bound by the specific item’s return policy.
For tips on how to measure, click here
RATES & SERVICE
Our shipping costs are calculated by size, shape, weight and distance of shipping address. Your shipping fee should be added to your cart at checkout after a postal or zip code is entered. There should ALWAYS be a shipping cost for each order. If there is no shipping fee added at your checkout session, our team will contact you with the proper price to ship your order to you. There is a cost to the customer for shipping for ALL orders.
***Kindly note that due to complications due to COVID-19 on the manufacturing and shipping industries, as well as vessel, container, vehicle and driver shortages, all shipping rates provided at time of checkout are ESTIMATES and are subject to change at West of Main’s discretion. Shipping rates change daily and we, as a local business, are committed to providing you the best possible rates.
US CUSTOMS & DUTIES
Customers are responsible for all import taxes, duties, carrier fees, and custom declarations. You will be contacted prior to or on delivery to complete any necessary payments. Any rejected orders due to customs and duties will be shipped back to our warehouse at your expense and may be refunded in the form of a store credit. If there is a refund amount, the refund will be the original amount, less return shipping, duties, and brokerage, a handling fee charge, and less a 25% restocking fee. If applicable, a refund will be processed within 5 business days once we have received the pieces back at our warehouse.
WHITE GLOVE DELIVERY DEPOSIT
It is recommended that all larger furniture pieces be delivered with our White Glove delivery service providers. If you've selected White Glove as your shipping method, they will unpack each item, place it in your room of choice, provide assembly, and remove all packaging from the property.
Once you receive your piece, you are responsible for inspecting the item and pointing out any damages you find before signing the docket. Before the White Glove representative leaves your location, they will require a signature confirming that you acknowledge there was no damage to your order. If there is damage, please note any specific impairments on the Proof of Delivery form before signing. If signed without note of damages, West of Main will not be responsible for any damage or imperfections you may find, and will not provide any compensation. White Glove shipping provides the highest peace of mind for your furniture investment.
Kindly note, White Glove delivery is unable to remove or move existing furniture, mount art, remove or hang lighting or mirrors, connect any electrical items, or make any other modifications to your home.
For all White Glove delivery, a DEPOSIT will be charged at time of checkout. Once your order has been placed, we will contact you via email with the final White Glove shipping total cost. To ensure a safe and quick delivery, be sure to follow the below:
- Clear or move any existing furniture that may block entrances, doorways, and staircases
- Ensure your rugs are set in place
- Remove any frames or artwork from walls that may be susceptible to damage
- Secure any low-hanging light fixtures
- Remove any doors that may be necessary
- Place any pets in another room of your home
If you live in a building that requires the use of an elevator, be sure to book its use in advance. Please measure the opening and height of the elevator door to ensure pieces will fit.
For tips on how to measure, click here.
During the winter season, please clear all driveways and walkways of snow and ice to ensure the safety of our delivery team and the security of your products.
DAMAGES
***Kindly note that natural and organic materials, such as our beautiful wooden pieces, are subject to variations and imperfections that add texture and layers to the story of the piece. These variations can occur during the manufacturing process, or while in your home as they adjust to the temperature and humidity of your space and climate. These variations are not considered defects and, therefore, are not classified as items eligible for return or damage claims.
When submitting a request to have your item considered for a damage claim, please remember to be kind and courteous to our customer service representatives. They want to ensure you have a positive customer service experience, so please treat them kindly and with respect!
Damages to the merchandise while in transit or defects in manufacturing are rare but occasionally do happen. If your product arrives damaged, please email us at shoppe@westofmaindesign.com within 48 hours of delivery with a detailed and clear description of the damages in question, include your order number, shoot and attach multiple clear, in-focus photos of the damaged product and any damages to the original packaging, including the box in which it arrived. Please take multiple in-focus, close ups and wide-angled, full product photos in order for us to easily and clearly reference the damages reported. If we do not receive the required information / images we will have to deny your claim.
Please fully inspect your furniture at the time of delivery and communicate any damage or defect to our customer experience team within 48 hours of order receipt, so that we may file a damage claim with our manufacturer and include it in your delivery documents.
If you refuse your furniture, artwork, lighting, rug, and/or mirror delivery due to damage or manufacturing defect, the piece will be brought back to the local delivery terminal. We will then review and evaluate the condition of the piece. Please note, the claims process for damaged furniture, artwork, lighting, rugs, and mirrors takes 3-5 weeks to finalize. Our team will work diligently to have a replacement issued and shipped as soon as possible. Kindly note, replacements can only be for the same piece and are subject to availability.
Shipping Timeline
Thank you for your continued support and understanding throughout this unprecedented time in history. We continue to strive to meet all Estimated Delivery Dates, but due to global supply chain challenges, there may be a need to extend these dates. Please know that we will continue to do everything we can to get your items shipped to you as soon as possible, but due to measures outside of our control we will not be accepting returns or cancellations for delayed shipments. Thank you, and let's continue to get through this together.
Rio Bec Pot
Regular price $29.00The Rio Bec Pot is an oval-shaped terracotta planter with handles. Finished with an aged vanilla crackle glaze. Fill with your favourite greenery for a decorative touch.
SPECS & CARE
SPECS
- Outside Dimensions: 11" Length x 7" Width x 6.5" Height
- Inside Dimensions: 7.25" Lenght x 3.75" Width x 5.25" Height
- Material: Terracotta
- Finish: White Crackle
CARE
- We recommend treating this item with care due to its delicate nature.
RETURNS
Returning your Item
We only accept returns on eligible items indicated below. Please carefully check the list below to ensure your item qualifies before reaching out for a return. We ask that all requests for returns are brought to our attention within 7 days of receiving the product. Please reach out to our customer service associates for approval of your return and to initiate the return process.
shoppe@westofmaindesign.com
Shipping costs to send the item back to our store warehouse will be the responsibility of the buyer. Once products have been received back at our warehouse, they will be inspected to ensure they are in their original condition and packaging. Products are to be unused. Refunds will only be processed to store credit within 7 days from the date of receipt. Returns are for store credit only.
In most cases, a 25% restocking fee and/or damage fee will be charged to the client. Please ensure the item has been packaged carefully and correctly for shipping.
Do not ship items back to our store warehouse without pre-approval, as we will need to review returns on a case-by-case basis. We do not accept returns on all items due to cost and space reasons.
Items Eligible for Return:
- Decor
- Plug-in lighting purchased in-store
- Small accessories
Items Ineligible for Return:
- Custom or made-to-order items, including artwork and furniture
- Medium/large furniture items (dining tables, dining chairs, armchairs, sofas, cabinets, sideboards, nightstands, beds and any other items over 20 lbs)
- Mattresses
- Bedding (including throws), towels, and bath products (for sanitary reasons)
- Hardwired lighting
- Rugs
- Floor model and as-is items
- Items damaged through normal wear, such as sun exposure, humidity, or other natural factors
CANCELLATIONS
Online orders can be canceled within 24 hours for no charge. A cancellation request after 24 - 48 hours incurs a 25% restocking fee to the client.. After 48 hours, online orders cannot be canceled and are subject to the final sale policy.
Items eligible for return or exchange: Items that arrive damaged if notified within 48 hours of delivery or pick-up.
Price Honouring
We do not honour prices for previously placed orders, purchases made in our shop, POS purchases, or backordered items. You are more than welcome to wait until our promotional periods to purchase your items.
Cancellation of a Backordered Item
Backordered items can only be canceled within 48 hours of placing the original order. This does not apply to any made-to-order pieces. Please contact us if you would like to cancel an order. Kindly note, if you cancel your backordered item in order to process a new order at a promotional price, your originally ordered piece will no longer be reserved. It is more than likely that your new order will be fulfilled at a later date than your original order.
SHIPPING
Although it may not be as high a news topic at the moment as it was during the first wave of Covid, all ports are currently facing huge congestion problems due to the still very active impacts this has had on our manufacturing and transportation sector.
Our curated items are most commonly manufactured and shipped from all parts of North America, and overseas. Covid factory closures, such as what's happened in China, and worker shortages at factories exacerbate the problems. Many manufacturers are still quoting 1 year lead times whereas in the past they might have been able to produce in 30 - 90 days. Add on material shortages preventing production lines from running at 100%, and the lack of available truck drivers that we rely upon for the transport of goods, which extends further the delays and increases costs, and you have a real web of challenges to get items to clients.
This obviously has made it very difficult to keep up with the customer service around delays and we are working a huge amount to try to keep up. It's a time in history that has never happened before in terms of shipping and manufacturing challenges, as crazy as this sounds it's truely unfortunate for all of us.
This situation does not touch only our small business - West of Main, but a very wide range of retailers. We want to reassure you that we are very confident with our commercial partners, and we know they are working tirelessly to ensure we get our shipments as fast as possible so that we can deliver your items to you ASAP for you to enjoy!
We are sorry for this inconvenience, we know this is not ideal. Unfortunately, these delays are out of our control, but we will send you an email when we receive your items or have tracking information for shipping to your door.
We appreciate your patience and understanding.
kind regards,
the WOM Team
For delivery items for which we are not provided a tracking number, after the order item reaches your local area, the delivery company may contact you via phone, email or text to schedule a delivery date and time that works for you. Some items will require a signature to complete the delivery.
WHERE WE SHIP
We ship across Canada and the mainland USA!
If you are shipping to a remote or rural location, please be advised there may be additional delivery fees. We will contact you with a quote after your order is placed. Feel free to reach out prior to placing your order should you have any questions or concerns.
OUR SHIPPING PARTNERSHIP WITH ROUTE
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.
Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.
If you experienced an issue with your order, please file a claim with Route’s team here.
CURBSIDE DELIVERY
Curbside delivery is delivered by a third-party freight company and will be adhering to all Covid-19 safety standards. This means your order can be delivered to a main entrance, garage or driveway.
IN - STORE PICKUP
We offer free in-store pick up with in 7 days of purchase from our Ottawa showroom and warehouse. Please note this option is currently only available to local Ottawa customers. We will contact you once your order has been received and is ready for pickup.
***Kindly note that West of Main is a small local business with limited warehouse storage available. We are happy to hold onto your order for a few days, however, please do attempt to pick up your complete order as soon as possible after purchasing and being alerted to its arrival at our warehouse.
***Should you NOT pick up your order in a timely manner, after four weeks, we will be forced to resell this item to recoup our costs for storage and administration fees.
CUSTOM & MADE TO ORDER ITEMS
Many of our large furniture pieces and artwork are custom/made to order. For estimated shipping timelines please refer to product pages. Due to their custom nature , all made to order pieces are final sale.
IN STOCK & WAREHOUSE ITEMS
If in stock at our warehouse, most pieces ship within 2-4 weeks of order receipt, unless otherwise specified. We strive to have all in stock items shipped as quickly as possible. Please feel free to contact us if you’d like to know if an item you’re interested in is in stock.
BEFORE YOU ORDER
Please measure every entryway into your home and into the desired room. It is your responsibility to make sure the item(s) will fit into your space. This is especially important when ordering furniture, and fixtures as these items tend to be the hardest to get into one’s home.
If you live in an apartment building please also measure your elevator and staircases.
If items do not fit into your home, we do not refund delivery and the item(s) are bound by the specific item’s return policy.
For tips on how to measure, click here
RATES & SERVICE
Our shipping costs are calculated by size, shape, weight and distance of shipping address. Your shipping fee should be added to your cart at checkout after a postal or zip code is entered. There should ALWAYS be a shipping cost for each order. If there is no shipping fee added at your checkout session, our team will contact you with the proper price to ship your order to you. There is a cost to the customer for shipping for ALL orders.
***Kindly note that due to complications due to COVID-19 on the manufacturing and shipping industries, as well as vessel, container, vehicle and driver shortages, all shipping rates provided at time of checkout are ESTIMATES and are subject to change at West of Main’s discretion. Shipping rates change daily and we, as a local business, are committed to providing you the best possible rates.
US CUSTOMS & DUTIES
Customers are responsible for all import taxes, duties, carrier fees, and custom declarations. You will be contacted prior to or on delivery to complete any necessary payments. Any rejected orders due to customs and duties will be shipped back to our warehouse at your expense and may be refunded in the form of a store credit. If there is a refund amount, the refund will be the original amount, less return shipping, duties, and brokerage, a handling fee charge, and less a 25% restocking fee. If applicable, a refund will be processed within 5 business days once we have received the pieces back at our warehouse.
WHITE GLOVE DELIVERY DEPOSIT
It is recommended that all larger furniture pieces be delivered with our White Glove delivery service providers. If you've selected White Glove as your shipping method, they will unpack each item, place it in your room of choice, provide assembly, and remove all packaging from the property.
Once you receive your piece, you are responsible for inspecting the item and pointing out any damages you find before signing the docket. Before the White Glove representative leaves your location, they will require a signature confirming that you acknowledge there was no damage to your order. If there is damage, please note any specific impairments on the Proof of Delivery form before signing. If signed without note of damages, West of Main will not be responsible for any damage or imperfections you may find, and will not provide any compensation. White Glove shipping provides the highest peace of mind for your furniture investment.
Kindly note, White Glove delivery is unable to remove or move existing furniture, mount art, remove or hang lighting or mirrors, connect any electrical items, or make any other modifications to your home.
For all White Glove delivery, a DEPOSIT will be charged at time of checkout. Once your order has been placed, we will contact you via email with the final White Glove shipping total cost. To ensure a safe and quick delivery, be sure to follow the below:
- Clear or move any existing furniture that may block entrances, doorways, and staircases
- Ensure your rugs are set in place
- Remove any frames or artwork from walls that may be susceptible to damage
- Secure any low-hanging light fixtures
- Remove any doors that may be necessary
- Place any pets in another room of your home
If you live in a building that requires the use of an elevator, be sure to book its use in advance. Please measure the opening and height of the elevator door to ensure pieces will fit.
For tips on how to measure, click here.
During the winter season, please clear all driveways and walkways of snow and ice to ensure the safety of our delivery team and the security of your products.
DAMAGES
***Kindly note that natural and organic materials, such as our beautiful wooden pieces, are subject to variations and imperfections that add texture and layers to the story of the piece. These variations can occur during the manufacturing process, or while in your home as they adjust to the temperature and humidity of your space and climate. These variations are not considered defects and, therefore, are not classified as items eligible for return or damage claims.
When submitting a request to have your item considered for a damage claim, please remember to be kind and courteous to our customer service representatives. They want to ensure you have a positive customer service experience, so please treat them kindly and with respect!
Damages to the merchandise while in transit or defects in manufacturing are rare but occasionally do happen. If your product arrives damaged, please email us at shoppe@westofmaindesign.com within 48 hours of delivery with a detailed and clear description of the damages in question, include your order number, shoot and attach multiple clear, in-focus photos of the damaged product and any damages to the original packaging, including the box in which it arrived. Please take multiple in-focus, close ups and wide-angled, full product photos in order for us to easily and clearly reference the damages reported. If we do not receive the required information / images we will have to deny your claim.
Please fully inspect your furniture at the time of delivery and communicate any damage or defect to our customer experience team within 48 hours of order receipt, so that we may file a damage claim with our manufacturer and include it in your delivery documents.
If you refuse your furniture, artwork, lighting, rug, and/or mirror delivery due to damage or manufacturing defect, the piece will be brought back to the local delivery terminal. We will then review and evaluate the condition of the piece. Please note, the claims process for damaged furniture, artwork, lighting, rugs, and mirrors takes 3-5 weeks to finalize. Our team will work diligently to have a replacement issued and shipped as soon as possible. Kindly note, replacements can only be for the same piece and are subject to availability.
Shipping Timeline
Thank you for your continued support and understanding throughout this unprecedented time in history. We continue to strive to meet all Estimated Delivery Dates, but due to global supply chain challenges, there may be a need to extend these dates. Please know that we will continue to do everything we can to get your items shipped to you as soon as possible, but due to measures outside of our control we will not be accepting returns or cancellations for delayed shipments. Thank you, and let's continue to get through this together.
